Shoppers Drug Mart reviews and complaints 1
View all 1538 complaintsShoppers Drug Mart - Smile direct club teeth whitening kit
Purchased this $80 teeth whitening kit from the 1202 West Pender St SDM in Vancouver and the whitening pens turned out to be defective. SDM refused to refund or exchange the product for me & referred me to the manufacturer. The manufacturer said there is nothing they can do because the item was purchased through the retailer, therefore I must deal with them. SDM declined my request once again. Complete disregard for fairness & decency in this situation.
Desired outcome: Refund
Terrible customer service concerning a faulty product I purchased at a Vancouver store. They just pass the buck to the manufacturer who in response told is we need to deal with SDM directly because that was where the product was purchased. SDM does not care about customer loyalty and have been very dismissive.
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