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CB Travel Agencies and Tour Operators Booking.com payment taken without stay in the hotel due poor conditions
Booking.com

Booking.com review: payment taken without stay in the hotel due poor conditions

R
Author of the review
10:01 pm EST

Complaint about Gili White Bamboo resort in Indonesia and VERY BAD CUSTOMER CARE FROM BOOKING.COM!
We heve booked this hotel for two nights from my partners account Rhiannon Samuels 27-29 December. After arriving at the hotel first impression was shocking as the preperty was run down, and it looked like ghost hotel, the receptionist was clue less and seems to be under influence of something. Firstly we thought it's only two nights so we go with it, unfortunately the shower was what tipped it over the edge there was no proper shower cubicle, there was a strong smell of urine and the shower hose was sellotaped to the head so the water was spraying everywhere - that pushed it over the edge and we decided to pack up and find another place as it was disgusting! Additionally access to this place was via dark muddy roads covered with rubbish, I wouldn't find safe to walk there at night as a tourist!
The reason I'm writing to you is that Rhiannon already have described all this from her account and Booking.com customer care completly blagged her and closed the case granting the property the payment for the two nights for which we haven't stayed there and our holiday was spoiled by half day of looking for another place to stay, and additional communication with booking.com over the last few day's. I'm very disappointed with the way this case was handled by booking.com being a frequent traveller I never have to leave a property and by booking with you guys I was hoping you look after the customer! I travel a lot with my job and I'll make sure I share the booking.com experience with other work colleagues and we will avoid your service for the future.

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    Dec 19, 2024
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Booking.com Category
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