Karmaloop
Reviews and Complaints

This website is great! Cool clothes and gear, fast shipping, great varieties to choose from, alot of discount codes, etc. If you decide to shop from here, use rep code x3Cee for 20% off on your entire purchase.

This place has a great selection of cute and affordable clothes. I got some great shoes and two really cute dresses. They arrived in only a couple of days, and they look just as good in person as they look online. This was one of the best online shopping experiences.

I buy too many clothes from this website! I'm going to go broke! They always have a great selection and lots of sale items. The layout of the site is very easy to navigate and checkout is a breeze. Set up a rep code to receive an extra 1% off of your purchases. It doesn't sound like a lot but any bit helps!

Love them! I buy all of my name brand handbags here. Mainly, they're one of two legitimate resellers of Tokidoki, and they always have sales and coupons to boot. Saving up to 50% off $100+ handbags? Yes, please! Shipping is very quick too. I've made about 5 purchases with them over the past 2 years and they've always come promptly, bagged and tagged. Great site!

I've only shopped here once and I had a great experience. Most of their stuff are always cheaper than other online merchants, plus there are tons of coupons that you can find online, and you get free shipping! I ordered a BB Dakota Jacket for about 70% after all the discounts. Got the jacket in about 3 days. Great deal and fast shipping! Would definitely shop here again.

Probably my favourite place ever for online shopping, great for urban street wear and just anything youthful, lots of fantastic brands. I live in Vancouver, Canada and they ship from their location in the eastern US and I get my shipment in 2 days tops thanks to them partnering up with DHL. The only thing that keeps me from shopping there more is the price of shipping and then customs/duties but it's not so bad, it's worth it usually!

Overall this site is GREAT. I love it. I shop there a lot. Has all the clothes for the latest trends. From Stussy to Crooks&Castle from pants to accessories. Best clothes site I; ve been to. I would recommend this site to MANY people. A great place to buy a gift for anyone. A bit pricey how ever, looking good doesn; t come cheap. Great shipping service you can view your items status online if you make an account, which is 100% free. Overall GREAT PLACE(;

This website is a fashionable urban teenager's best friend. It has all of the hottest styles from shirts and pants, to hats and shoes. They always have sales and even if they don't there are always discount codes that can be put in to bring down the price. I had an order that would originally have been $215 including shipping. When I put the discount codes in, the prices went down to $188. There is such a wide selection of clothing at reasonable prices that it is hard to find any place better.

Ordered three items. Received two of Item B, none of Item C. Returned one of Item B & was expecting to receive Item C in the mail as was told, but discovered they'd refunded the money for Item C instead.

Item C is still in stock online so I could order it again but the promotion code I originally used has expired now. So if I purchase it, AGAIN, it would actually cost me more this time around

Kind of crappy

I guess I'm simply going to chalk it up to human error since this has never happened before

Should never have doubted them. Today they called & did as they said. They're a big ball of Awesome & I'll for sure order again super soon.

I bought my winter formal dress of off karmaloop and i loved it! They didn't have my size at first so i sent a request for a notification if they stocked back up on smalls or extra smalls. I got a medium which was too big for me and noticed they had extra smalls again (btw i never did get a email notification) so i returned my dress and exchanged it for the XS they were great with the customer service with young nice people working the phone lines and even saved my XS dress even though it sold out in like two days! So i was grateful for that. I had to order next day shipping for it to get on time which was around $25. Overall the dress fit beautifully everyone loved my dress that night and i will definitely shop there more often

What a scam website! I made an order here and paid for it and they took my money very fast. But they did not send me any confirmation and of course there was no tracking number. Later I received a message from them stating that I had to send them a photo of my card and my ID to verify that I was the real owner of the card. I refused and asked them to cancel my order and give my money back but they replied that they will not refund me until I sent them pictures! What? Are you kidding me?
I'm reporting these clowns to police and if I will not get my money back any time soon I will hire a lawyer and sue them. When they charged me they did not ask for anything but when I asked for a refund they demanded a photo of my card! Total joke!

I ordered an item from them on Jan 15th it is now Feb 11 and they have charged my credit card. This is a fradulent company I am contacting my visa company. This company states on their website

"Drop-ship items are shipped directly from the manufacturer, not from the Karmaloop Warehouse. All drop-ship orders are sent within 10 days from when the order is placed, excluding weekends. Drop-ship delivery takes approximately 5-10 business days. Because we are shipping from an external location, some restrictions apply:

We cannot drop-ship to a PO, APO or FPO Box

Expedited Shipping (Express Next-Day & 2nd Day) is not available

Promotion codes do not apply (this includes discount codes and free shipping codes)"

I have sent several emails and have had no responses and no one picks up the phone it doesn't even ring. They do not follow their own company policies.

whatever you do, DO NOT order from this awful fradulent company!

I used to order a lot from Karmaloop but with their partnership of DHL resulting in ridiculously high brokerage & duty fees to Canada, I've stopped ordering from this site. It's too bad cuz they have a pretty good selection of different brands. I emailed them twice regarding this shipping issue and suggested that they start using regular USPS airmail, but both my emails have been ignored and gone unanswered. Nice customer service there.

Unfortunatly, I have to say that Karmaloop is the worst Customer Service I've ever seen in the world.
I simply can't believe in all that positive reviews here. Sorry!

I've had so many issues with my order 4864965.

First of all, I ordered three items and KARMALOOP SENT ME A WRONG PAIR OF SHOES!

I bougth this one: Jeffrey Campbell The Spike Shoe in Black with Silver Studs
http://www.karmaloop.com/product/187748

And they sent me this one: Jeffrey Campbell The Spike Lita Shoe in Black and Silver
http://www.karmaloop.com/product/The-Spike-Lita-Shoe-in-Black-and-Silver/232428

I complained about it and they opened the ticket number 219083 on 11/13/2012 and the ticket 222873 on 11/16/2012 .

I have already returned the WRONG SHOES and they was delivered to karmaloop on 12/17/2012 (tracking number CP348169882BR) Link: https://tools.usps.com/go/TrackConfirmAction.action

And untill now they didn't refund me for the $93, 95 I paid for the shoes. Neither the $40, 00 for shipping cost that I paid to return the WRONG SHOES to Karmaloop (THEY PROMISED ME THAT IN THEIR EMAILS! I CAN PROVE IT!).

I've already provided all the information they requested me (duty receipt copie, pictures of wrong sent item, the return shipping cost receipt) and they're just fooling me. Instead of solving the problem they again and again elect a new Customer Rep to tell me the same lies untill they simply stop responding me.
I already was attended by KELLY ARAUJO, KRISTIN HENDRICH, ALEX FILHO, MEGAN MCAULEY, MILES MCALPIN... and same story repeats over and over.

ALL I WANT IS Karmaloop fulfill what they promised me and pay me $ 93, 95 FOR SHOES VALUE REFUND, $40, 00 FOR SHIPPING COSTS I PAID TO RETURN THE WRONG SHOES, AND $50, 00 BY REMAINING DUTIES ON THE SHOES (They paid me just $42, 14 for duties).

IMPORTANT: I want all refunds are made through my PAYPAL account.

PS.: I have all the emails between me and Karmaloop and also print screens and documents to prove my point if someone want to see them.

BE CAREFUL INTERNATIONAL CUSTOMERS!

Unfortunately, I have to say that Karmaloop is the worst Customer Service I've ever seen in the world.

I simply can't believe in all that positive reviews here. Sorry!

I've had so many issues with my order 4864965.

First of all, I ordered three items and KARMALOOP SENT ME THE WRONG PAIR OF SHOES.

I bought this one: Jeffrey Campbell The Spike Shoe in Black with Silver Studs
http://www.karmaloop.com/product/187748

And they sent me this one: Jeffrey Campbell The Spike Lita Shoe in Black and Silver
http://www.karmaloop.com/product/The-Spike-Lita-Shoe-in-Black-and-Silver/232428

I complained about it and they opened the ticket number 219083 on 11/13/2012 and the ticket 222873 on 11/16/2012 .

I have already returned the WRONG SHOES and they was delivered to karmaloop on 12/17/2012 (tracking number CP348169882BR) Link: https://tools.usps.com/go/TrackConfirmAction.action

And until now they didn't refund me for the $93, 95 I paid for the shoes. Neither the $40, 00 for shipping cost that I paid to return the WRONG SHOES to Karmaloop (THEY PROMISED ME THAT IN THEIR EMAILS! I CAN PROVE IT!).

I've already provided all the information they requested me (duty receipt copy, pictures of wrong sent item, the return shipping cost receipt) and they're just fooling me. Instead of solving the problem they again and again elect a new Customer Rep to tell me the same lies untill they simply stop responding me.
I already was attended by KELLY ARAUJO, KRISTIN HENDRICH, ALEX FILHO, MEGAN MCAULEY, MILES MCALPIN... and same story repeats over and over.

ALL I WANT IS Karmaloop fulfill what they promised me and pay me $ 93, 95 FOR SHOES VALUE REFUND, $40, 00 FOR SHIPPING COSTS I PAID TO RETURN THE WRONG SHOES, AND $50, 00 BY REMAINING DUTIES ON THE SHOES (They paid me just $42, 14 for duties).

IMPORTANT: I want all refunds are made through my PAYPAL account.

ATTACHED are the pictures of the wrong item sent by Karmaloop to me and the correct one that I ordered, so you can see the difference. There is the shipping cost receipt picture too. Also, take a look how they wrongly altered my total billed and it is still wrong. A real shame!

PS.: I have all the emails between me and Karmaloop and also print screens and documents to prove my point if someone want to see them.

I ordered a present for my boyfriend's birthday on this site. My credit card was charged, but I never received notice that the item was shipped (which has never happened to me with another retailer). A week and a half after I placed the order - I got a form email stating that the item I ordered was out of stock and I would receive a refund. I now have less than 4 days to find another gift for my boyfriend. It is unacceptable in this day and age for them to allow me to check out with a product they do not even have, charge my credit card and wait almost two weeks to even let me know that I will not be receiving the product. I will NEVER order from them again and would highly recommend you avoid doing so as well.

I dont know if people have come across this, but some co. Have a deadline on returns i understand its for invetory purposes. In this instance it was $45 sweatpants (men) odered in july of 2012. I didn't for good reasons adress the return til end oct. i dis request what the co. calls an RA # when i got the item which was too small . Then life hapened and i nected the return. All the while this co. moved to another warhouse. Long too short they wouldn't accept them and then questioned me into what took so long . Eventually they were willing to see it my way. The point is the return policy is incredibly difficult. Let it be a factor when ordering. If u look at a co. such as Nordstrom this ace will never see a dollar from me

Stay away from this site if you are ordering from outside the US! The sizes are erroneous (deadly .. example : a 29 fits a 34) and then .. the return policy : more than one month to have your return handled, no refund for most of the items, which leaves you with having to purchase items you do not want to use your balance. With every time, more than 30 euros of shipping. Bottom line : you will not be able to actually get stuff in exchange for your money, since you will be paying for the shipping back and forth until you just lose interest.

I placed an order with Karmaloop.com totaling $275+ in order to receive a promotion that said use "Code CHILLY: Free shipping on all orders! 20% off and Free Shipping on orders over $50! 25% and Free Shipping on orders over $100! 30% and Free Shipping on orders over $250 + $20 Gift Card!".
When I didn't receive my $20 GC, I contacted customer service and they said I was not entitled to the $20 gift certificate because once 30% off was applied to my order of $275+, it was no longer $250..
The odd thing about what they are saying is that the promo is "30% and Free Shipping on orders over $250 + $20 Gift Card!". Please correct me if I'm wrong but I understand this to be a packaged deal. Spend over $250 and get 30% off + a $20 GC. That is what I understand from their advertisement.
They did not honor this and in fact, their advertisement is misleading if what they are saying now is that your total order even with the 30% MUST be over $250. They do NOT clearly outline that in their promotion.
This is unacceptable and unethical business practice.