Best Buy review: Falsely accused of shoplifting

My 20 year old grandson and 2 of his friends were at Best Buy at 1145 Oak Forest Ln in Myrtle Beach today and looked around at lots of stuff before picking up a power supply that he wanted to buy. Lady (manager he thinks) came up to him and said could she take that from him. He gave it to her thinking she was holding it in case he wanted to look around more. Instead she said empty your pockets. She accused him and his friends of shoplifting and had them on camera. There were 2 employees with her. After they realized that they did not take anything they didn't even apologize. The 2 security men at the front of the store were laughing. This was NOT a funny matter. This is totally an unacceptable way to do business. It was very embarassing. The did all this accusing right in one of the aisles. I have been a customer of BestBuy and total tech for 12 years. I probably will not be anymore. I hope this manager gets fired for the way she handled this false accusation. Thank you. This happened 3/4/2024.