Proozy
Reviews and Complaints

As I delve into the realm of Proozy, I uncover a tapestry woven with diverse experiences. Some customers praise the exceptional customer service and great deals, while others lament delays, sizing issues, and challenges with returns. It's like a treasure hunt where each gem comes with its unique shine. If you seek adventure in your shopping journey, Proozy might just be the place for you. Embrace the unpredictability, tread cautiously, and who knows, you might unearth a hidden gem waiting just for you.

I've been a customer for about a year. It's been a hit or miss on items. But when I do find something it is always a great price and great quality. Standard shipping can take a while to shop, so as long as you expect that you won't be disappointed. There are a lot of bargin sites like this one, but this one has great customer service, quick responces to their help email, and always quality items. They send a lot of emails but I don't mind, it allows me to find great deals fire me and my family.

I received an under armor jacket that had a hole in the shoulder. I immediately emailed the company, and within a few short hours they emailed me back asking for a picture. Understandable. They apologized and immediately began the refund process. Can't ask for much more than that!

On a separate order, I noticed that they cancelled one of my orders. I emailed them, and they immediately refunded me.

Now all that to say I have ordered other times with them and never had an issue. Great prices and great items! I will continue to look for their deals!

I ordered a winter coat (incredible deal, btw) and it had a defect on the branding patch on the sleeve. The (prominent) logo patch on the sleeve reads "Canada Weather Gea" - without the 'r' in 'Gear'. I realize in the grand scheme of things this is not impacting the wearability of the coat, however, it does make it appear to be a 'knock-off' and not an authentic article of clothing.

I contacted customer support (and attached a picture of the defect) and Caleb's immediate response was to (first) apologize for the defective item being shipped to me; (second), immediately place an order for a replacement; and (third), email me a pre-paid return label to send the defective coat back to them.

This is the kind of company that I (and I would think that almost everyone) wants to do business with. The only somewhat negative thing is that it takes several days to process and ship an order - however, that used to be considered 'normal' -- and we have to remember that not all companies are giant entities that have tons of employees at their beck and call. The important thing is that they try to 'get it right', and if its not, they fix it. Take a look at their site and jump on their deals - great prices for name brand clothing.

I saved a lot of money on some name brand quality products from North Face in one transaction and from Adidas in another. I am male, 53 years old who likes spoiling loved ones and also-rans like to pinch his pennies twice, especially shopping online. I forgot to add someone's gift to my purchase so I called Proozy to see if I could add something to an already existing order. All reps were already engaged at the time and I was prompted to leave a message and they would get right back to me. Famous last words, right!? I planned on calling them back after waiting for a while. Before I could do that, lo and behold, I get a call back from a wonderful Customer Service Rep named Claire. She was extremely patient, more than pleasant, very knowledgeable with professionalism in her customer care! I was able to add 2 items to my order (quantity 2, size XS, Adidas [protected]@ $9.99 a pair) giving me peace of mind on what to get for my gift and saved a ton on shipping. Claire held my hand the whole way and more! She took care of it all right there on her end in one fell swoop. No back and forth frustrating phone tag, or customer service hide and seek. She reminded me that a similar problem I had in a previous transaction, also with Proozy, with the same excellent customer satisfaction. I, regretfully, can't remember her name at the moment, but she helped me switch out a color and size of a North Face Osito Jacket that was 1 of quantity [protected]@ $48.99 each. The price was a steal. I double checked online and everywhere else, the going price was around $100, that's why I bought. 3. I would gift them to someones later this year giving me piece of mind, already having the gift ready made of great quality in a name brand, big ticket item at a super bargain.

#PFD If you looking for the best prices & deals for athletic & winter gear then Proozy is where you need to be! They have amazing prices on all their products & if that wasn't enough if you head over to their Facebook page & join you'll find even deeper discounts & have a chance at to enter & win one of their giveaways. Customer service is just as good as their deals! Now the shipping is hard to judge since covid & resent winter storms have delayed the mail for awhilw as it is, so it ok. So what are you waiting for? Get over there, you don't want to miss anything, that's for sure!

Proozy offers a wide variety of merchandise at attractive prices! I did 95% of my Christmas shopping at Proozy. Everything fit and everyone loved their gifts! Today I spoke with Austin in Customer Service. I was having difficulty tracking a package that was on its way to me. Austin understood my issue and solved the problem immediately! It was a pleasure to speak with someone who was so knowledgeable and pleasant. I will continue to shop at Proozy and seek the help of their outstanding Customer Service department when I need them. They are always happy to solve my problems no matter what the issue might be!

I called Proozy and spoke with a young lady named Paige. I called just to inform them that their shipping method FedEx had failed the package sat on my property somewhere for one week in the rain. Thankfully there was no damage to the package or its contents other than being soaked on the outside. Paige was kind, polite ,and Attentive, she is an asset to this company. Because of her response and how she handled The situation ,I will continue to do business as I have in the past I have never been disappointed by any of your products. I think you for delivering quality products at reasonable prices. Sincerely, Danielle

I was iffy about ordering because the name brand clothing was on sale at a very good price but I took a chance. I noticed as soon as shipping label was created my address was incorrect by one digit so I emailed them to update before shipping out and they responded within 5 mins. Very personal and they updated information promptly. Very good customer service. When I received the merchandise I was very happy with what I received and how much I paid for it. I purchased two sets of adidas sweatpants and hoodies all name brand for only $58 now that’s amazing! Great deal they had. Great customer services! Definitely recommend!

I recently placed an order for two shirts. The order shipped out fast and was scheduled to deliver approximately one week after I ordered. At some point the USPS lost the contents of my order and just left my package scan in the same location for almost 2 weeks. They claimed no responsibility so I contacted Proozy through my shipment email. I received timely and courteous responses and was asked if I would like the shirts reshipped or if I wanted a refund. I opted for the shirts and they created a new order and shipment! This was a pleasant experience communicating with their customer service! I would definitely recommend them!

I found Proozy thru searching Facebook for any deals. My family is recovering from losing our home to a house fire. A young lady assisted me on getting the best promotions for every clothing item my family was in need of. She had no idea how or what I was going thru, she offered top notch customer service. I thanked her and explained my situation. 2/3 weeks later she still makes sure we’re taken care of. This business has been a total blessing to us with their SUPER AFFORDABLE prices for NAME BRAND CLOTHING. I don’t shop anywhere else for clothing and now they offer home items and electronics too. PRoxy has Definitely gained my loyalty as a customer for life. God bless their business and employee’s. #PFD MonicaCisneros

I highly recommend it! There are many great deals at amazing prices! The Reebok bras are the most comfortable I have ever owned, and the leggings are also good. The shipping is fast as well! Even if the shipping wasn't very fast, I wouldn't have held Proozy accountable for that. It is highly unlikely that it was their fault. However, someone would have to take the blame. If I had to guess, I would say there is a high probability of 97.284235% that I would have blamed the USPS for being late anyway! But, getting back to the point, you should definitely and confidently order from Proozy. You will always receive excellent service from them! #?PFD#? Amanda ***? #pfd

This was a first time shopping experience with Proozy. The ordering process was simple and direct> I had found a great price on some Under Armor sweats that I just couldn't pass up, So I placed my order. Received a tracking number with FedEx. Next day, I checked on the tracking number and saw that FedEx had received the package and it was waiting in Osseo, MN. And it sat there, one, two, three, four five "work days" like Monday, Tuesday, etc.. After my package had sat stalled wih FedEx, I emailed Zoey and asked if she (as the shipper) could initiate a trace on the package. I don't know what she did; but she sure broke up the "log jam". My package was delivered two days later. Great job, Zoey!

Falsely advertised! I ordered what I thought was six assorted North Face T -Shirts, for $9.99, plus shipping and handling, however only received one T-Shirt. No where on the details and or description does it state only one T-Shirt, even the representative I spoke with today February 2nd, 2022, stated the same and indicated she would need to tell someone to revise the description to only state one T-Shirt. As a customer, I think I should receive the remaining 5 T-Shirts,because no where does it state you are only ordering one T-Shirts. This is false advertising and misleading to the customers. Especially, when the representative of Proozy also states that a change needs to be made to the description of this promotion!

I was initially skeptical of ordering from Proozy due to the unreal discounted prices but for under $100, I figure I give it a chance. I got my order very quickly. The only mishap was a color issue, I thought I ordered red but received a coral pink. I didn't contact Proozy directly about the issue, I figure I would just leave a review. Who would have thought that they read their own reviews. A representative reached out to me about my comment and wanted to know the issue. I explained the issue and I wasn't expecting any type of discount, credit, or refund in return but they refunded me for the shirt I was unhappy with. Completed unexpected but beyond professional and courteous. That alone will make me a continuous Proozy customer.

I have ordered from Proozy a few times in the past year or so; and almost always completely satisfied. When I receive something and it's not perfect, they respond promptly to my concern and make it right. Most recently I ordered workout pants and a t-shirt. Both fit much tighter than I feel comfortable wearing. I contacted customer service right away and Natasha provided EXCELLENT customer service. She assisted with the entire exchange process quickly and professionally. She continued with a follow up email to make sure everything was as I needed. It was perfect. In times when customer sertvice is often lacking, or you have to deal with a person that doesn't understand your needs, Proozy and Natasha went above and beyond. Many thanks for all the time and assistance. Well done! I will be back to shop with them in the future.

I used Proozy for almost the entire Pandemic. They have some good deals and I enjoyed using them...until I needed to make a return. I bought a set of rather expensive glass bowls. After waiting about a month, they came in. There was an outer box and an inner box. The outer box was fine, the inner box was shredded and taped up like a child had done it. The glass bowls inside were shattered. I tried to return. No response. I followed up. Proozy said they couldn't see my purchase. I took a picture and sent them the receipt from the box, they never responded. I followed up again, They never responded. I sent pictures of the broken bowls, and left two voice messages a week apart. No response. I told them I'm going back to Amazon. No response. I won't buy from Proozy again. If you do, make sure you never need customer service or a return. They are the worst.

Do not purchase from this company! I feel bad I recommended them to family and friends prior to me receiving my item. I have since explained the trouble I am having and they have discontinued purchasing from them until I get this resolved which I do not have high hopes for. I purchased a 1/4 zip pullover for Christmas and when it arrived its snaps which was not going to work for the person I purchased for. I messaged prior to Christmas and never got a response so I had to purchase from elsewhere for the gift. I emailed again and I'm still currently waiting. I just want a refund. I have never had any trouble out of a business. I had high hopes shopping here and even was going to continue to after my refund even though I was sent the wrong item. But they cannot get back with their customers. I am extremely disappointed with the lack of response from the company.

2619300-P order number 9SEP21 (the one star would be a no star or less if that was possible) Rec'd a Steve Madden coat that once laundered (using appropriate instructions attached to garment btw) fell apart. Attempts to contact Proozy by contact form failed repeatedly. Phone number that is U.S. Central time had recording saying office closed, this at 1528 hrs., when hours given as closing at 1730 hrs. Engaged in chat which was over 45 minutes with loooong pauses requiring prompts (do they want you to go away...methinks yes) which did not resolve issue (replace or refund). Was finally told they would "email me" instead of resolving on chat... Note: Rec'd email denying refund/replacement. Reason: Item washed or worn. Note: Rec'd 9SEP21; laundered same day per instructions due to odor of garment. This company is downright dishonest and a purveyor of shoddy goods.

FRAUD - BEWARE. I ordered two items from them. The day it was supposed to arrive, I contacted FedEx because their tracking system said it was to arrive today, but it still showed it was in Minnesota. FedEx told me the item never reached them! Of course they haven't shipped it, because Proozy never sent it to them! All this while I've been waiting for it, and they haven't even sent it. So FedEx gave me a phone number, which ended up with the recording "cannot be completed as dialed." And what happens when I try the phone number listed HERE, on the ComplaintsBoard.com site? Same thing. It's not a working number. Even called the local phone number on the agent's email who emailed me a few days ago about the package, and IT DOESN'T EXIST. Complete fraud. I will have to call the police on them as well as report the fraud to my card company. STAY AWAY FROM THIS FRAUDULENT COMPANY.

I ordered a pair of bear paw boots from proozy on October 29th. I haven’t received them. I have emailed many times, and mostly excuse why they haven’t been sent. I just want a refund at this point. I just can’t seem to get in touch with anyone

My order number is 4340184-p

Last time I was contacted by anyone, they claimed they were moving the company to a new wear house.

On 11/23 I placed order 4376287-P at Proozy.com for a Christmas gift. I was charged as expected and I keep checking to see if it's been shipped. It has not and now it says out of stock. I called and left a voice

Mail on 12/1 with no return. I emailed 12/1 also to cover all bases and received auto confirm saying someone would respond in 1-3 business days, they have not. Went back online to submit another cancelation request since it has not shipped today 12/6 and still no response so sent second email to follow up and confirm intention of pursuing legal action if not confirmed by EOB 12/8. Fraudulent company, not legit.

I received an order confirmation email from Proozy for an order I did not place! I have ordered from them in the past, but have not even been on their site in months. I sent an email to Proozy support requesting that someone call me and all I got back was an automated message with tracking info. I replied to that email and requested someone contact me AGAIN with no response. My account has been charged for an order I did not place, and I cannot get in touch with anyone. I have called every number I could find on the internet and also the number for Proozy on a past invoice and all of the numbers have been disconnected. I have included a picture from my order confirmation showing the price along with a discount resulting in a zero balance. My account was charged $23.17 and the funds have already been removed from my account.

I placed an online order at Proozy.com on 5/13 totaling $55.76. A confirmation email was received, but no shipping date was provided. My card was immediately charged. On 5/25 I emailed customer service asking for a shipping update, with no reply. On 5/27 I called customer service and left a voicemail, referencing my email and my order number. On 6/1 I called customer service again, this time the voicemail is full and I am unable to talk to anyone. I would just like to know when my order will be shipped considering I paid for the products several weeks ago. The lack of communication is incredibly frustrating.

I ordered thinlink Oakley sunglasses on 8/14. I received an email from Laquetta (Proozy) that this item was "out of stock" so they refunded my money. I immediately went to their website and was able to add this item to my cart at least 3 times! However, they now sold this item for $111 (I paid $49). So they didn't want to sell me these exact same glasses at the $49 price, but I was able to order them for $111! To me, that is total consumer fraud. I tried several times to have them respond to my emails, but no one will reply. Maybe this is a common practice of theirs, but to me that is fraud. I have order details and email correspondence if necessary.

I ordered 3 Under Armor Hoodies from Proozy.com on 5/31 for $50.99. Immediately, my credit card was charged with the amount. The order has not been shipped till date and due to Covid I can understand the delay but Proozy has been totally irresponsible with providing any response. I reached out to Proozy customer service multiple times in the week of 6/5 to understand the ETA for shipping but there has been no response to the detailed voice message that I left with them with my order number and my concerns. I sent out an e-mail on 6/12 requesting for ETA for shipping but there has been no response from them yet. Proozy need to ship me the item or refund me the $50.99 already paid to them.

I placed an order in early August for a jacket that cost $149, never received it so I contacted Proozy via email. They looked into it and said they would ship out a replacement item. I got that item and it was too large, so I returned it and the tracking shows they received it on 8/31. I received no refund so I contacted them again. They are now refusing to refund my money as they claim I received 2 jackets and are in fact lying and saying I contacted them to say I received both packages. Which I never did as I never did receive the original package. The customer service is horrific, and they are making up lies as they go, I have never in life experienced such poor customer service. I would just like a refund for the jacket I returned.

On or about July 3, I placed an order for a pair of Oakley Sliver sunglasses on the Proozy website. The site processed my order and billed my card for the $49.99 the very same day, a confirmation email was sent the following day, stating that my order was being prepared. I anticipated between 10-12 business days for the order to make its journey from Minnesota to Oregon, which is what the website said as well. I followed the tracking as updates were sent to my email address and on the tenth day from the order showing that it had been delivered, I still had no package. The tracking did indeed show that it was delivered by the US Mail through UPS as a broker. I have yet to receive my sunglasses and have been attempting to get this resolved, to no avail.

2 orders were placed on 05/25: *** for 2 shorts, 1437520-P for 2 shirts. After sending 3 e-mails for status and receiving no updates, a call was made on 06/10 where I was advised that these orders were combined and they would be shipping out. I received an e-mail for both orders which had the same USPS tracking number. The package was received, but it contained half of what was on the orders (only contained 1 shirt and 1 short). There was no explanation as to any pending order, back order, or estimated delivery of the remaining items. 3 additional e-mails have been sent requesting status with no response. Any phone call made goes directly to voicemail. I was only able to leave a message one time as the other times, an automated response states that the mailbox is full. There has been no return call made to me regarding this issue. A message was sent via Facebook messenger as well with no response.

About 6 months ago I placed an order with Proozy.com and received all but one item from my order. From prior personal experience with the company, I understand that some items may be delayed so I have waited patiently but the item status has never changed from "Pending Shipment" (order #***). I have attempted to contact their customer support multiple times. The first two times my support ticket was simply closed with no explanation or follow-up. The third time, a support rep named Laquetta responded "why are you just now notifying of this matter. We have no way refunding you because so much time as pasted." To which I replied that I had no reason to believe their company would not fulfil my order and if a refund for the missing item is not possible, I would gladly accept another item of comparable value. I even sent a link to an item currently listed on their website of the exact same purchase price but never did hear back.

Good dayl! I hope everything is well amidst circumstances! Kindly Help us to get in touch with proozy.com! Customer service wise, they are not well. They never email me back with my request of exchanging an item wherein fact they were the ones to send emails on how to avail exchanges. (it's a promo for Rayban of buy 1 take1, first 1 was good) 2nd 1, frame is small for my husband's face. We received it 6/27, returned it 7/8, they received it 7/14 according to tracking number. Until now, I haven't receive an exchange item. But before that 2nd order, unequal deal also happens on my 1st order, price matching was not honored, the price difference was not honored even if I showed them the price from their website that differs few days after I ordered! Their agent said it will be honored. I let it pass. But now, i am expecting for an exchange, if not possible they should reimburse equivalent price of the item. Today i just received an email of $10 gift card which is unacceptable for the price i paid.

I came across the website Proozy.com and found what seemed to be good deals on brand name merchandise. I found a deal for men's Under Armour Heatgear t-shirts, 5 for $55. I ordered 5 for my husband, one in each color offered. When they came to the house I took the tags off and put them right in the wash, which is what I do with all new clothing. My husband put one of the shirts on yesterday and said there's no way it's a real Under Armour shirt. When I took a closer look at all of the shirts I realized that he was right. They are so thin they are completely see through, they have no stretch to them at all, and I can see where all the logos and tags were ironed on and the outline around it. Some logos are already cracking after 1 wash and the tag on the inside does not resemble the traditional Under Armour tags at all. They are nowhere near the quality of real Under Armour merchandise. Upon realizing this, I researched reviews for the website more and found a few reviews from recently that stated the same thing about the merchandise not being authentic. I emailed the company with my complaint asking for a refund and received an email back guaranteeing that their merchandise is 100% authentic and saying I could return any unworn, unwashed, new with tags merchandise (which of course mine is not). I responded to this reply in greater detail and received a reply back with WORD for WORD the exact same response I was given before. There is no way these shirts are real. I have photos showing you can clearly watch TV through a dark navy blue shirt and the emblem on the back of the neck is cracking already.