BoltBus
Reviews and Complaints

On January 7 I was traveling from Los Angeles to Las Vegas the driver pull up to the stop on first Street by the Bonneville transit center I was in the restroom when the bus pulled up when I noticed the bus was moving and I came out the restroom and I asked the bus driver could he please stop I was using the restroom the bus driver said no I am dropping U off at the Greyhound station and I got off the bus at greyhound and asked the driver where my luggage he stated there are no bags on the bus he was rude and mean to me

I was traveling from Los Angeles to Las Vegas Sunday, January 7 and I was supposed to get off on the second stop or first Street and Bonneville transit station when the bus has stopped and let passengers off on first Street I went to the restroom I noticed the bus was moving so I came out and said bus driver can you let me off I was using the restroom can u please let me off the driver did not stop he took me to the greyhound station I ask the driver where is my luggage he said there was no luggage left on the bus he was very rude

Bus # 0916 and Transportation # [protected]

Your bus was supposed to have leave Washington Dc around 4.00 pm. The driver came in and said to the passengers that she is very tired and have to relax so who don't like it can leave and go to Peter Pan or another bus (which we all know that you cannot just hop on to another bus just like that). One female decided to speak up and say it is not what you said but how you say things but we bought our tickets and was expecting to leave out around 4.00pm. This driver was not happy with what the young lady said and decided to call the cops. The cops came and ask the female if she is willing to just move to the back of the bus which she did peacefully. I think this is ridiculous that we the passenger had to put up with this type of rude behavior of a bus driver who seem to obviously have some issues with the company but took it out on us who pay to be on this bus. I suggest that you please train your employees to be much more courteous and offer better customer service to your passengers who pay to keep Bolt Company running.

Order #: [protected]
Order Date: [protected]:12:30 AM
Transaction #: [protected]

Boston South Station - Gate 9 NYC-Gate 10 NWK/PHL to New York 1st Ave Between 38th & 39th (To BOS)
Departing 10/29/2017 at 6:30 PM

There was a storm that day, so all buses were late getting to Boston. We waited 1h at South Station before we got put into a bus that wasn't Bolt, but we were told to go there. The driver then disappeared for 45min, and the South Station security couldn't find him. They were very upset—apparently our driver had parker at the wrong spot. When the driver came back, he did not apologize. Instead, he said "well, don't you want me to eat?".

We then left, and the storm was terrible. I had front row seats, and was scared for my life. The driver would drive in between lanes, and looked like he was falling asleep. At one point, he was trying to put gloves on while driving in the torrential rain—I was terrified.

Then, when the rain stopped, there was still some drizzle and he turned the windshield wipers back on. Except that the windshield wiper broke. Again, I was scared for my life and hoped we didn't need that windshield wiper.

Finally, when we made it to NY, I felt safe because even if we broke down I could walk home. Again, the driver drove between lanes, and at one point he drove between a truck and a row of parked cars. Obviously, there wasn't enough room for him, so he ended up knocking in the truck driver's left mirror. Since I was in front, I saw it happen first hand. I just wanted to get out.

We made it alive after 4.5h, but I didn't think we would. I've taken Bolt Bus many times and have been mostly satisfied, but this made me want to pay more to take the train.

On August 27, 2017, My boyfriend and I left the Bus Terminal from Las Vegas to Barstow at 9:15 am. Driver James Richardson had repeated twice that he was switching with another driver who was going to leave the Barstow Carl's Jr. parking lot at 12:10 twice over intercom, and reminded the passengers again when arrived. At 12:08 pm, my boyfriend and I had arrived to the parking lot of Carl's Jr. and we were approaching the bus, the driver immediately closed his doors while still in the parking lot. My boyfriend had flagged the driver down to stop and he wouldn't stop and he had his window open where my boyfriend was constantly yelling at him to stop that he stated 12:10. When the driver saw my boyfriend he closed his window and continued to drive off. Driver James Richardson who was assigned to drive bus # 0893 walked to us from bus 0893 and instructed to my boyfriend and I that the driver left two minutes early and Mr Richardson will verify that we should complain and he would verify the time left and time instructed to the driver and to the passengers. made a call to customer service at 12:37 pm with Irma regarding the devastating situation due to our belongings on the bus and my boyfriend's needed insulin due to his diabetes and needs his medication immediately! The items that were left on the bus as carry on was an M&M bag with merchandise: a blanket, two Fat Tuesday cups, a big lollipop, a real Herschel backpack with shoes, and shopping bags with groceries in them. The bags we brought with us and placed in the cargo was a navy blue luggage with clothes and shoes, and a black and grey duffle bag with clothes and shoes including my boyfriends insulin that needs to be taken every two hours due to his diabetes.

Hi. I took the bus on August 20, 2017 in Vancouver, BC, CA at 6:30am to Seattle. First when I got up the bus, the driver screamed me cause I didn't understand a instruction after that when we got the fronter zone he didn't wait for me to complete the process of revision of my baggage and he left me there. I should have get other bus to travel to Seattle but I could do it after 3 hours cause nobody wanted to bring me cause I didn't have a kind of insurance. That situation was really awful cause I payed my ticket to get that service and I hoped that you, like a serious company, accomplished it.

I hope a answer from you cause It was a really awful moment that I lived especially from this driver. I'm a Chilean citizen and I was totally lost cause this situation.

I am very disappointed with what happened today. 20 minutes into our bus ride from Boston to NYC, the driver accounced we had to get off the bus. Instead of sending a new empty bolt bus right away, we were forced to fight over who would get on a greyhound bus that we met up with which could only hold 15 people. Of course I was the 16th and was not able to get on the bus.

Then I had to wait 40 minutes to hop on another greyhound bus that could only hold 10 people. I sprinted for that bus and I'm on it now. Originally I was expected to arrive at 5:15PM and now the GPS says I will arrive at about 7:30.

I think a refund is necessary. I also think this was handled poorly for a number of reasons. Why wasn't the bus properly checked before it had taken off? Why didn't another empty bus come right away? And I most certainly did not appreciate all the jokes by the driver when we were clearly pissed.

I really hope this doesn't happen on my ride home. Please follow up with me.

Thanks, Kristine Leonard

Despite advertising it to be a wifi equipped bus, my 2.15pm bus from Boston 07/21 didn't have it right from the start. Forget a connection being flaky. There was no internet to begin with. Customers traveling during the day expect atleast a basic internet connection. This is terrible. Driver had no clue about the situation. A 100 percent sure will never travel by Bolt Bus again.

BUS # 0829 Operator Description: Dark complexion female, Age around late 40's. Bus was traveling on Market St in Newark NJ around 6:39pm on 7/6/17 Thursday towards Hilton Pennsylvania Station. Operator made a illegal right turn into the Penn Station from the left lane and My vehicle was on the Right lane going straight toward Market st, stop at the traffic light that was RED. Bus operator force my vehicle to make a right turn into the direction the BOLTBUS was traveling. To avoid a collision and had no choice to make a right turn with the Bus that was on my Left. Operator was reckless and careless of smaller vehicle around. This situation could have been avoided, this is a busy and congestion location for the operator carelessness. Thank you

A last minute family emergency caused me to have to cancel a trip to New York (from Washington, DC), for which I had a NYC - DC ticket on BoltBus. Bolt's policy is no refunds (OK.) and no credits (Not OK). They will only allow rebookings.

Despite not knowing when I would be rescheduling my trip, they insisted the only thing I could do was rebook for the latest date available, and then rebook again once I had a set date. For the privilege of rebooking, I would have to pay a fee of $5 EACH TIME I rebooked! Otherwise, I lose the entire value of the ticket.

So much for customer service! Needless-to-say, I will not be using BoltBus again!

At the beginning I wanted to use an airplane but changed my mind because it was too expensive. I was searching for a cheapest way how to get to the New York and found BoltBus website. Prices were nice and I decided to give it a try and ordered a bus ticket.
I used BoltBus only once and I'm very disappointed with this company. The only good thing was the low price.
First of all our bus was late! I called BoltBus customer service and asked what was going on but they put me on hold and later disconnected. Bus finally showed up an hour later!
Driver was very rude and ignorant. He maid too many stops and went smoking all the time.
The bus was old and dirty, seats were smelly.
That was the most terrible travel experience I've ever had!
I will not use BoltBus service ever again!

I arrived in time to catch my bus, but my seat had been given to someone else in stand-by. I was then told by an on-site staff member that I would be 'first in line' for the next bus at 11.30am. I returned around 11.20am for that bus only to be told that 'I meant first in stand-by, and now you aren't in the stand-by line so you will have to go to the end of the line'. Then I requested the names of the two staff members to make a complaint and they refused to give me their names. Then there was one seat left on this bus and the bus driver refused to let me on this bus because I had asked the staff members for their names. Thereafter a story was apparently spread to all the drivers that there was a 'troublemaker' at the stop, so I had to 'convince' the next driver that i was not going to make 'trouble', and was only permitted to board the bus having done this.

Their policy of giving away the bus places of paying customers without telling them is not listed on your website; as of 15 July the 'Terms and Conditions' tab on the site is dead.

When I tried to make a complaint to the company, I was first of all given the standard customer service number with advice to contact 'Harry Wise'. After dialing this number and speaking to someone, I was told that Harry Wise was 'at home'. Then I was transferred to someone in operations who told me that management and Harry Wise had no capacity to receive complaints or grant refunds, and they instructed me to dial the general customer service number again. When I did this was told that customer service does not handle complaints, but that I would have to email the address '[protected]@boltbus.com' in order to have the complaint received by upper management.