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Went to the Builders Express in Walker Drive PE today 5/2/2020 at 16H20 to pick up 3 xSuperwood Boards full sheets - that was cut to size by your store.
First non service - nobody on sales floor to assist.
Went to back area 3 staff sitting in office showing no interest just carrying on with chit chat - eventually after I walked into the office and asked for a staff member - Meneur, I was told he is in the upstairs canteen.
I walked back on the sales floor and a window upstairs opens and was asked from upstairs what do I want - no effort at coming down.
The staff member who I asked for help showed me where my boards was and assisted pushing the boards to the front of the store to be checked out by security.
No security was at the front door and they paged - eventually the security lady came.
I pulled on the front side of the trolley and the Builders Member pushes from the back. As we got to the outside your member said my car was to far - and the wind is blowing - so he turned around leaving me to load the boards on my vehicle. A shopper from Pick & Pay saw what was happening and assisted me loading the boards supawood - size 2.7mt x 1.2mtr (3) and all the long offcuts.
So please never mention great customer service as part of your company strengths. Without any doubt it was the most shocking shopping experience I've ever had.
