Bergdorf Goodman
Reviews and Complaints

I ordered a pair of Christian Louboutin pumps online that ended up being defective. It took three weeks for them to finally provide a shipping label after I followed-up daily. It goes without saying I was already annoyed that I had to put so much effort into just obtaining a label for a defective product that they sold.

After I shipped it out I followed the tracking number and it was signed for at their facility four days later...great! I waited a week and did not hear anything so I started following-up again. As soon as I would send the tracking number with proof of delivery the customer service representative would either stop responding or state "please be patient." It has now been thirteen days since the package was obtained by their return facility and I was just now notified, after some light "harassment, " that they are now shipping it to Texas to be processed which will take an additional TWO weeks. Then they said I will have to wait another 2-3 weeks to obtain my refund.

This entire process will be around 10 weeks and countless hours of contacting customer service to return ONE DEFECTIVE PRODUCT! Please do not shop here, please do not order online! It is a horrible company that does not place customer care as a priority. They do not have the infrastructure to support online orders or returns. It is so poorly run and over rated, you have been warned!

The website kept canceling my orders without notifying me. I have called customer services twice to replace my order but they were both cancelled a day later. Those items were purchased as gifts, but because the website never notified me the cancellations, all my plans and arrangements were delayed. The only reason those representatives told me is that they were not able to verify the information on my credit card, which I used every where, on every website. It's definitely the worst shopping experience ever. The website/company is totally irresponsible.

Purchased a sculpture that was on consignment back in November 19th and have called the store 4 x and get nothing but the run around, then told it shipped out already with the other items, on a different receipt the box has the 4 items from the other receipt but NO sculpture that cost almost $2, 000. Not sure who else to call to get this resolved.

I have not received it nor given the tracking number for this item. I have emailed the company several times as well as no response except for call the store.

Hello my order number was WB2223472839
The order was cancelled and my friend didn't get her channel for her birthday, which is today! I was told by your customer service helpers that it had to do with my credit card company. I called MC and they said the only thing it might have been was the address not matching, but when I called back the lady on the other end confirmed my address was right.
I work as an international flight attendant have never had a problem with my credit card anywhere! Clearly your system is flawed and you have lost business as well as wasted my time and will lose a customer for good. I have many friend in the states, ordering a gift and being willing to pay for it shouldn't be such an ordeal in this day and age. Fix you system, a very disappointed customer from Canada

So disappointed I wasn't lucky...
The delivery from them to my address took over 5 weeks and I think it's very very long counting that I live not so far away from their warehouse. Maybe they have several warehouses, but it's still too much for the US.
When my item arrived, I wasn't satisfied by its quality and shipped it back (before this I called them and asked how many days they need to issue a refund. They said ten business days).
It's been four weeks and there's no money.
Wonderful.

I have bought exclusive and limited goods (200 items in the world). The problem is the #BergdorfGoodman is the one store where this item was for short time. #BergdorfGoodman canceled my order in some minutes after payment and confirmation like the most people had with no logical reason. #BergdorfGoodman answered me with standard cliche that they couldn't verify my shipping address. It's a scrap. I didn't have the same problem with another online stores. I'm sure the staff of #BergdorfGoodman canceled the orders of one buyers in favor of others such as their friends or themselves. These goods' on eBay appeared in accounts of profiteers with triple price before official start of sales. I think they know for sure they will get the order. I thought then that sales could be a fraud. I have read that some orders was canceled in 8 hours. It looks like someone asked the friend from #BergdorfGoodman staff to cancel some orders in his favor. Before this time I didn't have experience with #BergdorfGoodman service. It's terrible store! Didn't recommend to anyone.

I ordered a Rundle Bomber w/Detachable Fur Trim, Red, Youth XS-XL, for my son in September and paid extra for overnight shipping. And haven't received it yet.
Customer service said that the bomber is on back order now and its shipping date is unknown, but they're trying their best to make it faster.
Ok, how about my payment for an expedited shipping? It doesn't count if it's on back order. I was said they had to check and promised to call back later.
Unfortunately, no one called and I'm not surprised...

I'm from kuwait i was visiting new york in early August, i bought 2 dior airflash foundations from the cosmetics section of bergdorf goodman, and i was clear to the salesperson that i wanted the two shades 201 and 301. As soon as i arrived back to kuwait i found out that she gave me the wrong shade which is 302 instead of the 201. So what could be done to solve this issue because i was very clear about the shade numbers.

On Thursday July 13, 2017, by 6:20 pm, I went to BG client services in NYC. I didn't have the receipts for any of the 3 items I wanted to return. They were all purchases online from Newman Marcus and Bergdorf Goodman made with my NM card which I have had for more than 20 years. The woman who helped me had a bad attitude from the beginning. She told me that online people couldn't find anything under my name. She also said that I have to go home and find the receipts she added that she believed that some items were from BG nor from NM. I told her that her job was solving this problem, at that time another woman came, I believe she was her manager, she had the same rude attitude I had to tell her that if they don't solve the problem I won't leave the client services office. She yelled at me saying that I shouldn't be threatening her.
I asked them to call online services again and finally they solved the problem.
When the process was done the first woman ( her name was Alexia Smith ) threw the receipts at me.
I hope you'll be able to do something about it, it's a shame that BG hire this kind of employees. They don't do any favor to the company. On the opposite.

Date of the incident: 05/17/2017
Customer representative Name: Nancy S
Full description:
I was trying to do a price match with BG from a major designer website, as they have advertised they will do price match with major Vendor/ Designer websites or other major competitor websites. I purchased a very cheap price for an item that is rarely on sale from another major Designer website. The customer representative is not willing to do a price match for me, which I understand as they say it's not a size the website currently carry. But as when I asked her if she can price match another size which is on stock from that major designer website. She told me I do not wear this size and ask if there is anything else I need. This is just lame excuse they made up for not price match any cheap price which they kept saying to lie to all the customers. I told her I want to speak to her supervisor. She stopped replying on the online chat. I have been a royal customer to BG, I have purchased a $ 800 canada goose coat from them which I can get a much cheaper price elsewhere only because I trust the website and service. Now I'm very disapointed.

I bought a pair of Malnolo Blahnik and they are a little too big. So I return ed them using the return label in the package and dropped off the box. Two WEEKS later I reached out the customer service and they say they did not receive the goods. I live in Baltimore and BG is in NY (and the address of the return label also says it's in NY), which is only like two hours driving.

Order number WB1688740374.

Today I wrote an email, and then I got an automatic reply says I had to wait to be assisted. Wait for how long? My ticket says I am #200985. seriously?

I have ordered a pair of shoes from Bergdorf Goodman store and since that was a birthday present for my wife I decided to pay some extra for overnight shipping. By the end of next day order did not show up.I contacted Bergdorf Goodman and received no reply back. One week later I tried to cancel my order but failed.
Long story short - order finally arrived three weeks later and when I asked them to refund the money I paid for shipping they claimed that they have not received the money and that's why it took so long!
What a joke and scam! I know I paid and I even received a copy of my payment history from my bank where it was said that I did pay.

Hi,

I ordered a pair of sneakers from Bergdorf online on March 8, 2017. Today is April 12, 2017, and I still have not received my order so I asked to cancel.

I don't understand why Bergdorf would list the item as available (no warning that it's a pre-order or anything) if it was really not. This was misleading and false advertising as I could have purchased the sneakers elsewhere.

For reference, my order # is WB1663195288



Also, I had to check in about the order. Bergdorf was NOT proactive about communicating the status with me. This was super disappointing and frustrating.

I hope that no other customers have to experience this headache.

It was so hard to communicate with your department. they are no idea of the basic bags style and bags names. seriously, im kind of disappointed. your store carrying a lot of luxury bags but no idea why a minor mistakes can be make.

I would like to buying Proenza Schouler PS1 Medium Leather Satchel Bag but every time when i purchase the bag, it automatic change into a different bags. THIS IS THE ISSUE . I am not buying L62RZ Crossbody Hex Bucket Bag-Smo, this is a bucket bag not PS 1 medium. I am buying Proenza Schouler PS1 Medium Leather Satchel Bag.They are two different style of bag. if you dont know then please google it and see the pictures.

This is the Proenza Schouler 'Medium PS1' Satchel
http://shop.nordstrom.com/s/proenza-schouler-medium-ps1-satchel/3691475; but the orders that i had was http://shop.nordstrom.com/s/proenza-schouler-hex-whipstitch-leather-bucket-bag/4483196?origin=category-personalizedsort&fashioncolor=SAND.
They are two different bags, sigh,I was so piss off letting you guys playing around like a ball between the your department and the customer department.

come on, this is a top retail still making a mistakes on the luxury of bags name and style? are you seriously?

The item in this order doesn't be shipped out on time. Really bad!
After I placed the order, people can still ordered it online for about one week.
If you can't guarantee me to receive it, how can keep people to order it for at least one week!?
I feel really bad for it!
It is definitely a cheat!
I waited for it. I lost my time and chance to buy in other place!

On 1/16/17 I went in for a return. I waited for an associate to finish with the return that was ahead of me. She said there were other registers I could go to. Clearly she didn't want me to wait but I still did. Another associate appeared so I asked if she could help. She initially mumbled that the register wasn't working. I continued to wait. Finally, the exceptionally rude and nasty associate grabs my items to be returned. NO words spoken to me besides the word "receipt". I handed it over. I had two items to be returned and there were 3 items on the receipt. I paid via debit card and expected the return to be made using the same payment method. I was told that the returns are not done using a PIN. I was confused and second guessed but accepted what she told me and attempted to ask another question but her silence and gestures threw me off so I took my return receipt and left the store.

A few days later I checked my account and the item she returned was incorrect. I had originally purchased 3 items (alexander wang bodysuit, a dress (unknown designer), and alice and olivia black pants. 2 of which i returned. I returned the pants and the dress yet the associate returned the bodysuit and the pants.

I am furious! I attempted to call the store and there was no manager on duty so i left my number. I was not happy about that so i asked for a different manager and was given a name and number of Fallon. She was nice and assured me that the manager would call me the following morning. No such thing happened. I then waited until the next evening and again no manager. I left a voicemail and then i called Fallon again who once again said the 5f manager was going to 'call me now". Again, that never happened. I called two more times to be transferred and once again no answer from the operator either. It was about 6:35pm on the 20th.

So here I am again -no response-no one to assist me. I want a refund for my item that i returned. The item I had returned but not reimbursed for was in the amount of $177.75. I don't know who else to contact as it seems no manager works for Bergdorf Goodman.

This is really frustrating and I feel lied to and stolen from. I am wondering if I should contact my bank and/or file a police report.

I hope someone gets back to me regarding this issue. My contact information is as follows:
lola.[protected]@gmail.com
or
[protected]@cmgrp.com (work)

Original purchase
[protected] 1/15/17
Return info
[protected] 1/16/17

I can't find words to describe what I feel after my experience with Bergdorf Goodman! I am so angry and disappointed and would not recommend them to anyone. I bought and item from them and when I made my order I followed their size chart! When I received my order and tried it on I realized it was too small so I went to Bergdorf Goodman and contacted their support service. I was hoping to get an exchange for a bigger size but they refused! They said that they will not help me because I ordered incorrect size and that was my fault. They have the worst service ever, these people are rude and nasty! Don't buy from Bergdorf Goodman!

I returned an item using a prepaid label that was included in the package and confirmed it was delivered 9/6. I haven't heard back from the site so I reached out to check the refund status. One agent confirmed that the item was received on 9/6 and I should wait for 2-3 weeks.

I did wait for 3 weeks and I still heard nothing back from them so I reached out again. Then other agents replied saying they did not receive the package. One of them told me that she can apply credit that day if I have the tracking number. I didn't have the number with me so I reached out again later that day and provided the tracking number and the agent did not answer any of questions and just said that I have to wait.

I honestly don't understand why it has to be such a hassle. I tried calling them and no one answered either. Where am I supposed to reach out?

I placed an order with Bergdorf Goodman and had to cancel it.
It was two weeks after I placed my order when I decided to do that. My order was still in process and wasn't even shipped.
I contacted their customer service representative and he said he'll check on my order. Later he said that one item was out of stock so they were not able to ship my order. The fact I did not like the most from this whole story is that no one even bothered to contact me and tell about that!
I cancelled my order and got the money back, but I will never order anything from them again. In my opinion they are highly unprofessional and I would not want to deal with them in the future.

I saw a promotion last week, spend over $1000 to get $200 off. Then I place a order on 9/14/2016 at cosmetic product ( such as cleanser, face cream, eye cream etc). And I wait for a week ( around the approximate delivered time ), there is nothing arriving. I call the customer service today (9/22/2016) to see my status of my order ( here is my order # WB [protected]). They gave a reason that I order too much ? what d freaking reason is that? that is first time I heard that. I only order one of each for my daily hygiene routine use. They explained I order cosmetic product on June this year... come on, it is been 3 months now, I need to replenish my creams and cleanser. Also, they told me if I buy shoes or clothes that I can buy whatever I want. I don't need people to tell me what I can buy, I buy what I need. I felt been insult. whoever make this rule/cancels my order must never need cleanser to wash their face...

really can't understand, and bad customer services, gave attitudes.