BookIt.com’s earns a 4.1-star rating from 600 reviews, showing that the majority of travelers are very satisfied with booking experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
false, fraud, scam
Okay, first of all, any comments saying bookit.com are all wrong. Apparently, from my experience and my friend's, book it.com is "not" reliable, do not believe in what they advertise! People who booked from here should definitely check their credit card history whatsoever. And realize how bookit.com company charge their credit card for amount worth more than $100 before they actually book their hotels. I booked here and had this experience. Book it.com charged my credit card worth 159 dollars! And it says my money is charged from "book it.com miami fl" (In which I figured it is equivalent to bookit.com's company address) on my credit card history. Also the company charged money for booking my hotel. So now I am charged with more than 300 dollars. So please avoid avoid avoid bookit.com. Do not ever ever book your travel here, and this site should be closed in future as well as the company! Bookit.com is a scam
DO NOT BOOK IT FROM HERE. THEY ARE FRAUD !
The complaint has been investigated and resolved to the customer’s satisfaction.
unreasonable unfair rules and non refundable money
My dad (From europe) is coming to visit me (To san francisco) and he bought a vacation package in mexico on bookit.com. Plans changed and his flight tickets are not refundable, non transferable and he has to use them in a year. Nobody care that he is from europe and he is not going to fly over the ocean to use his $788 credit for flight with alaska airlines (I talked to their customer representitive and had a really great experience. Sadly, they are limited what they can do..).
Come on, bookit.com, be more human and not so uptight about your rules! Flight over the atlantic ocean costs more than the credit! And we are not talking about $100 that would be easy to part with but $788.
I am speechless and now I understand how bookit.com can afford such a nice office with expensive furniture – taking money from people who bought from bookit.com with their open kind heart expecting to be helped when needed and appreciated as customers and got ripped off because bookit.com are nothing else but a big nicely wrapped scam agency.
With all my respect, I feel embarassed for people who work for bookit.com and I really believe that rules are fine, but exception and willingness to help your customer is more important than sticking with something what will bring you money but will ruin your brand’s name.. Way to go bookit.com! If you treat more people like this, you will be out of business soon.
Oh, and I forgot to mention, they tell how much they appreciate their customers on their website and in reality I had to call 3 times, wait more than 30 minutes each time, leave my phone number for a call back and tell how unsatisfied I was with bookit.com on twitter to get their attention and my call back, which was useless anyways.
Stay away and tell your friends to stay away from bookit.com. By using their service you put yourself in a position where you won’t get support, help and most likely something will go wrong on your trip at some point (This is what I understood from reviews I found online.)
The complaint has been investigated and resolved to the customer’s satisfaction.
Book.it had a worst customer service.I book a package flight and hotel to Honolulu. I was late for the flight flew to Honolulu because of major traffic, so I book 1 way with my own money to get t o honolulu on the next day.Guess what, when I got there Bookit was cancel my hotel and return filght, so I have to pay everything with my own money.They were ruined my entire trip, because I book hotel and flight last minute so the price extremely expensive, I call Bookit after I got back home, n they answer me with all the term n reglation that I am not aware of . Basically they don't want to pay me back the money.Is there anyone know what website or company can help me solve this problem? ?
I travel quite frequently and your complaints do not seem to be at the fault of Bookit.com. All airlines, regardless of where and how you book them have a strict policy that flights are non refundable. You cannot expect a company that has no control over the airlines to refund you money when it is clearly stated when you book that your flights are non refundable. Of course, issues do come up and sometimes cancellation is neccesary. There have been times, when I have unexpetedly needed to cancel a trip. However, the airlines are strict with their policy and it seems to have been neglicgence on your part to read everything before booking and spending the kind of money you did. Maybe next time you will be a little more careful
I travel alot and I must say that your complaints are not the fault of Bookit.com. All flights are non refundable, regardless of the airline. The airlines have their own policies and no travel company can change the polcies of these airlines. I have also used Bookit.com and their terms and conditions are clearly stated before booking. So it seems that it was negligence on your end by not reading the fine print when you are spending that kind money. It's not their fault that the can't change the policies set by the airlines
Dear Valued Guest,
We sincerely apologize for the inconvenience this has caused you and your father. Unfortunately, our company and every other third party travel partner are bound by the airlines terms and conditions. I have posted our flight terms and conditions below, but for more specific rules and regulations regarding your ticket you would need to contact the airline carrier directly.
Your satisfaction is extremely important to us and we ask that you please fill out the following form, http://bookit.com/customer_support.php . Once we have your information we will then assign a Resolutions Representative to you to assist you with your concerns.
“Convenient e-tickets will be issued for this flight. Cancellation/Change Details: As part of our service to you, BookIt.com® will act as your advocate with our partner airlines when you have to change your travel plans. We will attempt to find the most cost-effective solution available to assist you in rescheduling your trip. Prior to booking, please note carefully some common issues that might arise and the impact they could have on your vacation plans. Make sure that you carefully enter the name of each passenger, as airlines consider name changes or corrections a cancellation and may include a full cancellation penalty.
Flight details, including departure gates, arrival and departure times, carrier, aircraft manufacture and type, and meal plans may be changed at any time by the airline. BookIt.com® recommends verification of flight times, usually 12 hours or so prior to your departure time. Although most airline tickets are non-cancelable and non-refundable, some airlines may issue Flight Credit for passengers who must cancel. Changes or cancellations are subject to fees ranging from $100.00 and up, per passenger. Please check with the Airline directly for the exact fee assed. Please note, many international destinations will charge and entry and or departure tax payable at the airport.
Usually, flight credits must be used with one year of your purchase date, assigned to the same named passenger, and used on the same airline. If paper tickets are required, a processing/shipping fee of up to $25 will be required. All terms and conditions are subject to change based on airline rules and regulations.”
Sincerely,
Sonya
BookIt.com®
booking
STAY FAR AWAY!
I am planning a trip to Las Vegas for myself and my husband at the end of the month. I unfortunatly assumed that a travel site of this calibur would be legit, and have some idea of a clue how to book an actual flight, and reserve a hotel room. I was sorely mistaken.
I chose my departing/return flight, and hotel room, entered my personal & credit card information and hit the 'send' button. A page popped up that read 'An unexpected error occured, please call [protected] or go back to try again'. Being that the card was valid, and I entered my information correctly, I decided not to book with Bookit.com. I then checked my bank account...$639 charged from Bookit.com from Panama City Florida! I called the customer service number, which is complete BS. I had called twice previously and requested to have an agent call me, rather that stay on hold until 2015, I still have not received that call back. So, I called back a third time... I was on hold for 47 minutes! After telling the man on the phone the situatuon, he looked up my info, and said that the trip had gone through. He transfered me to Customer Service. Another 36 minutes, I speak to a lady, who, again, cannont help me, and she transfers me to the Payment Department...21 minutes later, I speak with another lady. I explain my situation for a third time. She couldn't understand why I couldn't give her a flight number, or booking number. She said that's the only way she could look up my information. I explained to her that I never got any numbers, just a page that said 'try again'. She said that Bookit.com had no record of my name, address, or credit card number. This is completly frustrating, seeing that I now have a $639 charge from them. My bank will not release the funds without a statement from Bookit.com confirming that there was no purchase, but Bookit.com has no record of any transaction.
This is complete BS! Stay far far FAR away. I could only imagine what would happen if I actually got to Vegas, and I needed assistance regarding my trip. If they can't even get the 'payment' part right, imagine what a nightmare it would be getting anything else accomplished.
I'm surprized there hasn't been some kind of investigation regarding their business practices.
Will keep you updated to see if I get my money back for a trip that doesn't exsist.
@anonymousangel
As stated on our website are number 1 core value is Guest Elation.
"At BookIt.com® we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven't done our job. Total customer elation is our goal, and we work tirelessly to ensure that each and every customer is so elated with their experience that they stop conversations to tell others about us."
We also pride ourselves on being a member of the BBB.org with an A+ rating. If you have personal concerns with our company please fill out our form here, http://from.bookit.com/customer_support.php and we will assign a Resolutions Representative to you.
Sincerely,
Sonya
DEAR VALUED BOOKIT.COM COMPANY HUH?, the company always comments how they are "apologizing" for what they did. HUH? IF YOU are that sorry, why haven't you guys disappear OR refund all stolen money to the users (even to the users who didn't notice their money is stolen by your company)? These problems have been occurring since so many years ago. BOOK IT. COM IS UNRELIABLE. THEY ARE FRAUD. THEY STEAL MONEY.
Dear Valued Guest,
Please accept our sincere apologies for the situation you described. At BookIt.com® we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven't done our job. Without knowing all the details it is difficult for me to make specific comments regarding your situation. So, if you would kindly fill out your information at http://from.bookit.com/customer_support.php, one of our Resolutions Representatives will personally assist you with your concerns.
Sincerely,
Sonya
BookIt.com®
never get refund/rip off
Montego Bay, Jamaica
First, they mistakenly charged me extra 100 dollars. they first claimed that it was not a mistake. Fortunately, I used the "printscreen" and saved the proof. They finally agreed to refund me. But after 2 months, I still did not see anything on my account. I called them again and they said that the refund was proved long time ago. Later they called me again and said that the refund was "on hold" and they donot know why. Later, they said they already approved it and I can see my refunds in 10 days. NEVER TRUST BOOKIT.com
Secondly, there was a free cruise in our reservation. However, it did not show in the voucher. After we arrived at Montego Bay, they said that we should contact bookit for the cruise. I called them again (very expensive international calling fee), they did not show any apologise and they added us to a cruise trip. Obviously, they just used it an ad and if you never ask they would never post your free trips.
This company just trying to RIP OFF and NEVER WORK WITH THEM!
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Valued Guest,
Please accept our sincere apologies for the situation you described. At BookIt.com® we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven't done our job. Without knowing all the details it is difficult for me to make specific comments regarding your situation. So, if you would kindly fill out your information at http://from.bookit.com/customer_support.php, one of our Resolutions Representatives will personally assist you with your concerns.
Sincerely,
Sonya
BookIt.com®
poor product and service
Last year my wife and I booked a vacation through Bookit. comm to Sandos Resort in Playa Del Carmen Mexico. Without getting into too much detail about the horrors of the vacation that I posted on the Sandos Scam thread here "http://www.complaintsboard.com/complaints/royal-elite-at-sandos-resorts-c153386.html?sort=datea&page=7&selcom=706547#c706547" The travel agent that advertised the resort as a 4 star resort as well as refused to post up my poor review of the place, has done nothing themselves to make good for a horrible vacation. They falsey advertise and selectively edit the actual reviews of the resort on their web site, in fact if you go to their site you will see the last updated review for Sandos is from October of 2009 and not one negative review. I find it hard to believe that there has been all positive reviews of Sandos, seeing the thread about Sandos and their deceptive practices.
As far as I'm concerned Bookit.com should stand behind the products they sell and tell the truth and stop deceiving people with their false reviews. Had I read this message board prior to going to Sandos, I would have went elsewhere.
After all the drama I went through I contacted my Agent www.Bookit.com, and complained about the trip, I attempted to post a negative review of the Sandos on their website where you see all the reviews. I was contacted by a gentleman named Michael from their customer service who was fairly helpful but told me that the reviews need to get screened and are only updated every 4 months. Long story short, Michael was able to get me complimentary stay at Sandos for 7 nights and emailed me the certificate and told me to email reservasdir@sandoshotels.com when I chose my dates Which by the way excluded November 16th 2010 through April 17th 2011, and any and all holiday weeks. Basically leaving me a very small travel window. I immidiately contacted Sandos via email with my dates, and waited...And waited...And waited...After 3 emails, no reply for Sandos, which is what I figured.
So I emailed bookit.com and requested a refund for the trip since Sandos was not responding. Michael called be right back and did connect me with a woman from Sandos on the phone, who you guessed it, had no clue what I was talking about, and tole me I had no reservations. Well after 20 minutes of trying to explain to her I was trying to make reservations for a complimentary trip, I gave up. I can see it already, I cart my entire family down to Mexico and are left standing at the front desk of the Sandos Riveara with no reservations..I simply have no trust in these people and this resort..Anyone who goes to a Sandos is out of their mind. Im going to attempt to have my cousin who is a lawyer file suit against bookit.com and Sandos for a refund. This is beyond inconvenient at this point...Im done being civil any trying to work with them, gloves are off.
My wife and I just returned from Sando Playa Car and were sucked up right off the plane and paid money($185 usd) to get 20 free tickets for tours and a day pass to the Palace resort.
When we got to Sandos, we were met by a gentleman named Fernando who identified himself as a hotel HOST, and told us we had to attend breakfast with him the net morning where he would show us around. When we told him we were going to the Palace resort (which I have stayed in the past and LOVED IT) he said "Oh no, thats a scam.." and told us the hotel had insurance where they would pay us back $175 USD not to go to the Palace. We thought he was right and agreed to meet him the next morning. He then offered my 2 small children water guns, my wife and her sister a beach bag, myself a bottle of Kaluha and all 5 of us T-shirts for attending as well as the "Insurance money" back...
Well the next morning we met Fernando only to realize we were in the middle of a Time Share sales pitch, under the guise of "showing us around the hotel".We were never shown anything but the famous white Villa 2 bedroom suite, then the Royal Elite sales office...The pitch went from an agreed 90 minute proposal to a 2 and 1/2 hour pitch, keep in mind I was with my wife, her 15 year old sister, my 4 year old son and 2 year old daughter, within view of the beach on our first morning there for 2 and 1/2 hours..I had to say "NO" like 50 times before they got the point after dropping the price from 38K USD to a mere $6K USD for 10 weeks over 5 years...It had the slime and stench of a used car sales pitch all over it.. How do you buy something before you even see the resort and stay there...
I signed myself and wife out of the sales pitch after wasting all of our morning and recieved the $175 in cash but no gifts as promised by Fernando. My children then whined for a full day about the water guns promised them..When I complained at the Royal Elite desk, I was told that was Either the $175 OR the gifts...Pretty ### move if you ask me...
I would have been better off going to the Palace for the day and getting free tours as promised...Since Fernando BS'd us, not that I was looking for free stuff, but dont promise my family stuff then dont deliver as a man of your word..
Im lucky I did not purchase anything cause I HATED the Sandos...It was run down, falling apart and terribly maintained compared to the Moon Palace I stayed in last time in Mexico..
The issues I had were with my room:
1)Shower was unlevel and drained into the bathroom flooding it and the hallway, VERY dangerous with 2 small kids.
2)swarm of ants in my room
3)Human blood or Fecies on my bathroom wall
4)poor room cleaning, dirty coffee cups left and fridge not restocked
5)No sheets on my pull out bed, waited over 2 hours for them
6) final straw was when my Air conditioner stopped working
I was upgraded to a 2 bedroom suite after requesting to check out and book the next flight home..However that room was a pile of crap also..The roof leaked and I had to put 2 garbage pails to catch the water..The hot tubs took over an hour to fill and the room cleaning service was also horrible...
I also noticed leaky roofs in many of the bars, bathrooms as well as broken and dangerous walkways around the facility..I would NEVER EVER return to Sandos..
Add all of that combined with the Lies I was told by Fernando would keep me away from Sandos or referring any of my friends or family to Sandos...
Sonya,
I have been through all that with Michale Maund of your customer service. I am tired of dealing with Sandos, and Booki.com and the stress they have caused me and my family. I have since filed a complaint with the Florida Department of Consumer Affairs against your company, and plan on filing a small claims suit in an effort to recover my money I paid. Refunding my money is the only amicable resolution at this point. Your company should be embarrassed to endorse, promote and sell vacation packages to the Sandos Playa car as a 4 star resort. If i was able to post the pictures up here, you would be appalled at the conditions of the resort.
Royal Elite/Sandos is a great resort, but the BIG problem with them are their timeshare sales tactics. Nobody likes to be harassed during vacations, but they seem not to care about that. You should check out this forum with some of the complaints made to Royal Elite timeshare sales tactics:
http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/
Dear Valued Guest,
Please accept our sincere apologies for the situation you described. At BookIt.com® we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven't done our job. Without knowing all the details it is difficult for me to make specific comments regarding your situation. So, if you would kindly fill out your information at http://from.bookit.com/customer_support.php, one of our Resolutions Representatives will personally assist you with your concerns.
Sincerely,
Sonya
BookIt.com®
false advertising
I booked a hotel reservation for 5 nights in Costa Rica for 12/25-12/31. The advertised rate was $85 per room, per night for 2 adults, 2 kids. Several days later and after over 15 phone calls (many international), it turns out they had wrong hotel contact info and hotel did not have availablity. Hotel said the rate was supposed to be $85 PER PERSON, per night and hotel would not honor the booking. Bookit negotiated with hotel and this was their offer: Bookit would to pay a higher rate for us but the problem was they only had a room for 3 out of the 5 nights. They had no idea where we could stay the other 2 nights since all area hotels were booked. Finally, I canceled the reservation and am awaiting a refund. They charged my credit card, did not honor the advertised rate, and had no solution to the problem. They need to be held accountable for false advertising and not honoring the agreement with the consumer. So, we have flight reservations with nowhere to stay. My first and last booking with them.
I would not recommend this travel company to anyone. My wife planned two trips for us, after I had 12 session of chemotherapy. She did to relax, recover, and just being together. The first was scheduled just a few days before Christmas, in Las Vegas, and was booked and paid in the beginning of December 2015. We arrived to the hotel, at the reception the clerk said, this reservation was canceled, because Bookit's credit card was declined. We had to pay the full room charge to check in, and do it everyday, we were locked out from the room once, so we had to check in every morning, until our trip was over. We called Bookit 17 times, spent 7 hours total on the phone, on hold, the people of Bookit, lied, made false promises, they could not say, they are not able to pay the hotel. I called the accounting department, talked to people, they promised to pay immediately. Of course they did not. The hotel reservation manager called them as well, several times. When we checked out, on the 25th, that morning the hotel clerk told us, they got paid 10 minutes ago. My wife also booked and paid a follow up trip to Cancun, where we would spend new years eve, and a few more days. She made the reservation and the payment on October 16th, of 2015. We called the hotel in Mexico, shockingly they have not get paid by Bookit. We called Bookit again, we were on hold forever, finally someone told us, the Cancun trip is taking care of. As probably you suspect, when we arrived, the reservation was not paid, Bookit was not reachable, we had to pay $490 to check in. We tried to call them from Mexico every single day. We had no luck to talk to anyone. The hotel manager constantly called them with the same result. We left the morning, 6th of January, 2016, without Bookit paying the hotel where we stayed.
There is no words for the frustration, anger, embarrassment and hopelessness. This people let us down twice on the row, lying to us, playing games, ruining our vacation. I am a cancer patient, with stage 3 cancer. My wife tried to cheer me up, taking my mind away from this illness, by planning this trips together, when the future is no so certain. I have never experienced this cruelness, sleazy service from a company in my entire life. They should not be in business, I hope many people read my post and share it, to avoid the experience we went through.
Sandor Varga
UPDATE
As I started to post my experience with Bookit, a representative called us, and promised, she will investigate the case. Next day, they paid the hotel, and called us to let us know, they paid the hotel and everything is all right now.
Our charges with the hotel will be reversed. She also offered us a $100 dollar discount for our next trip with them. After all these tensions, embarrassment and frustration, they put their apologies into a $100 compensation. Of course no guaranties.
Again, I am here to save you from emotional roller coaster, stay away from this people, no matter how nice, how great deal what they advertise.
they will abuse you, and throw you a 100 dollar compensation
Booked 2 suits at Nickelodeon resorts in Orlando. Was told by bookit.com that the rooms had By the rep from bookit.com that Both rooms had a full kitchen. A friend informed me that the 2 bedroom suits do not have one. So I went online to dbl check. My friend was correct! Only a kitchenette. As I was looking I seen that getaroom.com had the exact 2 rooms I was getting for $119.00, I paid $159. So I called to find out 1, why I was told my rooms had stoves & 2, for them to price match as I was informed by the rep I booked with. When I called the new rep was COMPLETELY RUDE! She argued that the rooms DO have stoves and tried to tell me I did NOT know what a kitchen was. I told her to call the resort and ask for herself and when she was done finding out she was wrong she could apologies to me for treating me as if I were stupid. So she called found out she was wrong and WOULD NOT apologize! Then she tried to tell me that she did not see the same price on getaroom.com as I seen but Instead she was seeing it for $159 anf offered to match that price... i explain to her that I paid the same price with them and there should not be a difference in the total and she told me there was a $6 difference? Then she said $7? I said no I do not want her to price match the 2 rooms for the same price and the taxes are the same so there should not be anything to match. I asked her to match the $119.00 again. She kept saying she was nit able to because she is pulling a different price. I the offered to give her the link that was in my address bar, she said ok so I literally gave it to here EXACTLY how it was and yet she said she was still getting the same amount. I said how is that possible? So I used my sons computer to see what it would pull up when I put it in. Low and behold it pulled up the EXACT page I was looking at on my computer! Same price, even The dates I entered! I then offered to send a screen shot so she could see what I was looking at. She refused! I then offered to copy and email the link. She refused that as well but instead offers to upgrade my rooms for $150 more per room!. At this point I am beyond frustrated and have been on the phone with her for 45 min! So I ask to be transferred to a supervisor. The rep then decides to tell me that she does not have one but there maybe one available. ? At this point I said just transfer me. So now I have to explain it all over again to this random supervisor and she literally put me through the same thing! Refused to help with anything and tried lying to me she even called the previous rep a lier. She had just waisted almost an hour of my life. However she did pull up the room on getaroom.com and was able to see they had the same room for $119. But told me it was for the following week! Yet I was still showing for dates I needed. I again offered to do all if the following things that I previously offered the rep. I was willing to email everything even offered a confrence call the other company! I told the supervisor that I was even willing to book the rooms through the other website to PROVE that it was the $119.00 and cancel my reservations with bookit.com but I did not want to because they would charge me $210.00 for canceling. The supervisor then stated if I wanted to go ahead and book with the other company she would give me a FULL 100% refund.? I said if you can guarantee that I will get every last penny back then lets go ahead and cancel. I started the process of booking my rooms through getaroom.com as she started the cancelation. She was about 2 min in and said Mam there is going to be a Charge for cancelation. I said excuses me? You just said you could get me a 100% refund. She said there was nothing she could do and that it would take up to 45 days to get my money back. I was livid at this point! So I said I spent almost $900, I have been polite, patient, and I have gone out of my way to be as helpful as I can to both you and the previous rep and this is what I get?! A partial refund 45 days later yet you take it immediately and you couldn't offer to follow through with your price guarantee or at least come close to it or even offer a customer courtesy FOR ALL YOU HAVE PUT ME THROUGH? She just said would you like me to finish the cancelation or not? I said NO! I am NOT going to loose money because you don't know what your doing! Then she hung up. Go figure! I will NEVER book with them again! EVER!
We booked our vacation flight room excursion insurance transportation, with an all "inclusive" package with our flight from Sacramento to Cancun Mexico through BOOKIT.COM BIG MISTAKE...MAY 28, 2014 4:30 PM, WE BOOKED OUR VACATION THOUGHT BOOKIT. THE NEXT DAY MAY 29, 2014 MY GF RECEIVED A COMPUTER GENERATED "EMAIL" WITH ONLY A RETURN FLIGHT THAT WAS TWO DAYS LONG TO RETURN HOME FROM CANCUN HELLLLLLL NOOOOOO, WHICH WE NEVER WOULD DO IN A TRILLION YEAR'S. THEN MY GF RECEIVED A CALL STATING HER CREDIT CARD FAILED, BUT AND ONLY BECAUSE THEY PUT $440 MORE THAN OUR TRIP COST ON IT THAT MORNING, AFTER WE PAID FOR OUR 2 FLIGHTS $987.00 AND WITH OUT ANY REASON? "AREOMEXICO" IS OR WAS OUR AIRLINE, I'VE SPENT OVER 8 HOUR'S ON THE PHONE TALKING AND GIVING OUR COM NUMBERS BLA BLA. TODAY IS JUNE 5, 2014, NOW IT'S BEEN 11 DAYS LATER, AND NOW AND THEY HIT THE GFS CC WITH ANOTHER $800 BUCKS... IT GETS BETTER?
THEN I CALL AREOMEXICO THEY TELL ME, SIR WE ARE SORRY WE "AREOMEXICO" MADE A MISTAKE AND OUR COMPUTERS MADE THIS ERROR, AGAIN THEY EXPRESSED THEY WERE "SORRY" THIS IS ON TUESDAY MAY 29, 2014! NOW YESTERDAY JUNE 4, 2014 I WAS TOLD BY "BOOKIT.COM" & "AREOMEXICO" THEY BOTH SAY THEY DIDN'T BOOK OUR FLIGHT, AND POINTING THE FINGER AT EACH OTHER! NOW I'VE SPOKEN WITH BOOKIT.COM CORPORATE OFFICE AND WE WILL SEE IF WE GET THE GOLDMINE OR THE SHAFT!
HOWARD & TERRI TRACY, CA
Stay away from this company! There adds/promotions are misleading and do not exist.
Stay away from this company! Their adds/promotions on the website are misleading and do not exist. I booked the vocation and on next day got call that it's not available (mistake on the website in the price). They tried to switch me to the hotel, which was much lower quality and for inconvenience agreed to pay only $300 toward another hotel. Spent 4 hours on the phone / website to book and the same amount of time to cancel it. Horrible experience...
I booked a hotel reservation for 5 nights in Costa Rica for 12/25-12/31. The advertised rate was $85 per room, per night for 2 adults, 2 kids. Several days later and after over 15 phone calls (many international), it turns out they had wrong hotel contact info and hotel did not have availablity. Hotel said the rate was supposed to be $85 PER PERSON, per night and hotel would not honor the booking. Bookit negotiated with hotel and this was their offer: Bookit would to pay a higher rate for us but the problem was they only had a room for 3 out of the 5 nights. They had no idea where we could stay the other 2 nights since all area hotels were booked. Finally, I canceled the reservation and am awaiting a refund. They charged my credit card, did not honor the advertised rate, and had no solution to the problem. They need to be held accountable for false advertising and not honoring the agreement with the consumer. So, we have flight reservations with nowhere to stay. My first and last booking with them.
THERE SHOULD BE JUSTICE FOR ALL WHOM HAS EXPERIENCED DIFFICULTIES IN BOOKING A ROOM WITH BOOKIT.COM! THEY ADVERTISEMENT IS FALSE AND THEY HAVE THE WORST CUSTOMER SERVICE! NEVER RESERVE ANYTHING THROUGH BOOKIT.COM
BOOKIT.COM IS THE WORST SITE TO BOOK ANYTHING! I DON'T ADVISE ANYONE TO USE THIS SITE TO MAKE RESERVATIONS, EVER!
I DO NOT ADVISE ANYONE, I DO MEAN ANYONE TO RESERVE ANYTHING WITH BOOKIT.COM. THE SERVICE IS HORRIBLE. THEY LIE. THEY RESERVE WHAT THEY WHAT YOU TO HAVE NOT WHAT YOU REQUEST. THIS HAS BEEN THE WORST EXPERIENCE IN BOOKING A VACATION I'VE EVER HAD. THEY ARE NON-REFUNDABLE. THEY HAVE THE WORST CUSTOMER SERVICE EVER. THEY SHOULD BE REPORTED TO AUTHORITIES AND CLOSED DOWN FOREVER. I WILL BE MAKING A PUBLIC NOTIFICATION WORLD-WIDE ABOUT THEIR WRONGFUL ACTIONS THROUGHOUT THE YEARS EVEN IF IT TAKES ME FOREVER TO DO SO!
This company is horrible. I've tired for days to cancel a reservation. I paid more to have the ability to cancel. I've been on hold for over 30 minutes with no one picking up. I've opt to have a call back, nothing after waiting over night. I've called the corporate office, same results. I've sent an e-mial to get a reply saying my issue has not been assigned. I reserved a hotel in New York, but since changed my mind about the trip. I might have to take this trip, but will never book with bookit again. I'm also going to contact my charge card company and explain what is going on to see if they can do anything.
hotel confirmation
Hearing all the negative reviews of BookIt.com, I'm getting nervous about my purchase at BookIt.com.
I reserved and paid in full to BookIt.com a hotel in Las Vegas. I booked this more than one month before I actually arrive in Las Vegas. I called the hotel to confirm whether they received my reservation from BookIt.com. They said no. I called BookIt.com right away, and they told me since I only booked my hotel not even 24 hours ago, it would take time for my confirmation — even though I had already received an email confirmation from BookIt.com 12 hours about booking on their website. Anybody have experience? How long does it take a major hotel in Las Vegas to confirm a BookIt.com reservation? I note that on my BookIt.com voucher, there a BookIt.com reservation confirmation number, but there's nothing on the voucher that has a hotel confirmation number. Thoughts, anyone?
Hi D. White.
Thanks for your message. Hope you're doing well.
I've booked Las Vegas Hotels through Expedia and other major online travel sites before, and hotel confirmation has always been instant. Why should BookIt.com be any different?
I note that, 48 hours since I made my pre-paid reservation with BookIt.com, the hotel still doesn't have a reservation for me. Instead, they told me it should be instant confirmation -- even through BookIt.com.
I will hold out a few days longer and then re-connect with the hotel and BookIt.com. I will also download my voucher again to see if it now shows a hotel reservation confirmation number, and not just the BookIt.com booking ID number .
Curious -- you say it can take hotels up to 72 hours to confirm a booking. What would happen then if I booked the hotel one day before my arrival/check-in? There'd be no reservation when I showed up at the hotel, and all I would have is a BookIt.com booking ID number (and that alone would not be enough to get me a room).
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Valued Guest,
My name is Sonya and I work for BookIt.com®. I would like to assist you with your concern. If you will please email me your booking ID I will verify your hotel has been confirmed.
Since, I do not know which property has yet to confirm your booking it is difficult for me to comment as to why it has yet to be confirmed. Some properties auto-confirm our bookings and others do it manually. We do our best to set up an integrated system with the property so each booking is automatically confirmed with the hotel. Also, with same day bookings or bookings made the day before we call the property to verify availability and confirm the booking. We also have agents, who specially go through all the bookings on a daily basis to find out why certain ones have not been confirmed.
Sincerely,
Sonya
sonya.rottero@bookit.com
Hello Goingtolas - I am an employee of BookIt.com and rest assured your booking is legitimate. It can often take hotels up to 72 hours, depending on a number of factors to confirm a booking. Our job - and why we provide a confirmation - is to be sure that the hotels maintain the inventory to honor our guests' bookings. Although when they make a mistake on that it is out of our control we do all that we can to ensure that this doesn't happen. Also, feel free to call our customer service department [protected], as we can sometimes contact the hotel directly and have them manually confirm a booking where their systems may have been slower to process. I hope this helps, and please do not hesitate to give us a call with any further questions.
canceling reservation
I will never book with Bookit.com again. They called me the day before my trip to confirm my hotel, so the day I arrived at the airport they left me a message saying my hotel was over booked. I spent an hour on the phone making them find me another hotel. They offered me a refund but I was already in Nyc so where was I suppose stay. Luckily enough they found me a hotel in a good area but it was such a hassle to deal with this. So I ended up staying 6 days in a smokers room and I don't even smoke. I appreciate their help but will never deal with them again. This isn't how you run a business.
Dear Valued Guest,
Please accept our sincere apologies for the situation you described. At BookIt.com® we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven't done our job. Without knowing all the details it is difficult for me to make specific comments regarding your situation. So, if you would kindly fill out your information at http://from.bookit.com/customer_support.php, one of our Resolutions Representatives will personally assist you with your concerns.
Sincerely,
Sonya
BookIt.com®
largest rip off ever
Just spoke to bookit's customer service. Don't waste your time! As soon as this company gets your credit card number for booking; you might as well bend over and get ready for the obvious; because that is what is going to happen. When myself and two other people had booked the great parnassus in cancun, and all three of us ended up in the hotetur beach paradise, it was more than a coincidence. When an agent from bookit sent me a note stating that they overbooked the first hotel and relocated us; the custimer service agent explained that away by saying the first agent must have been confused (They will probably throw her under the bus to try and save face). The second agent I talked to has "been at bookit.com for three and a half years and this is the frist time she has ever heard this complaint"! Evidently they don't read the complaints against this ripoff company as part of their job. All I can say is: save your money. Book through a real company! This company is a ripoff!
Dear Virginia Lake,
Please accept our sincere apologies for the situation you described. It is disappointing to hear your vacation did not meet your expectations. At BookIt.com® we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven't done our job.
It sounds like the property was overbooked and relocated you. We certainly do not condone the practice of relocating guests to a lesser quality property in the event of overbooking. I have gone ahead and created a ticket for you. One of our Resolutions Representative will contact you to address your concerns.
Sincerely,
Sonya
BookIt.com®
This is a copy of the original e-mail Sonya sent me in Septemberof 2010. Looks quite different from the posting from her 306 days ago doesn't it? I guess they didn't "throw her under the bus", just everyone who books through them.
The complaint has been investigated and resolved to the customer’s satisfaction.
Now I am concerned.. I have booked a trip through Bookit. I am waiting on details on how to pay for this..but have not received any. I have called 3 times and have NOT had any CSR pick up my call after being on hold for 5 to 10 minutes.
Maybe I will cancel.
Dear Virgina Lake,
We appreciate your comments and your assigned Resolutions Representative is working with you to resolve your concerns. Please know, BookIt.com® would never relocate a guest without their consent, nor would we knowingly book them into a property which was overbooked. You may reach your assigned Resolutions Representative by calling [protected].
Sincerely,
Sonya
BookIt.com®
billing issues
I am a former employee of bookit.com and I am so sorry to keep reading all of these complaints and how many people are still getting ripped off by this company. I use to work in their billing department. I was with them for apx. 9 months and found several system issues.
1st. reoccurring issue that I found several times in a week: You booked a package or hotel or just flight you took your trip 3-6 months ago and you see on your credit card statement that you are now being billed again for a trip you have already taken and paid for 3-6 months earlier. As an employee I was only allowed to relay messages from upper management to the consumers. Managements official response was to "tell consumers/guest to contact their banks". Management will take care of the rest. Well just imagine how "HAPPY" the consumer/guest was on the other end of the phone. NOT SO HAPPY
2nd reoccurring issue You booked your trip and your on their "payment plan" your 1st payment is just 100.00 your second and third payment should only be 250.00 each. So your total trip should cost you $600.00 right? Well guess what after your final payment is deducted and shortly after you have already left for your trip and in many cases on your trip you see that there is another charge on your card from Bookit.com for $300.00 exactly half of what your total trip cost was "the trip your now on and have already paid for in full". Again I was only the messenger. Expressed the consumers complaints to management and asked management for a response/solution to give to consumers or "guest" is what they liked to call you. Again I was told management would take care of the discrepancy and "have the guest contact their banks upon return from their trip".
3rd Issue this only happened on the holidays. The night before a federal holiday IE: 4th of July. Their systems would go and "randomly" charge guest who booked a trip with in the last 16 months and bill your credit cards for the entire trip again. This happened on 3 separate holidays.
On the 3rd holiday this 3rd issue had occurred I was out in the parking lot smoking in my car with my windows cracked and over heard a member of senior management talking on her phone stating "that it looks like we are not going to be able to keep this up more and more people are checking their credit card statements we are going to have to change the system to charge 100/10000." I understood exactly what she was talking about only because of a pissed off "guest" who called me every name in the ugly book and even threatened to come up to the building and kill us I took it upon my self to look at the last holiday this happened and advised management it appears as though the system is charging 1/100 prior guest. Just randomly charging them. There were no consistencies on who got charged or the amounts. Just the ratio's. I am not the brightest bulb but I am not stupid. After this incident and receiving the brunt end of the stick from upset consumers and than being brought in to "human resources" and told that I was using the systems to look at things that did not pertain to my job and trying to write me up for it. I decided to leave the company. My best advise to all who use 3 party travel sites is to use a prepaid visa or a card that offers fraud reimbursement. Print out your billing/receipt after you press the "bookit" button and keep this for your records for at least 2 years. They will try and trick you into thinking your trip was more expensive than what you paid the first time. I hope this information helps and was easy to understand good luck.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello everyone! I have to strongly disagree with the author of this story, yes I said story because frankly that's all this is. Whom ever this person might be, I am sure they are no longer with the company because they didn't do their job and was most likely fired. I have worked for this company for many years and in several different departments. Not once have I ever heard of any issues with customers being overcharged on purpose, if there are any issues with billing I am sure it is simply a computer error. In the world of computers they are not always as perfect as we would like them to be. If this story had any relevance then he/she wouldn't have posted this on a blog they would have gone to a lawyer. It is truly sad that someone would speak so negatively about a company that I love so much. This company is the best company I have ever worked for, they really do believe in customer elation. BookIt.com is not perfect but who is... the bottom line is, this is just a typical ex-employee ranting and raving about something that is clearly false.
Take any BBB rating with a "grain of salt" The highest ratings are given to the companies that are members. John Stossel did a big expose of them last year. hey called my business to say that there was a complaint and wanted me to join before they would tell me the info. They are a franchise and do whatever they can do to pay to join them. BTW there wasn't any complaint against me. Check with your states attorney general office to investigate a company.
She was just posting her experience as an ex-employee. She may or may not have hard edvidence but obviously ther is somthing odd going on, and to be honest you dont need to be the brightest person to know when there is something fishy going on... Besides everyone has a different experience and based on all of the complaints on this site about Bookit.com I will not be using them.
Obviously you are not the "brightest bulb" if you choose to post a story like this. BookIt.com is a relatively new online travel agency and with any new website there will be system glitches. BookIt.com has some of the best deals that I have ever seen and I have booked through them at least 5 times. This being said, I have never had an issue with them. You sound more like a disgruntled ex-employee who probably got fired because you aren't the "brightest bulb". I'd find something better to do than spread around stories that are definitely not true.
If what you say is true, have you contacted an attorney & the authorities? From last I heard stealing is a crime. I have a hard time believing a company with an A+ BBB rating would knowingly be stealing from their customers. Just because a company has a programming error or a glitch in their system doesn't mean they are fraudulent. Just my two cents worth!
If the accusations here were based in reality there is no way that this company would be able to remain in business. These comments are slanderous and libelous, which potentially could result in a lawsuit against the accuser. If one could prove any of this to be true it would make for a huge news story, perhaps even in the national news.
And for the record, 100/10, 000 is the same as 1/100, so the alleged phone conversation that this person overheard the executive having would not have changed things based on the data that was allegedly discovered by this person's searches.
Beyond that, I don't think a company that was stealing from its customers would have data so easily accessible to those who are not the brightest bulbs. Any company that wishes to remain in business must service their customers to the best of their abilities and certainly would not be caught stealing from their customers, especially not by someone who is self-proclaimed, "not the brightest bulb."
Thank you for taking the time to tell the world about what you experienced! They are definitely an "evil" company.
Glad you're no longer with them, and I hope that you've found a (better) job...you deserve it!
Folks like that will definitely get what they deserve...
Overcharge
Company overcharge my account and when requested for a receipt and break down of fees and taxes, Tracy (customer service ext 6054) couldn't provide it. She said that sometimes the company charges a booking fee. I asked how much and said that it's $4.07. I told her that there's a $58+ difference if that's how much they charge and she was speechless. I was on the phone with her for approximately 45 minutes and didn't get anything resolved nor promised a refund. So, I called my bank to initiate a dispute. There was no changes nor additional services requested from the hotel. The hotel provided the final receipt to us and it's less than what bookit was telling me. Still, bookit.com couldn't even tell me the break down of the charges they posted on my account.
I do not recommend this website at all.
poor customer service
I concur with all of the bookit.com complaints. My family booked the Crown Plaza Astoria in New Orleans for a weekend in March. A family emergency arose and we wanted to CHANGE (not cancel) the reservation date. However, they wanted us to pay cancellation fees to simply change the date to two weeks later and then expected us to make a new reservation with them. I think not! We canceled alright... and found a better deal with Hotwire. Don't use these people! No customer service whatsoever!
The complaint has been investigated and resolved to the customer’s satisfaction.
Bookit.com advertised a travel discount that they would not honour. Customer service was inadequate as dozens of calls and over 6 weeks were required to explain the situation to several agents.
In the end, at top level manager essentially accused me of lying about the advertised discount.
I will not book a vacation with them again.
Dear Valued Guest,
Please accept our sincere apologies for the situation you described. Without knowing all the details it is difficult for me to make specific comments, but we do have agents who specialize in canceling and re-booking your vacation. If the situation is complicated, we then have our Resolutions Department to assist. In your situation, it sounds like the property was unwilling to waive their cancellation fees. We always do our best to work with the property to see if they will waive all their cancellation fees, especially when the guest wants to rebook.
At BookIt.com® we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven't done our job. If you haven't done so already, would kindly fill out the form here, http://from.bookit.com/customer_support.php? Once received, one of our Resolutions Representatives will personally assist you.
Sincerely,
Sonya
BookIt.com®
cancellation refund not received
If you are trying to find a deal or lowest rate, stay away from bookit.com we were planning a trip to disney world and wanted a nice hotel. We found the hotel and went with bookit as the offered the best price. We paid 45 days in advance and at first we were not going to get the insurance. Something to me to go ahead and pay the extra $18 just in case. Well we ended up finding a rental house with all of the same benefits plus our own pool. I called bookit customer service to cancel our reservation. There policy is that you get all of your money back minus the insurance if you cancel before june 13. That was three days before our arrival. I canceled almost 25 before arrival. You expect to get your money returned no later than 3-5 business days later. This company has a 7-10 business days to refund your money. It is business day 10 and two weeks later no refund. I called them and they claim it was schedule to be returned today. If anyone has fallen into this same situation I suggest we get together and file a class action for breach of contract.
This is years later but i finally got my money back by filing a dispute with my CC. Bookit finally refunded my money. Since that incident, i have NOT used them again 4 years later.
I book a room thru bookit on two different time in one mont which was April 13 an April 19-21 each time I went to check in the hotel the hotel cancel my room cause I live 30 mile from the local so I ask was my card going to be charge they told me they was going to send a cancellation to bookit so I won't be charge the hotel charge bookit so then bookit charge my bank card I called about my refund never can get anybody back on the phone now it been a nightmare. I went to the hotel they telling me there system don't go back that far to check cancellation so they also told me they never charge my credit card that bookit did now bookit telling me they got to call the hotel an check it out so I get a email telling me they can't refund me my money until they spreak to the hotel now, which the hotel is not picking up the phone, when I spoke to the hotel Manager at the Knight Inn in Morrow Ga she told me if I come on there property again they going to call the police. Cause I ask about my paperwork to get my money back from bookit. Now i'am in the wrong for trying to get back $160 I was told to see about going to small claim court, or can't anybody tell me how to start a class action law suit for this company. Plus I got on audio the front desk told me her manager stated she was going to give me my money back butt I did a bad review on my Facebook so she not giving me my money back cause of that. Freedom of speech even if I did do a review I have all rights to speak my mind.
I booked my vacation through your company online. I had nothing but problems from the beginning of my arrival to the hotel. I did not have issues with the flights or the hotel directly, just your company. The flights were as smooth as possible and the hotel was absolutely beautiful. It fulfilled every promise that the website stated.
I booked three excursions online when I booked the hotel and flight. Those included deep sea fishing, ATV/ Ziplining, and a lobster dinner on the beach. The vouchers or website for that matter did not explain where the excursions were to take place or how long they would last. Transportation was only provided for the ATV/ Ziplining but that was a problem as well.
Upon checking in with your company on arrival, as instructed to, we found out that the ATV/ Ziplining excursion was not even on your list and they had no idea when we were going to be picked up or that the excursion was booked for us. You then spent over an hour on the phone trying to figure out where the missing piece of the puzzle was. The people at the hotel even told us to double check because sometimes transportation does not show up for your excursions.
Another issue that we had was that private taxis were needed for the other two excursions. Which that is ok, but the lobster dinner was an hour away in Cancun and that was not including traffic. The deep sea fishing excursion was ok because it was only 10-15 minutes away and was not that expensive.
The lobster dinner excursion was all the way in Cancun and would have costed $85 for a one-way taxi ticket. That is $170 for transportation to one excursion that we were not informed of and would have lost due to the excursion being canceled. There was no other transportation available and your company could not help at all. Not to mention the fact that the ATC/ Ziplining excursion was that day and by the time we got back to the hotel we would have been 15 minutes late to the lobster dinner excursion, not including traffic and our excursion would have been canceled anyways.
The excursion that was missed (The Lobster Dinner), was supposed to be a celebration for a five-year anniversary. It did not happen due to poor communication with YOUR company! I am severely disgruntled and am disappointed for the missed opportunity.
I am requesting a full refund for the missed excursion due to multiple communication errors and circumstances around the event. Why would you book an excursion over an hour away from the hotel I booked at? Why was transportation an issue and not offered, if not at an extra cost, for the two excursions that transportation was not set up for? Why were approximate times for how long the excursions lasted on the excursions when you book them? How can you allow an excursion to be booked and not provide assistance when an issue arises with it?
All around this experience was awful and I would not consider booking with your company again! I feel that I was wronged by your company and a vacation that was supposed to be relaxing turned out stressful and incomplete. We missed a dinner planned for our 5-year anniversary because of the lack of communication and poor customer service. For that I am requesting a full refund for the missed excursion!
Bookit.com must be shut down. They are crooks and liars! We have tried to cancel our reservations as soon as my doctor informed me not to travel to our destination. Bookit replied "we have not been able to hear back from the resort, we can't do anything until they respond, give them 48 hours!" We called every day and they kept giving us the runaround! Then they say there is a $25K penalty for canceling your trip! When our entire trip costed $4k! They are a fraud and must be shut down. Tried calling them on several occasions where they place you on hold for hours without any end result. Will be letting the credit card company handle this! Will be contacting BBB...this is so unacceptable on so many levels and very infuriating. I don't know how they are still in business
I been thru the same thing I called them on yesterday an stayed on hold 1 hour I can't get anybody on the phone when it come to a refund.
I canceled my trip with book it.com since April 6th 2017. The first payment that I made was with an account that was compromised and there were fraud charges on there. So I closed the account and change banks I did not want to do business with that bank any longer. So when I canceled my trip to Tulum the rep from book it put me on hold to cancel my reservation. She then informed me that I would be receiving 3 payment to the account that I used the fist being to a bank account I closed I informed her that I no longer have that bank and that it is a closed account. I have not seen that refund back they keep giving me the run around telling me that the bank has to give me a rejection letter. The bank has no such letter. And they also tell you that the bank will give you a check for that money. Not true the bank send them there money back for the reason that the money has no where to go for an account that does not exist. You can call bookit.com over and over but you get no where. They tell you to file a complaint with there customer care. That's a joke you never hear from them. No one contacts you. You can send a million e-mails no one will ever respond and you just get the run around. I do have a statement from the bank showing there has been no activity in that account and that it is closed but they want a letter from the bank. This is very frustrating. I am trying to resolve this matter and have exhausted all of my option so far. I have contacted the BBB . I opinion is that this company should not be in business.
I am having the same problem. I will never use a third party again. We were told that we would not need a passport to go to St. Maarten by a Bookit rep. Well it turns out that we did! The Westin says to contact Bookit because they are the third party but Bookit is swearing that the Westin is saying no refund nor a voucher for another day. That's close to $1000, 00 dollars down the drain. The guy at the Westin said that I should book directly with them. He said that they are flexible and that they aim to please, and that they could match those third parties prices. I know that the third parties have rules and their business is to make a profit. However, they could have given a voucher for a later date. This is so unfair! At the present time, I trying to get a chargeback. Funny thing is, my sister used Expedia to book the same trip and was not charged a dime to postpone everything in time to get passports. My husband I had to pay 500 dollars to change our flights and nothing can be done about the hotel fee which is close to a grand.
I've called twice in the last 12 hours regarding a $900 cancellation fee for Dream Tulum that was charged without any prior notification. The rep I spoke to last night told me that he was sure I would get a refund. The rep this morning said they never give refunds. I asked that they contact the resort directly as advised by my credit card company, but they can't seem to reach anyone at the resort. If I had booked directly with Dreams, the cancellation fee would have been $50. This is crazy. My credit card company told that if they don't agree to a refund then I should request a chargeback. What a mess!
My husband and I were heading to bike week in myrtle beach this year sept- oct. as I am reading this I am on hold with them. It has been nothing but a hassle they want to charge me 70.00 to cancel my room mind you my reservation is sept 30. There s a 25$ processing fee plus 19.95 plus there fee for canceling it for you. Funny read the small writing in case of rare event processing fee will be waived. Thank god for iPads and you can make those words huge. So now I am on hold for ten minutes costing me 45 to cancel with her word my money will be on there in 7-10 business days. We are going to see cause if not hell hath no fury like a woman whose money is being messed with..
Was this issue ever resolved? I am having the same issue
Dear Valued Guest,
Please accept our sincere apologies for the situation you described. Typically it takes anywhere from 7 to 10 business days to process a refund back to the guest’s credit card on file. Since I do not have the specific details of your booking I am unable to find out what happened with your refund.
We would like the opportunity to assist you further in this matter. You may either fill out our form at http://from.bookit.com/customer_support.php, if you haven't done so already or email me at sonya.rottero@bookit.com. I will personally see that one of our Resolutions Representatives takes care of your concerns. At BookIt.com® we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven't done our job.
Sincerely,
Sonya
let it be known - I did not have a problem with bookit
I used bookit.com to book an all-inclusive resort in jamaica and did not have any problems. After booking, but prior to leaving, I had heard and read a lot of negative comments about bookit and was pretty nervous. Upon return from my trip all I had to deal with was the extra money I had saved from using bookit's low rates.
The complaint has been investigated and resolved to the customer’s satisfaction.
@ksbanks
Since you booked so far in advanced, I recommend the following to ensure your vacation goes as planned;
• Print two copies all your travel vouchers.
• 2 weeks prior to travel call us and ask to reconfirm your booking. We will call the property and verify your booking, information and any special requests you may have.
• Call your airline 72 hours in advance to confirm your reservation, especially if you booked your vacation months in advance. Airlines frequently make flight changes.
• Purchase travel insurance.
• For more information on traveling to Jamaica go here: http://www.travel.state.gov/travel/cis_pa_tw/cis/cis_1147.html
Let me know if you have any further questions.
Sincerely,
Sonya
BookIt.com®
Ahh..I'm SO NERVOUS. I in NO WAY will cancel my trip and we are doing an allinclusive vacay to Jamaica...next March - I must admit, with so many negative responses to bookit.com, I'm really really really nervous...how far in advance did you book? Where did you stay?
Good times with bookit,
We truly appreciate the positive feedback regarding your experience with our company! We are also happy you had a wonderful trip to Jamaica! What All-Inclusive resort did you stay in? I always like to know which properties guests enjoyed.
Sincerely,
Sonya
BookIt.com®
Each person has there own experience. It is obvious that you did not have to cancel your trip. There is not one company out there that requires 7-10 BUSINESS days to refund your money after you cancel. I purchased the BookIt.com insurance so i was covered by there cancellation policy. Guess what 10 business days later still NO refund. It only took a matter of seconds for them to bill your card but two weeks to refund your money. hmmmmmmm
no refund as promissed / bad customer service
Booked reservations for Rosen Shingle Creek in June for 2 nights, got a great $99.00 rate. My card was charged immediately upon booking which was as expected. I attempted to add 3 additional nights but the rate had gone up to $200.00 + per night. Since I could not get the same deal, I booked the Hilton on Expedia for about the same $99.00 rate, and used the bookit.com online form and canceled my reservation knowing that I would be charged a $19.95 cancelation penalty. I immediately received a cancelation confirmation and waited for my refund. I canceled on 04/30 and watched my account to see the refund posted. On 05/06 since I still had seen a refund posted I called them and the lady was very nice and said that the refund was being processed after waiting for the hotel to process the refund and would be posted the next day (Friday 05/07) Checked my account again on Monday 05/10 and still no refund, so I sent an email to their customer care email address, with no response. I called on Tuesday 05/11 and was sent to voicemail. I sent another email on Wednesday 05/12 and go figure, no reply whatsoever. I actually called Rosen Shingle Creek to verify that my reservation had been canceled with them, and they said that it had been canceled and I asked what the hold up was with refunding the money. The agent at Rosen Shingle Creek looked at the reservation and kind of let out a sad sigh and said "You used bookit.com" and I said yes. She said that the reservation had been canceled in their system and that they had nothing to do with charging my card, I pay bookit.com directly and they pay the hotel once my stay is complete, that the hotel had received no money from bookit.com, so there was no way that bookit.com was waiting on them to release the refund. Needless to say the agent at Rosen Shingle Creek was very helpfull, but did seem like this was not the first complaint that she had received about bookit.com and before ending the call she did recccomend calling the hotel directly to book in the future and told me that they can match any online price that I find and actually guarantee that they will beat that price. I work in the travel industry and deal with priceline, orbitz, expedia etc. each and every day. I was happy I found bookit.com and what was a great price, but after dealing with them and their horrendous customer service I would stay away from this company. I know mistakes happen and I am all for supporting the "little guy's" but based on the overwhelming number of complaints you would think that this company would get it's act together since everyone seems to have the same complaints.
The complaint has been investigated and resolved to the customer’s satisfaction.
atruesoldier,
I do apologize for this. If you could email me your booking details, I would be more than happy to look into this for you. My email is sonya.rottero@bookit.com.
Sincerely,
Sonya
BookIT.com has done the same thing to me Sonya. I even paid the $18 for insurance. It has been 10 business days and still no refund. Im suggesting we get together and file a legal complaint against this company for breaching there own rules and regulations.
Dear Valued Guest,
Please accept our sincere apologies for the situation you described. Typically it takes anywhere from 7 to 10 business days to process a refund back to the guest’s credit card on file. If canceled on 4/30 the latest you should have received your refund would have been 5/14.
We would like the opportunity to assist you further in this matter. Will you please email me at sonya.rottero@bookit.com? I will personally see that one of our Resolutions Representatives takes care of your concerns. At BookIt.com® we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven't done our job.
Sincerely,
Sonya
BookIt.com®
customer service
I had booked a room at the Palmer House in Miami. They were supposed to open in March. They were not open in time for my trip. Bookit.com had the Palmer House make a new reservation for me at a lesser quality hotel. When I spoke to bookit.com they did nothing to correct the situation. I wound up spending 3 times what my room was worth.
Will never use Bookit.com again.
The complaint has been investigated and resolved to the customer’s satisfaction.
Booked travel air & hotel with bookit...Flight times were changed, no notice from bookit, in regard to times of travel, being changed...This is very poor customer service..Would not reccommend bookit. Com to anyone for any type of travel services. When was bookit gonna notify me of travel time changes? would like to be compensated, for this inconvience.
My name is
Lisa Benitez i booked a 4 night stay with bookit.com on 7/14/14 at myrtle beach for aug 17 thru aug 21 yall charged me 404.75. today is 7/15/14 and the price is still the same 79.95 a night but its only cost 391.47 with no 10 free dining voucher. why was i charged more than now? the only difference is that now it dont say you get the 10.00 dining voucher, but mine did but it was suppose to be free no charge! ive called bookit a few times got no answers, they just said when they look up the amount is 404.75, well no it aint! each time i look it up it says 391.47.Bookit.com said send a pic and they would do something about it. so i am lets see whats done. the promotion is still the same all but the free 10.00 dining voucher.Now i would like answers! here is the pics! I want answers! it seems i was charged for the free tickets!
I said it two years ago. DON'T USE BOOKIT.COM ! If people are still complaining two years later, they are not going to get better. I don't care how many millions they spend on advertising (which is probably our money) they can care less about Customer service. The call centers are based in India. All they do is try to prolong the situation. I have found a better service and it starts with a E.
i need my flight information
could you PLEASE send me my flight information
keithmccaffrey@sbcglobal.net
thank you
We call twice. Each time we called, It's was over 30 min, and a Woman named Monica said her name and then hung up on us.
Tried to cancel a trip with bookit.com. Neither the website the phone numbers provided allowed any means to make a cancellation. An entire 4 hours was spend trying to communicate without success we finally tried to go around things by trying to make a separate booking. The call was answered right away but they could not/would no switch us to a supervisor and could only give us the phone number which we had already spend many hours trying to reach. A colleague of ours was finally able to get their 'live chat' to respond but was cutoff twice and a third time after some discussion of the request for cancellation was cutoff a third time without any confirmation. We presumed the 'live chat' people are in Tibet with no language skills.
We finally gave up and phoned the hotel (thankfully a Marriott) to cancel the reservation directly (finding out that 'bookit' had made a double booking) and a phone call to the credit card company to make a charge back. Highly recommend that everybody stay the hell away from 'bookit.com'.
Booked the trip to Mexico. Received a confirmation and a temporary password. When attempted to log in, the password change did not work. Contacted customer service via email, sent all the technical info, including the screen shot - no response. Sent another email 2 days later - no response either. Now I grow concerned about a trip that I purchased through them...
You know you are dealing with a horrible company when you cannot get through to anyone in Higher management. Not even sure if they exist. Considering getting a class action lawsuit going.
First of all my family was left high and dry on a recent trip to Mexico that was booked through bookit.com. We spent our entire first day of the trip at a desk trying to fix their mistake and they offered no assistance and then charged for a second hotel. Yes that is right we were charged for 2 hotels for the entire trip. After contacting them they did nothing to help. As a matter of fact my phone is on hold for over an hour as we speak. I have every intention of contacting a lawyer in the morning. The so called supervisor that I spoke to spent the whole time telling me not to speak so he could speak and then defending the completely useless agent that he made perfectly clear he was good buddys with. When asked for a # to corporate he gave me the # to book a trip. NEVER NEVER NEVER USE BOOKIT.COM, THEY ARE THE WORST COMPANY EVER. I travel often, never through them again. I want to speak to someone in corporate.
everything
I seen this page first and thought everyone has something to complain about but come on it's not that bad. BOY WAS I WRONG! booked my vacation for 3 people came out to be 1, 376.31 (flights and hotel) to Las Vegas. Best price around. I used the bill me later feature and everything went well. The next morning I called to confirm my reservations like every smart traverler should do and guess what? The beginning of my nightmare or head aches started. Seemed like an easy enough fix with any amount of common sense, but these idiots don't have one lick. Management included thats mostly who I talked to for the last 2 weeks. My card got charged the 1376.31 but bookit claims the never recieved the authorization number to make the reservations. Sure their computers show that I had a 1300 dollar transaction on their page but didnt know how to fix it. So the lady tells me she will call me back and have it straightened out. 2 days later I call back to find out what the heck is going on. Well since my reservations never went through even though I was charged I didn't have a booking ID. That means the next 40 calls including 20 plus hang up (on their end not mine I wanted to resolve this issue) About 6 false promises far more than 20 hours spent total on the phone (mostly hold) I found out they contacted BILL ME LATER and had my 1376.31 refunded. This should make it better but they did that without my permission then they stated, "Well now its a new reservation and prices change frequently like they do your new total is 1.716.63 how would you like to pay for that?" I told him some more choice words and after everything is now said and done I booked through travelocity and spent two dollars more then my first quote. Every person here told me they would make right of my reservations especially because the fact I had already been charged so there was proof. But when they found out they were losing money even though I booked 2 weeks earlier before the new price changes they kept saying, You were refunded and this is a new reservation!" STAY AWAY if you want to use BOOK IT go to sleep because you are obviously drunk. Worst everything in the world. The call wait time is huge, the employess are nice but have zero education, the mangement knows less then the travel agents somehow, and if I doesnt benefit them it's not happening. PLEASE LISTEN STAY AWAY SPEND THE EXTRA MONEY! and if Wayne, Bernard, Sue, Vicki, or the overnight Manager answers hang up and try again! (not that it'll make any difference) BAD BAD BAD
The complaint has been investigated and resolved to the customer’s satisfaction.
Did you ever get your money back? If so how long did it take. Im thinking about filing a class action lawsuit against them for breach of contract. They claim 7-10 business day refund. If you do not receive your refund within this alloted timeframe, they have breached there own policy.
terrible service
Bookit.com is terrible. I tried booking my honeymoon with these people and when I tried to cancel my trip because I was going to go through Sandals directly, they said they were going to hit me with a bunch of fees. The customer service is basically non-existent. On their website it says that there is no cancellation fee, so I booked through sandals directly (it was $300 cheaper). I ended up having two flights. I explained my problem to bookit.com and the customer service rep was exteremely rude. After explaining my situation he said they were going to hit me with a fee if I cancelled or did anything with my reservation and I should have known better when I reserved my booking. He then hung up on me. Not only had I been sitting on the phone for an hour, but he said nothing to try to help me out in my situation. I subsequently called Sandals and they said they had not processed my flight yet and they cancelled my booking at my request. They were very helpful and I am glad I booked with them. I just wish I hadn't booke through bookit.com. Dealing with them is not worth a little savings (and in this case, they were more expensive!)
The complaint has been investigated and resolved to the customer’s satisfaction.
I am trying to find as many people i can located that BOOKIT has ripped off and/or breached there own policy. I think after we get enough people to act on this, we can make them fix it or close it. I can be reached at usmchero11@yahoo.com
"her complaint" lol, not "here complaint" . Why doesn't this have edit post option? odd.
Hey Irish she is gone, I believe here complaint, posts and account have been deleted.
To comment on Bookit.com:
After looking through this forum there are a few people with issues from this company and most of the responses I see are from people that are Bookit.com employees advising it is not the companies fault and using the same "You did not read the terms and conditions" line.
Bottom line- Bookit.com may be cheap but there is a reason why, you get what you pay for and I personally can get just as good of a deal on a suite in a resort by calling them myself then I don't have a middle man to deal with. Bear in mind from my other research into this company (they have some good deals advertised) they do not even process their customers credit card, it goes from them to PayPal which is funny because they do not offer the option to pay by PayPal. So in effect your are handing your credit information to two companies instead of one. Just fyi.
Foxy, you are an employee or ex employee. You have freely admitted this in another topic:
Bookit.com — I worked for them!
posing as a customer again:
and again:
Bookit.com — bookit.com ruined my trip
so just stop posing as a happy customer...
bookit.com ruined my trip
My boyfriend and I had decided to plan a trip to Mexico over spring break in March of 2010. We searched for hours for the best deal and finally decided on Bookit.com, which had far and away the best deal. We booked for March 14th-19th of 2010, airline, hotel and transfers. When we went to print our confimation email about two weeks before we were scheduled to leave, we discovered that the booking was made for FEBRUARY 14th-19th.
Reasonably you could imagine that it is possible we made the mistake and we had chosen the incorrect month when we booked, if we hadn't double, triple and quadruple checked the dates, as well as read them off to a family member whilst booking.
So, thanks to a glitch in their computer system, my boyfriend and I have had to spend 1, 000 more than we originally booked for (each) and have spent over 4 hours calling bookit and being placed on hold for an hour or more being transferred around to representatives which are rude and unhelpful and unwilling to admit that there could have possibly been a glitch in their system.
DO NOT USE BOOKIT.
The complaint has been investigated and resolved to the customer’s satisfaction.
As a former employee of the company Bookit.com, i can tell you that you should have received an confirmation e-mail with instructions on how to open and review your information. Had you done this you would have noticed the problem right away and they could cxl/transfer within 24 hours of booking, So even though you may or may not have, it is your responsibility to verify your vacation details. I do know of this happening long ago however I do not know know if the system still caches these flights?
First and foremost I am not an employee of bookit.com, but will gladly defend ANY booking site if they deserve it.
You book online..you made the mistake..not the company. booking online by yourself you are taking responsibility for your actions.
done.and done.
"Bookit.com will book you for what ever dates you selected. If you selected dates in Feb. then that's what you'll get. If you decide to book yourself, then take responsibility for your own mistake. You could have just easily called and booked with an agent over the phone. I've booked several times with then, and the agents are very helpful and avoid dumb mistake like the one you made.", foxy23
This foxy 23 is more than likely a BookIt.com Employee troll. So in typical internets flair:
Obvious troll is obvious.
miss leading advertising / refund still outstanding
Do not fall for the scam at book it.com. I was searching for a good hotel for a disneyland trip 2010 spring break. I fond the hotel which was great, but then I tried to find it at lower price and got taken in by book it.com. I called the hotel after making my reservation through book it.com, just to confirm my reservations. However much to my surprise I was told by the hotel chain that they know longer do bussness with book it.com. When I asked why? I was told because of numerous complaints.
I immediately requested a refund (The same day) Its now been 3 weeks, a dozen phone calls totaling 6 hours on hold. I finally submitted a fraud claim with american express to get my payment back. I caution you do not use this agent!
The complaint has been investigated and resolved to the customer’s satisfaction.
My sister and I booked a trip through book it.com to Charleston, SC. We had our reservations with them since February 2012. The first week of May we receive an email stating that we do not have reservations and that the hotel will not honor it since book it is not with this specific hotel. Yet we have an email confirmation since February stating we do. Book it stated on the phone that they have tried contacting us since March regarding this problem. I have never received anything from them until May. They never tried to call me. They want to send us to another hotel that is far away from where we wanted to be located. (crappy hotel for the same price...thanks) So, now we dont have reservations with the hotel and prices went up $200.00 for the stay. The hotel won't help since we never had reservations with them. So now I am out of $200.00 and i can wait up to three weeks to receive my money back from book it. Never again. Do not use book it.com for any reason. stay away from them. I talked to the headquarters of the hotel and they even said there is a reason we do not deal with book it. That they will not deal with book it. They should not be in business at all. Stay away.
DO NOT book your vacation through BookIt.com! We booked in march for our vacation in June. We traveled from Michigan to Kissimmee, FL. When we arrived at the address of the place we were to check in and receive our keys - IT WAS BOARDED UP AND FOR SALE! Here we were, on a Sunday evening (4:00pm), with our 5 children (who were miserable from the drive across the country), in the middle of a "much less than desirable area" with NO ONE to help us. We called BookIt.com multiple times only to be transferred or disconnected. After 4 1/2 hours of begging for some type of help from them they managed to find us another location where we could pick up our keys and check in. They said it was "right around the corner" but it was AN HOUR away! This was THE WORST EXPERIENCE I have ever had to deal with for a vacation.
Do not use this travel business, needed to cut my stay short for couple of nights, tried to contact 3 days before my original reservation ended, website doesn't work, stayed on hold for over 30 minutes, and finally gave up! Guess I will just loose two nights. ABSOLUTELY TERRIBLE!
THAT IS BULLSH**T
BookIt.com Reviews 0
If you represent BookIt.com, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About BookIt.com
Here is a guide on how to file a complaint about BookIt.com on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with BookIt.com in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with BookIt.com, including key areas to mention in the complaint.
- Include relevant information about any transactions with the company.
- Explain the nature of the issue, steps taken to resolve it, and the personal impact.
5. Attaching supporting documents:
- Attach any additional supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint about BookIt.com on ComplaintsBoard.com.
Overview of BookIt.com complaint handling
-
BookIt.com Contacts
-
BookIt.com phone numbers+1 (866) 269-7360+1 (866) 269-7360Click up if you have successfully reached BookIt.com by calling +1 (866) 269-7360 phone number 0 0 users reported that they have successfully reached BookIt.com by calling +1 (866) 269-7360 phone number Click down if you have unsuccessfully reached BookIt.com by calling +1 (866) 269-7360 phone number 0 0 users reported that they have UNsuccessfully reached BookIt.com by calling +1 (866) 269-7360 phone number+1 (800) 204-7250+1 (800) 204-7250Click up if you have successfully reached BookIt.com by calling +1 (800) 204-7250 phone number 0 0 users reported that they have successfully reached BookIt.com by calling +1 (800) 204-7250 phone number Click down if you have unsuccessfully reached BookIt.com by calling +1 (800) 204-7250 phone number 0 0 users reported that they have UNsuccessfully reached BookIt.com by calling +1 (800) 204-7250 phone number+1 (850) 234-8887+1 (850) 234-8887Click up if you have successfully reached BookIt.com by calling +1 (850) 234-8887 phone number 0 0 users reported that they have successfully reached BookIt.com by calling +1 (850) 234-8887 phone number Click down if you have unsuccessfully reached BookIt.com by calling +1 (850) 234-8887 phone number 0 0 users reported that they have UNsuccessfully reached BookIt.com by calling +1 (850) 234-8887 phone number
-
BookIt.com emailscustomercare@bookit.com100%Confidence score: 100%Support
-
BookIt.com address14251 Panama City Beach Pkwy, Panama City Beach, Florida, 32413, United States
-
BookIt.com social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all BookIt.com contacts
Recent comments about BookIt.com company
They are scammers
Clear
16 reviews
Agoda
1211 reviews
ReservationDesk.com
125 reviews
Opodo
603 reviews
EvivaTour
3 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Dear Valued Guest,
You should not have been charged by both us and the property, unless the property had certain fees listed under the terms and conditions payable directly to them. Please accept our sincere apologies for the situation you described. At BookIt.com® we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven’t done our job. Without knowing all the details it is difficult for me to make specific comments regarding your situation. So, if you would kindly fill out your information at http://from.bookit.com/customer_support.php, one of our Resolutions Representatives will personally assist you with your concerns.
Sincerely,
Sonya
BookIt.com®