Best Buy review: Insignia recalled air fryer

As a customer of Best Buy for years, I am very disappointed in the horrible customer service I have received regarding returning my recalled air fryer for a replacement unit. I feel as a customer that I should have the right to return the defective unit to the Best Buy Store in Aurora, Colorado where I purchased it and exchange it for a comparable unit. It is not my responsibility to recycle the defective unit, it is Best Buy's responsibility to make sure that the unit is destroyed, so nobody else can use the unit. This is a HUGE liability issue that Best Buy should address. I will NEVER buy anything from Best Buy in the future. Your customer service is so bad that you can't even comprehend nor understand the agents in the call center. They also have no clue what they are doing and even less information about your products. What a JOKE!

You will be the next Circuit City to go under for your horrible business practices and customer service. So sad how you have sold this company out to foreign manufacturers of substandard products. Best Buy Management doesn't deserve the money they are not earning for running this company down to the worst company that I have ever had the displeasure to deal with.

Best Buy should rename itself to Worst Buy for its business practices!