Shoppers Drug Mart

A Shoppers Drug Mart employee named SEY approached customers on-site with disrespect and an unacceptable demeanor.

2022-06-13 approximately 9:00 PM Located in Broadmoor Village 7820 Williams Rd Unit 100, Richmond, BC V7A 1G3

There was an employee Named SEY, who said she is the supervisor of the store and told me not to smell the shampoo varieties and scolded me with a defamatory tone, I can hear you opening the shampoo bottles from a distance… If you don’t buy it don’t open it

I said, I am the consumer here, I have the right to test out different scents of the shampoo in order for me to pick the ones to buy.

She then insisted that I don’t have to right to test different scents of shampoo. (Note: I was wearing a mask while I was testing the unsealed shampoo bottles.)

I was enraged, and ask the employee to stop harassing me and get out of my sight.

She insisted that it is Shoppers Drug Mart company policy that customers cannot open shampoo bottles if they are not affirmatively making the purchase. And shouted that she was going to call the police on me and demanded I leave the store.

I asked the employee, where is the policy displayed?

she then quoted I AM the policy.

I retaliated where’s your manager I want to see your manager!

she shouted back I am the supervisor here and I’m in charge of what’s going on in the store tonight, if you don’t like our policy, you can get out.