Billion Stars Express review: poor bus services 10

I think we ride the same bus, I from butterworth. Timing 10pm changed the time to 11pm without any notice, and keep stopping at some station. Some stay about 45mins. At the end ask us bring out all of our luggage at JB kastam, and the bus never came back anymore . Suppose to take 9.45hours but I reach SG about 11am. Take around 12hour from Penang to Singapore! Very terrible!

lambat ye bus ni datang kalau delay cakaplah kan, memang taklah nak beli lagi tak sarankan orang naik bus ni

Worst bus service ever. Bought a ticket for 1114am and bus is late for 15mins, departed larkin at 1235nn, that's freaking 1hour and 30mins late.

Reached ipoh amanjaya 4th july2022@ 0400hrs. Took bus on 3rd jyly 2022@1659hrs. No jam on the road. Very bad time keeping. This would be my last buying this transtar billion bus... bought ticket for bus from larkin jb to ipoh 1659hrs . But this bus onlu left larkin 1726hrs and they made us wait for 2hrs at TBS and also we have to change to other bus.. the 2nd driver bus too wasted our time by stopped at gopeng R&R for about 30min.. when buying ticket its shows 7 hour 20min journey but this bus took 12 hrs. There was no jam on the road but the bus drivers wasted alot of time by stopping at TBS and other R&Rs... 1st bus RAB6111

The bus delayed more than 2 hours, yes the bus is really comfy but late more than 2 hours is unacceptable..travel from JB to Penang

Beli tiket pukul 9.30pagi 24.8.2022 di terminal larkin tp bas gerak pukul 10pagi. Erh ingat terus ke tbs kl tp singgah pulak di bas stand skudai. Masih ok la..berhenti di pam minyak bhp area johor x ingat kat mana utk penumpang ke tandas dan bukan di rnr. Masih ok lah erh singgah pulak bas stand seremban..PUKUL BERAPA NAK SAMPAI TBS BABIIIIII..KO PK X ORG ADA URUSAN KE X YG KO NAK SINGAH SANA SINI? KLU XDE URUSAN ORG X NAIK LA PUKUL 9.30...KO INGAT NI ROMBANGAN ABAH KAU KE? NAK SINGGAH SANA SINI PATUT KERANI KAUNTER BGTAHU..SENANG AKU X BELI TIKET SYARIKAT KAU...REALLY BAD SERVISE SYARIKAT NI...AKU ADA URÙSAN PUKUL 3 BABIIIIII

transtar billion express memang tak boleh pakai, pm punya ticket tunggu pai 1900pm pun belum sampai. Takde bagitau delay.

sucks ! never take the bus from this operator . my departure time is supposed to be 11.45 pm at Lavender but haven’t see it yet as of now 00.35 am.

More than 10 passengers are now waiting here in front of Lavender MRT station Exit B.

terrible bus operator !

Super [censored] bus service!? Delayed mcm gampang...Mmg bangang suka suka hati bapak dia nak delayed delayed kan waktu...Selagi bas tu tak penuh,kau pusing2 sampai 1-2 jam...Bangsat giler weiii...benda nak cepat jadi lembab nak mampus! Tolong la tolong sangat2 boikot company ni...mmg bangang tak boleh diajar!

Terrible experience on Billionstars Express bus. Driver was horrible. Took us 9 hours to reach KL from Penang. I forgot a bag when I de boarded and immediately contacted the customer service. Instead of helping they were uncooperative and rude. Refused to give me the driver’s contact number so that I could retrieve my bag. Horrific experience, being a tourist without any help. Lost new Adidas shoes worth INR 16,000 which were in the bag. Disappointed and disgusted.