Bharat Sanchar Nigam [BSNL]
Reviews and Complaints

I have top up data recharge voutcher on 9th Feb 2011. I am receive GPRS data for 512 MB. after the data comes to finish ( only 75mb remeining) that time i topped up with another 275/- rs voutcher on 20th Feb 2011 that time i receive two data one is 75 mb and another 512 mB on runing USSD. But certainly on 23rd Feb 2011 the 512 mb data lost and only remaining from 75 mb shows 35 mb data.
I try to call customer services contineously upto 2 Hrs daily but still no answer for this.
Also two time pick up my call by customer service executive but due to lack of knowledge of GPRS related complaints only transfer the call to GPRS section and finish the call after 5 minutes after transfer.
Also in week several times try to call and disconnect the call as they talk to disconnect and their executive will call them shortly. but till data no one call/ take care of this.
In the bharat sanchar nigam website there is no place to register like this complaint.
Waiting for ur co operation to resolve this issue as soon as possible.

Thank you

Bsnl having a problem in non-connectivity from overseas line? Why often you are not getting connected for hours together and can happened for hours together for 2 times in 12 hours? And will be going on like this? Often we like nri want to call to india bsnl mobile its not get connected. And today its going all over patience. Lost 1.50 (3 /50 cents coin only for bsnl) as it was so urgent to call at that time. Happened the same incidents last night for hours together. The most shameful in any telecommunication network in the world. It should be documentarised and should be published by every media of this world to spread about their sucks. One can be extremely irritated and even can be killed himself in extreme frustration due to their monopoly sucking behaviour. If still there "trai" or "telecom ombudsman" in india... They are earnestly and wholeheartedly requested from all over the NRI of the world to eradicate this network and privatised it immediately. Otherwise please pick a bunch of good technical engineer to take care of the whole network issues. Otherwise it will be the most shameful network of the world with all the best of the worst stuff in it... And the world media is eager to publish innumerable significant complaint of this network to the whole world... Obviously it's ranking first in "best of the worst" network service in the world...

BSNL WRONG BILLING COMPLAINT
CUSTOMER ID: [protected], ACCOUNT NUMBER: [protected], CUSTOMER TYPE: INDIVIDUAL
PHONE NUMBER: [protected], BSNL REWARI
Please note the following irregularities in my (telephone & B/B) bills from 1st July 2010 due to BSNL system change and could not be corrected by Rewari BSNL office, holding Chandigargh BSNL billing responsible for this.For this job I have visited number of times to BSNL Rewari, account officers, Sh. B.L Darji & Sh.P. D Tandon.But nothing is done to solve the problem and every time holding Chandhigarh billing office responsible.I kindly request you to correct all the bills for the under mentioned irregularities, so that I can pay my bills for the corrected outstanding amount immediately in the mutual interest of BSNL & customer.
1)My B/B plan mentioned in all bills from 1st July 2010 is, BBG-FN-HOME 500- COMBO is wrong .It should be BBG FN-HOME 600 Combo, upto 31st December 2010. From 1st January 2011, I changed my B/B plan from BBG FN-HOME 600 Combo to BB-HOME COMBO ULD 900.
2)For this correction, you check my previous bills for the month of June, May, April, March, February, and January of 2010.
3)B/B usages free for the night [protected]) is also charged in all bills.Night free usages should be deducted from all the bills, from 1st July 2010, onwards.
4)Therefore, I kindly request you, please correct my all bills from 1st July 2010, for the above mentioned irregularities either due to system change of man made mistakes.
5)I shall be gratefull for your kind cooperation.

Naresh Kumar,

sometime we hear telephone conversation of other line connected to us. we request for call details On line as mostly we pay bill on line, so that we can see what Nos. are being called from our phone set.
we want to change our plan on limited basis of 1, 000 Rs for 2 months or just receiving call only by paying telephone rental charges.
pls do you best for us.

send the details on this id: [protected]@hotmail.com

I HAVE APPLIED FOR A EVDO DATA CARD FOR BROADBAND SERVICE ON 28/NOVEMBER/2010 AND IT IS NOT ACTIVATED TILL DATE 23/DECEMBER/2010 BECAUSE OF THE LACK OF KNOWLEDGE OF THE STAFF AND ALSO THEY ARE UNWILLING TO WORK AS THEY TAKE TOO MUCH TIME IN RESPONDING TO THE CUSTOMERS AND PASS TIME IN OTHER ACTIVITIES LIKE SMILING & LAUGHING ABOUT THE CUSTOMER REPORTS AND ALWAYS GIVE LAME EXCUSES LIKE ---- 1) THE SERVER IS NOT WORKING
2)WE HAVE DONE E MAIL TO OUR SUPERIORS
3)THERE ARE NO SIGNAL OF THE DATA CARD
4) WE ARE TRYING TO FIX IT
5) WE ARE NEW IN THIS DEPARTMENT WE DONOT KNOW HOW TO OPERATE
THEY HAVE DELAYED ME AS I AM STUDENT OF MBA AND IS LACKING IN MY STUDIES BECAUSE OF THAT AND THEY ALWAYS ME SENDING FROM ONE DEPARTMENT TO ANOTHER AND I AM VERY TRIED AND FROM THE SERVICE THEY ARE GIVING ME DIS-SATISFACTION AND I THOUGHT THAT I NEVER TAKE ANY SERVICE FROM BSNL IN FUTURE. BSNL IS THE MOST UNMANAGED AND MOST DIS SATISFACTING STAFF IN WHICH NO ONE EVER LISTEN TO YOU.

I am having residential telephone number [protected] which is not working for last 20 days. I have registered complaint on 198 local automatic complaint number, but till date i.e. 20.12.2010, no one has taken note of the complaint so far. As I am having broadband also in the same phone, the internet is also not working. Please arrange to repair my telephone immediately. IT IS VERY URGENT PLEASE.

I would like to bring to your kind notice that, our bsnl andline connection number is lying dead last one month([protected], 264366, 26411.But 90% of the time the phone is out of order every week . We have already registerd the complaint at thiruppuvanam bsnl exchange &manamurai jto incharge also, He said that it will be resumed by today positively, But no result.still our phone is out of order.How to proceed the matter? and how to get better service?.So kindly I request you to look in to the matter as soon as possible.

Hi,

Recently I got a new BSNL 3G Datacard for Wileless Internet connection from BSNL Offic, HAL3rd stage, Indiranagar, BANGALORE. My 3G datacard worked for a month but during the time of Diwali all of sudden it my data card stopped recognizing the SIM.
I tried to call the customer care for 2 days without any help but just to listen to the automated voice messaging system.
Luckily when I got a chance to speak to one of the custome care member they couldn't offer me any kind of help or assistance. They couldn't even understand the technical problem that i was trying to report..finally the gave up saying they can't fix the problem I have to report the problem to BSNL office.
When I reached BSNL office the following at 10:15AM to my surprise there was no in the office to be contacted till 10:45AM.
At 10:45AM one of the madam arrived and took 5 mins to settled down.
She started with first customer who was in queue before me and after collecting the form from the gentelman she went to bring the Data card to store room but never returned back for more than 20mins. By that time i had lost my patience and immediately left BSNL office to rush back to my office.
After 2 days (Nov11 Thursday2010) I visitted the BSNL office again just. I happened to meet the same lady from whom i bought the new PrePaid SIM and DataCard by paying 10000RS/- for 10months.
This lady was in no mood to listen to my problem, she blindly ignored my complaint and asked to me to come back on Monday for SIM replacement as she only handles NEW sims but doesn't handle any technical problems or SIM replacements.
But this same lady had given me wrong SIM for the first time and she called me replaced the SIM. But when I went with a problem she never bothered even to help me.
The person who is supposed to help in replacing the SIM looks to be on vacation for almost more than 10 days.
When I asked her to help me as I am unable to connect to VPN to work from Home for the last 10 days, she was not at all bothered to understand my problem and offer any kind of help. When I got into arguments with her she finally asked to contact DE/PE.
I am very much upset and helpless with the BSNL service...I invested 10000RS with the wrong service provider..I had plans to go for Tata Photon or Airtel3G since both of them didn't offer 3G service i choose BSNL. I am repenting for choosing BSNL 3G...
Why should i wait for another 4 more days for a SIM replacement...Why should i contact some DE/PE for such issues..will s/he be able to fix the problem ?Some of these people in BSNL office are taking customers for granted...their behavior is rude and shocking..when you ask for help and assistance...Never seen such pathetic..poor..disgusting service...

I will take this issue to their DE/PE and see what help they can offer how fast they can fix this issue...

Thanks,
Suresh.
[protected]

Sir
I have surrendred landline phone connection bearing No [protected] at Chittoor town provided by AP BSNL on 22-06-2010, on transfer my place of working to Tirupathi. I made repeated visits to its office at Chittoor and Tirupathi but invain. I made a call to GM Tirupathi on one of his phone in program on complaints redressal. But it is not settled even after a lapse of three monthgs. Please do need ful and refund the amount due to me.

Yours faithfully

K B hariPrasad

DEAR SIR
MAINE [protected] KO NAYA BRODBAND CONNECTION LIYA THA JISKI SPEED 0.17 MBPS A RAHI HAI JISKI COMPLAN MAINE BSNL OFFICE MAI HAJARO BAR KARDI HAI LAKIN ABHI TAK MERI PROBLEM SOLVE NAHI HUYE BHAR BHAR YEH KAHAKAR MUJHE TAL DIYA JATA HAI KI HUM LAKE KO BHEJ DEGE LAKIN AAJ TAK NA TOH KOI LADKA AYA HAI OR NA HI KOI ISE THIK KARNE .
KRIPYA YA TOH AAP MERI PROBLEN THIK KARVADE YAH PHIR MERA BRODBAND CONNECTION JISKA NO 221225 HAI ISE KATVA DE APKI ATI KRIPYA HOGI

PRARTHI ISHAN SHARMA [protected] [protected]

I 've applied for a broadband connection long ago
The CalcuttaBSNL(barrackpore circle, Bhatpara telephone exchange) ISSUED A WORK ORDER and landline telephone no.
but still after 3 months i have not been connected
Shame Sachin Pilot(who promised BB Connection within a day or two)
Shame BSNL.

Dilip Kumar Ghtak
[protected]

I am Nagesh, from vishakapatnam. I have trying to complaint for my landline not workinge. since I have't customer care number. So I found from the internet from bsnl websit, the number is - [protected]. when I call this number the other person told me that this is not complaint number and he given another number ie - [protected]. when called to this number this personm also told me the same and he given another number - [protected]. and also my friends also got this Issue. while they give the complaint to direclty walk office and given. after 2 weeks they received the complaint. I think the world worst service is BSNL..

dear sir,
i have landline cum broadband connection from bsnl with the following details:
1- phone number: 040-[protected]
2-address: h. no: 48&47 (p), laxmi vihar, nallagandla, hyderabad-500019 (ap)
3-also having broadband connection to the above number.

frequently, it is getting disconnected. upon several days of follow up, the service person comes for repair and it runs only for one or two days and again back to square one. now since one half months it got disconnected and there is no response from the service group. i need urgent restoration of the same with the assurance that it will not recur again, otherwise i may have to look for other telecom group.
urgent attaention in this regard is solicited.
regards
a.n. sudhakar
mob: [protected]

Sir,
My area is Kundannor(Maradu Exchange), Ernakulam Dist., Kerala My No. [protected], I have complaint BSNL many times regarding repairing the telephone connection many times( complaint No.E261 dated 25/08/10, E319 02/09/10, E324 04/09/10).Nobady can respond. Please rectify the complaint immediately & properly

Regards

K.J Augustine
Kannankeril House,
Kundannoor, Maradu P.O,
EKM Dist., Kerala - 682304

Dear Sir,

I have shifted my telephone from Adarshnagar, Hyderabad-500062 to KPHB Colony Kukatpally, Hyderabad-500072 and telephone connection given on 06-05-2010(Turs) and allotted telephone No. 040-[protected] and said telephone activated on 08-05-2010(Satur) So far I have not received any telephone bill but the SBI Credit card people deducted an amount of Rs.2318.00 bill payment for 08/03 The said statement was sent by SBI Credit card through e-mail the statement dt. 25.08.2010.The details of bill amount was not known by me. I request you kindly to send the telephone bill to my e-mail address:
j.[protected]@gmail.com and send SMS to my cell No.[protected]
I have requested so many times to BSNL people but there is no answer so far.
Yours faithfully
Shanmukha Rao Jagabathula
H.No.MIG.II-820 KPHB Colony
Kukatpally,
Hyderabad-500072 A.P. India
Ph: 040-[protected]
Cell No.[protected]

Why do the BSNL Customer cares are Customer troubler?
Bharat Sancher Nigam limited as BEKAR SEVA NETWORK LIMITED, How check it up with the following preface:
These are the case frequent failure is occurring with land line no: [protected].
When I tried to contact about the FREQUENT FAILURE, ULTI MATELY I AM UNABLE TO CONTACT WITH EMAIL OR TELEPHONICALY. I have faced as regular customer of BSNL, Visakhapatnam, since three years.
1. Who is responsible heavy loss income for my BSNL Landline frequent failure of online trading transaction?
2. Why the landline failure occurs every after 10 or 15 days and again need to lodge the complain? If it is the normal phenomena the department has to ensure the smooth service by confirming the line functionality every after 10 to 15 days. Since few months the regular failure is occurring need permanent solution. One of my neighbors has disconnected the telephone line permanently for the same reason of frequent failure. I am sure that lot of people are effected like that and willing the surrender their connection. But I am pessimistic that BSNL will one day provide smooth uninterrupted service one day to everyone.
3. Why are customer are forced to be on the spin of BSNL regular Landline failure even after heavy paid for the service and other charges.
4. Numbers of times, at least thrice in a month have listed problem of complain from my side. But how long I could bear the same I do not know. However, expecting respond from [protected]@bsnl.co.in( Customer care service for Industrial estate Area, Coca cola, Visakhapatnam). However the biggest network service of India certainly able to provide me the trouble free Broadband service I hope. Every time I am only the looser why? Nevertheless, can it be named as the "BEKAR SEVA NETWORK LIMITED". Just check it up.

Sir,
Verification of Customer Application for pre-paid mobile information received from BSNL-CHN on [protected] at about 16.31 hrs. In response when the application was submitted to BSNL CCS, Kodambakkam. On verification they informed me that the mobile No. is allotted to Mr.Meyappan and not in my name.

I wish to state that the application along with relevant proof was given to the BSNL Franchise at Tambaram who in turn submitted to R K Nagar, Telephone Exchange during 2003. During these six years there was no check back or intimation on any account exchanged between BSNL and customer. At the time of complying with BSNL's request only I come to know that the number is allotted to some one else's name.

I am a retired public sector undertaking employee. I am using BSNL landline for more than 10 years and mobile for the past six years. The treatment metout at the time of verification is not to be cherished and treating customer as a culprit. They are not even prepared to check they other parameters or reporting to higher up for dealing the customer in a better manner. After much hesitation they required telephone numbers made during the last 2 weeks from the mobile. Even after furnishing the list, they require a sum of Rs.110/- for incorporating the change in name.

Will the authorities take up this sort of issue and render justice to the genuine customers appropriately.

T SUNDARESAN
N No.16, old No.4-A/2, 2nd Main Road
AVM Avenue, Virugambakkam,
CHENNAI - 600 092
Phone 044-[protected], Mobile No. [protected]
email [protected]@yahoo.co.in
[protected].30 hrs
N

We have taken Broadwand services of Bsnl, Ranchi (PANDRA TELEPHONE EXCHANGE) Having land line [protected]. Broadwand facilities were distubed since last 2 months. Complaint no [protected] was lodged. But till date no action take for .When we talk with telephone exchange personel on 14-08-2010 he refused to disclosed his identity on phone no 2511o600 /[protected] and told that it will be done in next week otherwise have atalk with SDO> We had earlier talk with SDO On his mobile number too.But no result found. Please do needful.
Pankaj Kumar Sinha.
email ;[protected]@rediffmail.com
Ramnagar, RANCHI>

hi my name is pavan pm.Am using airtel broadband so am not using landline only modem using so the problem is am using limited plan i.e, 4GB per month using this am not able to check the usage of account how much been used.me said to [protected] but they are telling we are sending to your mail but still am didnt get any username and password to check the account.so please send username and password to my mail i.e, [protected]@yahoo.com

I lost my phone recently, i was unable to call to customer care from other network phones. I immediately called to customer care from a local Telephone booth which is other network service provider iam unable to reach customer care. I called after two days from one of my friends BSNL cellone phone Iam able to reach the customer care. Finally I came to know from customer care they donot provide service If we call from other networks.

If any one who lost there phones should search for BSNL phones around them. If we donot find the respective phone in near by locality or with in friend circle, then how can i call to customer care. This is a big HEADACHE. This is poor customer service provision.

These days none of the network provider is taking High priority calls option, in customer care for the lost phones or to Block the phone. This is a serious issue, it should not go to any non-ailment groups.