BioLife Plasma Services review: Bad customer service 41

THAT IS FLIPPIN AWFUL! SOME OF THE PERSONS THEY HIRE ARE NOT PROFESSIONAL AT ALL. THEY KNOW THRU TESTS WE DO NOT HAVE HIV. ONG THET WOUKLD HAVE PISSED ME OFF TOO.

You said yourself as someone in the healthcare industry that the guiding rule is to take universal precautions and assume that everyone is infectious. While perhaps she didn't need to say aloud what she did, she was doing exactly what you said everyone in the healthcare industry already does - she assumed that you were infectious and wiped down the area with a proper solution as needed. You just need some thicker skin. If you know that you don't have HIV or some other blood borne pathogen, then that is all that matters. She was merely doing her job by treating you as infectious and taking universal precautions.

I totally agree with this complaint 100% because it is not just some Biolife plasma centers with idiotic employees, it is ALL biolife plasma centers. I had an experience at one once. Here it is short and sweet: The nurse who does your first physical checked me over, asked about atttoos, piercings. Thinking she was doing her job (she is after all a so-called pro right?) I assumed she saw the tattoo on my ankle when she pulled up my pant legs during my pohysical, and assumed that when she ran her finger down the spine of my back she also took note of my lower back tat as well. However, three months later., some pervert at the clinic was checking out my butt apparently because they "noticed" my butterfly tat that somhow was never on my chart. I thought that was strange, and also very disgusting on the perverted employyes part. What business did he have staring at my lower half anyway? So they make a huge ordeal about this little tattoo that should have bene noted long ago, but was not. The nurse called me a liar, treated me like I just recently got that tat (which, if you are a registered nurse you should be able to tell a fresh tat from one that ahs been there for three eyars right?) well this idiot couldn't, apparently, because they stopped me from donating. I gave them all the info on the tat artist who gave them to me, the pro website, the email address, the phone numbers (business line and cell phone), and three days went by and NOTHIGN had been done about it. I seriousely wanted to strangle people, considering I was relying on that 20.00 for gas to get me to work and abck through the week. However, these lazy idiots sat abck and did absolutely NOTHING to help my situation. This is in Eau Claire WI, not to mention. I also had a bad experience with the one in Texas as well. Their employees need to written up when they are rude to donors. So many of them are getting away with it way too much and something should be done about it. This [censor] you say was being a loudmouth and treating you like an alien specimen should be so ashamed of herself for making suhc a fool out of herself. She had no reason to make a huge ordeal out of nothing. Yes, take precaution, but take out a Lysol wipe, clean off the blood and shut the f*** up about it. It is that simple. They should not have treated you like a HIV case, that was just wrong on their part. I hope she gets HIV someday for being so stupid.

To be totally honest, I believe Biolife should only see donors walking on four legs because of all the hoops expected to jump through. Now they must think we are dogs... because myself and the other donors were (what I feel) treated "like dogs". I was expected to be at the donation center at 6:00 a.m. and I wasn't. I was there at 5:58 a.m. and stood at the door (with six other donors) until 6:07. If I'm on time and everyone else is on time, they can open the doors on time. Needless to say, the employees started to look at me like I was a [censored] when I tried the doors by rattling them until the building began to shake. Now, understand that I'm 6'2 and 218 lbs. and somewhat intimidating (so I've heard). I think my only actions more intimidating to other humans is my use of "please, thank you, you're wonderful, can I give you a hand" etc. (Cautionary note: excessive display of manners may cause people to believe they can take advantage of you, but should still be utilized due to the fact that the world might be a better place to raise our children if everyone did so.) Now mind you, I was not donating for the money, nor as a favor to anyone or as a promise, I was donating because I made a commitment to Biolife and to myself and that means my door will be open at 6:00 a.m. They lost me in the system... again... for the Nth time, their website is stupid (in case you need to schedule online) and the phlebotomists act as though they are doing you a favor. Now I am a chronic pain patient and have been treated fo 12 years, I answered all the questions with honesty i.e. medications, medical history, etc. and had to have an approval by my treating physician to donate and Biolife knows I am not prescibed meds for high blood pressure because my high blood pressure is due to chronic pain. My blood pressure was too high to donate but may have been within their scope if I didn't have to deal with the incompetency so I elected to be removed from their system altogether. Like I said, I don't need the money, I don't need to save anyones life, and I certainly don't need the headache and frustrations but I do think I should make aware my experience for other potential or current donors. Thank you for reading and try to have a great day... I know I will.

I have been waiting 45 minutes to donate. I will never wait this long again and I will give it 5 more minutes and I will leave today.

I contacted BioLife Sunday October the manager Kristen hung up on me in the middle of our conversation when I asked her to speak to her supervisor she told me she doesn't really have one and when I requested the corporate number I'm still waiting for that please contact me at [protected]

I was examined today (physical pre donation) and was told my left arm vein wasn't useful. I've had bloodwork done on my left as well as IVs and contrast IV. I've never had a problem.
The cuff put on left arm wasn't inflated as much as right arm pre left.
I don't feel this was accurate.

Lori Shelley, MA, ATC

Will never be back ! They make me wait on purpose every time I would show up because I complained once!

These people are trash, they are digging their nails through the gloves and applying as much pressure as possible while taking blood from the finger. It's bruised on one side and cut on the other.

While parked in the parking lot at the mt juliet tn service center I witnessed an employee in a KIA soul (complete with hanging lights in the windshield) snort a substance off the dashboard, proceed to take a puff out of a glass pipe, then precede to walk into work. She was a short blonde with glasses, her vehicle was described above.

I have went to try and donate and was told I can't because I am a sex offender. That is discrimination.

We are told that we would be there about 1 hour. Due to a shortage of employees and scheduling more people we had to wait about 1/2 hour to donate. There were 23 people waiting in line with me. There were open beds for donations.

Donars that quit donating are offered outrageous coupons to come back for a few visits. Long time donars (500 plus) are only occasionally offered measly coupons. It just seems wrong. The regular donars are your most important donars. Thanks for listening.

They aren't picking up their phones AT ALL! I have a donation coming up today and my phone number changed . I've been calling them back to back trying to tell them my number changed. I don't even think I can donate without that confirmation! Tell them pick up their phones like wtf . I called them 7 times back to back with no answer

They discriminate against people with mental illness, if you have depression they want a doctor's note for you to be able to donate. What does depression have to do with blood? Also they make you wait for 4 hours before you can even get in to see anyone about donating. Will not be returning they are rude and the worst kind of people.

This center lacks customer service. The staff does not know what they are doing. They have a serious lack of training and communication.

In 2014 I request from management to have my profile transferred to another plasma facility in which I believed was proper procedure. This request was conducted over the telephone and an argument between myself and the manager ensued. I learned today November 14th, 2019 that I was permanently deferred for having a disagreement over the phone . No!

Money was taken from my card a and its not showing me why or where it went. I would really like to know why it was taken.

BioLife, it's frontline employees, & esp management in Del City are complete [censored]. The mf recruiter for Lpn's is a straight up liar. If you value your life start away from Del City and it's current [censored] [censored] manager Terri Wannamaker

I went to another plasma center and mistakenly came back to Biolife 1 day before eligible. July 21. I was eligible on July 22. The system detected and flagged me as ineligible. The Manager did not like that I said I did not go somewhere else.and permanently banned from Biolife.

I have been donating on and off for awhile, BioLife really needs to restructure due to staff shortages. They need to cut back on number of donors until they have more staff. Only 2 people doing intake , my appointment was 5:10 and it’s now 5:40

Just became a new donor and have been trying to use my card to make purchases, but keep getting given error messages, after each error message 5 dollars is removed from the card with nothing purchased, its happened 3 times in the past couple days. Once on the 14th of this month, and twice today(the 16th).

This is my fifth time coming to this center this month to try and redeem a coupon that's expired due to the centers issues. I was giving a special coupon to come back today with the guaranteed appointment .when I get here there's an issue and the door is locked .I have no ride home. This happens frequently at this location .

If I could reach anyone in charge at Biolife I would ask why they bother with appointments? Isn’t the point to use data to have adequate staffing and facilities? It is now usual to wait over an hour to donate. This will likely be my last donation. I do not have hours to spare.

The Oklahoma City location treats their employees horrible especially those who have worked there longer please look into the situation thank you… the hire new comers and move them up higher and those that have been there the longest get treated like crap..

I referred my mom to donate but she went to different location she already completed 2 donations and I still haven’t received my referral bonus I went in to donate today and asked them about it and they pulled it up and said it was still pending what does that even mean

This is my 4th time donating plasma in Kissimmee with biolife. Everyone is so nice and helpful and the process is so easy. The app is so easy Tobias and so easy to make an appointment.

I would never donor at this place again. One of the staff was real racist. And he kept picking on me for no reason. I hate donor at biolife. They third time [censored]ing me ova at biolife. I been rude staff members at biolife. I been get cuss out at biolife. Most biolife members not doing that job well. This is not a good place to donor at.

01/28/2023 my apointment was at 08.00 am and i was in line for over two hrs before i could give if you have an apointment the why does it take so long just for little money it cost more in gas than give plasma at one of your places the one i go to is in bloomington indiana it should not take 2 to 3 hrs to wait to give plasma

The intake professionals told me I had to sign forms to get my MD to give his permission and medical clearance to donate BECAUSE OF MY AGE!

69

I am in great health

No cancer ever

No COPD

NOTHING

JUST ARTHRITIS IN MY KNEES AND THE GIRLS SAID I NEEDED TO SIGN MEDICAL PERMISSION FORMS

So I’m a donor a bio life plasma center in Rialto California . When I call I never get a pick nor call back im trying to become a new donor but no information giving I call to talk to nurse Shawn no answer it’s been weeks the plasma center is very busy

Do not ever donate here! They told me that I would have to wait a week because I “donated at another center. Todays date is a week from when I donated. They were very uncooperative, bad customer service. I had to call the Bio life in Snellville to find out why lol I will be calling cooperate on this center and going to BioLife Snellville.

I used the id on my phone to start going to bio plasma...here is a couple of me nths later, I'm here in Phoenix Arizona and they want let me use my id on my phone as an excuse for me not to donate I'm Moorish American ( brown skin color) 😡😡😡

The attachment is what I showed them on my phone but they said I can't donate

Their heart rate machines are messed up. I offered to bring my OWN pulse ox in to prove them wrong and they told me NO. If your not worried or concerned that your machines are wrong. Then why not just let me do it!?. Theys YOUNG females prance around here all day gawking at the STILL DRUNK OR VISIBLE HUNGOVER college boys that SMELL OF ALCOHOL

My name is Brandon king and one of the workers told me that i can donate on Wednesday then the other worker told me that i can come on Tuesday now i have got permanent dafarred

Staff talks about donors to other staff members in front of other donors on the floor. Very rude and issue never gets resolved. Making said donor feel very uncomfortable. When asked for a member of management no one is available ever. It's like they don't care about their donors. It's just a paycheck to them

Caveat emptor: Based on the numerous complaints regarding BioLife Plasma as well as my own experiences at the Del City, OK facility, I would highly recommend the following advice. DO NOT WASTE YOUR TIME with this pathetic business FULL STOP PERIOD!

It’s blatantly obvious by simply reading through the complaints that there’s a severe and systemic problem with basic customer service skills, respect, professionalism and training (just to name a few) with the associates that this company employs. Unfortunately that includes the flunky “managers” that are supposed to attempt to resolve issues instead of creating new issues through outright and unwarranted disrespect. What exactly are the qualifications required to become a “manager” at BioLife Plasma centers? Apparently, there aren’t very many except having a pulse and be the epitome of intrinsic incompetence and ignorance. Do yourself a favor and avoid this business at all costs.

I have a set people I like to stick me so that I don't get anxiety but the one the supervisors Sydney wouldn't let me get the person I requested even tho me and her have talked about this situation before and I feel like no one cares here this happens today Aug 13 2023 at the Harker heights location.

2 unemployed that'd was there's on October 10/11/2023 on a Wednesday at 8:30 in the morning when they was making a joke and a comet to me and I didn't liked it's when they was making me go backed and forward to the bed's and telling me the bed's in the green zone was opened and then they said it's it's was closed I don't know there's names at all

The Biolife Plasma center on Richmond and Eldridge in Houston, Texas is poorly staff as far as inexperienced blood draw technicians, they do not answer the phones to give test results. Was giving plasma at one appointment, arm and leg started cramping very badly, could not get anyone to come help me right away. Took over 5 minutes.