Shoppers Drug Mart

on oct.23/19 we went to the shoppers drugmart in sydney, b.c. to pick up a prescription for my wife Patricia, when it came time to pay, the pharmacy receipt was for 500. dollars, my wife was somewhat stunned but paid for it anyway, thinking she could call pharmacare later and they would help her out with this problem. When she found out she was not scheduled for a refill yet she was upset with herself, so that is the reason she was charged so much. Patricia thought she could return it, unopened and she would be refunded until it was the scheduled time to receive it, put it aside for her. the pharmacy said this was not policy and she would be stuck with a 500. bill that was put on credit. patricia is even more upset with herself, we are retired and on a fixed income, we do not have any coverage for pharmaceuticals other than pharmacare, she knows she should have checked more carefully, but she has been under a lot of stress lately, her mum died this passed year, and she has a lot on her mind. this is a new pharmacy for us and the one we use to deal with would alert us if we were not scheduled for the prescription yet, I thought that was good policy, it would protect consumer and dispensary. this did not happen at this particular drugmart pharmacy. is there no way to help her out on this costly mistake? much regards, patricia's husband rik maccaull. our address-706 Charter Rd. Mayne Island, B.C., V0N 2J1 Canada. [protected].