BookIt.com
Reviews and Complaints

Dear Valued Guest,

You should not have been charged by both us and the property, unless the property had certain fees listed under the terms and conditions payable directly to them. Please accept our sincere apologies for the situation you described. At BookIt.com® we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven’t done our job. Without knowing all the details it is difficult for me to make specific comments regarding your situation. So, if you would kindly fill out your information at http://from.bookit.com/customer_support.php, one of our Resolutions Representatives will personally assist you with your concerns.

Sincerely,
Sonya
BookIt.com®

Book.it had a worst customer service.I book a package flight and hotel to Honolulu. I was late for the flight flew to Honolulu because of major traffic, so I book 1 way with my own money to get t o honolulu on the next day.Guess what, when I got there Bookit was cancel my hotel and return filght, so I have to pay everything with my own money.They were ruined my entire trip, because I book hotel and flight last minute so the price extremely expensive, I call Bookit after I got back home, n they answer me with all the term n reglation that I am not aware of . Basically they don't want to pay me back the money.Is there anyone know what website or company can help me solve this problem? ?

I travel quite frequently and your complaints do not seem to be at the fault of Bookit.com. All airlines, regardless of where and how you book them have a strict policy that flights are non refundable. You cannot expect a company that has no control over the airlines to refund you money when it is clearly stated when you book that your flights are non refundable. Of course, issues do come up and sometimes cancellation is neccesary. There have been times, when I have unexpetedly needed to cancel a trip. However, the airlines are strict with their policy and it seems to have been neglicgence on your part to read everything before booking and spending the kind of money you did. Maybe next time you will be a little more careful

I travel alot and I must say that your complaints are not the fault of Bookit.com. All flights are non refundable, regardless of the airline. The airlines have their own policies and no travel company can change the polcies of these airlines. I have also used Bookit.com and their terms and conditions are clearly stated before booking. So it seems that it was negligence on your end by not reading the fine print when you are spending that kind money. It's not their fault that the can't change the policies set by the airlines

Dear Valued Guest,

We sincerely apologize for the inconvenience this has caused you and your father. Unfortunately, our company and every other third party travel partner are bound by the airlines terms and conditions. I have posted our flight terms and conditions below, but for more specific rules and regulations regarding your ticket you would need to contact the airline carrier directly.

Your satisfaction is extremely important to us and we ask that you please fill out the following form, http://bookit.com/customer_support.php . Once we have your information we will then assign a Resolutions Representative to you to assist you with your concerns.

“Convenient e-tickets will be issued for this flight. Cancellation/Change Details: As part of our service to you, BookIt.com® will act as your advocate with our partner airlines when you have to change your travel plans. We will attempt to find the most cost-effective solution available to assist you in rescheduling your trip. Prior to booking, please note carefully some common issues that might arise and the impact they could have on your vacation plans. Make sure that you carefully enter the name of each passenger, as airlines consider name changes or corrections a cancellation and may include a full cancellation penalty.

Flight details, including departure gates, arrival and departure times, carrier, aircraft manufacture and type, and meal plans may be changed at any time by the airline. BookIt.com® recommends verification of flight times, usually 12 hours or so prior to your departure time. Although most airline tickets are non-cancelable and non-refundable, some airlines may issue Flight Credit for passengers who must cancel. Changes or cancellations are subject to fees ranging from $100.00 and up, per passenger. Please check with the Airline directly for the exact fee assed. Please note, many international destinations will charge and entry and or departure tax payable at the airport.

Usually, flight credits must be used with one year of your purchase date, assigned to the same named passenger, and used on the same airline. If paper tickets are required, a processing/shipping fee of up to $25 will be required. All terms and conditions are subject to change based on airline rules and regulations.”

Sincerely,
Sonya
BookIt.com®

@anonymousangel
As stated on our website are number 1 core value is Guest Elation.

"At BookIt.com® we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven't done our job. Total customer elation is our goal, and we work tirelessly to ensure that each and every customer is so elated with their experience that they stop conversations to tell others about us."

We also pride ourselves on being a member of the BBB.org with an A+ rating. If you have personal concerns with our company please fill out our form here, http://from.bookit.com/customer_support.php and we will assign a Resolutions Representative to you.

Sincerely,
Sonya

DEAR VALUED BOOKIT.COM COMPANY HUH?, the company always comments how they are "apologizing" for what they did. HUH? IF YOU are that sorry, why haven't you guys disappear OR refund all stolen money to the users (even to the users who didn't notice their money is stolen by your company)? These problems have been occurring since so many years ago. BOOK IT. COM IS UNRELIABLE. THEY ARE FRAUD. THEY STEAL MONEY.

Dear Valued Guest,

Please accept our sincere apologies for the situation you described. At BookIt.com® we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven't done our job. Without knowing all the details it is difficult for me to make specific comments regarding your situation. So, if you would kindly fill out your information at http://from.bookit.com/customer_support.php, one of our Resolutions Representatives will personally assist you with your concerns.

Sincerely,
Sonya
BookIt.com®

Dear Valued Guest,

Please accept our sincere apologies for the situation you described. At BookIt.com® we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven't done our job. Without knowing all the details it is difficult for me to make specific comments regarding your situation. So, if you would kindly fill out your information at http://from.bookit.com/customer_support.php, one of our Resolutions Representatives will personally assist you with your concerns.

Sincerely,
Sonya
BookIt.com®

Royal Elite/Sandos is a great resort, but the BIG problem with them are their timeshare sales tactics. Nobody likes to be harassed during vacations, but they seem not to care about that. You should check out this forum with some of the complaints made to Royal Elite timeshare sales tactics:

http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/

Dear Valued Guest,

Please accept our sincere apologies for the situation you described. At BookIt.com® we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven't done our job. Without knowing all the details it is difficult for me to make specific comments regarding your situation. So, if you would kindly fill out your information at http://from.bookit.com/customer_support.php, one of our Resolutions Representatives will personally assist you with your concerns.

Sincerely,
Sonya
BookIt.com®

I would not recommend this travel company to anyone. My wife planned two trips for us, after I had 12 session of chemotherapy. She did to relax, recover, and just being together. The first was scheduled just a few days before Christmas, in Las Vegas, and was booked and paid in the beginning of December 2015. We arrived to the hotel, at the reception the clerk said, this reservation was canceled, because Bookit's credit card was declined. We had to pay the full room charge to check in, and do it everyday, we were locked out from the room once, so we had to check in every morning, until our trip was over. We called Bookit 17 times, spent 7 hours total on the phone, on hold, the people of Bookit, lied, made false promises, they could not say, they are not able to pay the hotel. I called the accounting department, talked to people, they promised to pay immediately. Of course they did not. The hotel reservation manager called them as well, several times. When we checked out, on the 25th, that morning the hotel clerk told us, they got paid 10 minutes ago. My wife also booked and paid a follow up trip to Cancun, where we would spend new years eve, and a few more days. She made the reservation and the payment on October 16th, of 2015. We called the hotel in Mexico, shockingly they have not get paid by Bookit. We called Bookit again, we were on hold forever, finally someone told us, the Cancun trip is taking care of. As probably you suspect, when we arrived, the reservation was not paid, Bookit was not reachable, we had to pay $490 to check in. We tried to call them from Mexico every single day. We had no luck to talk to anyone. The hotel manager constantly called them with the same result. We left the morning, 6th of January, 2016, without Bookit paying the hotel where we stayed.
There is no words for the frustration, anger, embarrassment and hopelessness. This people let us down twice on the row, lying to us, playing games, ruining our vacation. I am a cancer patient, with stage 3 cancer. My wife tried to cheer me up, taking my mind away from this illness, by planning this trips together, when the future is no so certain. I have never experienced this cruelness, sleazy service from a company in my entire life. They should not be in business, I hope many people read my post and share it, to avoid the experience we went through.
Sandor Varga
UPDATE
As I started to post my experience with Bookit, a representative called us, and promised, she will investigate the case. Next day, they paid the hotel, and called us to let us know, they paid the hotel and everything is all right now.
Our charges with the hotel will be reversed. She also offered us a $100 dollar discount for our next trip with them. After all these tensions, embarrassment and frustration, they put their apologies into a $100 compensation. Of course no guaranties.
Again, I am here to save you from emotional roller coaster, stay away from this people, no matter how nice, how great deal what they advertise.
they will abuse you, and throw you a 100 dollar compensation

Booked 2 suits at Nickelodeon resorts in Orlando. Was told by bookit.com that the rooms had By the rep from bookit.com that Both rooms had a full kitchen. A friend informed me that the 2 bedroom suits do not have one. So I went online to dbl check. My friend was correct! Only a kitchenette. As I was looking I seen that getaroom.com had the exact 2 rooms I was getting for $119.00, I paid $159. So I called to find out 1, why I was told my rooms had stoves & 2, for them to price match as I was informed by the rep I booked with. When I called the new rep was COMPLETELY RUDE! She argued that the rooms DO have stoves and tried to tell me I did NOT know what a kitchen was. I told her to call the resort and ask for herself and when she was done finding out she was wrong she could apologies to me for treating me as if I were stupid. So she called found out she was wrong and WOULD NOT apologize! Then she tried to tell me that she did not see the same price on getaroom.com as I seen but Instead she was seeing it for $159 anf offered to match that price... i explain to her that I paid the same price with them and there should not be a difference in the total and she told me there was a $6 difference? Then she said $7? I said no I do not want her to price match the 2 rooms for the same price and the taxes are the same so there should not be anything to match. I asked her to match the $119.00 again. She kept saying she was nit able to because she is pulling a different price. I the offered to give her the link that was in my address bar, she said ok so I literally gave it to here EXACTLY how it was and yet she said she was still getting the same amount. I said how is that possible? So I used my sons computer to see what it would pull up when I put it in. Low and behold it pulled up the EXACT page I was looking at on my computer! Same price, even The dates I entered! I then offered to send a screen shot so she could see what I was looking at. She refused! I then offered to copy and email the link. She refused that as well but instead offers to upgrade my rooms for $150 more per room!. At this point I am beyond frustrated and have been on the phone with her for 45 min! So I ask to be transferred to a supervisor. The rep then decides to tell me that she does not have one but there maybe one available. ? At this point I said just transfer me. So now I have to explain it all over again to this random supervisor and she literally put me through the same thing! Refused to help with anything and tried lying to me she even called the previous rep a lier. She had just waisted almost an hour of my life. However she did pull up the room on getaroom.com and was able to see they had the same room for $119. But told me it was for the following week! Yet I was still showing for dates I needed. I again offered to do all if the following things that I previously offered the rep. I was willing to email everything even offered a confrence call the other company! I told the supervisor that I was even willing to book the rooms through the other website to PROVE that it was the $119.00 and cancel my reservations with bookit.com but I did not want to because they would charge me $210.00 for canceling. The supervisor then stated if I wanted to go ahead and book with the other company she would give me a FULL 100% refund.? I said if you can guarantee that I will get every last penny back then lets go ahead and cancel. I started the process of booking my rooms through getaroom.com as she started the cancelation. She was about 2 min in and said Mam there is going to be a Charge for cancelation. I said excuses me? You just said you could get me a 100% refund. She said there was nothing she could do and that it would take up to 45 days to get my money back. I was livid at this point! So I said I spent almost $900, I have been polite, patient, and I have gone out of my way to be as helpful as I can to both you and the previous rep and this is what I get?! A partial refund 45 days later yet you take it immediately and you couldn't offer to follow through with your price guarantee or at least come close to it or even offer a customer courtesy FOR ALL YOU HAVE PUT ME THROUGH? She just said would you like me to finish the cancelation or not? I said NO! I am NOT going to loose money because you don't know what your doing! Then she hung up. Go figure! I will NEVER book with them again! EVER!

We booked our vacation flight room excursion insurance transportation, with an all "inclusive" package with our flight from Sacramento to Cancun Mexico through BOOKIT.COM BIG MISTAKE...MAY 28, 2014 4:30 PM, WE BOOKED OUR VACATION THOUGHT BOOKIT. THE NEXT DAY MAY 29, 2014 MY GF RECEIVED A COMPUTER GENERATED "EMAIL" WITH ONLY A RETURN FLIGHT THAT WAS TWO DAYS LONG TO RETURN HOME FROM CANCUN HELLLLLLL NOOOOOO, WHICH WE NEVER WOULD DO IN A TRILLION YEAR'S. THEN MY GF RECEIVED A CALL STATING HER CREDIT CARD FAILED, BUT AND ONLY BECAUSE THEY PUT $440 MORE THAN OUR TRIP COST ON IT THAT MORNING, AFTER WE PAID FOR OUR 2 FLIGHTS $987.00 AND WITH OUT ANY REASON? "AREOMEXICO" IS OR WAS OUR AIRLINE, I'VE SPENT OVER 8 HOUR'S ON THE PHONE TALKING AND GIVING OUR COM NUMBERS BLA BLA. TODAY IS JUNE 5, 2014, NOW IT'S BEEN 11 DAYS LATER, AND NOW AND THEY HIT THE GFS CC WITH ANOTHER $800 BUCKS... IT GETS BETTER?
THEN I CALL AREOMEXICO THEY TELL ME, SIR WE ARE SORRY WE "AREOMEXICO" MADE A MISTAKE AND OUR COMPUTERS MADE THIS ERROR, AGAIN THEY EXPRESSED THEY WERE "SORRY" THIS IS ON TUESDAY MAY 29, 2014! NOW YESTERDAY JUNE 4, 2014 I WAS TOLD BY "BOOKIT.COM" & "AREOMEXICO" THEY BOTH SAY THEY DIDN'T BOOK OUR FLIGHT, AND POINTING THE FINGER AT EACH OTHER! NOW I'VE SPOKEN WITH BOOKIT.COM CORPORATE OFFICE AND WE WILL SEE IF WE GET THE GOLDMINE OR THE SHAFT!
HOWARD & TERRI TRACY, CA

Stay away from this company! There adds/promotions are misleading and do not exist.

Stay away from this company! Their adds/promotions on the website are misleading and do not exist. I booked the vocation and on next day got call that it's not available (mistake on the website in the price). They tried to switch me to the hotel, which was much lower quality and for inconvenience agreed to pay only $300 toward another hotel. Spent 4 hours on the phone / website to book and the same amount of time to cancel it. Horrible experience...

I booked a hotel reservation for 5 nights in Costa Rica for 12/25-12/31. The advertised rate was $85 per room, per night for 2 adults, 2 kids. Several days later and after over 15 phone calls (many international), it turns out they had wrong hotel contact info and hotel did not have availablity. Hotel said the rate was supposed to be $85 PER PERSON, per night and hotel would not honor the booking. Bookit negotiated with hotel and this was their offer: Bookit would to pay a higher rate for us but the problem was they only had a room for 3 out of the 5 nights. They had no idea where we could stay the other 2 nights since all area hotels were booked. Finally, I canceled the reservation and am awaiting a refund. They charged my credit card, did not honor the advertised rate, and had no solution to the problem. They need to be held accountable for false advertising and not honoring the agreement with the consumer. So, we have flight reservations with nowhere to stay. My first and last booking with them.

THERE SHOULD BE JUSTICE FOR ALL WHOM HAS EXPERIENCED DIFFICULTIES IN BOOKING A ROOM WITH BOOKIT.COM! THEY ADVERTISEMENT IS FALSE AND THEY HAVE THE WORST CUSTOMER SERVICE! NEVER RESERVE ANYTHING THROUGH BOOKIT.COM

BOOKIT.COM IS THE WORST SITE TO BOOK ANYTHING! I DON'T ADVISE ANYONE TO USE THIS SITE TO MAKE RESERVATIONS, EVER!

I DO NOT ADVISE ANYONE, I DO MEAN ANYONE TO RESERVE ANYTHING WITH BOOKIT.COM. THE SERVICE IS HORRIBLE. THEY LIE. THEY RESERVE WHAT THEY WHAT YOU TO HAVE NOT WHAT YOU REQUEST. THIS HAS BEEN THE WORST EXPERIENCE IN BOOKING A VACATION I'VE EVER HAD. THEY ARE NON-REFUNDABLE. THEY HAVE THE WORST CUSTOMER SERVICE EVER. THEY SHOULD BE REPORTED TO AUTHORITIES AND CLOSED DOWN FOREVER. I WILL BE MAKING A PUBLIC NOTIFICATION WORLD-WIDE ABOUT THEIR WRONGFUL ACTIONS THROUGHOUT THE YEARS EVEN IF IT TAKES ME FOREVER TO DO SO!

This company is horrible. I've tired for days to cancel a reservation. I paid more to have the ability to cancel. I've been on hold for over 30 minutes with no one picking up. I've opt to have a call back, nothing after waiting over night. I've called the corporate office, same results. I've sent an e-mial to get a reply saying my issue has not been assigned. I reserved a hotel in New York, but since changed my mind about the trip. I might have to take this trip, but will never book with bookit again. I'm also going to contact my charge card company and explain what is going on to see if they can do anything.

Dear Valued Guest,

My name is Sonya and I work for BookIt.com®. I would like to assist you with your concern. If you will please email me your booking ID I will verify your hotel has been confirmed.

Since, I do not know which property has yet to confirm your booking it is difficult for me to comment as to why it has yet to be confirmed. Some properties auto-confirm our bookings and others do it manually. We do our best to set up an integrated system with the property so each booking is automatically confirmed with the hotel. Also, with same day bookings or bookings made the day before we call the property to verify availability and confirm the booking. We also have agents, who specially go through all the bookings on a daily basis to find out why certain ones have not been confirmed.

Sincerely,
Sonya
sonya.rottero@bookit.com

Hello Goingtolas - I am an employee of BookIt.com and rest assured your booking is legitimate. It can often take hotels up to 72 hours, depending on a number of factors to confirm a booking. Our job - and why we provide a confirmation - is to be sure that the hotels maintain the inventory to honor our guests' bookings. Although when they make a mistake on that it is out of our control we do all that we can to ensure that this doesn't happen. Also, feel free to call our customer service department [protected], as we can sometimes contact the hotel directly and have them manually confirm a booking where their systems may have been slower to process. I hope this helps, and please do not hesitate to give us a call with any further questions.

Dear Valued Guest,

Please accept our sincere apologies for the situation you described. At BookIt.com® we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven't done our job. Without knowing all the details it is difficult for me to make specific comments regarding your situation. So, if you would kindly fill out your information at http://from.bookit.com/customer_support.php, one of our Resolutions Representatives will personally assist you with your concerns.

Sincerely,
Sonya
BookIt.com®

Now I am concerned.. I have booked a trip through Bookit. I am waiting on details on how to pay for this..but have not received any. I have called 3 times and have NOT had any CSR pick up my call after being on hold for 5 to 10 minutes.

Maybe I will cancel.

Dear Virgina Lake,

We appreciate your comments and your assigned Resolutions Representative is working with you to resolve your concerns. Please know, BookIt.com® would never relocate a guest without their consent, nor would we knowingly book them into a property which was overbooked. You may reach your assigned Resolutions Representative by calling [protected].

Sincerely,
Sonya
BookIt.com®

Hello everyone! I have to strongly disagree with the author of this story, yes I said story because frankly that's all this is. Whom ever this person might be, I am sure they are no longer with the company because they didn't do their job and was most likely fired. I have worked for this company for many years and in several different departments. Not once have I ever heard of any issues with customers being overcharged on purpose, if there are any issues with billing I am sure it is simply a computer error. In the world of computers they are not always as perfect as we would like them to be. If this story had any relevance then he/she wouldn't have posted this on a blog they would have gone to a lawyer. It is truly sad that someone would speak so negatively about a company that I love so much. This company is the best company I have ever worked for, they really do believe in customer elation. BookIt.com is not perfect but who is... the bottom line is, this is just a typical ex-employee ranting and raving about something that is clearly false.

Take any BBB rating with a "grain of salt" The highest ratings are given to the companies that are members. John Stossel did a big expose of them last year. hey called my business to say that there was a complaint and wanted me to join before they would tell me the info. They are a franchise and do whatever they can do to pay to join them. BTW there wasn't any complaint against me. Check with your states attorney general office to investigate a company.

She was just posting her experience as an ex-employee. She may or may not have hard edvidence but obviously ther is somthing odd going on, and to be honest you dont need to be the brightest person to know when there is something fishy going on... Besides everyone has a different experience and based on all of the complaints on this site about Bookit.com I will not be using them.

Obviously you are not the "brightest bulb" if you choose to post a story like this. BookIt.com is a relatively new online travel agency and with any new website there will be system glitches. BookIt.com has some of the best deals that I have ever seen and I have booked through them at least 5 times. This being said, I have never had an issue with them. You sound more like a disgruntled ex-employee who probably got fired because you aren't the "brightest bulb". I'd find something better to do than spread around stories that are definitely not true.

If what you say is true, have you contacted an attorney & the authorities? From last I heard stealing is a crime. I have a hard time believing a company with an A+ BBB rating would knowingly be stealing from their customers. Just because a company has a programming error or a glitch in their system doesn't mean they are fraudulent. Just my two cents worth!

If the accusations here were based in reality there is no way that this company would be able to remain in business. These comments are slanderous and libelous, which potentially could result in a lawsuit against the accuser. If one could prove any of this to be true it would make for a huge news story, perhaps even in the national news.

And for the record, 100/10, 000 is the same as 1/100, so the alleged phone conversation that this person overheard the executive having would not have changed things based on the data that was allegedly discovered by this person's searches.

Beyond that, I don't think a company that was stealing from its customers would have data so easily accessible to those who are not the brightest bulbs. Any company that wishes to remain in business must service their customers to the best of their abilities and certainly would not be caught stealing from their customers, especially not by someone who is self-proclaimed, "not the brightest bulb."

Thank you for taking the time to tell the world about what you experienced! They are definitely an "evil" company.

Glad you're no longer with them, and I hope that you've found a (better) job...you deserve it!

Folks like that will definitely get what they deserve...

Bookit.com advertised a travel discount that they would not honour. Customer service was inadequate as dozens of calls and over 6 weeks were required to explain the situation to several agents.

In the end, at top level manager essentially accused me of lying about the advertised discount.

I will not book a vacation with them again.

Dear Valued Guest,

Please accept our sincere apologies for the situation you described. Without knowing all the details it is difficult for me to make specific comments, but we do have agents who specialize in canceling and re-booking your vacation. If the situation is complicated, we then have our Resolutions Department to assist. In your situation, it sounds like the property was unwilling to waive their cancellation fees. We always do our best to work with the property to see if they will waive all their cancellation fees, especially when the guest wants to rebook.

At BookIt.com® we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven't done our job. If you haven't done so already, would kindly fill out the form here, http://from.bookit.com/customer_support.php? Once received, one of our Resolutions Representatives will personally assist you.

Sincerely,
Sonya
BookIt.com®

I book a room thru bookit on two different time in one mont which was April 13 an April 19-21 each time I went to check in the hotel the hotel cancel my room cause I live 30 mile from the local so I ask was my card going to be charge they told me they was going to send a cancellation to bookit so I won't be charge the hotel charge bookit so then bookit charge my bank card I called about my refund never can get anybody back on the phone now it been a nightmare. I went to the hotel they telling me there system don't go back that far to check cancellation so they also told me they never charge my credit card that bookit did now bookit telling me they got to call the hotel an check it out so I get a email telling me they can't refund me my money until they spreak to the hotel now, which the hotel is not picking up the phone, when I spoke to the hotel Manager at the Knight Inn in Morrow Ga she told me if I come on there property again they going to call the police. Cause I ask about my paperwork to get my money back from bookit. Now i'am in the wrong for trying to get back $160 I was told to see about going to small claim court, or can't anybody tell me how to start a class action law suit for this company. Plus I got on audio the front desk told me her manager stated she was going to give me my money back butt I did a bad review on my Facebook so she not giving me my money back cause of that. Freedom of speech even if I did do a review I have all rights to speak my mind.

I booked my vacation through your company online. I had nothing but problems from the beginning of my arrival to the hotel. I did not have issues with the flights or the hotel directly, just your company. The flights were as smooth as possible and the hotel was absolutely beautiful. It fulfilled every promise that the website stated.
I booked three excursions online when I booked the hotel and flight. Those included deep sea fishing, ATV/ Ziplining, and a lobster dinner on the beach. The vouchers or website for that matter did not explain where the excursions were to take place or how long they would last. Transportation was only provided for the ATV/ Ziplining but that was a problem as well.
Upon checking in with your company on arrival, as instructed to, we found out that the ATV/ Ziplining excursion was not even on your list and they had no idea when we were going to be picked up or that the excursion was booked for us. You then spent over an hour on the phone trying to figure out where the missing piece of the puzzle was. The people at the hotel even told us to double check because sometimes transportation does not show up for your excursions.
Another issue that we had was that private taxis were needed for the other two excursions. Which that is ok, but the lobster dinner was an hour away in Cancun and that was not including traffic. The deep sea fishing excursion was ok because it was only 10-15 minutes away and was not that expensive.
The lobster dinner excursion was all the way in Cancun and would have costed $85 for a one-way taxi ticket. That is $170 for transportation to one excursion that we were not informed of and would have lost due to the excursion being canceled. There was no other transportation available and your company could not help at all. Not to mention the fact that the ATC/ Ziplining excursion was that day and by the time we got back to the hotel we would have been 15 minutes late to the lobster dinner excursion, not including traffic and our excursion would have been canceled anyways.
The excursion that was missed (The Lobster Dinner), was supposed to be a celebration for a five-year anniversary. It did not happen due to poor communication with YOUR company! I am severely disgruntled and am disappointed for the missed opportunity.
I am requesting a full refund for the missed excursion due to multiple communication errors and circumstances around the event. Why would you book an excursion over an hour away from the hotel I booked at? Why was transportation an issue and not offered, if not at an extra cost, for the two excursions that transportation was not set up for? Why were approximate times for how long the excursions lasted on the excursions when you book them? How can you allow an excursion to be booked and not provide assistance when an issue arises with it?
All around this experience was awful and I would not consider booking with your company again! I feel that I was wronged by your company and a vacation that was supposed to be relaxing turned out stressful and incomplete. We missed a dinner planned for our 5-year anniversary because of the lack of communication and poor customer service. For that I am requesting a full refund for the missed excursion!

I canceled my trip with book it.com since April 6th 2017. The first payment that I made was with an account that was compromised and there were fraud charges on there. So I closed the account and change banks I did not want to do business with that bank any longer. So when I canceled my trip to Tulum the rep from book it put me on hold to cancel my reservation. She then informed me that I would be receiving 3 payment to the account that I used the fist being to a bank account I closed I informed her that I no longer have that bank and that it is a closed account. I have not seen that refund back they keep giving me the run around telling me that the bank has to give me a rejection letter. The bank has no such letter. And they also tell you that the bank will give you a check for that money. Not true the bank send them there money back for the reason that the money has no where to go for an account that does not exist. You can call bookit.com over and over but you get no where. They tell you to file a complaint with there customer care. That's a joke you never hear from them. No one contacts you. You can send a million e-mails no one will ever respond and you just get the run around. I do have a statement from the bank showing there has been no activity in that account and that it is closed but they want a letter from the bank. This is very frustrating. I am trying to resolve this matter and have exhausted all of my option so far. I have contacted the BBB . I opinion is that this company should not be in business.

I am having the same problem. I will never use a third party again. We were told that we would not need a passport to go to St. Maarten by a Bookit rep. Well it turns out that we did! The Westin says to contact Bookit because they are the third party but Bookit is swearing that the Westin is saying no refund nor a voucher for another day. That's close to $1000, 00 dollars down the drain. The guy at the Westin said that I should book directly with them. He said that they are flexible and that they aim to please, and that they could match those third parties prices. I know that the third parties have rules and their business is to make a profit. However, they could have given a voucher for a later date. This is so unfair! At the present time, I trying to get a chargeback. Funny thing is, my sister used Expedia to book the same trip and was not charged a dime to postpone everything in time to get passports. My husband I had to pay 500 dollars to change our flights and nothing can be done about the hotel fee which is close to a grand.

I've called twice in the last 12 hours regarding a $900 cancellation fee for Dream Tulum that was charged without any prior notification. The rep I spoke to last night told me that he was sure I would get a refund. The rep this morning said they never give refunds. I asked that they contact the resort directly as advised by my credit card company, but they can't seem to reach anyone at the resort. If I had booked directly with Dreams, the cancellation fee would have been $50. This is crazy. My credit card company told that if they don't agree to a refund then I should request a chargeback. What a mess!

My husband and I were heading to bike week in myrtle beach this year sept- oct. as I am reading this I am on hold with them. It has been nothing but a hassle they want to charge me 70.00 to cancel my room mind you my reservation is sept 30. There s a 25$ processing fee plus 19.95 plus there fee for canceling it for you. Funny read the small writing in case of rare event processing fee will be waived. Thank god for iPads and you can make those words huge. So now I am on hold for ten minutes costing me 45 to cancel with her word my money will be on there in 7-10 business days. We are going to see cause if not hell hath no fury like a woman whose money is being messed with..

Was this issue ever resolved? I am having the same issue

Dear Valued Guest,

Please accept our sincere apologies for the situation you described. Typically it takes anywhere from 7 to 10 business days to process a refund back to the guest’s credit card on file. Since I do not have the specific details of your booking I am unable to find out what happened with your refund.

We would like the opportunity to assist you further in this matter. You may either fill out our form at http://from.bookit.com/customer_support.php, if you haven't done so already or email me at sonya.rottero@bookit.com. I will personally see that one of our Resolutions Representatives takes care of your concerns. At BookIt.com® we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven't done our job.

Sincerely,
Sonya

@ksbanks

Since you booked so far in advanced, I recommend the following to ensure your vacation goes as planned;

• Print two copies all your travel vouchers.
• 2 weeks prior to travel call us and ask to reconfirm your booking. We will call the property and verify your booking, information and any special requests you may have.
• Call your airline 72 hours in advance to confirm your reservation, especially if you booked your vacation months in advance. Airlines frequently make flight changes.
• Purchase travel insurance.
• For more information on traveling to Jamaica go here: http://www.travel.state.gov/travel/cis_pa_tw/cis/cis_1147.html

Let me know if you have any further questions.

Sincerely,
Sonya
BookIt.com®

Ahh..I'm SO NERVOUS. I in NO WAY will cancel my trip and we are doing an allinclusive vacay to Jamaica...next March - I must admit, with so many negative responses to bookit.com, I'm really really really nervous...how far in advance did you book? Where did you stay?

Good times with bookit,

We truly appreciate the positive feedback regarding your experience with our company! We are also happy you had a wonderful trip to Jamaica! What All-Inclusive resort did you stay in? I always like to know which properties guests enjoyed.

Sincerely,
Sonya
BookIt.com®

Each person has there own experience. It is obvious that you did not have to cancel your trip. There is not one company out there that requires 7-10 BUSINESS days to refund your money after you cancel. I purchased the BookIt.com insurance so i was covered by there cancellation policy. Guess what 10 business days later still NO refund. It only took a matter of seconds for them to bill your card but two weeks to refund your money. hmmmmmmm

atruesoldier,

I do apologize for this. If you could email me your booking details, I would be more than happy to look into this for you. My email is sonya.rottero@bookit.com.

Sincerely,
Sonya

BookIT.com has done the same thing to me Sonya. I even paid the $18 for insurance. It has been 10 business days and still no refund. Im suggesting we get together and file a legal complaint against this company for breaching there own rules and regulations.

Dear Valued Guest,

Please accept our sincere apologies for the situation you described. Typically it takes anywhere from 7 to 10 business days to process a refund back to the guest’s credit card on file. If canceled on 4/30 the latest you should have received your refund would have been 5/14.

We would like the opportunity to assist you further in this matter. Will you please email me at sonya.rottero@bookit.com? I will personally see that one of our Resolutions Representatives takes care of your concerns. At BookIt.com® we take Customer Support very seriously. In fact, one of our core values states that if our customers are merely satisfied, we haven't done our job.

Sincerely,
Sonya
BookIt.com®

Booked travel air & hotel with bookit...Flight times were changed, no notice from bookit, in regard to times of travel, being changed...This is very poor customer service..Would not reccommend bookit. Com to anyone for any type of travel services. When was bookit gonna notify me of travel time changes? would like to be compensated, for this inconvience.

My name is
Lisa Benitez i booked a 4 night stay with bookit.com on 7/14/14 at myrtle beach for aug 17 thru aug 21 yall charged me 404.75. today is 7/15/14 and the price is still the same 79.95 a night but its only cost 391.47 with no 10 free dining voucher. why was i charged more than now? the only difference is that now it dont say you get the 10.00 dining voucher, but mine did but it was suppose to be free no charge! ive called bookit a few times got no answers, they just said when they look up the amount is 404.75, well no it aint! each time i look it up it says 391.47.Bookit.com said send a pic and they would do something about it. so i am lets see whats done. the promotion is still the same all but the free 10.00 dining voucher.Now i would like answers! here is the pics! I want answers! it seems i was charged for the free tickets!

I said it two years ago. DON'T USE BOOKIT.COM ! If people are still complaining two years later, they are not going to get better. I don't care how many millions they spend on advertising (which is probably our money) they can care less about Customer service. The call centers are based in India. All they do is try to prolong the situation. I have found a better service and it starts with a E.

i need my flight information

could you PLEASE send me my flight information
keithmccaffrey@sbcglobal.net
thank you

We call twice. Each time we called, It's was over 30 min, and a Woman named Monica said her name and then hung up on us.

Tried to cancel a trip with bookit.com. Neither the website the phone numbers provided allowed any means to make a cancellation. An entire 4 hours was spend trying to communicate without success we finally tried to go around things by trying to make a separate booking. The call was answered right away but they could not/would no switch us to a supervisor and could only give us the phone number which we had already spend many hours trying to reach. A colleague of ours was finally able to get their 'live chat' to respond but was cutoff twice and a third time after some discussion of the request for cancellation was cutoff a third time without any confirmation. We presumed the 'live chat' people are in Tibet with no language skills.
We finally gave up and phoned the hotel (thankfully a Marriott) to cancel the reservation directly (finding out that 'bookit' had made a double booking) and a phone call to the credit card company to make a charge back. Highly recommend that everybody stay the hell away from 'bookit.com'.

Booked the trip to Mexico. Received a confirmation and a temporary password. When attempted to log in, the password change did not work. Contacted customer service via email, sent all the technical info, including the screen shot - no response. Sent another email 2 days later - no response either. Now I grow concerned about a trip that I purchased through them...

You know you are dealing with a horrible company when you cannot get through to anyone in Higher management. Not even sure if they exist. Considering getting a class action lawsuit going.

First of all my family was left high and dry on a recent trip to Mexico that was booked through bookit.com. We spent our entire first day of the trip at a desk trying to fix their mistake and they offered no assistance and then charged for a second hotel. Yes that is right we were charged for 2 hotels for the entire trip. After contacting them they did nothing to help. As a matter of fact my phone is on hold for over an hour as we speak. I have every intention of contacting a lawyer in the morning. The so called supervisor that I spoke to spent the whole time telling me not to speak so he could speak and then defending the completely useless agent that he made perfectly clear he was good buddys with. When asked for a # to corporate he gave me the # to book a trip. NEVER NEVER NEVER USE BOOKIT.COM, THEY ARE THE WORST COMPANY EVER. I travel often, never through them again. I want to speak to someone in corporate.

Did you ever get your money back? If so how long did it take. Im thinking about filing a class action lawsuit against them for breach of contract. They claim 7-10 business day refund. If you do not receive your refund within this alloted timeframe, they have breached there own policy.

I am trying to find as many people i can located that BOOKIT has ripped off and/or breached there own policy. I think after we get enough people to act on this, we can make them fix it or close it. I can be reached at usmchero11@yahoo.com

"her complaint" lol, not "here complaint" . Why doesn't this have edit post option? odd.

Hey Irish she is gone, I believe here complaint, posts and account have been deleted.

To comment on Bookit.com:

After looking through this forum there are a few people with issues from this company and most of the responses I see are from people that are Bookit.com employees advising it is not the companies fault and using the same "You did not read the terms and conditions" line.

Bottom line- Bookit.com may be cheap but there is a reason why, you get what you pay for and I personally can get just as good of a deal on a suite in a resort by calling them myself then I don't have a middle man to deal with. Bear in mind from my other research into this company (they have some good deals advertised) they do not even process their customers credit card, it goes from them to PayPal which is funny because they do not offer the option to pay by PayPal. So in effect your are handing your credit information to two companies instead of one. Just fyi.

Foxy, you are an employee or ex employee. You have freely admitted this in another topic:

Bookit.com — I worked for them!

posing as a customer again:



and again:

Bookit.com — bookit.com ruined my trip

so just stop posing as a happy customer...

As a former employee of the company Bookit.com, i can tell you that you should have received an confirmation e-mail with instructions on how to open and review your information. Had you done this you would have noticed the problem right away and they could cxl/transfer within 24 hours of booking, So even though you may or may not have, it is your responsibility to verify your vacation details. I do know of this happening long ago however I do not know know if the system still caches these flights?

First and foremost I am not an employee of bookit.com, but will gladly defend ANY booking site if they deserve it.

You book online..you made the mistake..not the company. booking online by yourself you are taking responsibility for your actions.

done.and done.

"Bookit.com will book you for what ever dates you selected. If you selected dates in Feb. then that's what you'll get. If you decide to book yourself, then take responsibility for your own mistake. You could have just easily called and booked with an agent over the phone. I've booked several times with then, and the agents are very helpful and avoid dumb mistake like the one you made.", foxy23

This foxy 23 is more than likely a BookIt.com Employee troll. So in typical internets flair:

Obvious troll is obvious.

My sister and I booked a trip through book it.com to Charleston, SC. We had our reservations with them since February 2012. The first week of May we receive an email stating that we do not have reservations and that the hotel will not honor it since book it is not with this specific hotel. Yet we have an email confirmation since February stating we do. Book it stated on the phone that they have tried contacting us since March regarding this problem. I have never received anything from them until May. They never tried to call me. They want to send us to another hotel that is far away from where we wanted to be located. (crappy hotel for the same price...thanks) So, now we dont have reservations with the hotel and prices went up $200.00 for the stay. The hotel won't help since we never had reservations with them. So now I am out of $200.00 and i can wait up to three weeks to receive my money back from book it. Never again. Do not use book it.com for any reason. stay away from them. I talked to the headquarters of the hotel and they even said there is a reason we do not deal with book it. That they will not deal with book it. They should not be in business at all. Stay away.

DO NOT book your vacation through BookIt.com! We booked in march for our vacation in June. We traveled from Michigan to Kissimmee, FL. When we arrived at the address of the place we were to check in and receive our keys - IT WAS BOARDED UP AND FOR SALE! Here we were, on a Sunday evening (4:00pm), with our 5 children (who were miserable from the drive across the country), in the middle of a "much less than desirable area" with NO ONE to help us. We called BookIt.com multiple times only to be transferred or disconnected. After 4 1/2 hours of begging for some type of help from them they managed to find us another location where we could pick up our keys and check in. They said it was "right around the corner" but it was AN HOUR away! This was THE WORST EXPERIENCE I have ever had to deal with for a vacation.

Do not use this travel business, needed to cut my stay short for couple of nights, tried to contact 3 days before my original reservation ended, website doesn't work, stayed on hold for over 30 minutes, and finally gave up! Guess I will just loose two nights. ABSOLUTELY TERRIBLE!

THAT IS BULLSH**T