Menu
Login
On 1/10/2024 I went to Geek Squad at Best Buy to have my Apple watch repaired. I pay $194 a year for Geek Squad at Best Buy! I paid an additional $73.49 to send out for repair.
On 1/18/2024 I received replacement back but that one didn't work! At that time they said they would return and get another replacement.
On 1/23/24 I asked Best Buy where is my watch? They said they were waiting for Apple to return. The watch was still sitting in the back - they never sent it back for repair. They said to be patient!
On 1/23/24 I personally called Apple and they told me to go in store and get my watch and send it back to them and they would help me. They did!
I sent my watch out to Apple on 1/29 and received replacement on 2/05/2024.
I want reimbursement on this! Best Buy failed in their customer service . I am an unsatisfied customer! Please help me with this problem! Marvin Fountain 518/420-7764
So now we called customer service Best Buy and talked to two different people and the last person transferred us to Apple Customer Service. Our problem is not with Apple it is with BEST BUY!I guess my next step is to contact Better Busness Bureau. We want the $73.49 back from Best Buy not Apple! We have been informed that Daytona Best Buy is an authorized Service Provider ! Thank you for your immediate attention to this matter!
Confidential Information Hidden: This section contains confidential information visible to verified Best Buy representatives only. If you are affiliated with Best Buy, please claim your business to access these details.
