Billion Stars Express
Reviews and Complaints

Wednesday evening, August 29th, 10:00 Pm we booked a bus to Kuala Lumpur. At 05:00 am (august 30th) my travel buddy and I were wondering why we didn't here anything from the driver about arriving in Kuala Lumpur. After we checked Google maps we saw that we already passed Kuala Lumpur. I thought that couldn't be real because I was convinced about the fact that the busdriver would have warned about arriving in Kuala Lumpur, I decided to go and ask him. When I asked him what the next stop would be, he said Ipoh. That meant that we díd pass Kuala Lumpur. When I asked him why he didn't warn us, he didn't answer me and just looked at his phone. It was so unprofessional and rude. Because we didn't know what to do, we decided to leave the bus in Ipoh. Thanks to the driver we missed our (already booked!) bus to Jerantut and we had to cancel our hostel (which was also already booked and paid). The cost we made in total comes down to RM 205. I am very dissatisfied about the course of event and the rude and unfriendly behaviour of the bus driver.
My coach code was 27_SLR_BRT. I really hope there will be consequences for the unprofessional behaviour of the driver.

Kind regards,

Kyra Minartz

Dear Madam, Sir,

We took a bus with Billion Star Express from Kuala Lumpur (TBS) to Singapore Beach Road on the 21st of August 2018.
At the Singapore customs, the bus driver told us he would wait only 10 minutes maximum for us and leave after. We thought he was not serious! Customs took time (there is queue of course ) and when we went outside, he had left, leaving behind maybe half of the bus passengers. So we were with no information at the Singaporean border and far from our point of arrival. And we didn't have any Singaporean money !
We had to pay for 2 other bus to arrive to the city centre of Singapore and much later, it was not planned.
We think it's totally unacceptable to have such a behaviour and bad customer service. You don't leave people behind at a custom when they have paid for their ticket and when they didn't receive any information on how to reach their destination !
Thank you for reading our complaint.

i am 1 of the passenger on this bus..the trip was supposed to depart at 7.00 am..but they move at 7.40..but before that i would like to share about your ticket guy attitude that so rude..bus number PJJ 8875 the aircond on seat 2C was leaking makes the cushion wet..so the passenger complaint to the ticket guy..but he said the only option is to change to other bus (8.30 am)..they started to fight and yell to each other outside of the bus.."salah sy ke kalau aircond tu bocor?!" hello, you were supposed to check the bus condition before selling the seat..in the other hand, the driver just leaving the guy behind and i dont know what happen to him..while in the bus, he stop at shell station and call someone at the back..he yelled and call her bodoh!.. this is unacceptable, both of the bus driver and the ticker guy are malay, i am also a malay..but this cannot be tolerated..we pay our bus ticket so we have the right to have our comfort seat for a long journey..

Semalam (6 julai 2018). Semasa saya memandu dalam perjalanan dari ipoh ke klang, bas express Billion Stars no plat DBT 2255 telah memandu secara bahaya. Kenderaan tersebut telah menghimpit saya yang berada di lorong kanan semata-mata untuk memotong kenderaan lain di hadapannya. Persoalan saya " KENAPA PEMANDU BAS TERSEBUT TIDAK BOLEH BERSABAR UNTUK SAYA BERADA DI HADAPAN SEDIKIT SEBELUM BELIAU MASUK KE LORONG YANG SAYA SEDANG LALUI? KERETA SAYA SEMASA ITU BERADA DI SEBELAH BAS! ADAKAH PEMANDU TAK NAMPAK KENDERAAN SAYA YANG BERADA DI SEBELAH? UNTUK MENGELAK BAS BERKENAAN, SAYA TERPAKSA MEMASUKI LORONG PALING KANAN SECARA TIBA-TIBA. NASIB SAYA BAIK KERANA TIADA KENDERAAN LAJU DI SEBELAH KANAN LORONG TERSEBUT. TIDAK FIKIRKAH PEMANDU BAS BERKENAAN AKAN NYAWA ORANG LAIN? SILA AMBIL TINDAKAN DENGAN PEMANDU BERKENAAN. SAYA MARAH SEBAB SAYA JUGA MEMBAWA NYAWA ORANG LAIN SEMALAM. MAAF, TAPI SAYA SANGAT MARAH DENGAN PEMANDU BAS SEMALAM.. "

TERIMA KASIH..

I'm a passenger now going from tbs to Johor.
1pm bus
But my place Air conditioner that part have a big hole.
The things keep fall down hit my head
If your bus has this problem please don't let ppl buy this seat! It's very dangerous and even cold!
I'm very disappointed!
Please give me a very good result on investigating this and give me an option how u settle this.
I pay that money but end up this problem!
And your place is dirty n full of dust n bacteria!

Seriously you allow driver smoke inside your aircon bus!its suffocating! Bus ahj6633 1am june 30 2018. Unsatified customer here. Will never take same bus company again! It is very unhealthy for your customers as aircon bus will rotate the air inside the bus and we keep breathing smoled air over and over. Are you trying to kill your customers!seriously this is very sick!

on 30.6.2018 12.30am, I took the bus. My seat number was 2A single seat. When I came to seat 2A, there was a Malay girl there. Then the person in charge (fat Chinese guy) asked me to sit double seat which is same row with 2A. I accepted his offer as he said nobody sit here, he will arrange a girl to sit beside me later. However, a man came and sitting beside me. I let the Chinese person in charge know and he asked the guy to move to behind. But, the way he talked to me was very rude. He shouted: you thought this bus was yours?

Terrible experience.

Please ask him to apologize. Thank you.

this is about our trip from malaka to singapore.
the driver is really really rude! he shouted and yelled to passangers even the things he wants to say can be said politely, he even hit my sister just because of misunderstanding (my sister said bad word but not to him, but he thought that she said it to him).
after he hit my sister he said so many bad things about my country, and thrill us and said bad things about my country. he said he wants to make report because my sister said bad word, after making report he continue to shout and yell to us.
he act like we all owe him lots of money from the beginning ( because when we ask if we are in the right bus he just grunted)
and i m not sure this is his first time to being rude to passangers
and i want to apologise to other passengers whose journey being disturb because of this things, and thank you for your Accompany, this really means a lot for us.

The Indian man working at the counter today 24/7/2018 at 3.30pm. I was the the counter to purchase a ticket to Ipoh with my cousin sister. That man verbally assaulted me and my cousin sexually with two other Indian man that was there to buy tickets as well.

He entertained the both man talking about me and my cousin sister and comparing who would they "TAKE".

I never felt so violated in my life. The audacity he as to actually entertain them and look at us into our eyes and smile..

The ticket I purchased is on 11.30pm, but I have wait for more thanr 1 hour in the bus station without any agent telling me what is going on. I am frustrated with your management in time management and the bus service that you have provide. MAKE SURE THE BUS DRIVER APOLOGIZE THE EVERYONE here who had waited who him.
Please take note on your Bus Captain, especially captain like him. Below are the bus ticket shown.

I brought a ticket from kuantan to butterworth at 9:00 a. M and it's been delay for two hours or more. I and some others customers have been stuck in the bus 6 hours already at tbs between duta station since 9:00 a. M until now, yet I have to reach butterworth around 6 pm to meet my customer for meeting. Never ever take the bus from this company again because the reputation of this bus company are very bad after I find out from their web page, never believe in them about the time they have told u because they always lies about the time and they will never send u to your destination on time. Bad! Bad! Bad!

I bought a bus ticket from Penang to KL at 7:30am but until 8:35am, the bus has not left the station. There is no clear explanation about when the bus is coming and until I called customer complaint line then they started to ask the driver to move. Even the woman on the call working at the customer complaint service was rude and couldn't be bothered. The worst bus I have ever sat on. The staff and management does not care about their customers. This has happened many times. I will never sit on this bus again and I highly DO NOT recommend anyone else to buy this.

Departure date & time 25/5/2018 11:59PM
Seat: 3B
Bus No.: WXF373
Booking No.: URELIK6G
Name: KOH WOOI KAA
C.NUMBER: [protected]

For your information,
I have seriously pain & itching while travel with the bus after place sit around an hour, and i found there is mites on the seat, i'll launch report & post to facebook if there is no response or reparation for me, below ill attach information and some picture, kindly call me immediately

I bought the ticket from klang central to yong peng for 12/5/2018, 9.00 pm...
Im waiting at klang central untill 9.10pm, but the bus not arrived..
Then i ask people at counter then she told me that the bus not pick me here because im the only passenger from klang central...
My phone number stated at the ticket..
Why dont they call me n tell me earlier?
Then people at counter ask me to go to 10.30 trip...with different company...
This is going to be the last time i took billion stars bus express!

I bought 14 tickets of Billions star express bus on 10th morning 6:30am departure. we were good at the beginning, but the problem occurred when we transfer to Singapore. some of my group got problem during Immigration checking point. we took about 1hour to get out of immigration center (Woodlands checkpoint)
we were so tired waiting those police made problem with us even we were correct.
after an hour we finally came down to take bus.
and we found out the bus left us. just gone didn't tell us anything even we bought the ticket for us to reach the downtown of Singapore!
I am so angry with this company and I want refunds. we had to spend even more money to get hotel than the bus ticket. so dissapointed with this bus

On a ride from KL One Utama to Singapore on the 6/5/18, I suffered 126 bed bug bites on my arms legs and back. They may scar as the bugs are extremely poisonous.
The ride itself departed at 10.40pm and arrived in Singapore the next morning at 7am. As I was asleep much of the ride, I had no idea what took them so long. There wasn't much of a jam on the causeway so they must have gone on a tour of south malaysia en route to Singapore.

I bought a ticket from larkin bus station. As im going to depart from Jhb larkin to TBS at 1500. I ask the staff, he said bus is not stopping to anywhere straight away to TBS, dont worry faster faster, He said. After I board the bus at 1515, one of the passenger sitting beside me is going to Seremban.
conclusion, please tell the truth next time and ofcourse the bus did not depart on time. The bus depart on 1531
second, the bus is very dirty. please fix the air corn and clean the seat before the next passenger board the bus.
third, I dont have a seat belt on my sit. please do something with this. safety come first.

Saya telah membeli ticket bus express dari Company Billion Star Express pada 6/4/18 secara online dari web easybook.com. Jadual perjalanan saya adalah pada 8/4/18 jam 7.45am dari Penang ke Kuala Lumpur pickup saya di Komtar, Penang. Tetapi bila saya pergi ke kaunter bus express yang terletak di 33-G-14 Prangin Mall untuk cetak tiket asal, saya dimaklumkan oleh kerani yang berkenaan bahawa tiket pada tarikh, masa dan tempat saya naik bas, tidak [protected]@ ada di Komtar Penang.Saya perlu datang awal ke Komtar iaitu seawal jam 6.30am supaya mini van company hantar saya ke Stesen Bas Sungai Nibong agar saya meneruskan perjalanan saya pada jam 8.30am.Tidak ada jadual bas dari Billion Stars yang bertolak sama ada jam 7am, 7.45am @ 8am.Saya akan membawa perkara ini ke perhatian pihak KPDNKK dan SPAD

This bus should be named billion bed bugs instead! Such a horrible experience during good friday. The traffic jam due to heavy car load from sg to malaysia was acceptable but their bus was overheating almost every hour so we needed to take short stops on the side of the road. Our whole trip took almost 12 hrs and they dropped us at klia instead of berjaya times square without informing us. When we showed the driver our tickets that indicated bts, he just said "no! No! This is the last stop!". He even got a nerve to raise his voice! This driver also smoked his cigarettes while driving, one or two should be ok, but he smoked almost every 30 mins for god sake! I inhaled all his smoke since I was sitting behind him plus I had scary bed bug bites on my legs and arms!

This is a very horrible and unprofessional bus/coach company.

Me and my wife booked for a coach service from singapore (kitchener complex) to malacca (dataran pahlawan megamall), 30 mar 2018 7:45 am departure.

- the bus drivers there said they will go to melaka sentral and not to the dataran pahlawan.
- the boarding process was so unorganized that we did not get our booked/assigned seats.
- the bus departed late. There were some people who did not even get to board and was left there at the pickup point.
- the bus left us and all other passengers at the johor checkpoint. Aside from our bus, another bus bound to malacca (also under billion stars express) left their passengers there.
- some passengers tried to call the company's singapore and malaysia numbers but the numbers were either invalid, or no answer.
- some have reported it to the helpdesk at the jb checkpoint and was told that there's a billion stars express counter at the larkin bus terminal.
- we went to the billion stars express counter at larkin, hoping to get help, but we were told that they cannot do anything about it and that they are not connected to the billion stars express that's supposed to bring us from singapore to malacca.
- we were left with no other choice but to hire private cars/transport to bring us from larkin to malacca.

One whole day was wasted, we arrived at the hotel at 12:45am 31 mar 2018.

Avoid this bus/coach service at all cost!