Billion Stars Express review: Disgusting service and behavior from billion star/etika driver

I had the worst experience ever traveling with your company on 1 January 2025, from Butterworth to KL Sentral (12:30 PM, bus plate KEQ 7111).

First, my booked seat was already taken. When I asked the driver about it, he replied rudely: “Nak naik, naik. Kalau takmau naik tinggai.” Seriously? That’s how you talk to a paying customer? What kind of [censored]ing retarded old man? If this is the kind of people you hire, you should be ashamed.

Then, while I was lining up, the driver asked if I was with the man behind me (a stranger). When I said “No” he repeatedly joked, “Amboii! Nak kahwinkan takmau.” What kind of unprofessional and inappropriate behavior is this? He kept repeating it, even after I took my seat, making me feel uncomfortable and disrespected. You think that’s funny? It’s stupid and disgusting, not funny at all.

Also, how does your ticketing system even work? How can someone buy a seat that’s already booked? This is not just poor management, it’s a complete failure of your ticketing system and it shows a lack of care for your customers’ experience.

This driver’s behavior is a violation of professional conduct and unacceptable by any standard. He was rude, inappropriate, and clearly not fit for the job. Billion Star needs to seriously re-evaluate its hiring process and retrain its employees. Judging by the other complaints I’ve read, I’m not alone in facing these issues, and it’s clear your company doesn’t care about resolving them.

Get your act together, or just stop operating entirely. You’re a disgrace to the transportation industry.

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