Black & Decker
Reviews and Complaints

i boufght a black and decker easy feed works great except the line is so thin you get 3 feet thrn it broks and you got to restring it over and over again do they make a heavy duty string or is this just another waste of my money i got thread stronget than this at 20 bucks for 3 spools its and all day job to do a small yard i thought better of black and decker till now good concept epic failure

I have tried several times - and failed - to solve the problem of a jammed spool line. I don't mind about that, I only bought Black & Decker because I needed something quickly and never had much faith in their products in the first place. What really annoys me is the staggering arrogance that deems it necessary to punish customers with a a £5 charge simply to report an apparent fault and seek a remedy. I can't think of another company I've ever dealt with who in this respect behave quite so badly as Black and Decker.

We bought the same coffee pot 6 months ago to replace the exact same one we had for years. We have had nothing but problems out of it. It leaks all the time and the basket does not sit all the way down into the filter. It's ridiculous and we need a new one free of charge. It came from Walmart in Statesville. It's probably someone not doing their job.

We have purchased 4 of these batteries for our lawn trimmer. We followed the directions exactly as to how to charge the battery. When we start trimming, the battery only lasts for a very short period of time so we are never able to trim much of our lawn. We also store the battery with the carrying caps whenever it is out of the trimmer or charger. These batteries still do not keep the charge.

I purchased this handheld vacuum to use for cleaning up cat litter and quick clean ups and when I got it at first it seemed okay the first time I used it. Vacuumed decent though suction was not great. My husband threw the box away thinking it was working fine, but the second time we used it the suction is so bad that it will not pick up anything. My kids have to use it to clean up cat litter and it will barely suck up any of it and when it does then it just falls back out. I am usually a happy customer of this brand, but I am very unhappy about this purchase and feel it was a waste of my money. If I had the box to return it I would do so.

Hello

I've used Black & Decker products since we bought our house over 25 years ago, and have always been reasonably happy with eveything. The only other time I had a problem, B&D quickly resolved it to my complete satisfaction.

For the last couple months, I'm been having a problem with the spools of weed-wacker line. The feed line is consistantly breaking off, right down to the quick, within 15 SECONDS (!) It's taking me forever to finish my lawn when before it would only take 5 minutes tops. I'm talking about THE LAST 10 SPOOLS breaking off. I keep buying new spools thinking that the problem will eventually stop, but it doesn't. It's sooo frustracting when I end up using a WHOLE SPOOL OF LINE just to weed-wack my front yard, which is not very big. It's gotten so bad that I've stopped weed-wacking both the front and back yards, which, of course, leaves my lawn looking unfinished and unkept. I'm not doing anything different when putting in the line, I'm being careful around metal fencing or concrete, or anything that the line might catch on, so I don't know why it's happening. It's driving me crazy.

I can't afford to keep buying line every week at almost $10 a pop (I live in Florida) and I'm considering getting another weed-wacker in order to solve the problem, (which would be a shame since the actual weed-wacker from B&D is still in good shape) but truthfully, I'm hesitating purchasing another weed-wacker from B&D because of the ongoing problem.

I need a solution. I'm willing to try anything.

Thanks for listening
Robin Jackson [protected])

Thought there was a missing piece in the box (Item 16) in the manual. Brought the item back to the good guys for a refund or store credit. The sales people there (At least 3 or them) had to scour through the manual to refer it to a super fine print in the appendix to show this particular model does not come with item 16, which was not mentioned in the itemized tools of the manual. I find this very misleading as the extension tool is something that I use quite frequently in a vacuum cleaner. I was not allowed a refund or a store credit. Now I'm stuck with a vacuum cleaner that does not have the full functionality that I thought I had purchased. Very misleading company.

Tool your reference : [protected]

I felt cheated when I received the product not as what I ordered (Black & Decker) some china branded.

I paid RM299.00 which I recevied the amount is about less then RM100.00 . Only a drill in a small box.

You can check your DHL delivery id; [protected]. I hope you can rectify this before I make a complain to KPNKK AND POLICE for cheating.
My address: aziz omar, 2218 Jalan 3/4 Fasa 3, Bandar Baru Sg Buloh.

30 juin 2018 à 15:00 en arrivant à la maison:
J'ai ouvert la boîte du robot culinaire, et en sortant l'appareil quelque chose m'a tombé sur le dessus du pied droit. La lame du robot n'était pas emballé adéquatement, elle m'a sectionné le dessus du pied droit, d'environ 4 pouces de long et coupure très profonde.
15:05 l'ambulance a été appelé sur les lieux car saignement était très intense. 15h30 arrivé à l'hôpital Ste-Eustache. j'ai eu 9 points de suture. Arrêt de travail. incapable de mettre des chaussures et de marcher normalement, nous sommes le 13 juillet 2018 aujourd'hui et je suis traité pour de l'infection dans la plaie. l'arrêt de travail sera un peu plus long.
Un dédommagement de votre part serait apprécié. et si je peux empêcher un autre accident de ce genre d'arriver, il serait nécessaire de revoir l'emballage de ce produit qui peut s'avérer très dangereux.
Espérant avoir de vos nouvelles sous peu...
[protected]@videotron.ca

On February 3, 2018, I purchased a black and decker 36 volt lithium trimmer (model no LST136) from a sears store in cookeville tn that was clososing out all of its merchandise.

For over a month, after the unit is full charged, I only get 4 or 5 minutes of actual run time while using the grass trimmer.

After reading the owners manual, I see that it was printed in 2012 and "2013" is stamped in blue letters in the booklet.

It appears that I purchased a very old product last February and maybe this explains the poor performing battery.

What kind of relief can I get from black and decker?

Regards,

David a Dawidczyk
609 statesville
Watertown tn 37184

Needed to replace a 3 year old plastic jar base for the blender, as the plastic had separated. Finally routed to a site in the U.S. Lady was extremely polite but obviously embarrassed to tell me the price was $36.95 U.S. or around $49.00 Canadian! This from the official Black and Decker parts site. This is probably a 10c part.

Will not buy B&D ever again.

My name is Vladimir Grach. I had a Black & Decker vacuum cleaner that started to malfunction about 8 months after it was purchased. The warranty was still valid, so I sent it to a Black & Decker service center located in 377 University Avenue, Westwood, MA 02090, USA for a replacement. I live near Montreal, Canada. Now I know that there is a service center in Montreal, but when I sent it (August 19, 2017), the cell pone operator has identified the above mentioned center as the closest one. I didn't receive anything for two and a half months, so I decided to call the center to see what is the issue. I don't remember the name of the representative, but he said that the item has been received. He than said, that the replacement will take place, but because of the cross boarder issues it will take some time. I am a full time student. I don't have much time to deal with claims and phone calls. So I waited until after the Christmas holidays, and I called again. The representative said that there is no record of my vacuum cleaner, and since I didn't remember the name of the last representative I spoke to, there was nothing he could do. This is the way it was over, and I haven't received anything ever since. I just wanted to let you know that I am very disappointed with your service. Next time I will reconsider the choice of you brand.
Thank you for your attention.

P.S.
Please find the attached my post office receipt. Using the USPS Tracking Number it can be checked that the item was delivered to the service center.

Hi,

I bought the DVJ320J Dustbuster last year in May '17 from Amazon. I've mainly used it to clean my car. However, the product stopped working, not charging at all. I am very disappointed in B&D as it's a very famous brand, but this product didn't even last a year. I always buy Black & Decker due to it's reputation, so I like to get a replacement model or if not a full refund please.

Best regards,
Herman

NO filters available anywhere in Canada or the USA not retail or in the warehouse. what a sorry company that doesn't sell a replacement filter.
I have tried every store and warehouse in black and decker and they keep sending me the pre filter basket. I Want the paper replacement filter that sits inside the prefilter.
I will never buy another black and decker product again

See photo of how I fixed that damned thumb trigger ... I ground a groove in it and inserted a nickel so it was locked into position to run every time I squeezed the finger trigger. Prior to this, every time I changed hands, I had to pull back the trigger with my thumb while also squeezing the finger trigger ... this is a hell on my arthritic fingers/hands!
This needs to be redesigned so the thumb control can be locked into position.

I had bought a vacuum cleaner from Abu Dhabi in January 2017. After a 6 months use it was diagonised with motor fault by the region ( Coimbatore Orient service center). Though it is under warranty they deny to take the responsibility for the replacement of the motor. It is embarrassing to see such a reputed firm with such irresponsible subfranchise under consideration.

Appreciate to take an action immediately & rectify my vacuum cleaner asap.

Regards
Haroon
Haru.[protected]@gmail.com
+[protected]

Bought it thought it would be good being a black and decker product
opened the first can ok, but the next 5 cans had to be cut open with knives or torn apart with vise grips. It will not cut the lid off. There are also slivers of metal sticking out along the edges where the opener runs around trying to cut which -I think may be very dangerous. They cut your hand and I don't know what they would do to a person if they were ingested. Very disappointed. Threw the packaging away because I was sure I had a good product.

Four months ago I purchased a coffee maker ( DCM100R / TYPE 1 ) & first the lid broke on one side & then the other side... Now it's leaking water on the bottom. I always use the timer cause I enjoy my coffee first thing in the morning, but when the water has leaked out everywhere, I don't have my coffee. I have had "BLACK & DECKER " products in the past & still do. I needed a "RED" coffee maker & IT TOOK ME SOME TIME TO FIND ONE, BUT NOW I'm JUST PUZZLED & DISAPPOINTED...

THANK YOU & GOD BLESS,

KATHY A. MURPHY

Hello, I have a Black and Decker CM1936 Type 1 36V 19in Mower that was purchased approx. 4-5 years ago and still runs great. The charger has been lost and looking to buy a new one I found that the charger and the battery for this mower are now obsolete. The only place I can find a charger that will work is on eBay and they are biding 100+ dollars. What can Black & Decker do to help find this part? Customer service has not been able to suggest anything helpful except to look on eBay or E Replacement.com. Am I'm out of a lawn mower until I have $ to buy a new one. But I cant believe that this mower has obsolete parts on it already... I can guarantee that I wont be buying black & Decker again.

I just drove through crazy flood traffic to get into town to buy a toaster oven because my oven went out and I know I won't be able to find someone to install a replacement right now during this flood. I got home and opened the box to find the oven was very dented on the back. I took it back...another crazy adventure through nasty traffic and bought another one. I took it home, opened it up and found the front of it broken. Both were in original packaging. Obviously, with two out of two having such poor quality control, I won't be purchasing another one, but I still have to drive back into town to return the second one. Three trips for NOTHING! I doubt I will EVER buy another Black and Decker product after this experience.

Imagine the inconvenience of just trying to get a small oven during the flood and then having all this to contend with!