CB Furniture Stores Biddeford Blankets Electric blanket

Biddeford Blankets review: Electric blanket 1

PRB1 of US

Aug 14, 2024 11:49 am EDT

Verified customer

Review updated: Aug 15, 2024

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They advertise a 5 yr warranty which was just to sell a bad product. I have had mine for just over a year and it quit working. I have emailed them 3 weeks ago and received no response. I have also tried calling their "customer service" number and never been able to get anyone to answer. I feel like I need to complain about the complaint board here since they dont want to do what they say they will. How much info can you give about a defective electric blanket and a company that doesnt want to accept responsibility for a poor product. What picture could possibly be helpful. The complaint board here is about as useful as the company selling junk

Desired outcome: refund, apology and or replacement

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there was no reason to "clarify" that this board and biddeford are not related. I never indicated or suggested that it was. There is also no reason to post receipts since you have never resolved anything with this company to date and they wont respond to customers either. My reference was to the min number of letters for you to accept on a complaint. While some things would be easy to write that much about, a failed electric blanket and no response from the company and no answer to phone calls doesnt need that many words. Knowing biddeford is such a lowlife company, I just want to help as many people as possible not make the same mistake myself and others have done by buying their junk

Andrew from the ComplaintsBoard team

Aug 19, 2024 8:42 am EDT

Paul, I disagree with your opinion about ComplaintsBoard, and it is important to clarify that ComplaintsBoard and Biddeford Blankets are not the same entity.

Our website is a review platform, and we are not responsible for the actions of Biddeford Blankets. On our website, you can leave a complaint (and you have already done it), and we forward it directly to the company. However, any further actions are the responsibility of Biddeford Blankets; we do not have the authority to force them to take action. This is how all review websites operate.

Since your complaint concerns the poor quality of a purchased item, we would ask you to provide your order number and date of purchase so that Biddeford Blankets can locate it in their system. Additionally, you can include their contact details used for communication (email address and phone number).

Thank you in advance and let's hope for a swift resolution to your issue 🤞

Jenny from the ComplaintsBoard team

Aug 20, 2024 3:33 pm EDT

Hi Paul,

You don't need to worry about posting receipts - we never asked for that. We just thought it might be helpful to provide your order number and date of purchase to make things easier for Biddeford Blankets (so they could find these details in their system).

But if you feel like it's not going to make a difference, it's totally ok. We were simply trying to assist in moving your case forward.

Wishing you the best of luck and sending you positive vibes! 😉

1 comments

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H. Ortiz

1 comments

H. Ortiz

Aug 15, 2024 3:01 am EDT

Verified customer

Sounds like Biddeford Blankets is more interested in keeping you warm with their promises than with their actual product. A five-year warranty that’s really just for show — quite the marketing strategy! Could’ve been worse, though; at least the blanket didn’t catch fire. Maybe the only warmth you’ll get from them is the heated frustration. Here’s hoping they eventually wake up and honor that warranty.

PRB1

1 complaint

PRB1 of US

Aug 15, 2024 8:16 am EDT

Verified customer

Replying to comment of H. Ortiz

I dont think they care enough to even respond to anyone. The fake warranty sold a lot of blankets

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Biddeford Blankets Contacts

Biddeford Blankets phone numbers

+1 (800) 789-6441
+1 (800) 789-6441

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Biddeford Blankets emails

info@biddefordblankets.com

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Biddeford Blankets address

300 Terrace Dr., Mundelein, Illinois, 60060, United States

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