British Airways
Reviews and Complaints

I have to say that I have never been as disappointed in an airline as I am right now with British Airways (the British part being an insult to the brits i have to say)
An airline that does you the favor, considers itself to be so profitable that it ignores customer contact in reference to fully paid upgrades and doesnt bother to phone you back, why? because they are clearly too good for the likes of their customers, which I am more than sure they are losing by the second.
I spent 4 weeks on the phone to BA trying to request an upgrade for my return journey, i was be-littled on the phone and patronised and treated like a nuisance caller and after 4 weeks of continuous phone calls re this very expensive upgrade, they never bothered to call me back.
I am disgusted with BA and will never buy a ticket from them again. Heres to many flights in the future with Singapore airlines, more expensive but worth every penny!

I would like to make a complaint regarding my trip with your Airline carrier.

On the flight back from Jamaica after eating the dinner (this was around 21hrs), i started having stomach pains and vomitting. I told the stewardess i wasn't feeling well so she gave me some ginger ale saying it would help to settle my stomach. I had ordered a special meal which i was told they had run out of it so i was given a salmon & pasta meal which seems to have been heated and reheated. I only ate some of it because I was hungry. I had checked in at 15:30 for a flight departure time of 19:20. After the meal i was itching likewise another young boy on the flight for whom the doctor was called. i have had diahorrhea and projecile vomittin for 3 days (saturday night, sunday and monday) which has left me feeling ill ever since.

British Air CRS and Supervisors patently refuse to change my ticket to return to the US. They require that I be hospitalized in Ecuador BEFORE they will change the ticket. For obvious reasons, I prefer to return to th is e US for treatment. I have no problem paying a change fee, but they insist I buy a $1000 one way return instead.

This is not my first BAD experience with BA, but this one takes the cake.

Letter 1
December 11, 2008

Dear Sir and Madam:

I am writing to seek your assistance in a critical situation. I have tried to resolve this through Customer Relations, Executive Club, and on-line, to no avail. I have spent hours on the phone trying to change my ticket, been denied access to a Supervisor, and generally given the run-around. I booked a ticket to Ecuador on 9/8/2008, for travel 10/20/2008-1/25/2009. Unfortunately, I have become ill here in Ecuador. I am diagnosed with end stage renal failure, further complicated by the fact that my thyroid medication, Cytomel, is unavailable in Ecuador. I arrived with a 90 day supply, but the bottle was damaged in-flight and a large number of pills were destroyed by a leaking container of lotion. I tried to have the medication-t sent from the US, but the prescription was held in customs, and has never arrived. I have gone almost two weeks without this medication, and am in danger of needing hospitalization, which will be useless, as I have been told by 3 hospitals in Quito and 2 in Cuenca, as well as Dr. Martinez, that this medication is not available in Ecuador. Without that medication, I will not be able to survive, because my thyroid was removed due to cancer, I must have the supplement or I will go into thyroidtoxicosis and shock. I am under the care of Dr. Pedro Martinez here in Cuenca, Ecuador, and he has consulted with my doctor in the US. They all agree that I should return to the states BEFORE I require hospitalization, as my insurance does not apply here, and I am sure you can appreciate how unsetting it is to be ill in a foreign country where one has only a basic knowledge of the language.

Herein lies the problem. Executive Club will not change the ticket and refuses to accept a letter from Dr. Martinez, only a letter on hospital stationary.20They state that because my ticket was purchased with award miles, it CANNOT be changed, under any circumstance. Further, I have read my booking contract, and there is no clause that states that my mileage award ticket may NOT be changed. I am attaching the entire booking document to this email. In fact, there is a clause in the booking contract which states: “Where applicable, if you wish to change the date or time of your flight, or cancel your booking, the cost of doing so will generally be lower on ba.com (this feature is unavailable BA.com)…service charges are subject to change. I am perfectly willing to pay a reasonable fee to change my ticket, but cannot afford to purchase a new ticket.

Because of the severity of my illness, time is of the essence. I can provide a letter from Dr. Martinez documenting the severity of the situation, and lab tests to substantiate the critical nature of my condition, but I must return to the USA for the medication and surgery to initiate dialysis. This is not a procedure that I want to undertake in a foreign country, alone, and without complete comprehension of the language.

I urge you to review this booking contract, and your website, to substantiate that nowhere is it stated that a ticket purchased with award miles CANNOT be changed, fee or no fee. I also request that I be allowed to return to the United States for critical medical treatment before it is too late, and I am incapacitated in a foreign country.

Should you agree that the compassionate thing to do is to allow me to return to the US, I am more than willing to pay a change fee. Thank you for your kind consideration of my dilemma.I urgently await your kind reply. You may contact me at (a US number that forwards to my computer).

Letter 2

Sir and Madam:

As a followup to my previous email regarding the necessity to change my ticket for immediate return to the US for hospitalization, I have asked my lawyer to review the ticket, which is a binding contract, and the Terms and Conditions on your website as pertains to Executive Club members.

First, the ticket, which is a binding contract, states:

"Where applicable, if you wish ti change the date or time of your flight..."

Nowhere on this contract does it reference the Terms and Conditions of the Executive Club membership, therefore the ticket may be changed.

In addition, while the Terms and Conditions of the Executive Club membership, section 14.1, which ambiguously states that the ticket may not be changed after travel has begun, it is not binding in the US unless personally served on the member. I have been a member since 1997, and have never been notified of ANY changes to the Terms and Conditions of the Executive Club, by mail, email or even advised by one of your booking agents.

In summary, if you refuse to change my ticket, based on my immediate need to be treated in the US for end stage renal failure, my lawyer has advised me that we will hold British Air personally responsible for any and all adverse actions that may result from your decision. In addition, if I have not received notice that my ticket will be changed by COB, 5 p.m.December 12, EST, I will be forced to air my case on UTUBE,

Sincerely

were shall i start? on 14/10/2008 me, partner and baby boarded the plane for our holiday to jamacia, at lunch time they came round with the meals one for me and one for my partner kingsley? i said to the staff if i could get a childrens meal for my daughter who is 19months she turned and told me that one hadnt been order for her that i should of told yhem as i was boarding at this time am furious with her so basicly there telling me that my baby isnt gonna be fed in the end i was given a adults meal which she never wanted to give cause she told me that she had to feed every one ealse and if there is a spare that my daughter could have it at this time tears is in my eyes and my partner is trying to carm me down form kicking of the only reason why i never becuse of my daughter and this was meant to be a fun time in the end my baby couldnt eat tha crap cause of what it was what made it worst she was sick with a cold and b.a crapy staff had know heart then we had no proper leg space to think you have to fly with the baby on your lap with hardly any leg space how the heck did they think we could relax with the baby on our lap all the way i had to stay awake just to keep an eye on her, on the way back when we was checking in i said to the staff at the desk if my child is gonna get a meal she said yes i told her what happen on the way she seem very shock?anyway this time when boarding the plane and showing our tickets i said to the lady i need a meal for my little girl she told me who i should speak too i spoke to a man named frances he said dont worrie either way he will sort somethink out for her well well same again but this time he for got about her he was walking up and down trying not to make eye contact with me then i was given a lunch box one for me one for my partner i aksed what about the baby she said that once again when every one had she will give me one for the baby?i then spoke with another staff she said that she has a spare childs meal at the back that when she was done that she would get it for baby in the end she came back with a lunch box i was so upset she said that there wasnt one and put the lunch box down i gave it back to her i said i will never travel with british airways again you starved a child on your plane and you guys are telling that knowone could find my child a warm meal your staff just walkes around looking pretty like they give a toss but they dont next april when me and my family travel it wont be with you i have always used your airline and was always happy i should of gone first class i bet you would of had more respect for us but you treated us like dust and i will make suer to travel with virgin next year april

Given the horrible attacks on Mumbai I wanted to cancel my tickets to that city. British Airways however said they couldn't refund the tickets as I was travelling after 3 Dec 08. Given the circumstances I believe this is unacceptable.

British Airways are ###! And so are most of their staff!
I write this article as I sit some way above the rest of you my equally passionate readers!
Well, without further ado let us begin. It starts with a journey, a journey that was intended
to involve some serious reading, writing and laughing. This fabulous looking trip was looking
very attractive indeed, that is until British Airways (The nations darling emporium of
huge rip off fares with ### northern staff) decided my journey was one not worth investing
some customer service skills in! Now as my laptop dies for no other reason that they
simply will not power it in the last section of the plane I seek solstice in the fact that the
typewriter will have the last say. Now lets start with Michael a balding middle aged fat looking
northerner with all the charms of herpes and a good worming, when asked where the
laptop charging point was he decided of his own accord to inform half the plane that BA
have never provided this service to passengers in eco-nomy (ignorantus massivus), followed
by the fattest looking man with an equal amount of manners as he was hairy on his
very cold, shiny looking head. Andrew (aka Useless ###!) happened to be the customer service director (now that is getting close to your customers, every director I know would not want to be on this trip
with his customers), this is a man who after 3 minutes of being told about the rude manners
his staff use to communicate with members of the paying public (also known as customers
and providers of food, money, clothes, housing etc for the often deluded staff) replied
with the fact that he had been with me too long, I guess his pager had been buzzing
his [censored] off to bring someone a serving of swan up the front end of the plane. Andrew
Manning was not to pleased to hear that American Airlines (I prefer United) supply power
points to all customers, he soon left after reminding me that the option of moving to a position
where I could actually power my laptop no longer exists, and guess what, surprise,
surprise! This all stopped 2 weeks ago along with the ability to buy champagne or get a
vegan meal however the ### are quick enough to get you to buy branded BA ### and
duty free, well ### off Iʼm never flying with you ### again, you can join the long list of
disappointing service providers hiding behind the british flag.
Jeremy Clarkson is right, if you need to go somewhere just drive! Even if it is the other side
of the world (and you can smoke yourself to death in your own car). Anyway my laptop is
about to die and with no sign of a power point for the next 10 hours and no ### or Champagne
this looks like to end of air travel as being fast, convenient and the only way to
travel, Iʼd rather walk!
PS, guess which weekly columnist forgot his I-Pod arrrgh!

It's amazing to see how many complaints there are about 'the world's favourite airline' BA, which it clearly is not.

It's also amazing to see the arrogance and disrespect this airline continues to display towards it's 'customers'. Evidently, customer satisfaction does not really enter into their business model, otherwise they would simply HAVE to pay heed to the flood of complaints they are getting. As anyone who uses this airline and encounterts even the slightest problem, they do not.

An interesting observation on this: I made the mistake of trying out BA on a simple route Berlin-Heathrow Terminal Five. Instead of using the so-called low cost carriers to Stansted, Luton or Gatwick. In went wrong of course. I had to queue endlessly at the security entrance where there had been a problem with the Orwellian passenger photography system and was then rejected by their new hostile automatic time-ckeck for passing this gate late by 4 minutes!

This led to being sent back to a non-available customer service person and by the time that person had a chance to listen it was really to late. Naturally, BA then had the generosity to charge another £150 to put me on the next flight.

What was unsual was that the representative at the ticket counter was entirelely of my opinion just how horrible and unfriendly their new system at Terminal 5. And he said that most of his colleagues feel this way, but that their senior management - who are never on the front lines and fly with many privileges - ignore all such complaints. He says there are about 100 cases of this nature each day, and asked me to please write to their complaints people.

This I did though I am certain that it will have no effect. Obviously, I will revert flying to flying the other airlines which are not at all perfect but more human than BA. That's about 25 flights Berlin-London each year, plus other people at my company.

It beats me why BA should not care about this at all, especially at a time of recession, but I'm sure they do not.

I had purchased a round trip ticket for to and from Lusaka, Zambia between Chicago, US. I used to portion for Lusaka to Chicago in February 2017 and was due to return to Lusaka in June, 2017. However, before June my hypertension worsen and I received medical attention thru September, 2017. Before June, we called British Airways to reschedule the return date and explain the situation. Because at that time, I could not provide a certain return date, I was told to call back when I knew when I would be able to travel.

When I called BA two weeks, I was tossed from rep to rep and asked to to call after 72 hrs, then 48 hrs another 48 hrs then 24 hrs. In all I made 9 calls in which I had to explain from the beginning each time. I was told to wait for the rates dept to review the case then was asked to provide personal medical records then finally was informed by a uncourteous supervisor number 2A in Jacksonville FL that the ticket was invalid. my ref was 43BCJV.

I would like to know how I can seek redress.

My husband and I flew BA from Heathrow to Boston on September 2nd 08. On arrival at Boston one of our bags was not on the carousel. This was reported to BA staff at the airport and after being asked to wait for approximately an hour for them to check if the luggage went on the plane we were told it had and had indeed been unloaded at our destination. We were told due to the length of our stay in the USA our claim would be dealt with over here. Now 34 days later I have received a check which doesn't correlate with out of pocket expenses and no explanation as to when the missing items will be compensated for.
I find the business practices of what is supposedly our National Airline reprehensible and feel thoroughly embarassed for anybody, especially a non UK citizen, who is treated in a similar fashion.

WE, me and my husband Moshe Vered, arrived at London Heathrow airport on the evening of 6.10.08 from New Ark in the U.S. The flight number was 0186.

Next morning, on the 7th of October we flew to Tel Aviv with flight number 0165.

The suitcases stayd during the night at the airport. It rained during the night and the morning .

When we arrived at Tel Aviv and opened the suitcases the contents were soaked with water. Clothes, shoes, books, medications.

We were very distressed and we are expecting an explanation and a compensation.

Ruth and Moshe Vered

I have a disablity that means that I require a certain type of alocated seat on an aircraft. A GP has provided me with a letter stating that I do require a special type of seat ( due to an awful case of Claustrophobia)

Despite calling BA 4 times over 5 weeks prior to my flight to Mexico (11 hours) to pre-book my seat I was told I could only do so 72 hours before the flight. I called within 72 hours to be told that all the seats had been either sold or given to 'Frequent Fliers' and that they had put me in a 'special seat'...WITH A BULK HEAD RIGHT IN MY FACE.

I was however told that if I paid to upgrade, that I could have a medical seat. I am about to travel around the world so to 'upgrade' would cost a total of ���£4000.

As someone with a diagnosed medical condition this is discrimination in favour of someone who is a 'mate of the airline' incredible! I am possibly going to have to cancel the first leg of the flight and sue BA. All my details were on my account booking.

And yes, you have guessed it...Kate The Manchester Supervisor Q4 refuses to escalate the call and says, 'you will have to rebook'.

Please dear god if anyone has a contact in the Senior Management Team within BA, can you ask them to get in contact before litigation starts...great start to 32, 000 miles of flights with BA.

These guys are supposed to be the best in the World at customer service but from what I have seen Thomson Fly and even Flybe are streets ahead.

Incredible that in todays position active discrimination is permitted in favour of mates and people who pay for a medical seat when there is nothing wrong with them.

I even missed my own leaving party as this took 5 hours to deal with and still remains unresolved.

on may 25 2008, i flew back from madrid on british airways, arrived at lax, and noticed my guitar case was crumpled. The BA counter was closed. I tired of waiting for them to open and looking for someone to help me and went home, called the BA 800 number right away, and was told to file a complaint online and did. I was given a reference number and told I'd be contacted by email. 6 weeks later I get an email from PETE TAMBURELLO telling me they will be in contact. 4 weeks later I get an email from PETE TAMBURELLO with instructions which I followed; fax relevant documents. 5 weeks later I get an email saying I have to get a property irregularity report- I call the BA 800 number, they say my online reference number is the same number. Now PETE TAMBURELLO emails to say without the property irregularity report from the airport at lax or they won't honor the claim. The clerks at lax won't give me a damage report form or number because I already have an online reference number and because it is now august and not may. It is august and british airways has not paid for my crushed guitar! DO NOT FLY WITH BRITISH AIRWAYS WITH MUSICAL INSTRUMENTS!

I took my husband away for a surprise Birthday holiday to the wonderful Italian resort of Portofino staying at the exclusive Spendido Hotel. We had a wonderful holiday and was looking forward to returning to our children in the UK on 11 July, enjoying a glass of wine on a BA flight to end a perfect holiday. With my fear of flying, intolerance of heights and having been very sick numerous times when sat at the back of a plane, we arrived at the checking with nearly 2 hours to wait. We checked in asking for a pair of seats as close the front as possible.

On seating a BA cabin crew told us we could not sit in these seats as they were for club only. I explained that it was not our fault that the ground staff had booked these tickets. We asked that we sit together and were told firmly that there were no two seats together only in row 25. I informed the staff that I got very sick if sat at the back of the plane, that it was not our fault that we had been given the wrong seats, that it would spoil the holiday to be sat apart and that I didn’t think I would be able to as I have such a fear of flying. At all times we were polite!

Your cabin girl told the Italian ground crew member to move us to row 25. He did not speak much English but understood my problem with row 25. Your cabin crew by this time had other passengers shouting at us in a very aggressive manor. My husband offered to pay for the upgrade so that I did not have to sit alone nor in row 25. But no your staff would not hear of it! By this point I was frantically pump herbal calm relief into my mouth, my heart felt as if it was going to pop out of my chest, I felt faint and was close to tears. The next moment the BA Captain told us to move or he would have us removed from the flight.

My husband and I moved towards the back of the plane with no help from staff. We found that there were two seats in row 13 and row 16 so we did not have to sit in row 25 after all. Had your staff behaved in a more professional and understanding manner there would have been no need for all the upset. I spent the rest of the flight in tears. I arrived home, did not see my children as I had to go to bed with a migraine, I have not had a migraine for more years than I can remember.

It was not my fault for the error in seating but at no time did your staff see if there were any other seats available other than row 25 nor did they explore moving single passengers. As it turned out there was not need for us to sit in row 25 as there were pairs of seats free closer to the front. I might also point out that there were no extra passengers waiting for our seats in club!

Your staff completely ruined our holiday! And your Captain should learn to land planes again as a BA flight I was on that took two attempts to land at Manchester in high winds, fog and rain did a much better job than the pilot of BA2689 from Genoa to Gatwick!

I phoned BA in JHB to inquire why I could not prebook my first class ticket from Heathrow to Jhb on the 31st of July. Thos should be a formality with a first class ticket. Instead I was given a runaround of note. I first spoke to a person called Zuko who kept me on the line for 20 min without returning. In the interim I phoned from another phone and spoke to Evidence who was just as unhelpful and made me wait for 10 min without returning. I then asked to speak to the supervisor (Natasha) who promised me she would look into the matter. I phoned back twice the next day to inquire as well as leaving messages the day after, as she was never available. I am still waiting for a response from her. I find the service atrociously bad, with no real attempt to sort out the problem, and it is a first class ticket which is supposed to have SOME benefits.

Please respond soonest. They cannot tell me that they cant preseat me or tell me which seat has been allocated to me. I find that totally implausable. Ref no (YCFBNH)

Regards
Steve Breuning

Hi,

Subject: Lost my box at Gatwick airport, there was a Switzerland Kuku wall clock inside box.

I am Jitendra Kumar. I and my wife (SHILPI GOEL) were travelling with Easyjet flight (flight No. EZS8475 ) from Geneva (Switzerland) to Gatwick airport (London) on 3rd of June at evening time. We reached around 8:00
PM at Gatwick airport. We were carrying one Brown cardboard box in my hand. The size of box was around 12'' x 12'' approx. There was wall clock inside the box. It was a Switzerland kuku wall clock, made by wood.

At the time of entry clearance (passport control), I just put this box near by counter. After just came out from clearance, I realised that I forgot my box inside. I informed the person over there at security. He said that you can not go back and nobody can't get your box from inside.
You should contact to airport help desk. I informed there but the lady said now the loss and found services are closed. You should call tomorrow morning at this no [protected].
I called so many times but didn't get any satisfactory answer. Every time the lady said we don't get now. You just call tomorrow.

I am very disappointed by this service. Even I knew that I put my box there and just few steps away from that location but nobody took my box from there. I have invoice also of my item. It was very costly watch. It's a big loss (£225) for me.
It's very strange that my box lost from inside security control area of airport and never has been submitted to "Loss & Found" department.

I request to you please do something for this.
I am waiting your response.

Regards

Jitendra Kumar
[protected]
[protected]

106 Langport Avenue
Manchester
M12 4NG

i am compaining for my mother mrs j douglas 3 portal road knightswood glasgow g13 3xn who flew on a connecting flight heathrow to glasgow thursday 12th june flightba1474 my mother is 77 yrs old and had just flown from sydney and we asked for assistance however the problemn came at heathrow and my mother had to struggle when arriving ar glasgow airport this i find most distressing and can assure you will go into more details about this and myself will never fly with ba or recomend to any of my friends or family .

We were unable to book the seats that we required and then on booking in a couple were upgraded to the seats that we were told were unavailable. We were given row 2 D and F in club class and was assured that seat E would not be used so that we would be together. Just before take off a man and a 3 year old child got on board and that child was given the seat between myself and my husband, seat E. the man then sat in the window seat of the row behind leaving us to deal with the child. We had 2 grandchildren with us sitting in economy and would have liked one of them to be with us not a strangers child.

On the return journey the front row was empty and 2 more passengers were upgraded to these seats. To add salt to our wounds our daughter brought our 4 year old grandson to sit with us whilst she used the toilet. He sat down put his seat belt on and we were told to remove him as soon as possible as they did not allow children in club class. We were very upset about this but decided not to make an issue of it on the plane. The flight details are London / Gatwick B A 2952 to Cagliari on the 31st May 08. Return flight B A 2953 on the 7th June 08. We have other issues about this flight regarding the booking in and miss allocation of my daughters seats but we would like you're comments on the above matter Peter and Lynne Wilkinson.

I have return flight (BA 0156) from Kuwait to London on 6th December 2007 as ticket with reservation code (QQQZBK) indicates. I notice that information which has been included into the ticket is not strict even with departure or arrival time. On the other hand, I have never notice any kind of information that may be included in ticket or else where mentioned the last time of checking in. I arrived at check in counter in Kuwait airport at 8:00 am on 6th December, but I have been told that the gate was closed. I begged them that I have an appointment at a hospital tomorrow. They without any kind of respect refused to check in my luggage after they checked with British Airways branch in Kuwait airport.

We went to Kuwait airline to check if there is any flight to London, we have been told that there is one at 10:00 am and we may be able to transfer the ticket to Kuwait Airline after my friend explained the situation to them. We want to British Airways office, the door were locked, we knocked it, a guy came out and we explain the matter and he told us that the ticket is not transferable because it is not endurable; this is another doubt! Then, when I asked him about rebooking for next day, he informed me that the ticket is invalid that is even before the boarding was started that is happened at 8:35, and then I asked for of the name of the employee, he wrote it down as “Wagol”.

We went back to Kuwait airline to book the ticket to London, I paid 115 K.D which I have a receipt to prove that, while we finished the whole procedure we went to check in counter and she refused taking my luggage because the gate was closed, we talked to Kuwait airline manager who instructed the counter to take our luggage. This incident shows that there are no strict rules in airports and for this reason I think your branch in Kuwait airport is responsible for my awful situation as well as for paying another ticket to reach my hospital appointment.

I think I have not been informed that I should be at the check in counter at specific time; neither have I been informed about the last time that I must reach the counter with. Therefore, there is no reason what so ever which give you right to put the responsibility on me and punish me by paying another ticket to reach my appointment. I am looking forwards to hearing from you and to get my right by paying back either my original ticket or the ticket which I brought from Kuwait airline, with many thanks for your assistance.

Yours sincerely,
Ammar Abbas.

In November 2007, my mother and I booked two seats on flights from San Diego CA to London (via Los Angeles) for an 8-day round trip, beginning March 14, 2008.

Unfortunately, on the day of the planned trip, my mother had to go to the hospital ER and was unable to travel. The doctors told her not to travel for at least a week and so we tried to reschedule our flight with British Airways for the following week. However, they were fully booked and we were unable to get the flights we wanted.

In attempting to reschedule the flights with the airline, I was talking with Reservation Agent "Jessica", who advised me to completely cancel the tickets, since there were no available flights for our required dates, and request a refund from the airline. (She then advised me to rebook on another airline). Jessica mentioned that, since my mother was unable to fly due to a health matter, there would be no problem in getting a full refund. She also advised me to fax the appropriate paperwork from the doctors to BA, prior to the time of our first scheduled flight, stating again that there would be no problem in getting a full refund, since we had experienced a medical emergency. I followed her instructions and the fax was sent about an hour prior to flight time.

Other than one email advising us that we were entitled to a refund of taxes only, British Airways have thus far ignored our correspondence and requests for a full refund. At this point, they are not responding at all to us and we have tried on several occasions to contact them.

We are currently $1775.98 out of pocket and have received no further response from BA during the past two-plus months, other than an automated fax receipt.

I have contacted my credit card company but they cannot help in this situation as we are more than 90 days out from the time of booking, on November 27, 2007.

Any help in this matter would be greatly appreciated. $1775.98 is a lot of money for a Senior Citizen (my mother) to be duped out of.

We booked BA return flight from Cape Town to Heathrow. We regularly fly BA and had almost enough BA Airmiles to upgrade to Economy Plus. I purchased enough miles to do this. and paid £50 each so we could move the flight if necessary.Unfortunately we need to change our return flight and we are now told that we have to pay £50 each (fine we knew this) and £155 each to change the date of the flight. We have lost our airmiles and cannot upgrade using airmiles again.

What a rip off! What a way to treat loyal customers! We won't be customers for much longer.