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Ordered Twin XL Mattress Topper 8/2/2024. No updates since. Not in production and definitely not close to shipping out, per tracking link - just no movement. Emailed a few times and used their online chat, but no reply. both on 8/13 and 8/14 numerous times throughout the day since they're in CA. Only a text showing a bot. Then there was a text reply that stated they are experiencing recent staff shortages. Could not find a phone number on their website or after doing a search. I paid $242 and now time is running out and I need to order one from Walmart or Amazon to have in time for college move-in. I'm wondering if they're going out of business soon and I'll lose my money, so I filed a grievance with my bank to get the money back.
Claimed loss: $242.48 unless I can get it back with help from my bank.
Desired outcome: I'd like a refund for original order of $242.48
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You’ve got every right to be concerned, especially with such a significant purchase and the clock ticking for college move-in. Brentwood Home’s lack of communication is definitely a red flag. Filing a grievance with your bank was a smart move — no one should be left in the dark like this. Hopefully, you’ll get your money back soon and can get a new mattress topper in time.