Black & Decker
Reviews and Complaints

c an opener has stopped opening & turning! What a piece of crap! I am very disappointed with something that worked great for a few weeks! This is not how a company should make products, just to use a short time, then to throw the JUNK away in a few weeks! Your PRODUCTS are horrid!I have had an older can opener the kind that cuts the lid off with sharp edges, since 1978! This piece of JUNK should not be sold! You should be ashamed of your company & the products that you make!

To whom it may concern,

Purchased a Black and Decker 60 Volt Weed Trimmer, extra battery and extra trimmer reels back on April 29th. Both batteries turned out to be bad which happens, not a big deal. Today is August 20th and still have not used the trimmer. After an all summer ordeal which included sending the batteries and charger to a Dewalt Service Factory in Denver. We have received one battery and our charger and the other bad battery back. Why they sent the bad battery back who knows. So I guess it is finally coming to an end, hopefully the new batteries are good. Is 4 months or more considered prompt service, if so then we need to find another tool manufacturer.

We have rental properties and have purchased numerous B&D tools including drills corded, 12v & 18v, circular saws, screw drivers accessories hand tools, garden tiller, 36v mowers, 2 blowers, 8 weed trimmers, extra fast chargers all along with our current products which was well over $300.00, and 12 - 18v batteries. Plus many many home products, these are products which come to mind, I'm sure there are lots more over the years and hopefully more to come in the future. I am seriously considering going over to the Kovalt Brand at Lowes Home Center. I can easily take my problems to their local store, in this case Rapid City. To this date have only bought a few tools from Lowes but I'm sure they would appreciate our business. Looking forward to hearing from you !

Timothy Theusch
306 N. 3rd St.
PO Box 1004
Hot Springs SD 57747
[protected]

Bought at Menards
04/29/2017
Case #[protected]
Trimmer - LST560
Charger – BDCAAC608
Battery - LBX 1560
Battery – LBX2560

I recently purchased the Black & Decker Mill & Brew. I liked the feature that allowed me to put my coffee beans In the same basket as ground coffee and the built in grinder would grind the coffee and then immediately brew. Sounded like a great feature. I was however, very disappointed with this coffee pot. Even on the highest brew setting the coffee is weak to the taste. The basket did not require a filter so I spent time emptying the coffee grounds and then washing the basket. This was an inconvenience. Also, this is the first pot I have owned in years that left a residue at the bottom of the pot and in my coffee cup. Another poor feature is the design of the pot. It leaks when you pour it into the maker.

I ordered a product from Black and Decker Coffee Pot. I used it only twice and after that it went on fire. I called to their customer service and asked what can I do with the above-mentioned problem but they told that I can do nothing as I have no warranty. They didn’t give me warranty at all. I didn’t notice it in time.

Bought B & D 1.7 cu ft BNA 17 compact refrigerator for daughter's dorm room. Food had a metallic taste. Refrigerator would just stop working without warning, spoiling food. Took it back to Walmart. Wouldn't take it because they said it was past 90 days. Called customer service. Return policy was too expensive and difficult. Wrote to company president and got no response. Don't buy this.

I replaced a 2000 TY1 B&D toaster oven with the TROS 1000. The product is more cheaply made with poor design features than the one replaced. I had a difficult time hanging the oven. The spacers do not screw into the hanging screws. The instructions say you may need help to hold the spacers in place as the unit is screwed in. I used the spacers from the old toaster oven which did screw onto the hanging screws. The hangers are easily bent and I had to straighten the hangers and then bend the hangers to make them hold the space saver up. I then had to shift the entire unit to keep the door from hitting the mounting bracket. I keep my fingers crossed it does not fall down. But then, if I get rid or the unit, it makes no difference.A drop down crumb tray rather than a removable tray is messy and is a stupid design change for a hanging oven. One must either clean up the crumbs from the counter or put another container under the tray to catch the crumbs.

There is no broiler. I made the assumption that when the product description says “Broiling Rack Fits a Casserole Dish that the unit included a broiler.”I did no comparison shopping because I liked the old toaster oven and was too much in a hurry to buy. Do your research and comparison shopping.Finally, I never saw a digital appliance without a clock.

Black and Decker digital iron works well when it works.But never works for more than a year. I wonder if they have something programmed in to make it stop working after the 1 year warranty is up.

Call me an idiot, but I actually bought two of them. The first one the cord went bad and they had me send it to them and they sent me a replacement, refurbished of course. Because it took so long for them to send the replacement, I (dummy me) went out and bought a new one. Figuring that they had fixed the problem and I would just have two irons that I liked. Well one year and two months later the new iron went out. Same cord problem. So I took out the iron they sent me and one month later that iron shows error code. The owners manual says nothing about an error code, so I called the company. Agent #1180 Kathy said there is nothing I can do it is out of warranty. About the error code, unplug for five minutes and try again turn on a low setting. When I explained to her that I had done that and more she again, said nothing I can do. Where is the pickle?

Three irons and I still can't iron

They don't stand by there product.

I purchased their electric pest control, which comes in a package of three. Plugged them in and all they seemed to have done is attracked more pests in my house. I had to continue using spray. I have cats and did not want to use spray. I was going to purchase Riddex, and people are saying they don't work either.

I am on my second Black & Decker Skillet. On the first one, the plug was incredibly difficult to insert without force so I exchanged it for the identical skillet. The second one was easier to plug in at first. After a few months the plug started coming out on its own and it started being difficult to plug it all the way.
Last night I was using the skillet. After about 1/2 hour of cooking I started hearing weird noised from my kitchen, I went in to investigate and was horrified to see sparks and flames shooting out from the bottom of my skillet. Luckily I had the skillet sitting on a tempered glass cutting board so my countertop wasn't set on fire.
Today I tried contacting Black & Decker online only to find out that they do not make kitchen appliances, they outsource the work to a company called Applica Consumer Products and Black & Decker do not offer support, even though it's their name on the product. I tried to contact Appllica Consumer Products online and the search engine could not find them. That means that even though the Black & Decker name is on the product, you can't assume that it means you are buying: quality. warranty, or any kind of customer support. If you also had problems with this product, or any other, you need to contact (in Canada) the Health Canada Product Safety Division at [protected] OR (in the USA) the National Capital Region Consumer Product Safety Bureau at [protected].

I have used my weed wacker for less than two summers and I got two batteries with it when I bought it at Lowes and I only get 10 or 15 minutes of use out of each battery. I charge them the way I am supposes to, and it is agravating not to get any more use out of them.

I have a major complaint. I bought one of your under the counter coffee makers, less then three (3) weeks ago. I have the receipt for when I bought it. Two problems that I have with the coffee maker is that the clock is ALWAYS off. It does not keep the time all the time. I will set it on the correct time and it will be off by 8 hours when I get home from work. Also when you put the coffee pot into it place the drawer will come out part way. So some mornings we have had over fill all over the counter. Now I have to get up and turn it on and watch it do everything. Just so I won't have any accidents to clean up. Would like to know what you want me to do or what you can do for me. Also just to let you know. I bought one of your under the counter can-openers for my mother for Mother's Day and right now I don't really know if I want to give it to her.

I purchased a black & Decker HT22D from Home Depot 6 months ago. I have been very satisfied with trimmers performance. Unfortunately the last time I used it one of the ears on the cutting blade broke off.
Today I took it to a Black and Decker service center for repair and was told it could not be repaired since Black and Decker no longer provided replacement blades. In conclusion, I'm very upset that Black and Decker doesn't support what they sell. While it was an excellent product until the blade broke.

Ordered the coffeemaker on 4/26/08 Received shipment 5/8/08. They sent me a coffeemaker: 1.that was not the model I even ordered and, 2. HAD BEEN RETURNED TO THEM BY ANOTHER CUSTOMER BECAUSE IT QUIT WORKING AFTER A WEEK! How do I know this? THEY INCLUDED ALL OF THE OTHER CUSTOMERS PAPERWORK IN MY BOX! and the coffeemaker had clearly been used. I emailed them and they sent me an automated response saying they would email me a return authorization(basically if they saw fit) in 7-10 days, charge me 15% restocking fee and it would take two months to see a credit on my charge card. And of course, they can't be reached by phone-convenient for them. Luckily, I have Paypal to fall back on for help.

DO NOT DO BUSINESS WITH THIS OUTFIT - Had I taken the time to read all the complaints about this company I never would have ordered from them. Live and Learn.

I am a very dissatisfied customer with Lowe's and Black & Decker. I am dissatisfied with Lowe's only because this isn't the first product I've had a problem with. They should do a better job screening the products they sell. That's my only beef with Lowe's. They are a fantastic business otherwise.

About a year and a half ago I purchased a Leaf Hog from my local Lowes (East Dallas off NW Hwy). On my second use, the motor burned out and it didn't work any more. I took it to Lowe's but they told me to contact B&D. I contacted B&D and was told to take the Leag Hog to a Service Center in Garland, TX. I did. I left it with the technician and within a couple of weeks received a new Leaf Hog. On using the Leaf Hog for the first time, it burned out. I called B&D back and they sent me another new Leaf Hog. The same thing happened. I may have done this one more time. I don't recall. Finally, I was so upset I threw out the defective Leaf Hog, went to Home Depot and purchased a new Toro leaf blower. It works great.

The product was recalled but Customer Service didn't know that and I only found out after I stumbled upon it on their website. Shame on you Black & Decker for your poor internal communications. You've lost this customer for life.

William Long, Dallas, TX.

Black and Decker - www.blackanddecker.com

I have had several poor experiences with Black and Decker products. I have chosen appliances by Black and Decker based on price and visual satisfaction. The blender I purchased broke within six months. The food processor that I bought just last month just broke tonight. I am almost glad that it broke... It was so difficult to use in the first place. The locking function needs some work. I do not want to spend my money replacing products that should have longevity! Please look elsewhere before wasting your money on these products.

I purchased a black & Decker BV4000 Type l l20Vac 60142 Blower and Vac from Home Depot a couple years ago and from day one the vac bag will not stay tightly attached and the debri blows all over operator and into air. You replaced this bag once, but now it is not working again. Have you improved this product and since the replacements aren't working, am I entitled to a discount on a better product?

Please advise as this is an excellent idea but a very bad designed product.

Black & Decker used to mean quality in home appliances and you could feel good about purchasing their products. This Quick N Easy food processor is garbage.

Cheap, poorly manufactured plastic pieces and nobody gave any thought to the "convenient" spout which spews product all over the counter when you try to use it. Maybe if you had a container the size of the kitchen sink to catch whatever you're trying to shred...

The main problem, however, is the locking lid. Cheap, cheap, cheap! Fine for processing with the blade in the bowl, but the tiny plastic latch BROKE the first time I tried to shred mozzarella. No pressure on my part, mind you, just the pressure of the cheese upward SNAPPED that latch.

I've only owned this thing for 2 months. Really disappointed in Black & Decker. I have no doubt the motor will continue to run forever, but what good is it? The replacement part costs as much as the original appliance! Now I will spend considerably more on a different brand with better track record and customer service.

What happened to Black & Decker?

I purchased A Black & Decker vacuum bagger (model VS 2000) new from WalMart, and it NEVER worked properly. The Blacj & Decker replaced another bagger I had that was made in France, and which worked perfectly, but for which bags were no longer available. The point is that I am familiar with how vacuum baggers are supposed to work, and the B&D never performed as advertised. My second mistake (the first being the purchase of a Black and Decker product) was my continued attempts to make this piece of garbage work until the one year warranty expired. When I contacted Black and Decker, they were unwilling to even look at the machine to determine if it was defective. My advice: steer clear of Black & Decker. It is an inferior product, and their service is non existent.

I made a spur of the moment purchase of a B&D blender and a B&D coffee maker b/c a $20 rebate was offered from Linens and Things. One was purchased in late December '05; the other in early January '06.

The blender died several weeks ago while it was blending cooked chick peas and yogurt. We, like another customer who has written about his iron, wanted to try to fix the motor, but could not access the it b/c a very special screw driver is needed.

I would like a refund, and I promise not to purchase a B&D blender again.