Bosch
Reviews and Complaints

Does not dry items washed, DW is new and I can't get anyone to answer call to 800 number I need service !

I completed a total kitchen renovation and installed a Bosch dishwasher. I then lived and worked out of state for over a year. When I began using the dishwasher, the print labels on the buttons wore off quickly, and there is no way to tell what button to push. Bosch refused to replace the control panel and denies that this is a design flaw, although I have found a number of similar complaints from customers on line. Bosch tells me this does not affect the operation of the unit. My kitchen is brand new. Bosch thinks very highly of their products and sell them for almost double the price of other manufactureres. I contacted customer service and they tell me that they will only honor a repair one year from date of service, although I told them I could prove that I live alone and worked out of state 14 months. They do not care.
How to resolve this issue so that Bosch takes responsibility for a design flaw?

I specifically bought this model dishwasher for the special feature "Time Light". This feature was to display a white light on your floor to show how much time was left. When the service agent came to repair my broken Bosch speed oven, he checked my dishwasher. AND there was no light installed in the unit. The service repair man proceeded to pull out a spec sheet from 2017 to show me that Bosch does not even manufacture appliances with these lights. Only high end appliances have those, and if I wanted that I should have bought a high end appliance.
I then called customer service, and they confirmed that my machine should have indeed had the info light, and not to worry but the repair man would be back the following Tuesday. He never showed up, and when I called, they said my machine does not come with the light. I have asked for a manager to call me, and I am still waiting. The Bosch website clearly shows that the tome light is on my dishwasher.

Totally disappointed with my overall experience, bought a speed oven (which broke in the first 3 months), a built in panel ready dishwasher and a built in panel ready fridge. I think I am a good customer...

So frustrated!
Christie

Bosch products are of very poor quality and are set to deteriorate after a certain period of time. I bought a washing machine before. It was broken. Now the refrigerator is broken. They call it a card exchange and demand an excessive fee. I understand user-induced errors such as broken doors or scratched, but why do you try to bill the customer for card errors that they produce and that the user cannot intervene in any way? Robert Bosch said, "I'd rather lose money than lose confidence." It's not like the way Bosch does. Bosch is a brand that cannot reach even 30% of the efficiency of sub-brands in the market. By giving a world of money, the products we receive are officially rubbish. Make sure we get to the bottom of this.

Update: After registering the relevant complaint, I was called from the Bosch headquarters. They said that they would make the card change at a discounted rate of 275 TL considering customer satisfaction and after deducting the 60 TL service charge I paid, I had to pay 215 TL to the service employee. I agreed. Afterwards, the service employee said that he did not receive any such information from Bosch. When I called Bosch again, they apologized and said that the necessary pricing information would be transmitted to the service and that the service would be redirected. On 11th of Nov 2019, I was informed by Bosch HQ that the wrong information is transferred to me, the 500 TL will transmit their receivables. I condemn this approach away from commercial ethics.

Hi...I have a microwave bought 3and a half years ago which has what appears to be mould spots in the door. The technician in Malta told me the door cannot be repaired and has to be changed but I have to pay as it is no longer under guarantee . This is very unfair as this is a manufacturing problem as the deal was not properly installed as can be seen from the pictures attached.

My Bosch combi heating/hot water unit (Direct Vent Boiler Model ZWB 35-3 Model 7-738-100-256 is leaking natural gas through the vent exhaust pipe on start up and shut down. See video. This has been reported to the local gas company, local installer and Bosch Technical Service group weeks ago, with out any solution.

I am requesting that this unit be REPAIRED OR REPLACED IMMEDIATELY not to jeopardize me or my family.

Attached is the video that depicts the detection of natural gas being admitted on start-up and shut down. This has also been confirmed by People Gas company and been tagged out twice, and turned back on the recommendations/repairs from Bosch.

Les Broglie
[protected]

Hi

I recently purchased a Bosch dryer. And it gives E56 error, your team said that stabilizer has to be installed. Even after wide range stabilizer was installed it still showed the error. then they said a module has to be changed which was changed and still there was an error, then they asked to install step up stabilizer, with this stabilizer the electricity tripped off. Now they have suggested to change the meter yet they say there is no problem with the machine. even When the dryer is getting over heater yet the clothes do not dry. On 15 min drying setting, even after 15 min time completing the timer keeps looping and do not stop, yet clothes are as it was put in. Very disappointed with this product and this product is brand new, since its brought from 4 months. Not used since i had to travel abroad. cupboard dry option is the only option which works other options are for name sake

Robert Bosch Ltd
Broadwater Park North Orbital Rd
Uxbridge
United Kingdom

FAO of Senior Management: A Complaint
Bosch Freestanding Fridge Freezer - White - E-Nr KGN36AW35G/08, FD 9905, Z-Nr/Serial #100029

The Issue with the Fridge Freezer:
The door of the fridge freezer has been reversed with the hinges placed on the left hand side of the door. When I open the fridge door at 90° I am unable to take out the bottom drawers as they catch along the rubber seal of the door. The only way I can take out the bottom drawers is to open the door as far back as it can go. This is not satisfactory.

Both John Lewis and AO.com state in their advertisement for this Fridge Freezer that one can reverse the door. The manual states that one should be able to open the door at 90° and at the same time be able to pull out the bottom drawers. I cannot do this hence the reason an engineer was booked.

I explained to the individual who booked the engineer's visit that there was a space on the right hand side of the drawers where one could fit 2 finger widths and on the left hand side of the bottom drawer the space would only fit one finger width.

My new Bosch Fridge Freezer was delivered on July 9th, 2019. An engineer was booked by an admin at Bosch to visit today to look at this issue mentioned above. I was given a time slot from 12 noon till 5 pm today, Friday, July 19th, 2019 for the engineer to visit. The engineer did not call or visit to troubleshoot and fix the issue!?

I have just called your offices to investigate whether the engineer will still call at 5 pm as the time has already lapsed. I was informed by your colleague Rita that the appointment was CANCELLED. I became very irate at hearing this as I certainly did not cancel the appointment. I would like to know who in your offices took it upon themselves to cancel my appointment without discussing this with me first. I am very disappointed and surprised that BOSCH would do such a thing without letting the customer know the reason for the cancellation of the engineer's visit. I cannot comprehend why anyone in their right mind would do such a thing. If a date and time slot is allocated to a customer for an engineer to visit the engineer should follow through with the appointment date/time. I am 100% sure that Bosch would be surprised to say the least to hear of this as well as no contact made to the customer explaining the reasons for such an action. It is not very customer service orientated. We have phones for someone in the office to call and to have the decency to discuss the reasons for cancellation.

It is not my fault if the individual who originally booked for the engineer to visit did not understand the issues with the new fridge freezer. There should be a way for a customer to email the engineer direct or even be able to talk to an individual who has knowhow of the products in order to understand the issues relayed to them by the customer.

It is important for staff answering the phones with product issues to be able to comprehend and note down issues for an engineer to pick up and follow through. And if there is a query the engineer should call and ask the customer or at least visit on appointment day to troubleshoot and fix the problem with the customer also explaining what the issues are exactly.

Surely Bosch's policy must be if an engineer is booked to visit a customer he/she would do so or if he cannot for any reason he would call the customer to explain or at least give a call to the office so that the admin would make this call and re-book for another visit. In my case if I hadn't made a call enquiring if the engineer will still visit as 5 pm has lapsed. I would have been sitting in the ether somewhere waiting for an engineer's visit eventually. I have stayed in today especially knowing that an engineer would visit and troubleshoot my new fridge freezer sometime between 12 noon until 5 pm.

Bosch have excellent products every appliance I have at home and continue to purchase is BOSCH. Therefore I am a Happy Bosch customer but I am disappointed to say the least that your Customer Service dept who note down issues for engineer's to call to troubleshoot issues are extremely POOR in noting down and ensuring engineer appointments have been actioned. A Very POOR service dept to customers. I have never experienced anything like this before. This is the first and I hope the last of such treatment by a dept.

Your colleague Rita has now re-scheduled another appointment for an engineer to visit on Monday, July 22nd, 2019. Ref #[protected]. He will visit sometime between the hours of 7 am - 5 pm. I am informed that the engineer will send an email on Sunday, 21st giving me a 4 hour time slot to select.

I await to hear from you.
Maria Blyth

Bought a Bosch Dishwasher from Lowes in July '18 with a 3 yr extended warranty. Loved it until March '19 (8 months) when it seemed to have a drain issue. Sounds like the pump that pushes the drain water out just continues to run. Called Lowes and they said it's still under Bosch's warranty and gave us a number to call. Bosch sent out a service technician and he was clueless (Mr. Appliance). Said he never worked on a Bosch. He took some things apart but no luck. Called Bosch again, they sent out JV Appliance repairman. He didn't know what to do but put back parts the 1st repairman left out. At 3 weeks and no dishwasher, Wife complained to JV Appliance because parts were on backorder and about not fixing and they said "go find someone else". Week 4, Bosch sends Mr. Appliance back out and once again doesn't know what to do. He calls Bosch while he was there and Bosch gives some tips to try. No luck. Mr Appliance comes back for 4th visit and still nothing. We are now on week 5 and waiting on Bosch to give us a Return Authorization number... "They need to evaluate the situation".

I been trying to get the rust on my brand new dishwasher fixed
Since the first call I made to customer support they took all the information needed and I sent them pictures and everything. The tech on the phone promised me a call in two days. I waited a week and decided to call back and follow up. The other tech on the phone told me he sees it and now they needs to send it to manageent for it to approved. I don't understand why it wasn't sent to management already and why I wa promised a call in two days from the first tech.

To the second tech told me that I should hear back by monday of next week the latest and if I don't to call back

I did not hear back and I called back the following week to follow up again. The tech on the phone this time told me that they have to send it to a repair guy to have that person come and see whats wrong with the dishwasher. Again this awas not what I was told on the previous call
So ok she the tech said Mr appliance will receive the order and call me to schedule an appointment

Well again no one called for over a week. I called Mr appliance and they said they never received anything. Again I called customer support and the tech on the phone helped me and I was able to setup an appointment for someone to come and see the rust on my appliance.

HE said he will send this to Bosch and they should call me. Waited another week and no one called. I called back again wasting my time again. Bosch said they never received anything from Mr appliance.. They called and said now they have it. I should hear back from a manager in few days

Of course waited again for a week no one called

At this time I asked to speak to a supervisor who promised me that she will look into the issue and get back to me either on same day or the following and provided me her email address.

Well again never herd back so I decided to email her. Never got an email back. So veru frustrated called back and talked to a tech who tells me that they reached a decision that since its small rust dots they will not fix but I will be covered for labor and repair if needed.

I got really frustrated and asked to speak to the supervisor that I spoke too. I got a different supervisor on the phone who fianlly agreed to fix the part the is rusted. Said she will send the authorization to Mr appliance.

Today is week after that call and now I had to call Mr appliance who said they did not receive that authorization. So now am wasting my time again to call Bosch again. Now am still waiting for Mr appliance to call since Bosch just prmised me that they will call in few minutes.

This is the worst customer service experinace I had. To waste my time several times to call back and to be promised call backs and nothing happens. To have a superviosr promise to get back to me and never does.

Also I still do not understand how you put a dishwasher in a box with rust on its door. I really regret my purchase and will have to thing twice before purchasing any other Bosch appliance.

In 2012 we purchased a Bosh Dishwasher based on Consumer Reports Magazine We bought the top of the line spending a lot of Money for what we thought to be a good unit. Since installation we have had it fixed 3 times The first being for a power cord that failed but was a recall that Bosch covered. That part again failed 2 years later and had to be repaired again for the same failure as the first but at my cost. The latest was for a Power control circuit board. The dishwasher would start appear to be running but after only 2 cycles would stop and indicate the dishes were clean However no water ever entered. A search on the internet revealed that other models had the same problem and was involved in a recall. A work around was to open and close the door after the 2nd cycle and the unit would then fill. I tried the work around and it worked, indicating the same problem and was later confirmed by a repairman I contacted Bosch, , provided all requested documentation and was eventually told that our unit was not included in that recall and the best they could do was 20% of the replacement board cost which equated to $24.00, but we'd have to pay for shipping and taxes which was $17.00. I thought we had bought a well built appliance from a reputable manufacturer but have been been proven wrong. There customer service is terrible and does nothing to HELP you. In the 7 years we've owned it half of the original purchase price has been in repairs I would not recommend any Bosch appliance to anyone again nor would I Buy one

We have a Bosch residential Geothermal AC Heat Pump and something goes out on it every 6 months. We've had it since 2015. It is still under warranty. Right now the system has been down for the last 2 weeks because the fan motor is out. Previously we've had issues with the coil, circuit boards, capacitors, etc. Name a part and it has gone out. Bosch can't be bothered to send a replacement fan motor under the warranty because they are leisurely enjoying the Christmas and New Year's Holiday Season while we are freezing. Bosch doesn't care about its customers and doesn't care about anything but selling new products and systems. Don't buy a Bosch.

I bought a new Bosch induction range for 3, 000 dollars in March by August it was showing an error code of E201, this continued intermittently for two months until the range refused to function at all. I called Bosch they gave me name of their contracted technician. The Tech came out, called Bosch and Bosch sent replacement parts. The parts did not fix the problem. The Tech called Bosch again new parts were required. I called Bosch, they offered a exchange for a new range which will take 7 to 10 working days before they ship the new range, this will be at least a month for me to have a working range. They have now offered a refund which will take at least 4 days to process so another week passes with out a range. It is also important to note I have a son with Celiac Disease and we have to cook all his meals. Bosch clearly doesn't care once you plunk down the cash.

Good day

I do not know if this is the correct platform or method of lodging my complaint I recently experienced.

I will keep my story brief as far as possible.

On the 10th august 2018 I took my vehicle to gwm/haval in hatfield pretoria, due to me having lost my keys for the vehicle. They have a bosch service centre which does all their vehicle queries. I phoned them stating my problem and then they said I need to bring my vehicle to them and they will sort it out for me.

It took 8 days to finally hear from their manager…….

On the 20th august 2018 the manager from the bosch service centre, called me and said that they cannot get the new key coded for the vehicle, and that I need to remove my vehicle from their premises. I enquired how much I need to pay for the work that was done and their receptionist informed me it will be r 867, 76 on which I asked if they were sure it was that amount and she confirmed it. When I arrived and spoke to the manager he informed me that there are more costs, to the value of r 1732.83 and that my vehicle will not be released until I paid up he amount. (please see attached payments)

I then had an argument with him about paying such an amount for a key that I cannot use because it does not start the vehicle, and he informed me that there is nothing he can do about it.

(how can I as client be responsible for that?)
I paid the amount because I needed my vehicle and then I also had to pay the towing company (see attached as well) to remove my vehicle.

My vehicle was not even washed! It was dirtier than when I brought it in, I am not making an issue of that, but it shows the lack of concern and disrespect to me as a client and customer for the last 7 years with gwm.

When I took my vehicle to a locksmith that does transponder key coding, we found that the bosch service center even removed the battery from the key that I paid r1732.83 for!

38 minutes later my vehicle was started and I drove home. I phoned the manager at bosch service centre and informed him that my vehicle was fine, and he had the audacity to ask me who the locksmith was so that he can use him in the future. I will not disclose the amount I paid or who it was.

I am very disappointed in the way I as client and customer was treated and that the idea of taking my vehicle to the agents of my brand vehicle to sort my problem out, was not the best decision I made.

I am going to forward this mail I sent to you, to the comsumer board of sa as well as he ombudsman of sa. My reason for this is, that I as customer am being put out of pocket for something which I feel that bosch service centre and gwm (because gwm use them) have the onus on them to ensure that the clients are looked after and cared for.

Regards

I purchased a Bosch over the range microwave on December 7, 2016 and it was delivered on December 14, 2016.

Model # is HMV5052U.

The cost of the microwave was $680.44.

On September 20th the microwave quit working. It had blown the circuit breaker in our house once before but we fixed that and it started working again. Now it blew the circuit breaker again and when we turned it on it no longer works. The estimate for the parts and labor and house call is $320.00. So therefore I will have almost half
the amount I paid for the microwave to pay again for an appliance that is less than 2 years old.
The manufacturing date inside the microwave says it was assembled in June of 2016.

I think an appliance, especially a Bosch appliance should last a few years for what it costs. I am very disappointed and would hope you could pay for some of this to help defray the cost to me.

This appliance was purchased at Henry's Electric, Inc. 252 Main St., Lee, MA
and they are the ones doing the repair.

I feel like I got an inferior product from Bosch and I have a 5 year old cooktop that all the stenciling for the burner knobs (ie: high, med, low) is all worn off. And the stainless steel is all turned yellow.

My email is: [protected]@msn.com
Cheryl Bell
12 Glendale Middle Road
Stockbridge, MA 01262

I look forward to your reply to this matter.

To whom it may concern

This reason for my email is my disappointment at both the quality of the service and performance of the product I have purchased from Hirsch. In 2015 I had purchased a BOSCH hob set from Hirsch Umhlanga, since then I have had to reach out to Hirsch numerous times due the unsatisfactory performance of the glass hob purchased. +- year after the purchase of the hob I started experiencing a problem with the hob, whilst using any of the plates after the stove has been on for about thirty minutes the Plates switches off by itself and the display panel flashes F2.
I have to switch of the stove completely at the power. ON switch and after 15 min switch back on

Since then I have had the technicians come over to repair the stove twice. The client service I have received has been utterly disappointing besides not having a stove for three weeks (over the Christmas period) for the first call out. On the second instance the technician had only installed the part after two weeks of continuous calls and follow up by myself. The sole purpose of purchasing a hob from Hirsch was because I took confidence in the fact that if I were to incur an issue with the appliance that I could rely on the after-sale customer service the entity offers; however, this has been highly disappointing and of no help.

It has only been three years and I have had to call on technicians twice already and I am still having the same issue with the stove, my fear is that I will continue to have the issue even after the it warranty has expired after five years and will have to continuously have the stove repaired. I refuse to accept that I must continuously repair the appliance, the technicians have come to repair the stove twice with no success as the problem has continued to persist on.

It is frustrating and ridiculous that have continued to face issues with the stove despite the stove having been repaired twice by the technicians, cooking has become almost impossible on the stove with me having to switch plates after just a few minutes of use after which the plates that have not even used start flashing F2. It appears that the Hirsch Technicians are not able to correct the issue, therefore I would like the hob to be replaced with a new hob or I would like it to be fetched and a full refund to be made. It is unacceptable that I have paid so much for an appliance that I can barely use due to it malfunctioning.

This is third time I had had to contact Hirsch regarding the same issue with the stove, please may I receive some assistance that will sort out the issue and prevent me from having to complain again.
I going to launch a compliant tomorrow morning to a BOSCH Complaints Center
Highly disappointed and frustrated

I had a call today from Hirsch - engineer said that last time he replace the Mother borad . He going to order one from JHB and replace it gain.

That is not going to fixed the problem permanently - because this will be the 3rd time the board will be replaced . This hob is defective and will love it to be replaced or money back

Mr DC Khiamal
[protected]

We have purchased a bosch kettle from Find Your Deals.co.za 2 month ago, the kettle has been faulty for a month. We have contacted the vendor since we started having issues and the vendor has refused to assist us. Bosch has advised that the vendor has the obligation to take the kettle to get it repaired of fixed since it's under warranty but the vendor is not assisting. This is appalling service from both Bosch and Find Your Deals.co.za

New kitchen, ordered bosch induction hob, on 17/10/17

Today 10/07/18 engineer called out as hob has developed 21 cracks all on one side,

Engineer refused to take responsibility as he said it was wear and tear! After only a short time! No way!

I brought this thinking that bosch was a good product and would last me years, how wrong that I was!
All I want is fair treatment and a good service that you can reliable on,

This refrigerator was purchased in Dec/2013 and has been operating through a working voltage stabilizer.
There were temperature issues soon after. The company technical team placed a temperature monitor in the unit and removed it after about a week. Had requested for a copy of the report...did not receive it. The issue of vegetables freezing, of and on continued for some time, then stopped.
In Aug/2017, there was an issue with the bottom compartment not cooling. This was resolved after over 10 days of checking by various technicians and replacing the temperature sensor. The bill Rs. 3000/- Invoive no. [protected].
In May/2018 the same problem recurred and again the temperature sensor was replsced. Order ID. [protected] and a bill has been raised again. This is not justified, as the same problem has occurred within 8 months and I have been put through a lot of hardships on two occasions in a short period of time, (I am aware of the company policy of 3 months warranty for spares)...it does not warrant a charge by a company as reputedas "Bosch". This was conveyed to the Bosch technician, who answered that future complaints will not be attended to if the bill is not cleared.
FYI, I have been dealing with the foll Bosch Staff:
1. S. Dutt, Area Manager.
2. Junaid, Manager.
3. Victor Dsouza, Br. Manager.

Thanks/Rgds,

RM. Dsouza,
Goa

Vegetable section is full of water because of heavy condensation. dealer and service people visited twice but no solution.
Refrigerator we bought on 18 th march and within warranties period. It looks that Bosch is also behaving like other local non professional companies.
We respect Bosch as many of my clients are working here in Bosch. The brand value is very high. This is first time I changed company from LG to bosch and looks to be cheated.
Details are as below.
ref bosch kdn30vr301 288 ltr (28%)
Batch [protected].
Supplier 11032.
Invoice no. Mar 398
18 march 18..