Black Arrow Express
Reviews and Complaints

I'm Gildalyn Molina from Dagupan City Pangasinan. I made an order in shopee. Upon checking my parcel it was delivered and received by Black Arrow Dagupan January 21 (Monday), it's been 4days since they received it and until now they didn't deliver it to me. I'm just being curios why it takes that long. I hope that you can help me about my concern because I really need the item i ordered. Thank you so much and have a blessed day ahead!

First attempt rider Christian agreed to rediver at 4pm the following day as I was still in Manila. 2nd attempt the rider Nino said my orders will be cancelled as I was not home which was just 1040am, which I did not agree on. I got furious as I thought it was clear that Chrustian agreed to redeliver at 4p the following day. I understand you are delivering a lot of items but all Im asking is consideration to get payment at 4pm since I was on my way home. Or anytime Sat.. but rider refused.

This is miscommunication and you cant consider this difficult situation.

My order from shopee (with tracking no. Bex0709444400290 and bex2924159490246) was supossed to arrived today, yet this retarded imbecile driver named kevin angelo santos who was supposed to deliver my items marked us as "consignee not available" even though I was home all day. No texts or calls to notify us about the order.

Tried messaging the # who sent me a confirmation message yet no updates.

Ordered a Nerf Gun For my son at xmas, black arrow courier claims he delivered it to me personally at my home. Impossible, I was not home that day. I checked the cctv and no courier came to my door that day. Still cant get a refund. My son, now doesn't have his xmas present I promised him

my tracking number PH1869436415282Z
courier name henry balayan DRS857370

Name
Kyle Terence Hykenbotham
Default
Pickup
Phone
(+[protected]
Address
Apt G 39 katihan street
Poblacion, Muntinlupa City
Metro Manila, Metro Manila 1776

The courier claimed a delivery and exceptance by me on the the 12th of december. Impossible. I was not at home and no package delivered

Unang una, hindi nila magawang magtext or tumawag na on the way na sila and pangalawa bat bigla bigla kayong mag RTS tapos ang reason is Reached maximum attempts of delivery? How come? Eh ni tumawag o text na pupunta po ngayon ang black arrow para ideliver ang binili niyo thru online hindi niyo magawa. How irresponsible. Tapos ngayon return to sender without me knowing na ganon pala. ANd last, kung talagang nagpunta kayo dito somebody will tell me specially ng kasama ko sa bahay. Ganyan kayo katamad magdeliver.

Maayos akong nagtatanong sa kanya kung ano ba yung idedeliver nya hindi nya masabi pilit nyang kinukuha yung pangalan at address ko since ang dami ng reklamo about sa mga scammer na involve ang shopee at lazada nagmake sure lang ako na meron talaga syang idedeliver na item, since hindi nya masabi kung ano yon tinanong ko sya kung magkano dahil kabisado ko yung mga inorder ko na item at kung magkano ang total.. this time tinaasan nya na ako ng boses kaya tinaasan ko din sya ng boses at sinabi ko na "wag mo kong sigawan!" Then ang sagot nya sakin "luh?! Hindi ko naman po kayo sinisigawan (biglang bumaba boses)" sa tingin ba nya sasabihin ko yon kung hindi nya ginawa? Tapos bago nya ma-end yung call minura nya ko ng "TANG INA KA!". Talaga ba black arrow? Tumatanggap kayo ng empleyadong bastos at walang modo sa customer? Napaka imposibleng hindi nya alam yung address na padedeliveran nya e bago iplace ang order sa shopee app hinihingi yung address ng customer.. gawan nyo ng aksyon yan! Kayo ang masisira sa tao kapag tumanggap kayo ng ganyang tao (kung tao nga ba).

It's about two weeks now and I still don't have the package yet. Puro pa promise mga chats na maidedeliver na ng gantong araw, gantong araw! Nag-antay ako wala padin! I wanna cancel the delivery and just ask them to reroute the item back to the seller nalang pero ang bait lang ng seller kasi eh! Very disgusting delivery service. Walang panama sa LBC Express! Nakakapanggigil! Di nalang magsara tong company na to. Paasa mga tao dito eh! Imbes na makatulong, perwisyo ang naibigay!

The phone case is nice but the courier: Black Arrow Express sucks 👎👎👎 Napaka sinungaling nang courier na yan, ang sabi eh nag deliver daw pero consignee unavailable, eh pano nangyari yun? Na maghapon lang akong nasa bahay ngayong week na ito kung totoo ngang nag deliver sila sana nareceive ko yan agad. Ni wala ngang text or tawag akong na receive na magde deliver sila. O kung sabihin na nating walang load (which imposibleng mangyari kasi kapag magde deliver ka, kailangan talaga may load ko para ma contact mo yung receiver) eh pwede namang magtanong tanong dito samin, along the road lang yung bahay namin madali lang hanapin at hindi ito yung unang beses na nag deliver sila na Black Arrow Express yung courier, nung una naka received naman ako ah? Kasi totoong dineliver worth 1k yun, tapos ngayon porket 292 pesos lang magsisinungaling kayo at sasabihing nag deliver? Eh wala ngang dumating dito sa bahay namin na taga Black Arrow Express. Tapos nung kinontak ko yung Facebook page nang Black Arrow Express eh sasabihin na kunin nalang daw sa hub nala? Gaguhan lang? Ako pa mismo yung nagkuha nung inorder ko sa office nala kasi sabi na sa hub nalang nila kunin dahil HINDI NA DAW IDI'DELIVER. GIGIL NIYO SI AKO. 😡 NAPAKA SINUNGALING NIYO. AYOS AYUSIN NIYO TRABAHO NIYO! Cash On Delivery daw? Tapos yung mismong receiver pa yung nagkuha sa hub nila and take note: May butas na yung order ko, sa packaging niya makikita mong tinangka nilang buksan. Nakakagigil kayo. NAPAKA SINUNGALING NIYO EH HINDI NAMAN TALAGA KAYO NAG DELIVER. GRABE PERWISYO PA BINIGAY NIYO SAMIN.

Order ID is 18111100295NEU4. Always tagged as consignee not available without even trying to deliver it first time. No text no call then tagged as consingee not available. Can you please provide proper service and make sure deliveries are made right? Very poor service here in the philippines/cebu city. Yesterday it is tagged as delivered by clapano hedrogenio jr. Labiste. But not delivered and no attempt. Today its tagged being delivered by guion raymond ybanez but still no attempt.. no txt or call received. Why is this like this? Can you please fix this?

So I ordered on shopee and since I have no choice, I picked back arrow for delivery with a much higher cost for shipping, as I was saying I have no choice because other courier isn't availble. So I picked your courier.

Yesterday, An unknown number txted me telling me Where's the landmark for my place... Guess what? he only just texted me insteqd of calling me ahead of time telling me I have a parcel scheduled for deliver today! you should've informed me through phone call man lang telling na I'll be receiving my package anytime this day. But I didn't received any! What a poor service of yours! What If I'm not home yet?

Or maybe texted me twice or trice, what if im late receiver during thay moment! Im so disappointed!

I ordered some things from kuhong. ph and it was supposed to be delivered on October 24, 2018 according to the shipping information. I have another errand on that day and was hesitant to go out since I'm expecting the delivery. I waited until until 10am and no text message or anything that will inform me about the delivery so I decided to just make a quick trip downtown to settle something and go home by 12pm. But then the rider texted me around 10:55am saying I have a delivery. I replied and asked if what time will he be able to deliver it since I went out for a bit but no response or anything. The following day, October 25th, I stayed at home hoping to catch the delivery but nothing came not even a text message informing me about a delivery and today, October 26, it never really came. I went to check the shipping info in shopee and found out that it's alrdy in sorting center to be returned to the seller.

Please this is so frustrating. Please inform your addressee ahead, like the night before or first thing in the morning. Please look into this. Thank you

Last Oct 19, 2018, I ordered Girl Sanitary Napkin Storage Holder (18101721436N9BS) and Travel Dresser Pouch (181019072042A1J) in Shopee. It was delivered Oct 22 thru Blackarrow Express. Upon delivery my mother paid the Girl Sanitary Napkin Storage Holder worth P700.00 then asked for the amount to be paid for the Travel Dresser Pouch. Apparently, the rider from blackarrow requested for P2, 000.00. My mother paid P2, 000.00 for the Travel Dresser Pouch and claimed the items. The rider did not ask my mother to sign the acknowledgment receipt indicating the actual price of the package and did not return the P500.00 excess.

Same problem, they texted me that they will deliver my parcel today so I waited all day but no one came and then suddenly I checked my shoppe app to checked the tracking of my parcel and it says that "consignee not available" i'm so disappointed, I even texted the no. That i'm waiting the whole day but no one replies they should have texted their customers if they can't locate the house instead of lying!

I placed my order at shopee last 9/26/18. Shopee is slightly cheaper than lazada but be very aware that their courier black arrow express delivers your item very late. Sobrang delay. I recommend if your in a hurry dont buy at shopee unless they change their courier. Until now oct.6, 2018 still has no update. I called them and told me its still in transit going to cebu. Just imagine that. Transacted at sept. 26, 2018 until now hndi pa dumadating sa cebu. Napaka pangit ng courier nato. Pls shopee change your courier like lazada

September 27 nag message sakin yung delivery boy na idedeliver na yung in order ko sa shopee and mag prepare na ako ng pera pero sabi ko na kung pwede na ipagbukas na lang kasi wala ako sa bahay and walang sinong magpipick-up, nag okay siya. Pagkabukas (september 28) I keep on calling him pero lagi niyang pinapatay and I know sinasadya niya kasi nag riring naman so minessage ko ilang beses pero walang reply kaya tinawagan ko ulit hundred times pero wala, binabaan pa rin ako like hello?! Why you gotta be so rude?! Importante pa naman yung inorder ko, kung ayaw niyang magdeliver at gampanan ang trabaho niya sana tinext niya na lang ako na "ay0qo edeliv3r sayo maam, pang3t mouh" or much better na mag resign na lang! Sayang effort tsaka load ko! Eh parang naglolokohan lang, mas masakit kaysa sa heartbreak kakaloka nakaka stress!

Ps. Koya naman kung hindi okay sayo na ipagbukas yung pick up, sabihin mo! Okay ka ng okay dyan pero nang ookray ka lang pala! Nag paload talaga ako para matawagan ka ng hundred times pero waley rejected par! Feeling neto tse.

I file complaint regarding this deliveryman from blackarrow to Shoppee but apparently they want us to file compalin to BlackArrow express. Mr Roque Von Navarrette has been asking extra fee for the delivery of my packages which the delivery is already PAID. I just found out this after I personally recieve the last parcel. I hope blackarrow will take action.

I had experienced more than 10 delivieres with shopee and all delivery service is a bad experience. But this one is the worst. Common situation, the courier is lazy. Will not deliver, because im not at home, that's common. If I dont ask for a manager, he wont deliver. Another situation, he said that he contacted us, that he went to our house, and actually didnt. I dont think I need to eleborate as I know you have this multiple complaints. With how bad your delivery service is (and im also talking about ninja van) but this one, is the worst. My package is on rts. Delivery guy said, he is coming.. I waited outside my house for more than 3 hours and kept calling him, where is he. Next thing I know, my product is in transit back to china. I cant tell you how many angry I am to all your delivery guys and worst is, this happens in all my delivery. This return to sender situation is the worst. No.1, first attempt, he said he is coming, I was not at home so I told him to wait. He did not rey, did not contact back, we kept calling him but he didnt answer. No.2, second attempt, I stayed home whole day, I went out when he said he is coming, even asked for a landmark outisde my house. No one came. Now my package is back to china!?!?! What the actually [censored] is this. Excuse the language but this is the worst. I sure do hope you can do something about my package, & most of all about your delivery service.

Ordered an item on shoppee last 4/19. Order should be received on or before 4/24 as per shoppee's system. 4/21 it was already in BAE sorting center in Parañaque and until now no update. Already raised this concern to the CS email support but still nothing happened. The CS email support just keep on sending a template that the item will be delivered anytime soon but no exact date.

Last February 11, Sunday. I received a text from Black Arrow express that they will going to deliver the item that I ordered Ref no: 180130194608HYC. They use this mobile number: [protected].
I waited all day and night that day but my order was not delivered. I contacted the selled and the seller said that the status is insufficient fund COD! How can this be?! I waited all day. no delivery man came then they will say that I don't have the money to pay?! Please do something about it!