Bell
Reviews and Complaints

Yesterday (March 13th) I received an email asking me to call the collection agency to find out that apparently, I owed Bell $113 for May 2016, even though I had moved out of the house in April of that year. To add to the confusion of this bill that appeared with no notice, I find out that Bell Canada had already sent the bill to a collection agency thereby affecting my credit history, having never even informed me of this overdue account to begin with. Given many students move in and out of homes in the area, is not logical to send emails in addition to written letters to old addresses?

Following this already horrendous customer support, I tried to go onto the website to pay this bill, at which point the browser froze and when I tried again all the page did was refresh itself and clear all the information I had just entered. So, then I call Bell to complain about all of this, at which point they transfer me over to the credit department, but no one picks up in 45 minutes, so I hang up. And then I call Bell again, asking to speak to a manager and not be transferred over, at which point the lady I was talking to puts me on hold for a few minutes, and comes back without her manager, and giggles... LITERALLY GIGGLED, while telling me that she was going to transfer me over nonetheless and doesn't let me speak to a manager as per my request.

This is the worst customer service I have ever received in my life and the fact that she laughed in a customer's face while a customer was clearly frustrated does not help in the slightest. I do not know what kind of resolution to think of given no one who actually understands what is going has spoken to me from the company. I will not pay an undeclared and unannounced bill for a reason I know not, especially when any attempt at receiving more information results only in more frustration.

I would prefer that u stop doing door to door salemans there are way too many scams a fraud out there yesterday a salesman came to my door 4 TIMES ! This sollisting ! and there's no reason anyone should be banging on someone's door that many times in one day for this .. I once was going to change my provider to bell . But not now or ever will I go to bell Thanxz for freaking nothing !

Bell Canada's webmail - Sympatico routinely deletes all of our incoming e-mail. I have complained to Bell Canada 3 times since May of 2016.

At first they admitted it and now they are denying it.

We have had to go to Gmail for all our email because it gets deleted off of our computer, IPad and phones as soon as we open it.

Then they call us about phone bills that we never saw.

If I didn't own the Fibe TV Boxes I would dump Bell tomorrow...

I pay for 10 GB of shared data monthly and if i go over that amount im charged extra.

If this is acceptable practice then the same should hold true if i dont use all my data.

I paid for 10 GB and if i dont use it all then it should roll to the next month or i should get back 5 cents gor every MB not used just like you charge for every MB we are over.

There is no customer loyality. I pay a little over $300 a month and never miss a payment but you do nothing except nickle and dime us to death.

You are too greedy and i hope what happened to the mudic industry years ago happens to you.

I had a larger package but your "computers" wouldnt let me keep the same plan after i upgraded my wifes phone which still cost me $500. If you cant control your "computers" and you can only do what the computer lets you, then id be scared for your job.

Its customers that make you rich but you dont care. We need American companies here to break apart the monopoly you have here in Canada.

Dont try to see how lityle you can give us for a dollar. Try andcsee how much you can give us but i fear that will never happen.

Dont even know why im wasting my time tuping this becsuse i know you dont give a damn.

For a year now I connect to bell canada for internet service. I talked to their representative to get my service connected. They suggest I add tv service to my internet service, but I told them. I don't use tv and have no need for tv so had a negotiated a lower price for the services I actually use. I exeeded data usage of 375 gig in jan 2017. I got a cold call from a bell agent. After being frustrated by this man I accepted to allow a change for 5$ a month to raise my data limit to 400 gig. He assured me that it would only add $5 to my total bill. My bill went from $82/mo. To $120/mo? As opposed to $87 I was promised if I was not satisfied that I could have this new service removed and have my old deal back. I called bell. No such luck. Now I want my old rate back, or totally drop all service with bell and get services elswhere asap.

I am an elderly widow and have posted a very clear sign that says, "NO SOLICITING: Your identification will be taken and police will be called." The following young man rang my doorbell and insisted on telling me about Bell Vibe, even after I pointed the sign out 2 times. He only desisted when I got my phone and took his photo. Then he threatened me by saying I committed an illegal act. I shut the door in his face while he was threatening. Monday February 20 2016 at 3.45 p.m. Binbrook Ontario

I have escalated my complains 4 times now and i have not got any calls from you people, whereas it says i should receive a call within 24 hours of filling a complain. I received an email from you stating to call up the customer care and speak to the supervisor and when i did that they are literally disconnecting my calls and the reps over there are good for nothing, disgusting people. They have no product knoweldge and this outsourcing which u have done in Phillipines, those people cant speak properly and have no ethics to work. Everytime i call and ask for a supervisor they say she is busy on anotehr call and will call back but she neevr does. When i am filling a complain and i dont receive any response from bell and they send an email stating to call up directly and handle, what kind of service is this? If due to any reason i cant ansswer the calls when u called up doesnt mean u can escape from your duties.

I am being harrassed and tortured by this since 15 days now and this is not done, If i dont receive a call in next 24hours then i shall file a case of harrassment and disrecpect to the law. I shall post a very negative reviews about your customer services to all social medias and everywhere i can and post it elobarotly so that other people are not fooled. I shall disconnect all my services and all my family memebrs services as well, we total have around 20 accouns with u guys and all of them would be disconnected.

I have also been told by last executive of yours that i do not have any extra charges for which i shall abide to it and stick to that only, if i receive any extra charges apart from my monthy bill, I am not supposed to pay it as i have been said that no extra charges by bell empolyee only.

Thank you

So I went on the bell canada site to ask a question and they said a customer service rep would call back on feb 5/17 between 12-6pm, and guess what no call from them !

So these greedy mofo's i'm noticing raised the price of satellite tv $5. / month for infrastructure upgrades, (Supposedly) - - if they are into doing upgrades and charging more per month, why are they getting rid of a bunch of channels *decent ones, well ones that I constantly watch* slowly over a period of a month and a half they will have gotten rid of roughly 15-20 channels. Not to mention they are putting shows back on that I havent seen in 4 years - - re-run after re-run, common bell stop writing fake *good reviews for yourself— got fined $1.5m* is this why your quality of tv has gone down the toilet and your "customer service" smells like $#|+

My family has been Bell customers for over 20 years, buying various services throughout the years. Today I called Bell to take advantage of a promo they sent me in the mail. I spoke with a Senior Sales Rep Melanie. At first the conversation was fine and she seemed professional and courteous. Then I asked about additional promos that she could offer me. I asked about free caller ID, but after saying she could offer it for 3 mo, she quickly went back on her word. Instead she began explaining a curious line of reasoning. She pointed out the account holders name, a non christian, non Anglo Saxon name. The conversation went something like this.
Bell Rep: "I see the account holders name is _________, sounds like he might like international programming"
Me: "What does that mean, based on his name?"
Bell Rep: "I know people with that kind of name, and they are not from Canada"
Me: "So solely based on his name you know he is not from Canada, that very presumptuous of you"
I felt so embraced, and belittled, I had to stop her and explain me and the account holder are both born and raised in Canada, and don't know or speak any other language besides English. Why did she assume that someone with a non-white name is not from Canada? When she could tell a change in my tone and my apprehension about what she was talking about she then suggested French programming, and even Russian Television due to "whats going on in the US". I replied by saying that we are Canada, and I hope that - that sort of stuff doesn't happen here.
In light of whats been happening in the states and in Quebec, I felt very disappointmented and threatened by her approach. I am highly educated and as it is I find it hard to find employment in a predominantly white occupation. To be treated this way and with such racial profiling, all based on a person's name, I am extremely distraught and confused. She had no right to make such assumptions about me or anyone in with a non Anglo name.

As I work from home, I need to have the highest Internet speed possible. I have been trying to convince Bell that the Internet they installed for me is not enough fast for my purposes. For 3 months I have been facing huge problems with Bell:
1) First it took me 2 months to have a technician coming to my house to organize the exterior cables coming from the post to the wall (exterior). Then this same technician cut all the wires and let me without Internet / TV and phone.
2) After talking to Bell for 1:30 hour, they agreed to send a new person to fix the wires. The person called me the following day saying he did not have the right skill set.
3) As a next step I tried to negotiate with Bell to allow me to transfer the Internet / TV services from my Business Account to my Personal Account, as if I have a residential service, I can use Bell Feb. I am not sure why we can't have that service through a Business Account. Bell did not allow me to transfer the service without paying a fee.
4) After all this horrible experience I decided to give Bell another chance, by acquiring new Internet / TV cable services assigned to my Personal Account. Bell attendant told me there would be someone available to install the services Saturday 4th PM, and just now (Saturday 4th 2PM) I received the message that the person is scheduled for Sunday 5th AM.

As a result I decided to cancel the order (K52G78G3) and hire Rogers services.

What I expect is to be able to cancel my current TV / Internet services without paying any fees, as I really want to move to Rogers.

Hello, I just came from the Bell Store in Spruce Grove, AB, Canada, Jan. 30/17, and I had talked with the Sales Associate, Katrina N. I am in the market for headphones, or earbuds. I said that I would like the bluetooth earbuds, and she pointed some out for me. I then asked if I can connect them to my laptop, she said it depends on the laptop but the new laptops have bluetooth, so yes. I asked what the return policy is for Bell, and she said if its earbuds, you cant return them. I said that I wasn't going to spend 100.00 dollars on a product that I might not like when I get home. She said "well then you don't like them". I thought her attitude was extremely piss pour, and there's a reason why the word "[censor]" is in "Associate".

Subject: Bell Canada wrong posting of payment for the month of October 2016 for telephone number [protected] account number #[protected]

I paid my bill for the above month by cheque # 97dated October 6/2016 for the amount of $147.07 and sent it by mail to Bell Canada. The envelope that I sent to contained the Bell Canada bill and I also wrote my account number on the cheque.
Bell Canada cashed the cheque but posted the amount, by mistake, to account number #[protected] which is not my account.
This number was written on the cheque by whoever deposited this cheque in the bank (it wasn't written by me and I have no idea whose account it is).

Since then I have been harassed and threatened multiple times by Bell Canada personnel demanding that I pay again for the same month. I was sent a letter of Pre suspension notice and was threatened many times from Bell employees that they will suspend my services. I tried to resolve it (although it is a bell Canada problem and not mine) and spoke to my TD Bank branch asking them to cancel the cheque so I can pay again but they cannot do it. I tried 3 times and no results from TD bank or Bell Canada.
I suggested to the Bell Canada callers more than once to adjust the posted amount from the wrong account to my account but was told it cannot be done.

I was told that the only way this could be resolved is by me paying again. Obviously this is not going to happen. It is a Bell Canada problem and they should solve it.

I hope this this complaint will result In Bell Canada correcting their error and stop Harassing me.

Hello,
On my way to the airport on the 3rd of OCT (6am). I added an 80$ travel plan on my Bell mobile app. Confirmation email was sent that day. Confirmation number# 2134739.
I use this system often when I go to the US and have no problem.
I started to notice more text messages than usual so finally on the 5th or 6th I called bell to ask why, because I have a travel pass.
The customer service rep said that he did not have any information that I had ordered a travel pass so he explained that he would activate the travel pass at that moment and said that I would have to call back when I receive my bill to explain the story to have the extra charges taken off.
So I called when I got my bill and I gave my confirmation number to the rep and she said that I had to go to a Bell mobility store to prove that I got the bill - she said that even though I had a confirmation number she couldn't check it! The only charge she could see was on the date that I called Bell - Oct.6. I shouldn't have to go out of my way and go to the store. This is after a 45min all.
So the next day I called again to have a second opinion. She tried to tell me that these charges were from me going over my aloud 2 g of data on my travel pass. I did not appreciate her trying to manipulate the situation.
And they said the same thing - after 45 min to go to the bell store.
Finally, I went to the store, and for 45 min I waited in the store while the rep told the same story to the rep on the phone.
After showing her my confirmation email. She told me that they will remove the charges form the bill.

Taken off: 29.16$
Still remaining on the bill and should be taken off: 97.15$

That was friday. It is Tuesday, and only some of the charges are taken off.

My deadline to pay the bill is tomorrow, so I have to pay the total so I do not have a mark on my credit. This is important to me.

I honestly just find this super exhausting and I don't understand the point of a confirmation number if it can't be reviewed by customer service.

I just want my money refunded.
And compensated for my time and stress.
Im paying taxes on this money too!

Thanks for reading.

On November 16 th my husband decided to surprise me with an early Birthday present, a new cell phone I'm old school and had an LG cell phone for four years it sat on the kitchen table and I took it to Doctors appointments until one day I thought I was going deaf and alas the phone volume was always getting lowered by my hand.I received the phone at four thirty and was amazed by what it all could do it sat on the kitchen table until Saturday when we took it back to the store to have all my contacts added.In my purse and back hom Sunday it sat and I was amazed at all the Aps that were downloading, Monday morning I asked my husband to show me how to answer the phone and he said " looks like there is a problem" he took it back to the store and told Chris who had sold Brent the phone who proceeded to take it under the lights looking for what?well well there it is he said a crack sorry no exchanges?what could he not put it in another box and explain that a crack had spread in shipping?and give us a replacement ?no, my husband was on the phone with Bell Aliant for fifty minutes!and she said he could give them half the retail price $299.99 was the price, Madison employee number ey69403 half $143.50 what ?we hadn't had the phone for even five full days.She asked why we didn't buy the warranty ?my husband said he was not asked!so now we have a broken phone, they did transfer all the data back to my old phone, but now we pay over ten dollars more! So sad I can't believe how cheap phones are made especially IDOL 4

I was living in Canada for study purposes in December/15 and january/16 but I had to leave the country ungently because my father got very sick. I am in Brazil right now taking care of my father.
I had a contract fot bell services for TV and internet ( a 2 years contract) and I used the service for just only 1 month. I called bell costumer services in the beggining of january/16 to ask them to cancel urgently the contract for particular reasons. They gave the information that the contract would be cancelled and I had to send them via postal mail the router and the modem ( collect postal mail). And I made it! I send them the objects.
The big issue is I'm still receiving billings in my e-mail probably because they didnt cancel my contract l. And now what? Im in Brazil, with no ways to get a store to deal with the problem. I called to the custumer phone services and it took about 25 min and it still wasnt able to speak to representative.
What a shame...
If the enterprise want to speak with me please send me e-mail at [protected]@gmail.com

I already solved all my problems trough Bell customer service but the complain i have is that all the time the price increase and also they add services that you did not ask for. Last month i want to cancel Bell to move to other provider and they make me stay with a new deal for $105 before Tax for 12 months . I have all the time all the details written down on a paper, confirmation of "transaction" and emails with confirmation from Bell. I received the new bill for $195 even more then i had before the new deal. When i ask for an explanation they said that i have 3 receivers (i have only 2) and another service that i ask for "Bell Tech Expert" witch i did not ask for it.
This is not the first time they try to add services and devices to my account.
My question is : Is there anyway to Sue or to make an official complain to Bell ?

It does not matter that you pay Bell a few days before the due date, Bell will process your payment with such delays - 5 to 12 days- that you can be sure to incur late payment fees. In fact, that may well be their tactics. I verified and whereas my payments clear my bank on, say 4 days before the due date, Bell credits the payment up to 12 days after that. Being a formet banker, I perfectly know that the Canadian compensation system for interbank payments and clearing is the best in the world. It is also known that the electronic payment system offered by all the major players in Canada on the Internet works very well, on its own. I have been paying ALL my bills and credit cards for the last TEN years with nary a hitch, except with Bell.
To all those that have or are experiencing the same problem, please let us know, a class action suit maybe in order, particularly if Bell is gouging customers with this as a mesure of beefing its profits in this competitive environment (Bell still acts as a monopolist).

February 1
client# [protected]
billing to start at end of month not the middle of the month...plus your billing department was rude to us and we damn well new we payed our bills...maybe not on time but surely there after, and further more with a billion dollar company per year I expect better treatment and respect from your employees ...and further more I have always payed my bill to you but sometimes your marketing company does a good job shyistering us innocent clients...shame on you I expect a response asap...

I am a pensioner
yours truly

Nina nicolaisen

I have a Bell turbo hub/personal hot spot which I use to travel so this year in October I used it for 16 days and cancelled it on October 28th. So I went into a Bell location to pay my bill and I was told it was not possible to pay your bill yet I would need to wait. I did not activate any online contact information with Bell this year because last time I did, I was sent a lot of SPAM without an unsubscribe button, which I think next year will be punishable be a fine up to 10 million. So this year, I contacted the escalation department and asked to be removed from all future solicitation correspondence and while in contact with the escalation department I asked about my bill. The Bill They gave me a billing cycle explanation, I should have it by November 16th and as expected with Bell it did not arrive. So on the 23rd, I emailed the Escalation department, Where my bill? The reply 2 days later was the bill was printed on the 15th and we put it in the mail and can be paid at the bank or online. How can I pay a bill without having a bill? The world according to Bell send it; Horse and carriage Snail mail Mental telepathy Hope for a miracle Carrier pigeon Bicycle courier So I have asked them to email me the bill 3 times now, reasons why they can't ; It was reprinted yesterday You will get it next week. I do not understand I do not know how to email We are in the communication industry It is confidential and privacy act will not allow it Maybe you will forget about it and we can charge you service fees.

Needed help with fraud/identity theft associated with my personal information. I don't have the account # or phone #, only the last three digits of the account # and address reported with credit bureau. Spoke with Rose in Mobility Billing and she couldn't find any account associated to my name or the address. She kept on telling me there was no account with my name. I kept on saying I wanted someone to help me with my identity theft as someone has opened an account, I understood that she couldn't find the account but I asked specifically for personnel in the fraud or identity department and she insisted that no such department existed and that she could not ask a manager to speak with me without an account #. WOW, the crap that comes out or is it that they are not trained properly? Finally she told me to call accounts receivable, she could not redirect me from there? Spoke with John, he found the account but could not all the information I provided matched what he had. He said he would direct me to Customer Care Specialist and Carlo answered. He also initially could not find an account associated with my name but once I gave him the Calgary address, he searched while I was put on hold. Finally he told me there was an account with the address under my name and it was being dealt with by the Special Dept, and put on hold for at least 20 minutes. A gentleman answered after this long wait, wasn't sure he introduced himself, and said that this account was closed due to fraud and information was sent to credit bureau in August and should have been removed. However, it is still on my credit report so an update was not given to Equifax. Mike of the Prevention of Fraud Department put me on hold to verify that Bell had followed its SOP for fraudulent accounts and he said that was done but would resubmit again to Equifax. Customer service is lackluster, agents are not trained well, I should not have had to speak with four different personnel especially when I specifically told the first rep that I was calling regarding IDENTITY THEFT of my personal information and be put on hold for extended time, I was on the phone in total close to an hour from my initial call in, poor poor service. All the other mobility providers gave me the assistance I needed to deal with such a personal and delicate matter regarding my safety.