Bob's Discount Furniture
Reviews and Complaints

I purchased a number of items for my home, including a wall unit that had a door that fell off almost immediately. I have been waiting for nearly two years if not longer to get the door repaired even though I paid for the special program that provides repairs when something goes wrong. I have had repair come without parts over and over. I have had parts mailed and they are the wrong parts. I have called back and been promised one thing after another and now with today's call after waiting another month once again, after the repair main came out, once again, without the parts, but promised them within a few days, I was told that I have to track down the parts via UPS and call them back. Why am I chasing parts, that I didn't even order. Your company did. Why am I still waiting for my Wall Unit door to be repaired. Why don't you come with what you need? I just recently ordered a bed. I found after I paid for the white glove treatment and my home was left a mess that the bed was not put together correctly. I, again, waited for someone to come to the home and repair it. When Miguel (who was a nice guy) arrived, he to did not have the parts, some screws. I had to search my kitchen drawer for some, not even sure the right size and was told someone would call within 48 hours and would make arrangements to come out and check the whole bed for compliance/safety and ensure it was now stable and secure, no call. I, also, waited all day, once again for Miguel when given a two hour window that he would arrive and lost ANOTHER days pay. Do you all do this on purpose? I want this matter resolved (both of them at the same time) ASAP/expeditiously or I will be filing formal grievances for the very poor customer service and charges that I should not have incurred. I will expect a response by the end of the week or I will proceed in another manner & you will forever lose a customer and all the people I inform will never be customers, either. Additionally, the last person I spoke to, when I was no longer tolerant of the excuses and broken promises, was rude, cutting me off, not listening to my legitimate concerns, and then made some very off handed, disrespectful, arrogant, short-tempered remark to me. What is wrong with you folks? Judith Wilde [protected]

Received a delivery. They were suppose to haul away old bed. Delivery drivers refused even though it was in the notes. Customer service has been the worst I've ever received anywhere. No resolution and no help and old mattress is still in my home. Promised things that were never followed through with etc etc. spent almost $2, 000 to get treated horribly!

I purchased a Low Rider Wireless Adjustable Bed in 09/2018 under order #[protected], and a few months after the purchase i notice the head and foot would drop by itself. I called customer service line and was told they had to have a technician come out and inspect the rider. After the inspection it was determined that the motor was defective and a new motor had to be ordered and installed. I did not want to go through this process, especially when I only had a few month with the merchandise and it was already not working properly. I spoke to a manager and was told that this would fix the issue so i agreed to have it replaced. She placed the order but since 2 month had past and i had only received one of the motors a whole new rider was ordered for all the inconvenience. I informed the Manager that if this was to occur again I would request an reselection of something else and she agreed. Not even 2 MONTHS after a new rider I began to experience the same issues but now the rider makes a loud noise. I called customer service and spoke to the same manager and she told me that now i have to have the same items changed. At this point i do not want this item and i want a credit for reselection. In the 8 months that i have had this item i have only experienced DEFECTED merchandise. On my receit it states "ALL FURNITURE THAT IS PURCHASED AT OUR REGULAR PRICE IS GUARENTEED TO BE FREE FROM FACTORY DEFECTS FOR 1 YEAR TO THE ORIGINAL PURCHASER WITHIN OUR NORMAL DELIVERY AREA" This has not been true from the moment i purchase this from you. I don't want to waste anyones time and do not want my time waisted. I want this merchandise out of my house and would like a reselection for something worth my money. I would appreciate if someone can get back to me and stop having me go through this process. It is clear that these riders are all defected and it is not correct to have someone purchase a defective merchandise and not able to return for a reselection. I can be reached at [protected].

Thank you,

Natalie

A Bob's Furniture truck hit my parked car. The driver left a note with his name and phone number. I called the phone number but have been unable to get a response from the driver. I. Alled Bob's Furniture and They took my information and promised to call back from a manager. I have been unable to file a police report or a claim on my insurance company because I have been unable to get any type of response from Bob's furniture. Not only have they not responded to me with the information I need to get my vehicle repaired, the few times that I have called them the customer service representatives I've spoken to have been rude and unhelpful. Hey repeatedly asked for a phone number or email address for the store manager or a customer service manager but have been denied every time

Automatic reclining sofa does not recline. Had the sofa for two weeks now had service tech here two times and still not fixed. The first tech ordered two wrong parts now have to wait once again for the correct part and call to schedule service again. This is time consuming and once again will have to wait for service to come and hopefully this time the 2nd tech got it right and ordered the right part and hopefully we can use the reclining sofa that we purchased. This was an expensive sofa and we will not be purchasing again from bobs. Employees need to be more competent in their job and bobs needs to address this issue. My time is valuable and should have been resolved with the first service call!

Our couch frame cracked just under a year into ownership and they claim its not a manufacturer defect. I'm not a large man and my wife weighs less than me. Just up and cracked when I sat down one evening. They use cheap materials and then turn a blind eye when their products fail. Glad we got their stupid extended warranty to fix a couch thats LESS THAN A YEAR OLD. We were happy with their bed set and decided to get a couch. Hopefully the warranty company fixes it correctly. Guess that mistake wont be made again.

I purchased the 5 year warranty plan and I recently called in to file a claim that they needed service. An agent came to my home and did the inspection. He didn't leave any paperwork, he just said someone would call me. It's been weeks now and nothing. My husband and I hace tried numerous times to contact the warranty and it's just a long wait and no answer. I've called the store where I made the purchase and they said they would send out an email. This has been a nightmare. I don't expect to make any future purchases at bobs. The warranty plan is a joke as well.

I have a 2 seat sofa and the matching 3 seat sofa... I had the goof proof warranty. My 3 seat sofa was damaged, so they refunded me for that.
When I went to reorder it, they advised me the set I have is discontinued...
I called customer service, and I forget who I originally spoke with. She assured me that because it was dis continued, I will be refunded the full amount, and get a new set... It did not make sense to get a different 3 seater.. It will not match.. She then put me on hold, …. Phone then hung up!
I called back, and spoke to a courtney... She told me there were no notes to my conversation prior, and that they can not refund me for a new set. She was very rude... I then asked for her manager... Charlie w 654! Her name and employee!
She was very sarcastic with me, and said there is no way they can refund me for a whole set... I don't want a whole set.. I only wanted the 3 seater that matched what I have now... And what I was promised with the other girl I spoke with.. I continued by saying this set is discontinued... And I cant not get something that does not match my 2 seater.. That is why I am forced to get a new set... And what the original girl promised me... She continued to be rude... And there was nothing she can do... What gets me sooooooooooo completely ticked off is that I was told one thing from one rep... Then another from her... And there were no notes made to my conversation with this mysterious person I spoke with... I will never shop here again... And spread the word as much as I can!

We purchased a Cirrus Plush Mattress Article number 184448, in 2011
and the mattress has gullies and sunk in more than four inches on each side of the queen bed. We bought the top of the line mattress at the time and my back for the mattress sinking in is killing me. I have been going to PT 16 times already and I am ok to sleep on the couch but as soon as I sleep on the bed since it sunk in I get raging back pain. My mattress had a non prorated 20 year warranty. The service man came to my home and saw my boyfriend who bought me the mattress and said seeing the goof bad never held up the mattress top is in excellent condition but it is sinking it and said that is "normal wear and tear". That is not normal wear and tear and we bought four mattress and three couches and other furniture from bob. This is our first grievance and we were spoken to very rudely by the service agent and right now Im in tears. I need my mattress to be fixed or replaced because it is killing my back. I didn't have to buy a mattress with a 20 year warranty and say this is normal. It is not and I want experts to come back out because the service man is really not giving accurate info that came into our home.

I purchased a King Size bed in 2012 paying $900.00 for what I was told was a good mattress for I have a bad back, that mattress lasted until 9/2017 and had to be replaced due to each side caving and a hill in the center of the mattress. I had Bob's out and they agreed with the issue and pro rated the mattress towards another again supposedly better mattress at an additional cost of about $500.00.
We are now 18 months later and this mattress has the same issue, leaving me sleeping in a chair once again. so far almost $1400.00 in mattresses in 7 years and we are going through this again. I called customer care telling them I have pictures but once again they need to send someone out and Friday is the earliest they can come out! I believe after spending this money and pain and suffering, plus the aggravation, Bob's should either be able to send someone out right away, so that I can replace this mattress right away and give a full credit this time. a mattress should last more than 1.5 years

Bob's Furniture's tech came out this morning and replaced the motor and it still grinds going up and down, he had no idea what was causing it . The very rude lady that I talked to in their customer service said that if the motor didn't fix it then tough cause that's all they would cover. The sales people mislead the consumer about their warranty just to get a sale. Now that the weather is getting better, I will organize everyone that has had a problem with Bob's Furniture, turns out to be quite a few, and go to the Appleton store to let anyone and everyone know what a horrible experience that I and other people have had. The material that is used is very cheap, the seat cushion is completely flattened and it still grinds going up and down. Printing all of the bad reviews and handing them out is another option. Owner of a CHEAP RECLINER, Bill Schultz Sr

On 2/23/2019, Acct # [protected]. We had a very bad experience with the delivery men that was schedule to deliver and install our bed frames and dressers to our new apartment. They came with an attitude. I had directed them to where the bedframes are supposed to be set up. I went back down stairs. As the banging and them speaking in their language, I was curious and went upstairs to check on the process. They had the bed frames in opposites room. I had told the lead and he said to me that it was already in the rooms and it's too much work for them to switch it. The attitude and the different language continues. As I walked back downstairs, I seen the ripe on the carpet. I mentioned it to one of the other fella. He ignored me and walk right back upstairs and spoke to the others in their language. After an hour passed, I went back upstairs and seen the walls scratched and stain with dark marks in the hall way and both bedrooms. I was very disappointed on the service. As I was checking around the products I also notice the draws wasn't level and asked him to fix it. He continue to give me an attitude and told me he will ask a technician to come out to fix it. When I had mention to the lead regarding to the walls and carpet, the fella tone of voice escalated. I was in fear and I told him ok, thank you for your service. I ended up leaving and I came back they had left styrofoams all over the parking lot. I had sent it to a live chat and they told me to contact customer service. I waited until 2/25/19 to go back to the store where I purchased the products and spoke to the sale man and the manager. They told me to contact customer service. As I tried to called the call center was closed. This experience by far the worst that I had ever had with Bob's discount. I had purchase from the company before and never had any issues. Those delivery men was very unprofessional. The apartment has been fixed and painted for my family and I to move in on the 1st of March to have to go through this I had to write up this complaint so that no one else or myself will have this issue in the future.
I will be having other products being deliver to me 2/28/19.
Also, I couldn't upload the photo for the carpet due to the size of it. I can send it to an email if you request. Thank you, Thanhly

Bought a recliner in late 2017 from a sales rep that told me that their warranty covered everything. The recliner makes a grinding noise going up or down, and the seat cushion, that I was told would last for years, is almost nonexistent. It is the most uncomfortable chair to sit in, I am disabled and it really affects my back and hips. My wife called this morning and was told that they would send a tech out at my expense, warranty is a scam. I should have seen the red flag when the first chair that was delivered had little tears in it and didn't work right. I will never get anything from Bob's Furniture again, and I will let everyone know, to let everyone that they know, that the furniture doesn't even last 2 years, they will say anything to get a sale. Sad too, cause I really liked the chair and bragged it up to everyone only to have it become unusable in less than two years.

I will add to this that this is far and away a huge scam. I spent thousands of dollars on a leather couch that 2 years later started fading away in multiple spots. After reporting this to Bob's they sent someone to my house and I was told that the sun may have caused this which is not covered under the warranty! Yes the sun in the sky came through my living room walls (I had one small window where the couches are) and faded the couch.

Funny I don't remember the sales people telling me this when they sold me the furniture.

I am not someone who spends time going online and bashing companies but this is ridiculous. The will not let you escalate the problem and told me that I needed to get over this as it's normal wear and tear. Thank you Rebecca B for being useless and providing zero customer service. Thank you Bob's for teaching me a lesson to buy all of my future furniture elsewhere.

I ordered quite a few pieces of furniture on 12/10. I was told at the time of purchase that the couch was on back order and would be delivered on the 5th of Jan. That was satisfactory to me and I ordered the couch. (Kennedy gray sofa). Some of the furniture was delivered on 12/28 but prior to the delivery (not at the time of purchase) I was called and told the desk I ordered Trayton wire brush desk was on back order as well. Honestly if I knew that I would have chosen another desk. Now I'm told that the desk will not be delivered until 2/2. I wasn't happy but decided to wait it out.

Now, every single week, Bob's calls and delays the delivery. Now the couch is due to be delivered on 1/26 and the desk 2/9. I doubt that these items will be delivered on time as I'm sure that they will push them once again.

To make my experience even worse, the kitchen table and bench I ordered came damaged so I am waiting for a replacement on that.

I am extremely frustrated and annoyed and would like so monetary compensation for all this trouble. And I want my furniture.
Shawn Lapides order #[protected] contact # [protected]

This is an upscale rent a center. My paymenr is due on the 21st, I told the younglady that signed me up I won't be able to pay until the 25th. She agreed and systematically I paid. Well 12-25 paying a bill was the last thing on my mind. The 26th as I read through my voicemails and emails I received an nasty message stating I could pay or we can arrange a date for them to come and pick up the merchandise. If that's how you handle customers. Come and get your merchandise. I've never dealt with such a low class establishment.

I purchased the furniture 8/2/2015 and the goof proof product total cost $1, 322.51. The furniture was starting to have problems Bob's Furniture
sent a representative to my house 11/7/2018 I was told it was definitely a manufacturer defect. I spoke to customer service and was told I would be contacted but never have been . I have called 4 times and keep getting nowhere.
At this point I want a refund or I'll be taking Bob's Furniture to small claims court.