Booths’s earns a 1.1-star rating from 0 reviews and 45 complaints, showing that the majority of shoppers are dissatisfied with purchases.
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chicken standard
Chicken purchased Booth Ripon on 18 June 2017. Cooked 19 June and when carved extensive green discolouration of meat seen. Presumably green muscle disease as found in cheap broiler chickens. All the meat plus packaging was returned to Booths on 20th and a replacement and refund recieved. I spoke to manager Jonny Sime and explained that I was less concerned about a replacement than to understand how Booths could sell such meat under with an expensive free range label. I asked to be informed about the investigation of this matter. He assured me this would happen but I have had heard nothing from Booths. I think this is a very important matter.
I only shop at Booths beacuse they sell high quality local produce. I presume expensive free range meat should have the highest welfare standards. I cannot purchase anything further from Booths until I am reassured how this has happened.
Service and arrogant staff
I am fed up with booths especially the cafe. They always put a block on any
Thing we ask for. You can't have chips instead of mash, you can't have children's sausage and chips without beans whether you like them or not.
We get burnt chips that are hard, stale breaded a lot more. The toilets are not checked as the check form is filled in whenever most time 30 minis before the time. The urinals have been leaking for months and they don't at the moment have hand towel or toilet rolls. Your assistant manager is very ignorant and the staff are so slow I have aged waiting.
John Holt
OdySea Kalamata Olive Meze
I contacted the Ilkley branch to complain that the above item I purchased was out of date. The reply came that all of the rest of this particular item said 2018 and not 27/07/2016 which is the one I had. The man handling the call didnt apologise and I had to prompt him to do that.
I asked him to get the store manager to ring me back, which didnt happen. So I then contacted their supposed national customer complaint and emailed someone called Michelle.
She replied that the date was 27/07/2018, even though I can clearly see the date and I sent this - Michelle high definition pictures with me Canon professional camera.
Me and my partner have used the Knutsford branch and in recent years the Ilkley branch - but never again. I hope like all other arrogance retailers they go bust. At least I will be satisfied for being treated with disrespectul. Maybe they are just bigots.
If you look at the text on the jar - it is clearly a squashed 6 but the stupid woman at Booth's just ignores the fact
Reduced products.
Having visiting this supermarket several times a week!Cant help but notice
there as regular group off people congregate aroud the reduced produce section!To which they take things out off fridges an fill there trolleys /basketts
with as many products as possible! that are to be reducedThen hold on to them for the assitant to reduce them more, other people are also waiting for a bargain!but stand no chance what so ever off getting any off
the deals, as they pass then to the assitant, then load them back into there
trolley an basketts.Surely this not good practice! At least let every one get a chance an not the regular few.i mentioned this to a member off staff!to which they told me it happens all the time!
An also take products from parts off store to take to tha assitant to be reduced,
It does not look good good for a company off your standiing.
booths suppermarkett poulton lancashire
Rude Staff,Management disinformation.
I have been shopping at Booths supermarket for many years and never found any problem's with approachable staff before apart from now.
Whilst shopping for food recently i asked a member of their Booths isle staff for the availability of Heinz 57 steak sauce, in reply to my question at which point i can only describe as being snapped at, the answer came back as there is no such product.
On politely mentioning that she must be mistaken as i had observed this product in the US the contemptible growling reply was that this was the UK not America, to describe her manner as rude and condescending would be an understatement.
Still in a state of shock that a member of staff should in my word's attack a member of the paying public in the currant climate seemed quite bewildering.
I then thought it would be necessary and beneficial to let the management know of my unpleasant experience as the company tend's to like to portray itself as pay a little more for the quality of the experience and it's above averagely priced product's.
I was grudgingly given the attention of a person who said he was a Manager by the person whom had been so unhelpful minutes earlier.
I was given a telephone number on a very large piece of cardboard on which i was told was Head offices contact number, I then left the premises.
I called the number the next day but found the person on the other end also unhelpful and uninterested.
I then made my complaint through their website.
A few days later i received an email from a Mr Allison in which he apologized and 'hoped' it wouldn't happen again.
I was then sent an email from the the same gentleman informing myself that his buyer at central office had expressed that Heinz 57 steak sauce was not available in the UK and could only be purchased in the US.
The next day i took a trip to ASDA supermarket to try out their services for size and was surprised to find a very large stock of Heinz 57 sauce of which one was purchased by myself.
I was gracious enough to inform Mr Allison the Manager of my find and stated that old adage that extra expense doesn't necessarily mean better quality.
The odour outside ladies and gents toilets was foul. I was shocked at these unhygienic facilities. The actual toilets were dirty unmanned. I understand its a busy store but the manager must be ashamed that this is the level of cleanliness in such a fab tourist town.
Earlier today i ate at Booths Longton Cafe.
The quality of the large breakfast i ordered was not the usual high standard.
Bacon overcooked that not able to cut it.
Eggs undercooked - slimy white totalky undercooked.
There is a general product recall affecting hummous products because of salmonella contamination at several major stores in the UK. I recently purchased two hummous products at Booths but there is no product recall information whatsoever provided on the Booths website, and the "Contact Us" webpage does not work (keeps crashing or will not send).
I purchased this joint at £8.55 which serves 4-5 people. Once cooked I found the joint to be full of fat right through to the middle. I managed to get 4 tiny slices which on tasting were fatty. Hence to say that our family meal was ruined.
I cannot understand how the butcher even put it out to sale. I'm so disappointed.
Shopping at 1pm on a Tuesday and the shelves were bare. This is now a regular occurrence and I am now being tempted away to Aldi. See photos attached. Surely there is enough time to fill these shelves. This is supposed to be a flagship store.
( Zoe Clegg ), From the BOOTHS STOR IN CARNFOETH. Rude, unprofessional and lazy. To top it all off she was smoking outside the front of the store then had the ordasity to come in and be obnoxious to my 5 year old daughter and me. I will not be returning to this store and I advise others not to aswell. DISGUSTED !
Hello big fan of your booths orange juice when it works but probably 90% if that, of the time is closed and in the current state I see booths in (as there is usually no one in your store when I visit)I think it would really benefit you to keep these going as most people I know say that is why the shop at booths!
23/6/18
I have paid £16.50 for breakfast for two, it's the worse service I've seen.
Me and my daughter have been waiting 1 hour for food. It has really put us off coming again.
I would like compensation for the time we have waited
They don't deserve good customers
Hi, I ws in Booths at Kirkby Lonsdale yesrerday and found that the Braeburn apples for a pack of 6 was £2 below was loose Braeburn apples £2 per kilo. I weighed the 6 pack and guess what 800Grams. Come on Booths .
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Booths emailskendal@booths.co.uk100%Confidence score: 100%Supportablain@booths.co.uk99%Confidence score: 99%emcguirk@booths.co.uk99%Confidence score: 99%marketingkeswick@booths.co.uk99%Confidence score: 99%klonsdale@booths.co.uk99%Confidence score: 99%fulwood@booths.co.uk98%Confidence score: 98%garstang@booths.co.uk98%Confidence score: 98%longton@booths.co.uk98%Confidence score: 98%
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Booths addressLongridge Road, Ribbleton, Preston, England, Lancashire, PR25BX, United Kingdom
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Booths contacts
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