Betabrand
Reviews and Complaints

These clothes are so comfy, easy to clean, and they make me look good. But, let me tell you, there are some problems with Betabrand that you need to know about before you spend your hard-earned cash. First off, the sizing is all over the place. I got a couple of things in large that fit me great, so I thought I had it figured out. But then I got a top that was so big I could have fit two of me in it, and a blazer that was so small I couldn't even move my arms. And don't even get me started on the pants. I ordered the same style twice and one pair was snug as a bug and the other was practically falling off me.

Now, normally this wouldn't be a huge deal. I'd just return the item and get a different size, right? Wrong. Sometimes it takes so long to get your order that by the time you finally receive it, the size you need is sold out. And if you bought something on sale, forget about it. No returns allowed. Plus, the order-fulfillment times are all over the place. Sometimes you get your stuff in a few weeks, sometimes it takes months, and sometimes you never get it at all. And when you try to contact customer service, good luck. They take forever to respond and when they do, they just offer you a discount to keep waiting or a refund.

I get it, sometimes things are on backorder or whatever. But Betabrand needs to be more upfront about it. They should tell you on the product page if something is out of stock or on backorder. And if they can't fulfill your order, they should let you know and give you a refund. It's not that hard, people.

Now, I do have a couple of pieces from Betabrand that I love and wear all the time. But the sizing issues and order delays have happened so often that I don't think I'll be ordering from them again. It's just not worth the hassle.