Bharat Sanchar Nigam [BSNL] review: Most dissatisfied customer! 81

I am customer of BSNL since 1995. I have received bill no. [protected] for the month of 01/04/2006 to 31/5/2006 Rs. 4266 which include of Rs. 3333.14 of Broad Band Charges for five month Rs 665 five times (500+165 Modem rent), I have purchased modem from BSNL 07/09/2005 Receipt no. X0092748 of BSNL Alwar But BSNL charges modem rent since Sept. 2005 & I have changed plan Rs. 500/- to Rs 250/- from 25/1/2006 as seen in BSNL Broad Band site by me. On this matter verbal and written complaint given to JTO Raja Ram but the they saying this is Broad Band Problem. I have ginen written complaint in Alwar CSC on 3/7/2006 but the can't given any answare and did to rectify bill amout.

This is not a big deal, these things are very normal in BSNL.

Noise in the phone.

Several times I have complained about the noise the phone. Till now it is not rectified.

Several times technicians came to my house but they are not able to rectify the issue.

Please suggest BSNL should stop collecting rent without rectifying the issue.
It is very very difficult to hear because of this.

I am very very fustrated because of this.

Still we are maintaining the connection because this is the cheapest and worst service.

My area is Chalakudy ,Kerala

I requested to release from safe custody 20 days back. After 10 days when i enquired jayanagar branch, they gave me work order and asked me to enquire in J.P Nagar branch, since i stay in bannerghatta road, i enquired in IIM-B telephone exchange, a person there gave a number and asked me to contact a lady called sita. She said the connected will be given today. But i am writing after 10 days she said . Very much disoppointed with poor communication and the people directing from one person to another from one exchange to another. I really wonder How can BSNL neglect customer and keep giving false words.

Re: To Chief General Manager, Bsnl.

Sir, I am Jestin Joseph, a customer (Consumer No: 5610873) of Bsnl, having a telephone [protected]) in my home. I had made a complaint in my Chakkittapara exchange for the repairing of my faulty telephone. The responses given by the officials of Bsnl are stating shortly as under.

a) First complaint given to chakkittapara Exchange and there was no response from there side.
b) Secondly I made complaint to Perambra Circle and they responded to that the complaint would consider as early as possible. But they didn’t take any convenient steps.
c) Then I made complaint to the call center (1500) and they had provided me complaint reference no (197857) and stated me that required services will be
Noted to the officials to consider the case as early as possible.
d) After one week I made again complaint to the nodal officer (Smt: Gomathy Ammal) of Kerala Circle Office, but they made it as a silly thing and doesn’t given a proper reply.
e) After waiting for 2 weeks again I complained to the call center and their response was that they have only the provision of referring the said complaint to the officials to take the required steps and they don’t have the provision of forcing them to do.
f) With reference of the call center executive I have contacted to the perambra circle and in turn to chakkittapara exchange.
g) From my Chakkittapara Exchange I got the reply that there is no infrastructure to provide me any spare or no way to repair my telephone and the sub divisional engineer was not in a position to help me as he does not have the adequate parts to clear my telephone.
h) Then the Officer(sd) made 2 suggestions. One is that to surrender my telephone to the exchange and he will provide me the surrender certificate.
i) Another option he suggested that to make complaint to the General Manager to allot necessary parts to the exchange.

But I am in a critical stage to what to do next. My family and friends are advising me to wind up this telephone connection and take the help of another communication network.
For me I have a strong belief and faith towards the BSNL that at present no other communication network has the infrastructure to serve the people other than BSNL. So I do not believe that the lack of infrastructure of the BSNL is limiting to repair my telephone.
In this regard I request you to take this matter seriously, because I am suffering a lot with out the proper communication network. I have a sick mother, aged grandmother, and rest of the family members are out of station. I am running computer-training center near by town. This telephone was providing better things and help to my day-to-day life. But now I am struggling a lot due to the improper functioning of my telephone.

Your affirmative decision in this regard will place you in the highest esteem of an Officer in the BSNL Communication Network.

Thanking you in anticipation,

Yours faithfully,
Jestin Joseph.

I have complaint BSNL many times regarding repairing the telephone connection many times. The latest complaint number is: 19230 registered on 18th March. But still the Phone is out of order. This problem arises again and again after few days. Very poor service!

I have a complaint against BSNL. I purchased BSNL Broadband Modem Wi-Fi Technology but it was not working properly. However it is already complaining three months earlier and still there is no response from the BSNL office.

I have spoken to almost every official at BSNL Sriganganagar office. The list includes

Mr. Luxmi narayan Sarmesh(S.D.O)
Mr N.K.Chaudhary(Head of the Department)
Mr Rajesh(IT Head)

Mr. Rajesh was saying that we will change your modem but Luxmi narayan refused for the same.Mr. N.K. Chaudhary was saying that we will get it change on availability but the department is not taking any step to resolve the issue. Initially they gave an excuse that they don’t have a modem even the modem was avilable.

Mr Luxmi Narayan Sarmesh Don't know that how to talk with a customer or customer services and his behave was very rude.

My two telephones 2355077 and 2357913, at T 1/7 DLF Phase III, Dist Gurgaon, have been out of order for the last 60 days. Various complaints have been made but the telephones remain non functional. The bills received are evidence of the fact that the telephones are out of order. How does one rectify reaching you for restoring the connection. All bills have been duly paid and the same would be a matter of record. Even the bills for the period of non functioning of the phones have been paid. I think the authorities need to look into the problem for a redressal of the grievances.

Mr Norula
T 1/7 DLF Phase III
Mobile No. [protected]

My Phone Number is not working from the last 2 months. After complaining several times, there is no one listening me.

Now after 2 months I got a bill of two months rental charges.

Now what should I do?

The fault booking system is down for nearly three weeks and the internet complaint system has failed completely. There are hundreds of complaint and even DGM / PGM does not know what is going on.

The respective senior engineers do not have any idea and ask for the docket number. ( There is no way to book a complaint )! Even the senior officials has no idea of how to book / make a new complaint? Where are we heading to?

This is really shame on BSNL, i am sorry to say this because my land line transfer application was given in the month of may 27, 2006 shiftingfrom vijinapura to udayanagar k.r puram still it is pending.

One mr AE Revannasidiah the useless he will not at all respond when we call, supposes if he attends he tells cable problem. Then why he is there cannot rectify the problem.

If still the department is not taking an action this i will take up this issue in media.

Costumer Name: S.Kubendiran

My telephone 2323616 & 2322893 is dead from a long time and no action has been taken after registering the complain in the head office.

We are having our land line [protected]. For almost 15 days it is dead. This problem we are facing from more than 2 years. The people of our area are talking very arrogantly. We are fed up of this situation. Our parents are living there and we could not communicate them at critical situations.

Requesting somebodies personal intervention and think this complaint cordially.

Never use BSNL land line or Broad band services. These people are very horrible.

I had opted a BSNL land line connection in June-07 that was my first and the biggest mistake i ever made, from that day continuously following BSNL people for phone dead issue and modem type issue. This is my first experience with BSNL and it is really very horrible BSNL people don't want to provide services to the customers but they like to send the bills on time. In last 3 months i had raised so many complaints regarding my both the issues but no one give me proper answer or the permanent solution. I had raised my issue up to DGM level but no one provide me the solution. I request all of you please never apply for BSNL connection and do not suggest any of your friend or foe for BSNL.--Vinod Sharma

My Phone is not working. My phone number is 044-[protected].
Please do take immediate action to rectify the above mentioned problem.

Thanks,
Subbu

My sim is not active till now, I purchased my sim [protected]. on [protected]
If BNSL won't activate it I will go on the court for complain against their costumer service.

Hi,

My name is Ashwini. I am customer of BSNL Broadband past 8 months. Initially every thing was fine. I have a problem now. My landline and my internet connection was disconnected due to non- payment. Paid the bill as on 22/10/2007. My landline was released immediately, but my Broadband connection had not been done. I called the customer service and .asked them what was the problem they said that due to non payment it has been disconnected. The representative said that it would be released by 24 hours. I waited for 24 hours and called them back. They asked me to contact ACO.

I called her and she said that it would take one day to be released . She said that someone has disconnected without prior notification. It is more than 2 days and I am unable to connected to broadband. I call the customer service they said it is still in the same status.

A sincere advice. they is lack of communication. Though it is a private organization they is no improvement. people never want to take responsibility. They have a major problem of attitude. The customer service is hopeless. we need to wait for more that 1/2 hour to get the representative online. They employees shout at us as though we have done a mistake. not proper number has been listed to contact the right people. Please update the web page with the names of the ACO and their contact number. Sad service.

If this carries on their will be no customer's tall.

I regret to inform you that the undersigned has applied for BSNL Broadband connection on 11th Dec 2007 my application number is DWP54306 and my phone number is [protected] , thanks to god as i got my id and password just 10 days from day of applying . I got my id and password in mail on 21st Dec 2007 , immediately after getting internet id i spoke to the concerned person Mr. Murthy in Bsnl office (Bowenpally ) who could come to my house and setup the connection. Several times he came to give the connection but he was unable to connect and then started telling that there is a line fault from Saifabad Exchange. After getting frustated with Murthy we started contacting directly to Saifabad Exchange from where the problem is occuring it seems. I am fed up hearing "tommorow its will be done"
from BSNL people , i don't know when will this tomorow die? I hope atleast this mail could solve my problem.

My BSNL Phone is disconnected due to non- payment. I use to pay the bills before pay by date. This time i did not get the bill by post. It is welcome from bsnl that if there is an announcement via phone well ahead disconnecting. So that customer like me can keep track of the missing bill and do the payments in time.

Bsnl coverage of the mobile phone in our area [koikal jn.,Randamkutty, Kilikolloor ] is very weak. Some times we get the coverage from AYATHIL tower or PATTATHANAM tower both are weak.Some times the coverage changes from the above one to another and some times we don't get any coverage. My mobile number is [protected], [protected], [protected], [protected]. There are 28 subscribers in our company are using BSNL mobiles. All we feel this difficulty. So kindly look into this matter and do the needful at the earliest.

My name is srinivas and I am using BSNL for the past 4 yrs . Recently I changed to BSNL 500 plan bcz by using this plan we can download many things. But whts now happening is totally wht I didnt expect. Whts the speed yaar. Its not even crossing 20 kbs in morning section i.e from 5 am to 8 am. But after 8-9 am we r getting around 200+ kbps. I dont know whts happening really . SO I please request u people to slove my problem.

willphone battery problem in one year no response in telephone exchange
quick replacement for battery

Our telephone numbers 2461656and2464371, have not been working since 4-4-2008 . we had booked our complaint on 4-4-2008 itself through another phone to the automatic complaint booking, our complaint numbers areKI4481, KI4588.but no actions have been taken so far

Dear Sir

I am using a 250 plan Broadband connection since last 1 year andI never got

any additional charges till previous month .The last month bill amount(01-03-2008 to 31-03-2008) is around

Rs 2472.I am sure that I did n't use this much amount.Please remember that for unlimited plan it will

cost only Rs 900 /month.

I could n't check the net usage because as part some upgradation or maintenance the concerned authorities changed

the username and password given earlier without passing proper information to consumers.Also this change result in

loss of connection and I again contacted the BSNL office paravur and they asked to bring the modem to office and

applied the new username and password.

As per instruction from JTO I contacted an officer in the Kollam division on phone 2799601 and got another

phone number 2760730.I tried several times continuosly on several days but did n't get any reply.

I am sure it is fault of meter reading or something like that.

I am very much frustrated by the response of the BSNL.If the response is like this How BSNL can survive?

Consumer
Consumer No:[protected]

sir,

i'm using bsnl dataone broad band connection. bsnl has given me the usage poretal id. but it is working since last 10 days. kindly guide me another portal to know my usage id. my phone no. [protected]

sir, my bsnl usage portal id is not working since last 10 days. kindly suggest another portal id. my name is : a.narasimhachary. my phone No. is [protected]

We have been using BSNL services for years now & of late I've come to understand the phone gets disconnected quite often stating that we haven't paid the fee. I fail to understand how one can pay the bill without receiving it. There have been instances where this department has conveniently disconnected the connection much before the due date. What an excellent service! What are we to do with old people at home in case of an emergency? Are we get the old & young a mobile each? Is this the only solution that BSNL has or does it solve our problem at the earliest...At least, acknowledge the fact that we have been its loyal customer for decades...

Respected sir,

I means sameera . This number is [protected] disturebed me. He Calling and again calling me .He torcherdme .He speek very rashly and dirty, So kindly equst you sir. You have to do this number lock please sir. What have to do please informed my Id.You are lock or block this number . Please sir you have do lock But you are not lock this number i will comleint for your company maneger or your chair -man, So kindly requst you sir .I will coleint for your nigam.

Respected sir,
I am sameera .My number is [protected].One number is ther.He torch me and calling and again caliing me.He said to me, "You are prostitute" He speeking very rashly.Please take the action.His number is -[protected].He said, " you are staying in one night with me".Please sir u can take action this number.What will do please informe me .You are not take the action I will compleint ur company .Block this number or lock this number, So kindly requst you sir please do it within two days. I think you are do it what i am saying.

our house telephone is not working since a 15 days no action has been take about it for Bsnl department please can you help us in this essue

telephone no is [protected]

address # 10, Pantharapalya, Nayandahalli Post Mysore Road Bangalore 560039

Dear Sir,
I am a customer who fed up with BSNL
I have applied for a land line connection and a broad band connection, after following up with BSNL for almost one month i have received a WLL connection only with phone facility, my main aim of applying BSNL is to get an internet connection not a phone connection, now it is almost 3 months i am waiting for the connection, I could have gone for some other company they are able to give the connection with in 5 days maximum.
I made a big mistake by paying the amount to BSNL if BSNL can give the connection in next 6 months i will be the happiest person in the world. Any way i lost the hope in BSNL .
The BSNL is ignoring one thing the place where i am staying is a township having 200 houses and the this town ship is promoted by the company where i am working actually we are planning to give a free BSNL connection to all the houses in the town ship, but based on my experience the company is decided to give the contract to some other company and they are giving the connection in next 15 days time

Please look in to my problem and do something

Thanking

Bibin T Mathew

no action taken for complaint booked by us, our land line is not working since over 15 days, no one has turned up to solve it, , land line No is 080-[protected]

please make it soon

Gajendra B
#10 Pantharapaly
Nayandahalli Post
Mysore Road
Bangalore 560039

Mob [protected]

I am an Bsnl Customer since over 10 years from past 15days land line is not working i have booked a complaint in a call centre but no one has turned up to solve it our land number is 080-[protected]

and address is

#10, Pantharapalya,
Nayandahalli Post,
Mysore Road,
Bangalore 560039

please make it ready soon

BSNL broadband PLAN 750 unlimited is totally WORST in gujarat..never go for it...no proper connectivity...connection lost wthin a second...poorest service of BSNL BORADBAND...never ever go for BSNL BB...

Dear sir, Received a bill of Rs.1649 my telephone no is 2702456 atAlwar(raj.)due date is 30 jun 2008 made the payment on11 july2008 with amout of Rs1649.On the date 14 july2008 deptt.make my telephone one way.Payment is given by post office receipt no is BSNL ALWAR;4712 .Do the needful

I am one of the BSNL Bangalore customers for the past 9+ months.
i am inform to u my land line not working 7 days onwards i am already complaint to our customer care center so many time but still not rectifying my problem . my land no is 080-[protected] and my complaint no is 771

sir my name is s.mahendran i am living ina small village name bodipalayam it is very nearar to malumichanpatti. i have been approached several times to the telephone exchange for new telephone LAN LINE IN mallumichampatti i have requested to AE & TO POTHANUR EXCHANGE AE but as on date i have not received any possitive message if i asked for this LAND LINE MALUMICHAMPATTI AE (or) POTHANUR EXCHANGE AE all are saying now a days new lan line is not applicable they are telling to take the will phone i have used will phone also it was not good so i have surrended due to non satsified functioning i very much need of lan line, for use of broad band also i am using bsnl mobile no [protected] so kindly help me i am in trouble sir help me, help me
ADRESS S, MAHENDRAN
THOPPU THOTTAM B, BEHIND BALMER LARIE LTD
ANGAPPA COLLEGE WAY
BODIPALAYAM
COIMBATORE-641105

I applied for new BSNL connection with broadband on 19-04-2008. My Allotment Number is AN82236531. Still i dint get this line brought up to my home...

Sir,
My name is Sreejesh M K, I applied for new landline bsnl connection about 3 months ago. The connection is mainly for to obtain fax service to my office. The authorities said that in our region the broadband connection cannot take place, the cable systems are damaged for years ago. No actions are took place for correcting that damaged cable systems. According to us here no other requrement for fax service. To obtain that service we have to go long distance. Actually our place is just near to Calicut city in Kerela. Even in the city the unavailabality of brodband landline connection of bsnl is too pathetic. So kindly plz do somthing to correct the damages. I hoping your positive responce to it.
Thanking You

My address is

Sreejesh M K
Mughavan Kandy
'Manupuri'
P O Puthiyangadi
Calicut 673021
Kerela

BSNL is the worst Service provider in my opinion. I have logged a complain with BSNL as my phone was DEAD for a week. My complain number is Q9052. I have a broadband connection attached to my number. Now for the last week I have tried so many times to contact them but everything in Vain. I would suggest everyone not to buy any Service from a worthless service provider like BSNL. They are hopeless.