BudgetAir review: Flight

So much regret

August 27th, 2023

I can't believe this company and the run around they give you. We booked tickets the beginning of August to fly to Kelowna and a couple weeks later the city was under fire and airport shut down. I called this company to cancel my flights or to get some kind of voucher. They told me that they couldn't do nothing for us and to call westjet. I called westjet I was told no you paid bugetair that's who needs to refund you or give you a voucher. Called again to budget and again no you talk to westjet and also explained that my dad has a lung disease and even if Kelowna was to open I cannot take him there for our family trip. I called budget again probably the 5th time of run around. I ask ok can I pay a fee to move my tickets to a different time? it's $77 per person and also a extra $100 per person l was going to proceed but you had to already book your flight for down the road thought that was weird but thought ok fine but when they came back on the phone and said it's also another fee of $240 per person on top of the other fees! I almost lost my mind. I can't believe this company is getting away with this.I will never ever deal with company again and STRONGLY suggest others don't as well.