Bidz.com
Reviews and Complaints

I purchased a pair o f diamond earings from you 2.5ctw at a cost of $2,255.00 plus $33.00 for gem and jewelry report. on 10/7/2007, invoice #4018470. I took them to a jewelry store to sell them, and was told that they were not real diamonds. I know it's been a long time but I always kept them in my safe unless I was wearing them. no one had actcess to them but me. what are you going to do about this matter? please reply back to me as soon as possible.

thank you

Paulette Gurny

8464 Gallberry cir.

Port St. Lucie Florida 34952

[protected]

[protected]@gmail.com

Dear Sir/Madam,

My name is Rezo Kiknavelidze. On 11/09/2018 01:15:53 PM I purchased KC Brand New Watch With Genuine Diamonds - Certificate Available for $101.00 (the total order amount $112.02) from bidz.com.

I never received the above item.

Instead I received the following message:

Dear Rezo,

We would like to express our sincere apologies for being unable to fulfill your order and send items you have purchased from us. Regretfully, BIDZ.COM has become a victim of fraud. Someone, one or several individuals, have attempted large amounts of charges using stolen credit cards. Total attempted fraud was in excess of $480, 000. As a consequence our credit card processor have frozen our account and, although it was later determined that we are not at all at fault for this «fraud» attack, absolutely all funds collected have been retained by our credit card processor. Also, due to their internal «risk factors», they decided to terminate their relationship with us and freeze all our moneys. What hurts most is that all these catastrophic events took place because of none of our faults. We are the victim, but system is punishing us worst of all notwithstanding. It is unfair but we cannot seem to find someone at the credit card processor that would listen and understand. Bureaucracy at it's worse.

We are truly sorry as we aren't able to issue the refund back to your card because, as mentioned above, our payment processor decided to terminate our account without warning and we no longer have access that is necessary to process any refunds. Therefore, we ask that you please contact your Credit Card Company or Bank and request a refund/dispute for your original payment. We will support you and provide any documentation you may need to receive your refund swiftly. We completely understand how frustrating this situation is for you and are here to fully support you!

Throughout the long history of our company we have never encountered such a predicament. We always pride ourselves at delivering purchased merchandise in record time and, frankly, were not ready for such set-back. We have let you, our loyal and valued customer, down and would like to offer our deep and sincere apologies. We are truly sorry you had to endure such inconvenience.

Sincerely,
Lindsey

Since then I have been trying to contact them multiple times in order to get either refund or some other help. But they never helped me and continue ignoring my messages.

Please, be so kind as to help me with this issue as soon as possible for me to either receive the purchased item or to get the refund.

Thanks a lot!

Looking forward to hearing from you soon,

Best regards,

Rezo Kiknavelidze

My name elias cherfan, from the province of alberta canada,

I have won a bid on a diamond ring from bids.com and paid for immediately, there web declared 7 days for the ring delivery and the certificate available at shipping, they got paid for the certificate of authentication.

After two month of contacting and e-mailing I finally received my ring, but since august 2018 until today the certificate has not bean mailed yet.

Several e-mails with sharon beil @ customer service and promise after promise so far no certificate, and finally she start ignoring me and not replying to my e-mails.

I appreciate any help, ph: [protected] e-mail, ([protected]@yahoo. Ca)

Hello,
I purchased earrings on 09/27/2018 order number [protected]. I was waiting for over 4 months and writing many emails. Sometimes I had response from customer service telling me about delay and custom holding. When I pressed harder I was asked to go to my bank and get a refund. The bank checked status as not delivered but bank won't return money holder by bids. At the end I was told that the last orders were cancelled. I asked for a refund but I was told that they have a problem with bank account for a refund. I asked for credit. After receiving credit I noted that prices were fixed and my earrings were more expensive. I really wanted a particular earrings so i even added more money total price 4279.99 new order [protected]. With the fixed prices shipping was stated as from 3 to 5 days. I was ensured by customer service Linsey G that ebay problems are sorted out and shipping is fast now. My delivery is over due and when I write to customer service and Linsey G I have no response. It is so frustrating. Can any one help?

I have purchased three items that have not been delivered and I'm extremely pissed off I either want my money back not credit, items sent asap or I'll be taking this matter up with the appropriate departments. I have submitted many e-mails to this company and I did receive a few emails back saying they were working with the supplier but then nothing. I have spent a lot of money with this company and only been disappointed on these transactions.

After a month I emailed them requesting information for the shipment. 15 days after that they responded with a "sorry for the delay will be shipped soon". After another month, I sent a new mail, once again after 15 days I received the same answer "sorry for the delay, but we had a problem with the supplier, but will be shipping soon". So, I requested a refund and the answered that as more than 3 months had pass, they can't refund the money, so I must ask my bank to refund it. Of course, the bank said that they only refund when the purchase is between the first three months after the purchase. Once again, I emailed them, and I received a "sorry, we can't do anything you have to contact your bank". So, in resume, I will not receive my money back (more than $600.00), they simply stole it. Bidz.com are thieves, defrauders, unscrupulous, scammers.

I bid on and won an auction for a bracelet on 7/29/18. I paid for the item the same day but never received the item. I contacted Bidz.com through email approx 6 times but only received one response apologizing for the delay. After that I received no response although I continue to send emails. I then started trying to call them but no one answers. You are put on hold for a long time, then a recording comes on that says leave a message but you are then told there is no room in the mail box and the call is disconnected. It's now 8/26 and I am out $50! All I want is the item or a refund but it's obvious at this point that I will get neither. Do not buy from this company!

12/08/2017
Paid for a cross for my step daughter Birthday and never got listing # 263395365
Item # [protected] Order # 513794111 emailed about 10 times back ordered even got the BBB involved they said with in 10 day's money would be back in account did not happen and to this day same old thing can not speak to any one Had Amanda first working on this and now its Dave

I made a purchase December 27.2017. Contacted bidz.com several times leading up to may about the status of my order. Every time a received a generic response stating that the supplier was back ordered and I would receive my order shortly. After submitting another complaint ticket (7 in total) I received a response claiming I needed to dispute the charges with my credit card company for a refund as I was not receiving my order as bidz.com was not doing business with that supplier any longer. My order was cancelled. I contacted my credit card company to find out it was past the 119 days they allow for a dispute. Bidz.com well no longer respond to my questions. I have lost $500 to bidz.com.
Please do not buy anything from bidz.com. If you do please be advised you well need to dispute your payment with your credit card company within 119 day.
Blatant Scam.

My order # [protected] created on: 03/13/2018 was not received, the money was not returned. the phone of the company does not work, the letters are not answered or only the robot answers. the problem of refunding money is not solved. unreliable advertising, certificates on the site, do not correspond to reality. many victims of these daring swindlers, I suggest that the victims unite and apply to state institutions for the protection of constitutional rights.

My name is alicia naylor, I have just spent over an hour on your phone service trying to reach a bidz.com representative... This is unacceptable as this is my third email/attempt to contact bidz.com in as many weeks - without a response! I am pissed! As you can see in the last email I sent I had added every possible department provided by the bidz.com website to the email, and again with no response! If I do not hear back from a bidz.com representative by 12pm edt tomorrow april 12th, 2018 about the customer service issue stated in the previous emails (added below) I will be contacting the police and creating a report as well as will be looking into bring charges against bidz.com for stealing over $520 from me. I may be reached at [protected] or via email at [protected]@hotmail.com

From: alicia naylor
Sent: april 4, 2018 8:48 pm
To: [protected]@bidz.com; [protected]@bidz.com; [protected]@bidz.com; [protected]@bidz.com; [protected]@bidz.com; [protected]@bidz.com
Cc: alicia naylor
Subject: order numbers [protected] / [protected] / [protected]

Hello this is alicia naylor emailing again! Not only have I not been contacted today with a resolution to my customer service issue (which I had originally reported over two weeks ago!) but my orders still do not appear to have been sourced... This is ridiculous! I want this money back into my account immediately as I am livid! I have added all departments available on the bidz.com website in the hopes someone will finally fix this issue! Frankly I dont care which department gets me my money back but I expect this to lite a fire under someones [censor] in order to resolve this blatant disregard for customer support.

From: alicia naylor
Sent: march 30, 2018 12:10 pm
To: karl
Subject: order numbers [protected] / [protected] / [protected]

Order # total ordered date status tracking info
[protected] $124.63 02/26/2018 01:28:50 pm open
[protected] $137.62 02/11/2018 02:55:41 am open
[protected] $257.83 02/07/2018 12:17:07 am open

Hello my name is alicia naylor, I have three orders from february that still have not been processed... What is going on? Why have my items not been sourced / shipped? This is the second time I have emailed as to this issue. I expect this issue will be resolved in one of two ways - a) the items that I ordered have been sourced and shipped to my address, or b) my money is returned into my bank account - I also expect this to be done by wednesday april 4th the latest and to be contacted with details of the resolution either via email or phone#[protected].

I have not received this order [protected]/05/17 which was ordered.03/01/18 sombody txt me messenger facebook my order 513732119 has been submited for cancelation and allow 7-12 busines days for the refund to be issued back my payment. I have not there is still nothing. customer service no answer. I did not reciive the ring 12.05.17 that I ordered. I want to get my money back. money was taken off my credit card. my mail mihailova. [protected]@mail. ru. my nik - orakul.

this order cancelled 12/11/2018 order #[protected] still waiting to receive money back on card only got two emails from Amanda M stating a time it will be refunded this timeliness has come and gone Sent numerous emails no reply I am senior and being charged interest on card Never got anything just took my money no response .They are outright Thieve and the American pollutions let them get away with defrauding seniors and hardworking people Trump should step up and take this company off the American market and charge these people co or managers with fraud If I stole a loaf of bread from corner store I would be prosecute and fined or maybe go to jail [protected]@hotmail.com 302 $ they got of mine .Ken

I have not received this order which was ordered 12/21/2017
Here is my email to them

Hello Amanda
I have not received this yet and we are in March. Almost 3 month. What is the stat?

On Feb 12, 2018 6:40 AM, "Pat Ul" wrote:
I am yet to receive order number [protected] order date of 12/21/17.
Why is this taking forever even thought it was to ship out in 5 to 7 days. Please let me know what is going on and how ur company intend to fix this. I did not get any correspondence from ur company on this. This is not the first time too. Not encouraging for me to want to continue doing business with u. I also cannot change password because the link don't work.
Please get back to me.
Patricia Egbo
Have a good day

---------- Forwarded message ----------
From: Pat Ul
To: [protected]@bidz.com, "Amanda M.", [protected]@bidz.com, [protected]@bidz.com
Cc:
Bcc:
Date: Mon, 12 Mar 2018 11:40:30 -0400
Subject: Fwd: Article Feedback - Contact Us
I have called with no success to speak with customer service and have sent emails with no sucess to billing. I need this order canceled and my account refunded. It says the mail box is full.
---------- Forwarded message ----------
From: "Customer Service"
Date: Feb 12, 2018 6:30 AM
Subject: Article Feedback - Contact Us
To:
Cc:

Thank you for your message. Your ticket 160274 has been received outside of Bidz.com's normal business hours. Our normal operating hours are M - F: 8am to 5 pm PST. Your message will be answered by a member of our customer service team as soon as possible.

I had a few bad experiences with Bidz.com earlier, I still bought two items from them and realized my email is still old one with them. So, I am trying to contact them but, no one answers phone. You will notice fishy once you call.

a. They will offer $100 conditional gift card and if we deny it, they hang up the call
b. After 15 minute wait time, it goes to voice message. I left a voice message and never received call back from them
c. I don't want to buy any items from them and don't suggest this website .
d. There is no option to cancel the transaction. Be aware of all these
e. [protected] and [protected] are customer service numbers. But, no one will answer

You buy things and do not send anything. You can see the picture from when I bought them. Amanda's wife responds to emails only promises not this week but the other and so a whole month passed and nothing was sent to me.They deliberately postpone and do not send anything. Does not anyone sanction you for not spoil your users by buying things and nothing you send them what they bought from you.

I punched a ring on November 17 the money was taken from my bank account on that day I paid 29.99 for next day delivery and still have not received my ring I called about 15 times over the last 4 weeks and now am being told that I need to pay another 4.99 for shipping when I ask to speak to a supervisor Jonathan hung up this is the 5th time this has happened

Don't deal with them. They are liars, who don't deliver stuff and never answer the phone calls. Bad treatment, bad service. Overall bad.
When I have an issue, I don't expect to get a stupid email with apologies. Your apologies can be put in a place where the sun doesn't shine. I really don't care. What I want from you are actions, real offers what to do and how to resolve the issue. If you can't resolve it, then don't waste my time and send my money back and go to hell. But if you don't want to say goodbye to the money, do anything for me to get finally satisfied. All you have done for me was useless and had nothing to do with resolution.

Everything is poor. Quality, products, customer service and my own experience with them. Very poor. Every time you hear different things from them regarding your same problem. Can't have the only one option to resolve it. I didn't receive my order and they say I will get it within a week. after a week they say it will arrive tomorrow. That's for sure, I shouldn't be worried. Next day there's nothing, and they say another nonsense. Stupid and unprofessional...