Bharat Sanchar Nigam [BSNL]
Reviews and Complaints

I purchased a sim card from bsnl in august. after three months the sim got discarded on its own for which the bsnl office again charged me the price of the sim to replace it with a new one on 21 october. but after 16 days of providing service the sim again got a problem . i was unable to send any message from this sim. again they got it replaced it for free this time on 6 nov. but still the problem is same that i am unable to send messages and they say we have no solution to it. and the mobile section of the office says that we dont know what is the problem.

i am using bsnl prepaid connection having no.+91 [protected]. i want to deactivate the mobile radio pack from my mobile for which i am charged rs.19 per month. i have made several calls to customer care but no attempt had been taken by them.

I have applied for a shifting of Landline Telephone Three months ago but Still the application is pending. On approaching and complaining the higher authorities, I am not getting any response from any officials of BSNL. Shall I move to Consumer Forum for this. Can I claim for compensation. But I am still getting Telephone Bills.

Hi
My name is Sudhir Birla and my complaint that is i am disconnect our Broadband & Modam phone no. [protected] and apply the security refund dt. 19-09-2009 but still no reply from BSNL Office . My receipt no. is 1138 dt 19-09-2009.More than 10 months visit BSNL office but nobody attended. Kindly request that pls refund my security.

Thanking you,

Warm Regards,
[protected]

I subscribed to GPRS 199 plan of Cellone under postpaid scheme on 18/11/2006. Till 28/12/2006, it seemed to work fine. But from 29/12/2006, the service has been stopped without any notice. Also no one is telling what is the problem or when is it likely to be resumed. The Call Centre personnel to whom I talked are not knowing the real situation and usually blame it on phone settings. However, they have tried all methods by now but still insisting that GPRS is working fine. The phone settings on Cellone portal, incidentally, also cannot be downloaded. I deleted the earlier setting at the advice of call centre personnel (ie BSNL helpline [protected]) but couldnt receive any settings.

There is no rebate/compensation/discount for denial of service as monthly rent is deducted in advance

Dear Sir,
I am using this BSNL Land line no [protected].For last 4 months my landline phone was not working properly, it gives lot of noise we are unable to talk. I complained many time to the local exchange (At least weekly 2 or 3 times ) . But the problem is not corrected.Please do the needful.

Thanks & Regards
Shanmugam

To,
"The assam bsnl net & sever worker"
hellow
myself Smt. Lakhi prava hazarika. i have broght 1 bsnl product that cal "Bsnl EV-DO data card".
i used this product last year... that time itz working but not butter... i always fully paid worth Rs. 850.00
The sever not working basicly 9.00am to 11.00pm. why, i always paid my bill. 850.00 rs. is not low cost. i have so many official
work by interne, but i cnt completed. my works always pending. i dont do any work properly. i have 2much lost because the server
nt work properly...

So, i request the all assam bsnl net & sever worker to kindly solve this problem by hrook or by crook as soon as.

THANK YOU !

DEMAND NOTE: WLMGH ---1601
Mrs. Lakhi prava hazari
QTR no: 615/E
New Guwahati Railway Colony. Bamunimaidan
Guwahati (Kamrup)-- 781021

i have puechased 3g data card and put the 2g as its was telled which speed upto 240 kbps but i do'nt get the full speed of internet connection and some times it may also do'nt work and also its server is busy manytimes.

Sir,
This is the complaint against BSNL Allahabad for my land line number [protected] which was taken only for the purpose of Internet alongwith the monthly plan of fixed Rs. 750/- for net connection I am availing. But sir for the last one month my phone became dead and from the same date after submitting my complaint I informed uncounted times to all senior officers of the department including General Manager Mr. Srivastava but all responsible persons didnot give a little attention towards my problem. All the officers are giving assurances without results. At last I want to give my grivences to you for solution.

Since this connection was taken only for using internet my work was badly affected but the concerned officers are sitting withou work.

No getting connected to internet, once the modem is switched on has become a regular ordeal for me..I need to wait till i see the internet light starts blinking..YOu will not know when the internet connection link light will blink..This happens the same when wireless rrouter is used..
Speaking to the customer care of BSNL is very difficult..As nobody answers the line...u can only listen to the music..and u need to hold the line and wait for hours.
Every time i want to connect to internet, i may not know when the connection will be established..
customer support, especially call center support 1500, 1504 is very poor..

BSNL landline is not working. Lodged a complaint in the exchange two weeks before. But, action has not taken so far...Because of this Internet is also not working.

on line bill payment

At present I am in Bangalore my mobile no. [protected] and [protected].
I have paid bill through BSNL site, through ICICI bank account on 16/05/2010 Bill date was

08/04/2010. I have got receipt generated by inter net. Its last date was 20/05/2010. on

21/05/2010 BSNL site added fine, my bill was Rs. 1056 which was paid on 16/05/2010. now it

is showing Rs 1056+40(fine)=1096. It means my bill was not deposited.Please look into the

mater. Receipt was given below

Biller Details
BILL JUNCTION PAYMENT LIMITED
TRADE WORLD BLDG, CWING, 3RD FLR
KAMALA CITY, SENAPATI BAPAT MARG
LOWER PAREL - 400013

Consumer Details
L675_BSNL Jharkhand Telecom Circle Ranchi
Payment Details
Payment Id [protected]

Amount (Rs) INR 1, 056.00
Date of Payment 16/05/2010
Debit Account [protected]
Payment Status Success
Payment Remarks teliphone bill 02-03

BHARAT SANCHAR NIGAM LTD.RANCHI

TPSL Transaction ID : RCH-1713090

Bill No :[protected]

Date :16 May 2010

Name : BSNL RANCHI

Consumer No: 1713090

Telephone No: 2443486

Payment Date : 16 May 2010

Amount Received : 1056

Bank Name : ICICI

m k sinha mail id [protected]@gmail.com

inconsistent service
Dear Sir
I am writing this to you in exasperation at the inconsistent DSL service provided to my business by your company.
I am an Internet café providing service to the residents and visitors to Vashist in the Himachal Pradesh region. All my communication needs (and they are many), are met by your company however the DSL service is greatly concerning me. Unfortunately the DSL service provided to my café is so inconsistent that my business is beginning to suffer. I have tried on numerous occasions to get this resolved with your technical department but to no avail as the DSL still keeps dropping constantly. I can honestly say that our connection drops over 50 times per day.
There seems to be a fundamental problem of your service from Manali which I would like to ask you to enquire about and resolve. We have been told on numerous occasions that they are “fixing the line” but the line never seems to be never fixed.
My question is this. If the line is needing constantly fixed it seems to me that this line needs to be replaced or alternative methods of providing service need to be ascertained as the quality of this service to me is so poor that we may have to consider alternative companies to provide DSL as we wish to expand our service to our customers but cannot rely on your service.
I’ve always had a good business relationship with your company and would love to continue this relationship with you if you could resolve this problem.
Thank you for your time in this matter and I look forward to hearing from you in regard to this situation.
yours

SANJEEV SHARMAN
VPO VASHISHT
TEH MANALI
KULLU
HP
[protected]
[protected]

Hi,

We have a telephone connection with BSNL with number 040/[protected] which was working ok till last week all of a sudden the telephone gone dead we registered the complaint 3 times and till now no action has taken place. I think BSNL is now no more concerned about their customers greivances.

My two lifetime validity sim service expire without inform or not given me any massage, and bsnl agra sanjay place and taarghar office employee not help me and not give my mobile sim plan change details.
1. First sim no. [protected] five years old cost rs.1050/-
2. Second sim no. [protected] four years old cost rs. 450/-
My lifetime validity sim service stop I am try custmer care no. But no active custmer care number.
Bsnl cheat me and bsnl agra staff not help me.

Dear sir,
I have the bsnl land line connection phone no. [protected]. i made a complaint against non clear of voice dt 20/5/2010 online. it has been listened as on 29/05/2010 after many mails. and when the service man came to my house they could not repaire due to lines foult rather they got me talked to their JTO, and he replied in angry language that this company can not provide better quality.
in spiteof their line man too did not satisfied with voice. but what can a normal consumer can do if the curuption and govermentism is all where...
if this complaint board can help in this matter then my name is KAMAL KUMAR RUIYA, 33, KAMLA NAGAR, GOVINDPURA, KALWAR ROAD, JAIPUR. finally i will have to cut my connection if anything is not done against it...

I have submitted application(Refrence No KLP-30561 & KLP30562) to BSNL Kolhapur office on 4th May to shift my phone no 2660447 to my new residence and it was assured by the officeials that it will be shifted in 2/3days but till now after 25days it could not be done. I was also visited again so many times to the office and again after assurance nothing can be done.

B.S.N.L.'S BAJAJ NAGAR JAIPUR EXCHANGE REFUSED ME FOR20%DISCOUNT ON750/- UNLIMITED PLAN ON BROAD BAND INTERNET BILL THOUGH I PRODUCED CERTIFICATE OF BEING AN EMPLOYEE OF S.B.I. AND PHOTOCOPY OF PREVIOUS BILL AND ADDRESS PROOF.
I AM AN OLD CUSTOMER OF B.S.N.L. AND ME AND ALL MY FAMILY MEMBERS ARE USING LAND LINE AND MOBILE PHONE OF B.S.N.L. .
TODAY THIS INCIDENT HAPPENED AND I LODGED A COMPLAINT ON 1500 TELEPHONE NUMBER.THE COMPLAINT NUMBER IS 7114176 DATED 25/05/2010.I TALKED MR.AKSHAY ON THIS NUMBER AND HE FAILED TO GIVE ME ANY EMAIL ADDRESS ON WHICH I CAN SUBMIT MY COMPLAINT.MY TELEPHONE NUMBER IS [protected]

Dear Sir/Madam

It is requested that mob no [protected] service porviding by you from UP (East ) Relience GSM owner unknown is disturbing me by missed call and sms since 24 Mar 2010 morning.

You are requested to instruct to owner of this number which serive providing by your company. Otherwise i will complaint to police/TRAI. I hope u will give me positive answer.

Smt Shanti Chand
E mail - [protected]@gmail.com
[protected]