Bharat Sanchar Nigam [BSNL]’s earns a 2.3-star rating from 283 reviews, showing that the majority of telecommunications users are somewhat dissatisfied with service.
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Broadband service and billing
Resp. Sir/madam,
Sub: complaint about bsnl broadband billing and service rules.
I am bsnl broadband subscriber from chandigarh with landline no. [protected]. I wish to draw your attention about the wrong bsnl broadband billing rules. I have subscribe for bsnl broadband on 5th march 2008 with plan ul-900 and it is activated about 10th march.
Before applying for the broadband service I have confirmed from the customer care of bsnl that there is no other hidden cost except monthly rent and monthly rent is charged only from the date of activation of broadband. I have also the names of the persons to whom I was confirmed but I will give the names only for the further actions.
But now when I got my bill with bill no. T070420082066437 it charged full 900 which is monthly rent. When I used to go to concerned person and asked they said that even if you apply before one day of our billing cycle which is 1 to 31 you will be charged full 900 for one day, which is absolutely wrong.
As a customer I am against of this rule and why should customer suffer for wrong commitment? You cannot charge full month rent for only one day service from the customer. There are also other isp’s like reliance, airtel, connect which charged customer only for the time they use there service.
Is it is correct to pay the full month rent even if you use the broadband only for one day?
It is requested to think why customer suffers for the wrong commitment from your side. I hope authority people will take necessary steps in favor of us. Please reply me on my e-mail address or contact me. Please reply as soon as possible. We shall be highly obliged for this and hoping for your sincere and kind cooperation.
Thanking you,
Mr. Mohan lal date: 27/04/08
H. No. 183/2
Sec 45-a
Chandigarh
Yours faithfully
Copy to:
1. [protected]@bsnl.co.In [sh. Malkiat singh, de (opn)]
2. http://www.moc.gov.in [ministry of communications and information technology]
3. [protected]@bsnl.co.In [punjab telecom circle office]
4. www.dot.gov.in (telecommunication india)
5. www.complaintsboard.com [isp’s complaint board]
6. www.indiabroadband.net (broadband india)
Deactivation of Callertune
Callertune not deactivated.
Procedure given by customer service just charges amount for their sms..
Sir
my name is harikrishna.my conectionbsnl.bsnl is good working.
very poor service of BSNL-CellOne-Mobile
I am subscriber of BSNL CellOne mobile service, phone number (+91 [protected]) and I have not been able to get the service for last two months. It is impossible to get Incoming and outgoing call from my mobile phone.
sir
My mobile no is [protected] . When someone calls on this number instead of myself someone else is replying them when the sim card secret no is given to me how this is happening. Did the officials gave someone also the same number sold to me as a fradulewnt job. plk explain
Dr U.Prasadarao
vodophone no [protected]
(additional mobile)
My Mobile Nos. are [protected] & [protected]. Both are " U. P. " number.
Complain is to deactivation of play tune of both Mobile numbers.
I send more messages for same but NO ACTION taken till date.
Message was absolutly correct=UNSUB to56700 .
Please do needful.
Shifting of phone & in bill again demanding MODEM CHARGES
Dear Sir,
I have BSNL connection No.[protected] and also Braodband Facilities on my phone in The month of March on Dated 0403.2008 I made request to shift my phone on my new Address But Till Now my phone is not installed on new address & I received a bill asking to deposite the amount of modem whereas I had already paid amount for Modem in Bill Dated 05.12.2007 Bill No. [protected] for an amount of Rs. 1403/- .
Please take legal action for Delay of this lapse.
Neelanjana Jain
[protected]
BSNL Complaints - Disconnected
Hello Sir/s
I have BSNL connection No.[protected] in The month of June Dated on 03.06.2008 I made request to shift my phone on my new address but it has taken 2 months time to give the connection in my new address, atlast i had the connection that also WLL connection on 06/08/2008 after i received my first bill of amount Rs.443/- and last date for payment is 27/09/08 but i have paid the same on 20/09/08 i think that is my falut that i have paid early to BSNL. Very next day I shocked to know that my telephone connection is cut off from you people without any reason, WHY? were I am perfect in my payment all the time and this time I received the first bill from you people (Bopal branch) on 17th of this month and I have deposited the cheque on 20th of this month even- though the last date for the payment is 27th Sept. 2008. Please answer me for the disconnection without any reason, I am finding difficult without the phone.
I tried several times to call you people in the number [protected] but sorry to say there was no taker and I tried in 1500 number the result is same.
My telephone number is [protected], Name: Venkataramana S. Rao, Bopal. I have paid to you Rs.443/- on 20/09/2008 bill number T0609200810717317 receipt number [protected], give the connection in a day or two or else I will disconnect this phone permanently.
Hope for the timely response from you ?
Regards
Venkat Rao
SERVICE
The problem faced by me is :
Unable to connect to BSNL broadband.Error message is 'error 678'.
BSNL broadband executive has come and checked the problem.He diagnosed the problem
to the condition of the underground cable, which needs to be replaced.
Subsequent to this visit the complaint has been closed by BSNL saying the problem is solved.
When I re complained again, without attending they closed the problem saying "the problem is with PC".
On my persevering with the complaint they have acknowledged at the local office that the cable has to be
changed and they will change the cable.
Subsequent followup have resulted only with they coming up with untenable
excuses.No work has been taken up.
As I kept following up they have now stopped taking the calls.
The concerned BSNL JE is one Mr Rajaraman.
His Cell no is [protected] and land line no given is 040-[protected].
My telephone no is 040 -[protected].
The technician who attended the problem is Mr V S Rao.His WLL no is 040-[protected].
My complaint nos recorded in the system earlier are 13621, 13655, 13844..
My telephone comes under the Trimulgherry exchange of Secunderabad.
On further probing I find that my neighbours and others in this locality are facing similar problems
for the last eight months.
I was also informed that this cable changing is pending for quite sometime.
This reflects the callous attitude of BSNL to its subscribers.
I consider that their negligence is nothing short of criminal attitude.
Unable to connect to BSNL broadband.Error message is 'error 678'.
BSNL broadband
costmer care is not repsonsding, this is not good
Not responding for any compliant
The dataone connection given by BSNL is not working. since the date of modem given to me the BSNL DataOne people have not at all responding to me or my phone calls. They say that they dont have any service personnel to attend the Broad band connection problems. They simply give a modem and some accessories and a password and username there ends the matter. No matter the connection is working or not they charge everymonth as per the plan. They give reckless answers to customers. They dont even say how to lodge a complaint. This is the state of affiars of BSNL DataOne. How to solve my problem? Except to cancel my account?
After I applied to BSNL for broadband connection, i got it after 6 month. after getting the connection, it didnt worked for 15 days. no one came for help. after i got it solved it by another proffesional, now bsnl is not giving me the email id and password for checking my usage rate. 1957 is the number where 24x7 it is engaged. the employees of BSNL says foul words if we ask them to solve the problem. BSNL should be urgently given to any private player.
I had applied for BSNL Broadband in June 2007 - ONLINE. To my surprise with in next 10 days BSNL linemen came and fixed Landline. On asking about Broadband they stated itll be given in next one month or so (they asked 100 rs as "khrcha pani" which i gave). Initialy for 10 days this connection([protected]) was working and then it went dead. From then on im dying to here ringtone in that dead receiver. I thought BSNL guys will set it right once they will come to provide Broadband. My waiting period kept on increasing and when it reached about 2 months and i received my bill i thought its high time to start following BSNL. I called up their call center at number given in bill...it was engaged. I wrote complaint through net...nothing happened. I kept on getting billes every 2 months with increases amount though phone was dead.Then i could locate BSNL offic`e in my area (Avalahalli) and there i met Mr Kumaraswamy JTO, Avalahalli. He asked me to give a letter for reconnection and initial amount and he will ensure to get other amount waive off and give life to connection. i did the same. paid amopunt too. But nothing happened. Again i went to mr Kumaraswamy for update. he said-its government office it will take time. I got to know noting is going to happen and i wrote a mail to which was mentioned in BSNL Website. After this i got a call regarding confirming my complaint. A few days after this i got call from Avalahalli office stating i need to pay due amount and connection will be given. Now the question is when i havent used phone why should i pay? This has been a long trail for me and unnecessary headache which im bearing since last June.
Since 3 months broad band at our home is not working.We have given complaint twice through the call center, they provided us 2 diffrent complaint numbers.Whenever we call back & ask them about the status by specifing the complaint number they try to give us new complaint number & will give sick reasons for not attending the complaint otherwise they will put on hold for nearly 1 hr after attending the call.
Internet disconnect any time & connect after 2 hrs or 3 hrs. if we complaint no answer. if reason is questioned no body capable to give the reason.
My broadband is not working properly. that means if internet is connected then with i few minutes it disconnected and it happpens continuesly for more than a week. i am totaly rely on internet for my job and so i am sufferred a lot. automatic disconection and someday whole night internet is not functioning...
The internet connection which is provided to me is of speed around 2 mbps but from last month speed is hanging near 90 kbps-100 kbps and if you talk about download speed which was very fast earlier now it is around 2 kbps-5 kbps...
My broadband connection is getting out frequently, server not found error is existing for along time frequent complaints were made and no response The equipment and accessories are working normal. Getting vague and irritating replays from BSNL OFFICE.
I had applied for Internet connection on 31 march 2008. They installed my modem on 11 april, but the password they provided is not working till date. I contact everyone i could, but all in vain & now i am fedup of all this.
Internet disconnect any time & connect after 2 hrs or 3 hrs. if we complaint no answer. if reason is asked no body able to give the reason.
I talked to the customer care executive about connecting internet through mobile on laptop. But he was very arrogant in talking and was unable to solve my problem. It is very ridiculous that a customer care executive talks in such a manner. It is very agonizing.
BSNL EVDO Card software problem
I bought a BSNL EVDO Card for internet connection on March 1st. From that day device has some problem, its not working. when i reported the problem to BSNL Hebbagudi office, they told they will forward the device to Bangalore Head office to fix some software problem. When I went to BSNL office for more than 15 times to collect my device, "wait for 2 more days" is the reply I got from them. I am struggling to get replacement or my device back in working condition for more than a month. Still, not able to get any proper response from BSNL. This is why people are not like to get government services. I have realized it with a cost of 1500.
sir my name is pankaj...iam from hamirpur himachal pradesh...sir my evdo not work
when i want to open any website it gives me network related problem, server error etc..
please sir solve my this problem...i take this evdo with this number...[protected]...sir
this is my number now you please try to solve my problem...pankajaka@gmail.com
Yes, This person is Right because When we must to need the internet and that particular time evdo card does not connect to internet. And most imortant thing is if the Government department and the Officers are not able to give the common and regular service to the people so why they launch this tyoe service of Cards afterall first taka a trainning from government to run it and then come with your poor product.
I think goverment does not interest that it's released product is succeed or not.
Oh...God...What will happen of India...! Please Come front any Privat company and buy this Uneducated BSNL Department.
Internet connection not working
My internet connection conneted to my telephone No.[protected] is not working for the last 15 days. The same may be rectified at the earliest.
Sir, my bsnl brodband connection is not working from 13/08/2013 my phone no is [protected]
Sir aik mahine me 15 days conection cut, kyo hme paresaan kiya jata h, me bsnl ki service se khush nhi hu
mene conection katne ki aplication di office walo ne wo recieve nhi ki, j.e. ne kaha cut kardenge tera conection or ab meri line bund h, mene JE KA NO. MILAYA. JISPE BELL GYEE PHONE NHI UTHAYA, BAAD ME OUT OF RANG AAYA
DT KA MILAYA PHONE ANVEABLE RHA, OFFICE ME MILAYA PHONE UTHAYA BATT KI AIK BAAR BOLL KE PHONE KAAT DIYA, SIR MERA CONECTION CUT KARWADE AAPKI BAHUT MEHARWANI HOGI
ME AAPKA BAHUT AABHARI RHUNGA
I have the internet connection, but since yesterday several times it discoonets and then connects for sometimes and disconnects and this repearts for several times. my telephone is 0460n2206434
i am working in Doha, Qatar. my resisdence(Bangalore) internet connection not working since 20 days.several times complaint through the phone, but no any action, contact number-[protected]
Sir, my bsnl brodband connection is not working properly from last 4 days the Dsl is blinking again and again i am from Aurangabad my phone no is [protected]
Sir, my bsnl brodband connection is not working properly from last 14 days the Dsl is blinking again and again i am from Aurangabad (Maharashtra) my phone no is [protected]
My internet connection conneted to my telephone No. [protected] is not working for the last 4 days. The same may be rectified at the earliest. Bobish KK...kandiyil thazham, kakkodi ..kozhikode
Dear Sir,
I am working in Abudhabi and my residence in Guruvayoor. My residence internet connection is not working for
the past two weeks. We have complainted several times in your office. But no use. My residence no. is
[protected]. Request to take necessary action ASAP.
Regards,
Shamsudheen
Sir/Madam,
This is Indra from Karur .. I have a bsnl broadband with unlimited usage connected to the Phone no. [protected] in the name of Mrs. Rajeswari.N .Contact phone no:[protected] or [protected]. Internet is not working properly . Request you to take action ASAP.
Sir/Madam
i have internet connection of 250 package, past 6 months while using the internet my landline phone was not hearing clearly, and frequently net connection was loosing.i have complaint to bsnl office, service man came and checking, not solved, next time complaint the same, service people came and changing the wires connections, but not solved
what can i do for the next level? pls make immediate action for my complaint.please do the needful as early as possible
Sir/madam
I am Santosh from Bangalore. I am facing lots of problems with BSNL network. For every 10 minutes I am loosing my connection. My phone number is 080-[protected].
Blocking of prepaid SIM
I lost my phone which had a BSNL prepaid connection. I called up customer care to find out the procedure for cancellation and subsequent replacement of SIM card. They told me that I would have to get a police complaint and a fax to a particular number stating my connection details for cancellation. I went and got the complaint and faxed the details to BSNL. I subsequently called up customer care who stated that their system was non-functional at the time and to call later. The next day when I called again, they stated that they had not received the fax (though I had got the fax tone before sending and had a transmission verification report). I resent the details only to hear again from them that they had not received the fax. During this time, my phone was still active and someone was utilizing whatever talktime I had.
Other providers would let you block the SIM over the phone and have a simple procedure (without Police complaint) to get a replacement.
Regards
Koshy
I lost mine too, someone stold my sim and he's been using it since the day i lost my sim.I call up the customer care service and they tolod me that last recharge date is required to deactivate or block the sim but i had forgotten the date and now...
I am from bellary, lost my mobile in Bangalore therefore I could not make compaint in Bellary. I want to block my sim
Internet connection is not working properly
In my house, we are having BSNL broadband connection for past 2 years.
It was working fine. For past 2 to 3 weeks, it is not working half of the day. It is working only during the day hours. The net is not connecting after 5:00pm.
Kindly look into it ASAP
My Landline no. is [protected].
Telephone Exchange: Velachery.
Contact Mobile: [protected]
I had the same issue as the above. For me it did not work for months. They would always promise to restore it soon but failed to do it every time.
I was an MBA student too and internet was a necessity for my project work. I had to keep the connection with the hope it would get restored soon and i could work on my project. The reason for which i kept paying in spite of the failed connection. Was a waste of money. My complaint letters and request for refunds got no response. Neither did my frequent visits to the office requesting the needful helped.
I AM USING YOUR BRODBAND SERVICE STIIL LAST 2 MONTHS BUT LAST ONE WEEK THIS SERVICE DID NOT WORK PROPARLY. ITS SPPED BECAME VERY SLOW. I AM STUDENT OF M.B.A. SO I USE INTERNET REGULARLY FOR MY PROJECT WORK. I REQEST YOU TO SOLVE MY PROBLEM AS EARLY AS POSSIBLE.
dead landlin
my land line no [protected] is dead since 15/03/2008.we have complaint several time, but till date my phone is still dead.ihave also talked to DGM telophone.we are facing lot of problem & mental tension .please do the needfull so that my phone get repaired.
R.K.MISHRA
1-B TYPE IV RAILWAY COLONY
PRAYAG ALLAHABAD
Smt. PRABHAWATI S. NAIR 1/6, LIG PREETAM NAGAR
NEAR PAC GATE No.2
SULEM SARAI,
ALLAHABAD – 211 011.
UTTAR PRADESH
October 3, 2012
SDO Telephones,
Transport Nagar Exhange
Bharat Sanchar Nigam Ltd.
Transport Nagar,
Allahabad.
SUB: NON-WORKING OF TELEPHONE # [protected]
Ref: Customer ID [protected]
Dear Sir,
This is to inform you that we have paid all dues upto April 2012 in May 2012 vide your receipt # ALDTPNCC04051200006 dated 04-05-2012 copy enclosed herewith for your ready reference.
Since April 2012 our phone is not working and this I have informed personally to your Office on 4th May 2012 at the time of making the payment. In addition I have tried to place our complaint on your telephone # 198, but in 198 the attendant could not placed any complaint till today and saying that your telephone is right and there is no any fault at all.
When 198 is not registering our complaint, we are get in touch with SDO, telephones over phone no. of times but till today there is no any positive action or our phone get repaired.
You are requested to get our phone in working condition at the earliest.
PROTEST
Please note that from April 2012 onwards we will not make any payment to you, and if you were not in a position to rectify our phone we are humbly request you to DISCONNECT the telephone connection and reimbursement me the security amount with you.
A line of your action will be highly appreciated.
Thanking you,
Yours faithfully,
(PRABHAWATI S. NAIR)
[protected]-ye mera broadband connection ka landline no. hai. bahut dukh k sath kahna pad raha hai ki es sanchar paddhati ne apne naam ke aage BHARAT laga rakha hai. kya BHARAT SANCHAR NIGAM LTD me esi tarah ki servicing di jati hai? kitne dino se broadband connection bund hai magar complain k baad b aaj b bund hai.pls aaplog kab jaagenge. saari hadd paar ho gayi magar BSNL sarkar ki aankhe kal b bund thi aaj bhi hain.Bill to aap kabhi ghar bhejenge nahi. phir khud se connection kaat denge. hm jakar office se pata lagakar bhar kar aa gaye magar aap Broadband chaalu nahi karenge. bahut dukhi kar rakha hai apki servicing ne. Shayad mai kabhi kisi ko b ye sugeest na karun. ab to mera broadband theek kar dijiye. haath jodte hai.dobara koi connection apse nahi lena bus esko theek kar dijiye
my telphone line is dead our teliphone no.2540188 and dial tone is missing my brad band connection is not working my exchange is (Sikvkuti exchange) my dp connection is from plole ow days dp connection is arrange by bsnl in nearest DP POINT
So I kindly request to you please take the nesseary action and provide the nesseary equipment to the lineman for my permanent connectoin.
Thanking You.
Yours Sciencerly
SIDH NARAIN PANDEY
51-RAM PRIYA ROAD PRAYAG ALLAHBAD
I HAVE COMPLAINT SEVRAL TIME MY BRADBAND CONNECTION NOT WORKING PROPERLY AND ALLWAYS DISCONNECTED I WILL MAKE REQUEST PEASE CHECK PROBLEM AND HELP ME FOR BROLEM TO SHORT OUT THANK YOU
MY ADRESS 51-RAMPRIYA ROAD
PRAYAG ALLAHABAD
PNO. 2540188
SIR,
I would like to inform you that my landline [protected] (Sikvkuti exchange) is dead from many day.
some times it automatisally woking and sudden it dead. this problem is from i suffer from the starting of the connection i get. And also the lineman makes my connection tempory the wire is drawn from my neighbour's D.P.
due to this my internet also not working and my total money losses in yours forum,
So I kindly request to you please take the nesseary action and provide the nesseary equipment to the lineman for my permanent connectoin.
Thanking You.
Yours Sciencerly
S.C. Lal Srivastava
247F/4 OM GAYTRI NAGAR ALLAHABAD
I am very much grateful to BSNL who provides us broad band service. But I appreciate the staff who make fool to the consumer and issue fa kant alse/superfluous bill just to harrass the consumer. I draw the attention of all the staff who look after the bills, Pl ref bill No [protected] bill issued in favour of Shiv Kant Mishra and your good office charged Rs 1664 for modem whereas I have replaced Modem 2 and got new modem . .It means you have to charge [protected]=464 only. I am a senior citizen and I have to run in your office and locate the staff and hear their harsh words and waste nearly one week to nothing. Pl lood into matter and see the welfare of consumer which your good office also announce now and then, . If this bill is not verified by your good staff then please withdraw the telephone connection so I can get sound sleep My phone No 2541330
I AM hari lal yadav and my tel no is [protected]...my telephone set gives problem from december 08...and i complain in BSNL Office many times but they didn't come to my home for repair or change the telephone set...how bill is always come at the right time..i don't know what they are doing...now bsnl is a largest telecommunication company in INDIA...so why users get so many problems please...tell me when i use my telephone...or anybody come from bsnl office
harilal78@gmail.com
mob [protected]
Sir, I had taken a landline and broadband connection in the month of March 2008. My phone no. is [protected]. At the time of application I had given photocopy of registry papers of my house. Now my house no. has been alloted. It is 69 A, Thorn hill road. Dayanand marg, (besides Sansakar girls hostel), ALLHABAD 211001. I don't get my teliphone bills . I humbly request you to send my bills regularly, so I may be abale to submit it regularly.
My b'phone@ broadband services have been blocked. Please send my regular bills at above address and restore my services. Hopping an earlier response.
Thanking you, Uma sharma 29.11.2008
Sir,
My name is Uma Kant Dubey and my land line no. is [protected]. i have a broad band connection. the main problem is my broadband connection is not properly working when ever is tries to connect my broadband it shows an error "Phone Line is Busy ".
My land line no [protected] is dead since 04/08/2008.we have complaint several time, but till date my phone is still dead.we are facing lot of problem& mental tnsion .Several complaints were lodged in 198.please do the needfull so that my phone get repaired.
ALOK KUMAR SRIVASTAVA
LIG 220-GOVINDPUR COLONY
ALLAHABAD
bsnl prepaid cell service & very weak netrwoking
Two month before I purchased the BSNL Anant Prepaid Sim card to avail the facility - 40 paisa per call Charges for two BSNL land line No.
I was asked to send SMS to 53733 and forwared Two Numbers for the facility. the reply from 53733 that the request is in process.
But till today I did not get the facility to avail.Please any body can tell me that how to get the facility. or to conect the customer care, because it the most difficult task to have a contect with BSNL customwer care.
sir
my number is [protected], without subscribing am been charged by cricket information. previously i gave a complaint. each time i recharged am loosing my money on unnecessary subscription. and please ban all adds or subscriptions coming to my cell.
Sir,
Mera no. [protected] or mere mobile se 30+30+5+20+5=90, mera balance 90 rupees cut gaya hai customer care kehte hai ki mil jayega or balance nahi milraha hai meri aapse request hai ki mera balance return kara de.
Thanks regards
R/Sir/Madam,
I recharge my prepaid mobile Rs 1100/- at 12.36 dated on 28/8/2012 payment by ONLINE, debit on my account Transition No is MSBP2798335150IGC5056175 but no CREDIT(Recharge) my mobile. I told to your CUSTOMER CARE No.-[protected] and received call Miss Sukla at 2.27p.m to 2.48 p.m, I asked to my Debit amount why no recharge my mobile? (Recharge Mobile No.-[protected] at West Bengal, Dist.-Burdwan) and I receive my Complain No.She is very unskilled staff not and any answer only 10 minute hold my phone.
Please look into the matter and recharge my mobile as on urgent basic.
Regards
(Debabrata Ray)
Cont. No.-91-[protected]
Mail ID :-db_ray@ymail.com
Sir, My BSNL Mobile no. is [protected]. this is the number of UP west (ghaziabad). When i was travelling through auto i lost my mobile somewhere on the way. so it is requested kindly block my this number. I have already filed an FIR at rajnagar police station.
thanking u.
Maya Bisht.
[protected]
Mere mob. Se 27-01-12 ko 40rs ka balance kat gaya mene complain ki usaka koi solution nahi hua fir 03-feb-12 ko fir mere mob. Se 40rs kat gaye
customer care se bat karane ke liye kam se kam 30 minute lagate h fir customer care wale puri bat karane se pahale phone kat dete h
mujhe mera balance milega ya mujhe mere friend ki tarah pareshan hokar koi aur company join karani padegi
My cell no [protected]. when i recharged my B.S.N.L SIM every month an amount of rs. 30/- is debited to my account towards B.S.N.L TUNE. I have not subscribed this special pack. i did complain to B.S.N.L CUSTOMER CARE, he assured me that my B.S.N.L TUNE PACK will be removed within two days, but i recharged my phone yesterday ( 25/09/11) but, an amount again had debited to A/c.
kindly stop this tuning pack imidiately on my no [protected] and refund my money into, otherwise i will complain to consumer forum.
my cell no. is [protected]. every month an amount of Rs.20/- is debited to my account towards"christian devoitonal subscription pack." I have not subscribed to this. No body is listening to the complaint on 1503. Will the company stop deducting and refund the money?
I have not activate sms pack with 200 sms on dt.11 JULY 2011 but i have received a message from bsnl on my mobile no [protected] that sms pack with 200sms credited in my mobile and twenty two rupees has been deducted from my main balance on dt 11/7/2011 against sms scheme wrongly.
Kindly stop the sms pack scheme imidiately on my no [protected] and refund the amount deducted from my balance against sms pack scheme and inform to me regarding the same, otherwise i will complain in consumer form.
regard
mohan sharma
I am using BSNL Students plan.But for the past one week when i message for a particular mobile number its showing me delivery report but still the customer could not receive it!I have also filed a complaint.Complaint No:TN2506111918.I received a message from customer care that your complaint has been processed but still the problem exists.So kinldy help me and solve this problem soon!
when i purchase bsnl sim on 3 april 2011 the 3g coverage is good in my area that is sec-47, behind malibue town, gurgaon and now there is no any 3g network coverage .so plz i request to you plz resolve my problem as soon as possible .and tell me aslo that what is the custumer care number of bsnl mobile prepaid and if i calling to customer care from gurgaon then i have to pay chargr or not...
send responce to my mail id
monusharma1989@gmail.com
thanku
caller tune purchased but not activated, repeated complaints at helpline does not help
i successfully purchased caller tune code 600110 on 21.02.2008 but not activated till date although charged. i am complaining daily to helpline [protected] without any result so far. according to their advice, i tried to purchase the same tune through sms at 56700 on 05.03.2008 and got a reply that it can not be reallotted since it has already boeen subscribed on 21.02.2008! according to the advice of helpline, i purchased another caller tune code 600113 on 05.03.2008. an sms congratulated me for purchase of the tune but surprisingly again it has not been activated!I want my caller tune activated or the whole amount of money charged against purchase of the tunes may please be refunded.
plz send ULSUBSCRIBE to 56700 for deactivating of caller tune ...
thanxs
this will shorly sucess...
my caller tune is not activated on my mobile [protected]
i successfully purchased caller tuneon 15.07.2008 but not activated the correct tone i have asked for kabhi kabhi aditi zindigi tune but they activate something else which i have asked that they have not activate till date although charged. i am complaining daily to helpline [protected] but that number i dail it say it was not in use how is that according to their advice, i tried to purchase the same tune through that number sms at 56700 on 15.07.2008 and got a reply that it an sms congratulated me for purchase of the tune but surprisingly again it has not been correct tune activated!I want my caller tune activated or the whole amount of money charged against purchase of the tunes may please be refunded. my number is [protected]
please deactivate my caller tune from the number [protected]
Please deactivate the callertunes for BSNL network
Problem arise regarding deactivation of caller tune. Please deactivate the caller tune.
NEGLIGENCY OF THE LADY STAFF OF BALARAMAPURAM DIVISION,BALARAMAPURAM
FROM,
SREEDHARAN NAIR K. PUNNAMOODU
799 29/02/2008
JAYAHARI LAB
KALLIYOOR ROAD
PUNNAMOODU JN,KALLIYOOR.P.O.
TRIVANDRUM.
TO
THE COCERNED AUTHORITY
BSNL INDIA
SUB: DUE TO THE NEGLIGENCY & THE IRRESPONSIBILITY OF THE HEAD LADY STAFF(NAME UNKNOWN)OF BALARAMAPURAM DIVISION OFFICE.(DISCONECTION OF LAND LINE CONECTION)
REF: CONSUMER:NO: 1837586 (Tel:No:[protected])
DearSir,
I am shifting the land line conection from poojappura to punnamoodu.In poojappura the rent is 360/- month,but in punnamoodu the rent is 220/-month.But the next moth of the shifting period the bill shows the rent is 360/-month,but ponnamoodu is in panchayathu.I go several times in Balaramapuram to diduct the amout from 360/- to 220/-.I am sending one written letter to the above office. Two times the foolish lady said that the complaint is given to Pattom office.I go there then the concerned person of the Pattom office said that the complaint is given to the Balaramapuram office itself.
Iagain come to Balaramapuram office then she said that with in one weak the problem solved.But my recent bill again showes 360/- rent.I again paid the bill amt on 26/02/2008.(Bill no:[protected]) amt of the bill is 449/-. On 29/02/2008, I again go to Balaramapuram section,she scroled me & shouted me ,she did not know nothing about the problem & you do any thing what ever you can.
This time I bring one cancellation form from there . I mail to you because of the lender of the last resort . So kindly do the needful at the earlist. Pls mail that what action of your esteemed firm has taken in this mail.My Mobile no is
[protected].If you want any thing in this subject you pls contact me at any time.The most pointed thing is that you never loose any costomer like me in the future due to the negligence of the ### word spoken lady.
your"s faithfully
SREEDHARAN NAIR.K.
the complaint is like true because even we faced a same thing here in bangalore kamaraja road office, a few months back my land line was disconnected due to the payment
then after 3 months i cleared the 3 months bill then the head lady staff told us that
our telephone will be activited with in 48 hours then after 4 days also it was dead
then again we went to kamaraja road bangalore office then the lady said i ill send some body to solve your problem then till 5 days no 1 has came here then again we went
to kamaraja road bangalore office one of staff was talking like hell with us
(go we will do we know our work ) then again we requested to head staff lady
with in 3 or 4 working days we will solve your problem then after 8 days also
nobody has come here then again we went there & hanged there till some body should come with us on that time no body was there then again the head lady requested us
today i ill follow your complaint then we went off after 2 days the repair man came here
he done the problem solved after that stupid is asking tips money we screwed him
sended back . 1 month later again im facing a same problem my land line is notworking
i think again i have to rub my slipers with them please try to improve the customers
service like private companies like airtel or other with in 12 hours the ill be on customers service if not they will credit the amount of Rs .100.00 for any further infor mation like any complaints regarding bsnl telephone service mail me at (tabrezahmed51@gmail.com)the most pointed thing is that you never loose any costomer like me in the future due to the negligence of the ### word spoken lady.
BSNL is going to doom. CID Escapeeee...
ussage information not available.
unable to open usage data even after correctly entering profile id and password.even from helpdesk at kakinada the concerned je says that the page is not opening. please look in the matter. phone number [protected]( kakinada rural)
whenever a phone call comes in my landline, my broadband does not work i mean the data lite swithces off..
sir,
as my landline bearing no:2350922 as it has long back (5 - 6years)v had this connection and the phone piece has been very old so can i know the process to change our phone piece .
thanku
Sir,
Till date the BILL for the month of MAR 08 not received.
Sir,
Till date we have not received Telephone Bill for the Month of March 08
I am not able to view my portal broad band usage plz send me the site for it on my id.
Unwanted Caller Tune
On 11 Feb 08I suddenly found that there was an obnoxious caller tune on my phone. On checking with the customer service, I was told that it was free and so I should be happy about it. After finally losing my temper, I was asked to send an sms and that it would be removed in 24 hours. I send the sms, and got a reply saying " Your request has been received. The BSNL tunes will be deactivated on your phone within 24 hours. This was received at 03:32:12 on 12 Feb 08. But the tune continued to be there. I rang up the customer service again and they insisted that it was free so I should not complain. after repeated calls, they gave me a complaint number [protected]. I subsequently got an sms saying that my complaint has been cleared at 09:49:35 on 16/02/2008. The caller tune continued to be there and I continued to call. Again on 20 Feb, at 17:39:31, i get another sms saying that my subsequent complaint no. [protected] has been cleared at 12:13:47 on 20/02/2008. The unfortunate part is that I am still saddled with the obnoxious tune on my phone.
Nonworking since last one week
My bsnl broad band is not working for the past one week. I want this to be repaired and connection restored. I am attached with annanagar exchange chennai 40 and my land line no. Is [protected]. Matter urgent important
Read full review of Bharat Sanchar Nigam [BSNL] and 19 commentsScam and cheating!
I am not able to know data usage of BSNL broadband because when i log on to www.data.bsnl.in it shows a blank page.
i am not satisfied by bsnl service
okkkkkk
yes sir i will also try but i am not unable to see usage it is very poor service because it is govt
Dear sir
This is ref.Bsnl land line No. 2588210 The Enternet is not working H. No. 504 Tower T-5 Valley View Estate, Gurgaon .
Thanks & Regards
Brajraj Singh
sir after logged on website http:/data.bsnl.in I entered the correct user name and password but still it displays that it is incorrect user name or password. so plz sir take some immediate action on my complaint i'm unable to see my bsnl usage
http://10.240.16.195/webLogin.jsp
use above webpage to know the usage details and what type of serrvice plan you have presently.
bye
Check for OS for Jawa. Download it as its very essential
first i had bsnl plan home 500.but after some days i have changed the plan to home ul 900+ i dont know it is activated or not..please tell me how can i know that
even for me it throws a blank
page...
if some one konw how to check
usage details somewhere else [other than data.bsnl...]tell me please
I am not able to see my data usage in bsnl broadband because when I login in 'Broadband user' then it shows 'The page can not be displayed"..
Dead Telephone
Dear sir,
We would like to bring it to your kind notice that since July 22, 2017 our telephone bearing no: [protected], installed at our residence (Address given below) is lying dead. We have already many times registered complaint and burble/Telecom discussed with Incharge Khandouli Telecom office, SDO-Khandouli for the same, however it is still not working.
We would also like to bring to your kind notice that for long time we are facing following problems
1. Distance Between pole and telephone set: This is more than approximately 200 meter, drop wire cross three high tension electric lines. This is dangerous at any instance. So please approve 5 pairs cable for the same distance.
2. Incoming Line Showing Busy Tone: Whenever caller makes a call at our no., he gets a busy tone, even when the phone is free and is not in use.
3. Disturbance in Outgoing line: Outgoing line, whenever used, is having disturbance and the voice of the person on the other side of the line is not clear.
You are requested to look into the matter and arrange for rectification of the same and cancel the rent charges during period July to as rectify the problem.
Please confirm by your valuable comments, on my e-mail id (given below)
Hope to receive an early and favorable decision.
Truly Yours’
Hari Kant Sharma S/o Mr. G.Prasad
Village – Bagal Ghunsa (Ajeet Garh)
Post – Tarrakpur
District – Agra, Pin – 282006
Tel. No. – [protected], Exchange : Khandouli
E-mail – [protected]@rediffmail.com
The land line with number [protected] is dead most of the time. Whenever I try to call this number there is no response or hear some other phone conversations or some times simply ringing. This phone belongs to my father K.S. Anantharamaiah at Sannapulicote/Ayengeri village in Kodagu District (Karnataka state). The above said service provider collects the bill regularly without proper service. My father says complaining has no use and the officials do not bother about setting it right. It is happening for the last 3-4 years. Further, he gets bills for calls which he did not make. He is aged (above 90) and finds it very difficult to manage without this service. Ironically, the phones in nearby homes work properly. I do not know whether it is because the operator is doing this intentionally for some favors.
MY PHONE NO. BSNL LAND LINE 040 [protected] HYDERABAD (ATTACHED TO OU EXCHANGE)
MY LAND LINE BSNL LAND LINE IS IN DEAD CONDITION SINCE 04.09.09
INSPITE OF COMPLAINTS
COMPLAINT NO. [protected] D/05.09.09
(WITH OUT ANY REPAIR IT IS WIPRED IN THEIR RECORDS)
COMPLAINT NO. [protected] D/ 09.09.09
STILL UN ATTENED
I REQUEST THE RELATIVE OFFICIALS TO TAKE QUICK ACTION.
C. VENKATA RAMA KRISHNA
CELL [protected]
A/201 MARKAZ MARYADA APARTMENTS
ADIKMET HYDERABAD 500044
ANDHRA PRADESH
Dear sir,
We would like to bring it to your kind notice that since July 2017 our telephone bearing no: [protected], installed at our office is lying dead. We have already many times registered complaint and burble/Telecom discussed with Incharge maninagar & jamalpur Telecom office, however it is still not working.
You are requested to look into the matter and arrange for rectification of the same and cancel the rent charges during period July to as rectify the problem.
please give the result as soon as possible in given email address (nepalbhai.mandal@gmail.com) or at this phone no ([protected])
Yours Faithfully
Nepalbhai.k.Mondal
Broadband
I had got my broadband connection on 07/12/2007 but since then only i m unable to see my account usage on bsnl site as http://www.Data.Bsnl.In/wps/portal which is creating a big problem for me as i m unable to see how much has been used & how much is remaining.
Read full review of Bharat Sanchar Nigam [BSNL] and 339 commentsBharat Sanchar Nigam [BSNL] Reviews 0
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Bharat Sanchar Nigam [BSNL] Contacts
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Bharat Sanchar Nigam [BSNL] phone numbers+1 (800) 345-1503+1 (800) 345-1503Click up if you have successfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 345-1503 phone number 0 0 users reported that they have successfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 345-1503 phone number Click down if you have unsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 345-1503 phone number 0 0 users reported that they have UNsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 345-1503 phone numberMobile+1 (800) 345-1500+1 (800) 345-1500Click up if you have successfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 345-1500 phone number 0 0 users reported that they have successfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 345-1500 phone number Click down if you have unsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 345-1500 phone number 0 0 users reported that they have UNsuccessfully 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users reported that they have UNsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 180-1502 phone numberWLL+1 (800) 425-1957+1 (800) 425-1957Click up if you have successfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 425-1957 phone number 0 0 users reported that they have successfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 425-1957 phone number Click down if you have unsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 425-1957 phone number 0 0 users reported that they have UNsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 425-1957 phone numberMPLS VPN+91 802 213 3200+91 802 213 3200Click up if you have successfully reached Bharat Sanchar Nigam [BSNL] by calling +91 802 213 3200 phone number 1 1 users reported that they have successfully reached Bharat Sanchar Nigam [BSNL] by calling +91 802 213 3200 phone number Click down if you have unsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +91 802 213 3200 phone number 0 0 users reported that they have UNsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +91 802 213 3200 phone number+91 112 332 7117+91 112 332 7117Click up if you have successfully reached Bharat Sanchar Nigam [BSNL] by calling +91 112 332 7117 phone number 1 1 users reported that they have successfully reached Bharat Sanchar Nigam [BSNL] by calling +91 112 332 7117 phone number Click down if you have unsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +91 112 332 7117 phone number 0 0 users reported that they have UNsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +91 112 332 7117 phone number+91 944 002 4365+91 944 002 4365Click up if you have successfully reached Bharat Sanchar Nigam [BSNL] by calling +91 944 002 4365 phone number 1 1 users reported that they have successfully reached Bharat Sanchar Nigam [BSNL] by calling +91 944 002 4365 phone number Click down if you have unsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +91 944 002 4365 phone number 0 0 users reported that they have UNsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +91 944 002 4365 phone number100%Confidence scoreHead Office+1 (800) 345-1500+1 (800) 345-1500Click up if you have successfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 345-1500 phone number 0 0 users reported that they have successfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 345-1500 phone number Click down if you have unsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 345-1500 phone number 0 0 users reported that they have UNsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling +1 (800) 345-1500 phone numberLandline/Broadband15031503Click up if you have successfully reached Bharat Sanchar Nigam [BSNL] by calling 1503 phone number 0 0 users reported that they have successfully reached Bharat Sanchar Nigam [BSNL] by calling 1503 phone number Click down if you have unsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling 1503 phone number 0 0 users reported that they have UNsuccessfully reached Bharat Sanchar Nigam [BSNL] by calling 1503 phone numberMobile
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Bharat Sanchar Nigam [BSNL] emailscmdbsnl@bsnl.co.in100%Confidence score: 100%Support
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Bharat Sanchar Nigam [BSNL] addressHarish Chandra Mathur Lane, Janpath, New Delhi, 110001, India
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hi sir
i live from amritsar i all ready used 3 years landline before 7 month ago i apply to brodband connection combo plan 750 for used 2 month and i requered four month ago then ur main power 4 month extra billing at month so plz check my application march 2011 and sattle my bill so for again
thanx
nresh rani
[protected]
amritsar pin code 143001
plz replay me
Respected sir/mam,
i m Anand Rai my phone no. is 2732365. i m living in h, no.2365 in vikas nagar, chd.my broadband plan is 1350 ULD but i dont get the proper downloading speed and which was shown 4mbps in the booking form.so it is my kindly request to you to slove my problem and check it out.
Anand rai
[protected]
Respected Sir
My name is Manohar Singh phone no([protected]) resident of Rail Coach factory Kapurthala, my broadband is not working from last week, But others brodband in the area is working properly so I request you to send some one and let it check what is the problem.
Manohar Singh
[protected]
c dis too ...
today its jan 3-2010...
but in my net usage, its showing that still 9days r remaining 4 me in dis month...
the date shown in my Net Usage profile is Jan 22-2010
sir,
i am B.M.Kapila resident of #226, sector - 46 A, Chandigarh,
i have to complain that my bsnl broadband connection is not working from November-16-2009.
first the connection was reinstalled delayed around, as all the formalities were fulfilled.
Workers in sec 34 office giving me excuses every day.
please do needful.
i am very irritated.
if now, you will not entertain me, i will take legal action against bsnl.
I have to complain that I have not chck my uses details my phone no is [protected]. please help me.
Dear Mohan,
check up, it seems advance billing is done there.
sir,
i am ashwani resident of #9, phase-8, police complex mohali.
i have to complain that my bsnl broadband connection is not working from past 1 month.
first the connection was installed delayed around 5-6 months, as all the formalities were fulfilled.
please do needful.
i am very irritated.
if now, you will not entertain me, i will take legal action against bsnl.
ASHWANI KUMAR
[protected]