Best Buy review: Manager

1/27/2024 I have made several attempts to contact Best Buy via telephone. Without success, I went into the store... Where I was passed by several employees who were unwilling to help. Finally, a young gentleman approached me and asked, "Were you helped, to which I replied no... He said crazy, I saw many employees walk past you, but let's see if I can help. So I explained my situation to him, and he took me over to a man named Mark, who was rude, condescending, and arrogant. I then asked to speak to the manager, and Mark stated he was the manager.

I had a rearview and front view camera installed in my vehicle a year and 1/2 ago. The camera stopped working; I bought a new cord, which worked, so I determined this was a wiring issue, not the camera. I wanted the Best Buy installer to review the work and fix it since their work is guaranteed. without even looking, Mark informed me there were no available appointments for some time, and it's remote start season; therefore, I should go elsewhere. Why would I go elsewhere if best buy honors their work? I also informed Mark the Best Buy website indicated there was an appointment available today and the next day. He started flailing his arms and telling me I was a liar. This frustrated me so I told him I didn't appreciate being called anmes, and told him he needed to stop being so [censored]ing condescending. to which he replied I am no longer a Best Buy customer, nor is he helping me. Threw me out of the store and followed me to my vehicle. he was quite intimidating and very rude. After Best Buy fixes my vehicle, I plan on getting rid of my total tech and never shopping at your store again. I was both terrified and humiliated.