British American Tobacco’s earns a 1.2-star rating from 49 reviews, showing that the majority of tobacco product consumers are dissatisfied with their purchases.
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Benson & Hedges Blue Switch
I've been smoking Benson & Hedges Blue Switch for years and only now wanted to get something's out there.
Owner ID no: 308218
Packet number: 13314A09
Bought on: 16/02/2024
Location: Small shop close to my house.
The filter wrapper on the cigarette wasn't correctly places and some of the cigarettes are broken. I've had this issues for a while now and it's starting to get expensive to get new packets due to the loss of some cigarettes. I just want the cigarettes replaced.
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30 gram b and h blue tobacco
Keep getting large uncut pieces of tobacco in the last 5 pouches.
I attached a picture of a few from the current pouch.
Up to 4 cm in length and 4 to 5 mm in width.
If i were to keep each peice from a pouch and weigh it im sure it would add up to around 5 grams,therefore im only able to use 25 of the 30 grams stated with each purchase.
Claimed loss: 5 grams per pouch
Desired outcome: If not able to reimburse then at least take a look at quality control
B&H Special Red
So the wrapper of on the filter is not on correct. It's crumbled up in a bundle on the one side and torn on the other. This is not the first time experiencing this. With my Platinum Switch some cigarettes doesn't even have popping balls inside.
This happened on 02/10/2023
Bought it at Caltex in Monument Road Kempton Park
Batch number: 13312H52
I think I lost the slip. I'll double check and submit later on if needed
Desired outcome: Please refund
Is British American Tobacco Legit?
British American Tobacco earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Benson & hedges blue switch
This is my favourite brand. If its not available at my nearest store, I will drive to other stores until I find it. Had loads of issues with it but one particular issue is when I light a cigarette I need to puff so hard till the twig burns and finally get to smoke the cigarette. I've read so many reviews of people complaining and have come to one conclusion! If this is still continuing despite of the complaints... I just need to stop smoking!
End of problem!
Desired outcome: I HAVE NO DESIRED OUTCOME!
B&h blue
Good afternoon over the last 2 weeks I've brought several packets of b&h blue from 2 different shops to find half the pack of cigarettes are made incorrect this is becoming very annoying as the price isn't cheap for these please can you take a look at your production line and quality control as this isn't acceptable
You can contact me at [protected]@gmail.com
Desired outcome: Please send a refund.
Pall mall slims violet
Iwould like to complain about the above product im a smoker of 50 years this has never happened before, I purchased in nicosia cyprus last wednesday pall mall violet slims after I opened them I noticed small holes in the cigarettes the package was undisturbed on the exterior, I threw some of them away when I got to the last few I noticed debris in the bottom of the pack I emptied it out and there was small worms and a small brown bug I have photo and video evidence of the bug actually moving, I called the [protected] number and spoke to a lady explaining what had happened she was horrified and assured me that someone from the office a mr fotis would call to collect the pack and the by now dead bug to be sent for analysis, that was wednesday today is saturday great customer service, my daughter is encouraging me to go to the consumers complaints in nicosia and flood the social media with the video and photos, but im not that vindictive having said that I am getting very annoyed that this complaint is not being taken very serious.
i sent a complaint on saturday , following this today a mr fotias came to collect the cigarette pack with the bug in and also i sent him the video and photos of the incident he gave me 3 packs of cigarettes and 2 lighters my god your customer service stinks i spend at least 50 euros a week on my cigarettes and this is meant to be some kind of compensation i really should have seeked legal advice as i was advised
Holiday lasting 15g ryo blue — tobacco too dry
I refer to CASE#[protected] of 01st July 2022. — I have had no response from British American Tobacco to this day.
I purchased the 15g RYO on 30th June 2022 for AUD$30.50 and forwarded (on 01st July 2022) the unused tobacco in its pouch to: British American Tobacco Australia, Locked Bag 6000, Potts Point, NSW, 1335.
Desired outcome: Refund or replacement
Stirling Red 20's
hi i brought a packet of stirling red 20's last night (monday 16 may 2022) upon taking a cigarette out of the packet i have come to realise that the 1st smoke taken from packet and a further 5 smokes taken from packet are not even mad properly i ended up with the filter tip of the smoke only in my fingers the rest/ smokeable part of the smoke was still sitting in packet, and not manufactured correctly a taylormade cigarette should not come apart from the filter at all,
this made me have to go and buy zigzags to put it back together and when im paying $30+ for one packet of taylormade 20 cigarettes this has made me very annoyed
theres a stamped number on the boxx besides the barcode which reads: 43231g52 0528
Desired outcome: Replacement Cigarettes or a refund
Winfeild optimum crush blue
Changed taste in menthol to a green spearmint flavour I’ve bought two packets all taste the same I’d like to be refunded for not getting what I paid for
Desired outcome: Change the taste back or refund or at least bring them out In 25s
Winfield flow filter blue 25 packs
multiple cigarettes from 2 different packets at the end of each cigarette it appeared as though they were not properly/completely filled or some tobacco has fallen out of the ends and there is a significant empty space between where the tobacco is and where the paper ends. too expensive to not even be getting a premium product. purchased on 19/4/22 in Central West NSW 2x 25 packs costing $103.04. manufacturing number 43271H152011. this is not the first time i have purchased this product with this issue.
Desired outcome: some sort of refund/replacement of product
B&h platinum
Found a whole branch in my smoke
Desired outcome: Replacement...this happened before bit never so big
B&H Gold cigarettes
Bought a pack of b&h gold.
Damaged inside the box.
With the price of cigarette today wouldn't expect it.
Please see picture below
Desired outcome: Refund or cigarettes in Refund
Winfield red 50g rolling tobacco
Brought 20th February
IGA, Bowen, Queensland 4805
Winfield red rolling tobacco.
The tobacco I brought seemed very very dark and smelt a lot diffrent from my usual Winfield red.
I have only been smoking the same tobacco for 25yrs so I would expect by now I know the smell and colour.
I would just like to send this back and have it replaced with a new 50g pouch of Winfield red .
Thanks Neil.
Desired outcome: Tobacco replaced if possible.
Cigarettes
Today I opened my Cigarettes and they smelled funny when being smoked so I opened one up to see if they was ok on the inside, it was a hard cardboard consistency with a funny smell. I have Smoked these for a couple years now never had a problem but today they are really bad and difficult to smoke. I opened 2 and they where both the same on the inside. Such a waste of money!
Desired outcome: Money back. Free pack
Benson & Hedges Blue switch
Greetings, hope you are well.
I have had an issue recently with the B&H Blue Switch. It's the only brand I smoke and I have previously found insects in the box and chewing through the cigarette and the filters. I have now just found another box with holes going the the cigarettes and the filters. It's rather off putting as you become skeptic as to what you might find in the next box as we've had insects in the last 2.
Thought you should know…
Kind regards, Anne
Winfield blue
Drove 1 hour then home this morning to find my ciggys are stale heating nsw
Desired outcome: New ciggys and a hat lol
Benson and hedges smooth blue
The sigarettes' filters are getting soft and flattened while smoking. It never did it before. This makes it extremely bad to smoke.
It gives a bad taste as well.
I only smoke this brand and therefore i'm very unhappy.
Kent cigarettes
I have experienced on a number of occasions small holes in Kent cigarettes purchased from different retail outlets in South Africa as well as Pall Mall cigarettes purchased when i was in Mozambique and this renders the cigarette unable to be smoked.
At the exorbitant prices we smokers do have to pay, BAT or R.J Reynolds should at least address this issue quickly. There have been other complaints on other media sites.
Please see attached photo of a cigarette from a packet bought yesterday 10 May 2021. There have been 3 cigarettes with holes in them.
I also sent an email on 7 April 2021 regarding a similar complaint and have had ZERO feedback from the manufacturer.
Desired outcome: Resolution and at least replacement at your cost .
B&H platinum switch
During the last month maybe 6weeks I have found about 7 cigarettes which don't have a switch in the filter to press can you please follow up on this. This is very disturbing for the client when this happens and you have to waste these cigarettes
Most these packets were purchased at shoprite and the Spar in Malelane
Cigarettes has holes in it with a worn inside
I opened a brand new carton of B&H Red yesterday and opened the first packet. After smoking a couple of the cigarettes, I notices holes in 3 of the cigarettes. Upon closer inspection and breaking open the cigarettes, I found a small worm inside one of the cigarettes. I am not sure if there are more inside the other packets. I will post again if this is the case. So dissatisfied and disappointed at the moment...
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British American Tobacco emailssupport@bat.com100%Confidence score: 100%Support
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British American Tobacco addressGlobe House, 4 Temple Place, London, WC2R 2PG, United Kingdom
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all British American Tobacco contacts
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