Billion Stars Express
reviews and complaints

I booked a trip and travelled yesterday from TBS to Singapore. Initially i booked single seat and the bus timing was 11.45pm but bus came around 12+ which is still not bad but when I wanted to find my seat the driver said just sit anywhere and I did informed him nicely that i booked for single seat but he was so dam rude and said" I said just sit anywhere so just follow me, if no just wait and take next bus"

This was the exact words said by the driver.

WTH man. Do we look like stupid to book single sit and forced to sit beside a stranger and a guy somemore where I was a girl travelling alone in midnight plus they could even say in a very polite way but this is ridiculous. The worst company ever!

The helper driver is so rude exact rule of bus can bring 1 bag 20 kg he ask me who ask you to bring big luggage excuse me I’m a cabin crew as long as I know we couldn’t expect much respect from this kind of people but still we tolerate this is not flight unless I can bring cabin luggage second thing passenger is in bus driver is smoking while driving. Think of passengers situation.

Hello, Billion stars/Etika team.

Your service is too good and bus staff was very humble and supportive.

But I am in trouble that my mobile phone IQ005 has been left on the bus seat no. 1B during trip no. BSE-369 dated 13/09/2023. My ticket no. BTICK23090015648. Bus no. BQA6111.

So, please help me to return me my mobile phone. I will be ever grateful to you.

Thanks.

My contact details is given below:-

+[protected]

Mail id - gauravjee. [protected]@gmail.com

Sriniwas Singh

India

I took bus from Penang, Sungai Nibong to kl sentral on 13 Sep 2023 12:00 PM (12:00) and my Ticket ID [protected] and my boarding code OZWGFASZ.

The driver wanted me to not have my food, its a long trip and around 5 hours or more, is there any policy that indicate that passengers cant have his food while boarding on bus? Or is it a driver self policy?

If cant take simple bread at bus then how i should take my medicine? This is inhuman and thats why im filing this complain.

Loaded the luggage after singapore immigration. Was waiting for my wife to attive, before boarding into the bus, the bus left with the luggage. Now the status of luggage is not known to any.

Booking code: lia0fpl8

Coach code:27_11u_tse_tbs_skd_ypg_lar_wld_brt_slr(118)

Ticket id: [protected],7484.

Driver left us in the immigration place and he took our luggage in the bus ...

i buy bus ticket from to TBS to terminal meru raya

i choose seat 1A

but this bus have kid crying in bus for last night go to ipoh

in 2021 i want nissan UD JA452S bus not a scania bus so stupid

this service so bad

Quickliner express Super nice LA holiday SC southern alisan golden coach

restu pelangi express JPH best bus ever

but Quickliner express much better

Said vip coach. Worst than a normal coach. No leg space at all. Bought 2 tickets for RM106. Wast of money. Can you all please remove the nice picture on online about this billion express. Totally lying. Picture and compare the real all [censored]. 3.15pm departure but bus came at 4.15pm. There is no specific ticketing counter for billion bus. Sell ticket online only. Billion express CHEATERS !

of all my 40 years experience with bus this has to be the worst!

we booked 7pm but arrived at 9.30pm

that is 2.5 hours delay. this never happens.

Usually if there is delay, bus operator will arrange passenger to other bus.

the worst thing is after that delay, they again delay during the custom chek point where they said they be changing another bus..my god. the kids were there sleepy at near midnight now... pls avoid this company at all cost!

1. The bus were delayed for more than 1 hour as the schedule supposed to depart at 13:30pm.

2. I booked for VIP 1 seater, included with few amenities such TV, socket plug, massage chair, etc, which i chosed my seat at 8A with bus no CED 5111, but they gave me a double seater with no amenities as per booked?! I booked that kind of things for the sake of my comfortable journey! And you just tell me that you wanted to fully occupied the bus regardless what i booked?! Super disappointed!

3. The were smell like cigarette!

If possible do not purchase bus ticket from Billion Stars. Hotline unable to reach. I bought the ticket via Easy Book. The pick up point at Golden Mile Complex & drop at Ipoh. The bus ticket is 10.30pm, i have tried to call the company from 10pm till 10.30pm to confirm the location & bus number due to Billion no more counter at GMC.

The bus never turn out, i am curious why this Billions never call the passenger or email to inform delay or change location. Really irresponsible. I try to email & whatapp Easy Book they just replied me they cant do anything because Billions disagreed my dispute for refund.

I hope your guys to find trustworthy transport company if not will spoil your holiday mood.

I was travelling on this bus, my ticket dated 2/7/2023 @6pm, a driver, young looking male malay guy was quite rude when was on board and started to shout regarding bags and seatings.

Driving very recklessly, sudden breaks and very rude lane cutting causing other vehicles and cars to startle and tis particular driver cursing each and everytime on road driving using foul languages and using unpleasant words such as bad words.

Then, he used some unknown roads and it looked like a kampung area with single road for car and bike path and ended up in a dead end and cause too much times wasted for him to u-turn that big bus in a small kampung area. Then, to make the situation more stressful he turned on his radio music too loud and it was alrdy 11pm plus and since he took the wrong kampung way and ended up in a dead end, we had a delay in schedule.. one of the passenger just requested him nicely to just reduce the volume abit cause he had trouble sleeping since the radio music was too loud and the songs were all kinda rock songs with screaming lyrics and it was really giving everyone of us headache and all the passengers started to tell out that its really giving them trouble to even rest. When the passenger asked nicely, he straight shouted at that person to get off his bus and stopped the bus and opened the door and waited so long and keep using bad words to that person and shouting to him to get off the bus.

Along the way in highway towards kl he keep cursing the person who asked him nicely to reduce the music, and keeps threatening that person that he will break his face and when he gets down he will punch him and break his bones and such. It was a very bad and aggressive behaviour towards customer And even that person said sorry for nothing and he had done nothing wrong but just told the driver to reduce the sound politely, the driver continue shouting and even continue putting the music even louder and he singing and shouting and driving more recklessly and very rude.

This was the worst experience that i had encounter in my rest of life. And started journey 6pm and reached KL at 3am plus just because of his rude behaviour and he even stopped the bus several times due to the anger towards that person and asked him to get down even when that passenger said nothing even after that incident. That driver even shouted in Malay “Naik bus aku, nak mengarah aku suruh tutup lagu”, and keep repeating it and cursing in bad words, whereas, the passenger just asked politely to reduce sound so he can rest. I feel these kinda driver with attitude issue like this and anger issues like this shouldn't drive transport since its very dangerous for others as well. We want to reach safely to destination, but with drivers with attitude issue this Will cause more road hazards, dangerous reckless drivers prone to accidents on the road. Please look into this particular driver.

Complaint

- driver took wrong way and ended up in dead end

- reckless and dangerous driving

- rude behaviour

- senseless/ no courtesy

- multiple times stopped bus on road due to personal vengance

While on the travel journey the driver played music and turned the volume high and he is also drumming. I approached him nicely to ask to lower the volume down because me and my friend wants to sleep. He then rudely ask me to go back up to my seat and saying things that i didn't understand well since he is speaking bahasa and I am not malaysian. Instead of him lowering the volume down of the music, he instead switch the volume higher. This driver is so rude and doesn't have manners and so disrespectful.

Travel Details

Butterworth-KL Sentral

Date : July 2, 2023 2:00pm schedule

Ticket No. BTICK23070003577

Operator Ticket: [protected]

Trip No : BSE - 516

Seat No : 8B and 8C

1. Wrong luggage/bag taken by passenger when reaching to destination kampar after that we try to contact the customer service & even email to billion express but no respond at all.

2. Bus driver is smoking & turn up the music volumn in the bus while driving.

Ticket ID: [protected]

Seat: 1C，2B, 2C

Bus Plate number: KFH 3555

Departure time: 01 July 2023 09:30 PM (21:30)

Trip from Larkin Terminal Johor Bahru to Kampar.

I have confirmed ticket but the bus driver says it's not confirmed yet, asking me to get down from the bus...

My confirmation number Boarding Code: CNSN98MR, Ticket ID - [protected]

Boarding time 26.06.2023 1.15 AM. I was really shocked. I need to complaint about that... I booked via easybook.com. at the mid night if he says like this means what can I do?

Truly,

Suresh Thiruvengadam

+[protected]

+[protected]

Bus driver is smoking in the bus while driving.

Ticket ID: [protected]

Seat: 2A

Bus Plate number: W6603G

Departure time: 18 Jun 2023 03:30 PM (15:30)

Trip from Sungai Nibong, Penang to KL sentral.

Video taken time: 7.03 pm

I unable to record clearly from my seat, but from the video, you can see the window is open and I can smell the second hands smoke. Some of the passengers is coughing.

Just wanted to tell you regarding the issues I be mentioned above. I don't know who is the drive was, but the way he talk was so rude and I hope billion star express can give an advisor to this poor attitude. He should not shout inside the bus. Poor the passenger that be scolded by him.

I know we not allowed to eat in bus. But do it includes candy, and water? At least consider people who have low sugar blood? Just make sure the passenger not bought/eating heavy meal like nasi, anything soups.

I'm boarding Billion star express on 5/6/2023 (Monday) Klang - Butterworth.

Sorry for the inconveniences. I hope you can take action ASAP.

Last time I buy this ticket from tbs to kuantan the bus never arrive and the staff can't do anything only advised me to make a refund but the money never receive at all and this time 05/06/23 the bus suppose to pick up at 9.00 am at Terminal Bus Temerloh but the bus never arrive the terminal staff told me that the bus have a breakdown need to to wait 2 hours and still never arrive at the terminal. Then 2 more hours the staff said that the Bus had been cancel. This company never take responsible of what happen never arrange a second bus to pick up even the when me want a refund the money still never received. I hope this company bankrupt this billion star express is a scam bus