Best Buy review: Being charged for accounts cancelled one year ago

One year ago I had trouble cancelling two accounts with Best Buy. It took quite a bit of my time to finally get them cancelled.

Now, one year later I received two e-mails from two different Geek Squad members that my accounts have been renewed. This is not true as I cancelled both one year ago.

One e-mail was from Khan Allen that my account was renewed for $562.00. That is impossible since I cancelled it one year ago.

Another e-mail was from Castillo Enrique (Product Key GSTW7bjitb) that another account has been renewed for $301.99. Also impossible as it was also cancelled one year ago.

I remember having to spend quite a bit of my time to get these accounts cancelled with the Geek Squad and it appears that my cancellations were ignored.

I have to say that these appear to me to be scams and I cannot let this happen.

I have tried multiple times to contact these two Geek Squad members by telephone but no one seems to be available to answer the phones. I am getting angry about this as these two cancelled accounts add up to $923.99 for renewal of both accounts which were cancelled one year ago. When you purchase these protection accounts you are assured you can always cancel them. It's probably true that you can take the time to cancel them but your request is ignored.

If I am not credited for these two charges (if they have put on credit card already) my only response is to report a scam attempted by your Geek Squad. I need a response and a credit if billed already and an answer for the reason the Geek Squad can attempt to bill me for accounts cancelled one year ago.

Please do some research and cancel these two charges for accounts that were cancelled one year ago.!

Roberta Shull

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