Bona Fide Masks
Reviews and Complaints

My experience with Bona Fide Masks was disappointing, to say the least. I purchased a set of N-95 masks only to find that they had an overwhelming chemical odor to them. In fact, just sniffing the bag was enough to make me feel rather sick. Naturally, I was dismayed by this and decided to pursue a refund. Unfortunately, Bona Fide Masks refused to grant me one. While I understand that companies can have differing policies on returns, I found the return policy on their website to be unclear and buried in fine print.

Needless to say, my trust in this company has been severely damaged. When it comes to personal protective equipment such as masks, it's critical to have confidence in the quality of the product and the trustworthiness of the vendor. I cannot recommend Bona Fide Masks based on my negative experience. I feel it is important to make others aware of my experience so they can make informed decisions when purchasing PPE.

I recently had an experience ordering from Bona Fide Masks, and unfortunately, it wasn't a completely positive one. Initially, I purchased a set of masks from them and the transaction went seamlessly - I was so satisfied that I even made a second purchase. However, that's when things started to go awry. Upon receiving the second set of masks, I realized that they didn't work properly with glasses. Frustrated, I reached out to customer service in hopes of receiving a refund, but to my disappointment, the interaction was quite unpleasant.

I couldn't shake off the feeling that the website was dishonest in its communication. They neglected to mention that these masks might not be compatible with glasses, so I felt like I was left with no choice but to voice my experience in a product review. Unfortunately, it seems that only the positive reviews make it there. This lack of transparency and selective review filtering greatly diminishes my trust in Bona Fide Masks as a reliable Mom and Pop shop.

It's a shame that my experience went sour since I generally prefer supporting small businesses. However, I cannot in good conscience continue to shop with a vendor that I feel is not genuine and transparent with its customers. Perhaps some other customers have had better experiences, but I personally found myself unsatisfied with this online mask retailer.

In mid-December, I decided to purchase some masks from Bona Fide Masks (bonafidemasks.com), and was excited to see a message in my inbox from Bill, the owner of the business. As someone who values personalized customer service, it was a nice touch to see that he had provided his personal email and telephone number. However, when I received the masks, I was disappointed to find that the size did not fit properly. I immediately reached out to customer service to initiate a return or exchange, but was disheartened to receive no response from the email address provided.

As time went on, I took the additional step of leaving voicemails and sending follow-up emails, but still received no response whatsoever. It's troubling to know that Bill isn't answering customers' inquiries or taking the effort to respond to customer complaints in a timely manner. Based on my experience, I agree with another customer who suggested that 'Negative' stars would be more fitting for this type of behavior.

In conclusion, I had a disappointing experience with Bona Fide Masks and their customer service. Although the idea of personalized attention and communication from the owner was a nice gesture, it ultimately fell flat when I actually needed assistance with my purchase. It's important for businesses to prioritize their customers and address any issues they have in a timely and effective manner, and unfortunately this was not the case with Bona Fide Masks.

My experience with Bona Fide Masks has unfortunately been a frustrating one. I placed an order on their website for 50 black and 50 white Powecom KN95 masks on 12/21/21, only to receive an auto-reply email with a UPS tracking number almost 10 days later. To my dismay, the order has been stuck in "label created" status since 12/31/21 without any indication of movement. It has now been a month since my purchase, and I'm beginning to feel helpless with no response to my four attempts at reaching out for updates on my order.

I must say, the lack of communication from their customer service team has been incredibly disappointing, and it seems that I will have no other option but to contact my credit card company to cancel the payment. I'd be remiss not to mention how distressing this is as I was relying on these masks for personal protection.

All in all, the poor customer service and complete lack of communication has made this experience one that I wouldn't wish on anyone. It is disheartening when a company doesn't value their customers' satisfaction or feedback, and I hope Bona Fide Masks takes note of this and implements necessary changes to provide a better experience for future customers.

As a consumer, my experience with Bona Fide Masks (bonafidemasks.com) was not satisfactory. After placing my order, it took nearly two months to receive my items. During this time, I was charged for it. The order was sent in four separate shipments, which took place over the course of a few weeks. This seemed rather unusual and raised concerns as to whether my order was being processed promptly.

I reached out to the company to inquire about the status of my order and expressed my concerns regarding the length of time it was taking them to fulfill it. I also requested to cancel my order altogether. The company acknowledged my request, but no action was taken, leaving me with the impression that they were not going to take any steps to address my concerns.

Eventually, I took the initiative to file a chargeback with my credit card company due to the poor service I was receiving from Bona Fide Masks. This triggered the company to finally act and send the remainder of my order. Although it was completed, it was a result of the chargeback, rather than the proactive efforts of the company.

Based on my experience, I cannot recommend Bona Fide Masks to others. The lack of communication, delayed order fulfillment, and poor customer service all contributed to this negative experience. I can't see myself ever ordering from them again. It's crucial to take into consideration a company's services before making a purchase, as certain businesses may not prioritize fulfilling their customers' needs.

I had a wonderful experience with Bona Fide Masks, an online store that sells various types of masks including KN95 and N95. Despite encountering a few glitches with my orders, their customer service team was incredibly helpful and accommodating. I haven't personally tried to return anything, but based on my positive experience, I would imagine their return policy is just as reliable.

Occasionally, it seems like their system may be a bit strained, so if you need masks quickly, it may not be the best option. But if you have the luxury of ordering in advance and can wait a few weeks for your batch to arrive, Bona Fide Masks offers great prices and exceptional service.

Overall, I am thoroughly impressed with Bona Fide Masks and plan on ordering from them again in the future. If you are in search of high-quality masks and a hassle-free online ordering experience, I highly recommend checking out their website.

When I first came across Bona Fide Masks, I was thrilled to find a vendor that offered masks at such an affordable cost. In fact, I was so pleased with the initial order that I ended up placing several more orders--for myself, a friend, and even my office.

However, as the pandemic raged on and the demand for masks soared, it became apparent that Bona Fide was not quite prepared for the surge in orders. Unfortunately, this led to a situation where I placed an order that I never received, despite being charged for it.

While I did receive numerous emails from the company owner in an attempt to address the issue, it eventually began to feel like mere spam. In the end, I had to take matters into my own hands and contact my bank to dispute the charge. It was a headache, but a necessary step to ensure that I didn't end up paying for something I never received.

Despite the initial positive experiences with Bona Fide Masks, this unfortunate incident left a sour taste in my mouth. I ended up turning to another vendor that I had some prior experience with, even though it meant paying a bit more. At least with the other company, I had confidence that they were trustworthy and would follow through on their promises.

I was extremely disappointed with my experience with Bona Fide Masks. I had placed an order for masks in mid-December and while I initially felt good about receiving a message from Bill, the owner, including his personal contact information, I soon realized that this was just a tactic to appear more personable and responsive. Despite my numerous attempts to reach out to Bill via phone and email, he never answered or responded to my messages.

After several weeks of waiting, I decided to try reaching out to Bona Fide's customer service team, but to my dismay, I received no response whatsoever. I was left feeling frustrated, ignored, and frankly, ripped off. If I could give Bona Fide negative stars, I would.

In fact, my experience was so poor that I even reached out to the New York Times' Wirecutter team to express my concerns about their recommendation of this company. I worry that Wirecutter may not truly be independent in their reviews and instead may be receiving compensation for products they recommend. While I'm still awaiting their response, I wanted to share my experience in the hopes of warning others not to make the same mistake I did.

I recently made a purchase from Bona Fide Masks (bonafidemasks.com) and I have mixed feelings about my experience. The first time I ordered black kn95 masks, the quality seemed good and I was satisfied with my purchase. However, during my second order, I faced a significant delay in shipment - I waited nearly a month for my masks to arrive.

When they finally arrived, I was disappointed to discover that the black masks emitted a toxic smell. It was so strong that I couldn't even wear them. Frustrated with my purchase, I tried to contact the company through multiple email addresses and phone numbers, but my queries went unanswered. It was incredibly frustrating to be left in the dark, unsure of whether I could trust this brand.

However, I must say that I was pleasantly surprised by Bona Fide's response when they did finally get back to me. They were candid about the delay in service and refunded me for the problematic black masks without any questions asked. They explained that while they prioritize sourcing high-quality materials, they also prioritize customer safety above all else. They even acknowledged that the dye used to color the masks may have been the source of the issue.

Despite my mixed experience with Bona Fide, I am willing to give them another chance. While the black kn95 masks didn't work out for me, I had a better experience with the white n95 masks that I ordered from them. From now on, I will be sure to opt for undyed masks. It's clear that Bona Fide is still working out some kinks in this newest part of their business, but I appreciate their commitment to customer service and willingness to take responsibility for their mistakes.

I recently had an experience with Bona Fide Masks that left me feeling disappointed and frustrated. I placed my order on January 16 and to my dismay, it's been some time now and my order is still awaiting fulfillment. I did my best to be patient but my patience is wearing thin. I sent an email to customer service two days ago inquiring about the status of my order but have yet to receive a response. This lack of communication is disconcerting and has left me feeling neglected as a customer.

Earlier today, I attempted to call customer service for assistance but no one answered the phone. This added an additional layer of frustration for me, as I am still without any answers or updates regarding my order.

All of these challenges with Bona Fide Masks have led me to consider canceling my order and seeking a refund. While I cannot speak to the quality of their products, their customer service operations have fallen short in my personal experience. It is disappointing to face such obstacles as a consumer - especially when purchasing products that are essential for our health and safety during a pandemic. I truly hope that Bona Fide Masks can improve their customer service and support soon to prevent other customers from experiencing the frustration and disappointment that I have experienced.

I can't begin to explain my disappointment with my recent shopping experience at Bona Fide Masks. I placed an order over a month ago, and to this day, I still haven't received any update on the status of my order. After checking their website, it still says that my order is currently "in process." This lack of communication is beyond frustrating, to say the least.

I've tried to reach out to their customer service team multiple times via email, but have yet to receive a single response. It's disheartening to think that a company can have such disregard for its customers. As if that wasn't frustrating enough, the phone number listed on their website is no longer in service.

Needless to say, I'm incredibly disappointed with the service I received from Bona Fide Masks. As a valued customer, I deserve to be treated with respect and have my issues addressed in a timely manner. If this is any indication of their standard practice, I would advise against anyone shopping at Bona Fide Masks in the future. It's truly a shame, as I was excited about supporting a small business during these challenging times.

As human beings, we all have a right to make informed decisions when it comes to purchasing products online. In times of crises such as the one we are facing with the COVID-19 pandemic, the need for high-quality face masks cannot be overstated. This is why it is crucial to scour the internet in search of reliable suppliers who can guarantee value for your money. Unfortunately, some vendors may turn out to be less than honest in their dealings, leaving you frustrated and out of pocket.

One such supplier is Bona Fide Masks (bonafidemasks.com). From the review above, it is clear that this vendor's services may not be what you need. The reviewer's wife ordered some masks from the website only to find out that the order had been turned into a subscription without her knowledge. This is a clear sign of unscrupulous behavior.

Worse still, upon discovering this anomaly and contacting the vendor to cancel the subscription, the reviewer's wife received an email notification indicating that another order had already been shipped. Imagine the frustration of having to deal with such a vendor!

It is unacceptable for a vendor to subscribe you to services that you did not sign up for. It is also unprofessional to ignore a client's request to cancel, only to continue shipping unsolicited products. At this point, we would advise you to steer clear of Bona Fide Masks and look elsewhere for trusted suppliers who value customer satisfaction.

In conclusion, the internet is a vast marketplace with numerous options for every product, including face masks. It is your responsibility as a buyer to take your time and evaluate your options carefully. The review above is a classic example of why you should be cautious when dealing with vendors such as Bona Fide Masks. Always take heed of other people's experiences as you evaluate different vendors. Eventually, you will find a reliable supplier that meets your needs.

So, I heard about Bona Fide Masks online and decided to give it a try since they claimed to offer the best quality masks available. I placed my order on their website, but to my disappointment, I never received any status update on my order for a period of over six weeks.

I tried to reach out to them both via email and call, but all my efforts were in vain as no one seemed to respond. I felt frustrated and wondered if I had made a bad decision by choosing Bona Fide Masks.

However, things started to change when I decided to open a dispute with PayPal on their site. Quite surprisingly, Bona Fide Masks responded as soon as they received the dispute notice and my order was shipped in no time.

Despite the initial frustration, I still appreciate the fact that Bona Fide Masks was finally able to deliver my order. Nevertheless, it would be better if their customer service team were more responsive and proactive in keeping their customers updated on the status of their orders. I will give them the benefit of the doubt since they really delivered, but be warned that their customer service can use some improvement.

Looking back on my recent experience with Bona Fide Masks, I now wish I had done my research beforehand. It's disappointing to see that the positive claims of being a hard-working family-owned business don't necessarily translate into quality customer service. Despite being assured of my importance as a customer, I received no response after sending an email. To make matters worse, my credit card was charged without delay, despite the lack of follow-up or resolution. Unfortunately, I will now be forced to pursue a dispute with my credit card company. As much as I wanted to have a positive experience with Bona Fide Masks, I cannot in good conscience recommend them to others. It's best to proceed with caution and consider alternative options to avoid disappointment.

I recently ordered a batch of face masks from Bona Fide Masks and unfortunately, my experience was less than satisfactory. The website advertised that I would be receiving the full order that I had placed, however, when the package arrived, only half of my order was inside. I was extremely disappointed, especially because I was purchasing the masks for some elderly parishioners in my church. It was important to me that they had access to high-quality masks, given the ongoing COVID-19 pandemic.

When I reached out to Bona Fide Masks via email to address this issue, I was extremely disappointed to find that my messages were completely ignored. Despite multiple attempts to get in touch, there was no response from the company. Extremely frustrated, I decided to escalate the issue and filed a report with the credit card company that I had used for payment. It was not my intention to take matters to this level, but I felt like I had no other choice.

I was shocked that a company would rip off a church in this way. It was extremely disappointing to see such a lack of ethics and disregard for customers. Overall, the customer service from Bona Fide Masks was extremely poor and I would not recommend them to anyone.

Oh, boy! I had high hopes for Bona Fide Masks, but my experience with them left me feeling a little let down. I placed my order for 130 masks at the height of the Omicron surge, so I knew it would probably take a while for my order to ship. However, it ended up taking a month for my masks to arrive – which was a bit frustrating.

To make matters worse, when I finally received the package, I discovered that it was incomplete! I had ordered 130 masks, but only 100 were included in the shipment. Some of them were the adult size KN95 masks that I had ordered, while others were kid-sized ones that I didn't need.

The quality of the masks was decent – not terrible, but not outstanding either. I've definitely gotten better masks on Amazon in the past. But what really rubbed me the wrong way was Bona Fide Masks' lack of responsiveness when I reached out to customer service to try and sort out the missing masks. It felt like they weren't interested in helping me at all, which left me feeling pretty swindled.

All in all, I'm disappointed with my experience with Bona Fide Masks. I had hoped for better from a company that bills itself as a reliable source of high-quality masks.