Shoppers Drug Mart

Good Afternoon,
I am writing about the service I received at my local shoppers drug mart store. I am extremely upset as I had purchased 2 lipsticks for my moms birthday in August and she did not end up liking one of them and had asked me to return 1/2 (unopened, unused) I had left for a work trip shortly after, for 2 weeks and did not get a chance to return it. I got back yesterday, and went in today to obtain a store credit as I am well aware of the fact that it's been over 30 days for a refund or exchange. The beauty specialist on cash was extremely nice and understanding, she said in order to issue a store credit she would need manager/supervisor approval, she called over her manager, Letoya, who immediately said no. I explained to her that I am not asking for a refund or exchange and that a store credit would allow me to purchase something else. She said they don't issue store credits after 30 days and walked away.. from past experience, I am well aware that store credits are normally issued if there is no receipt or if it's passed the 30 day policy. To Letoyas point, why would somebody ask for a store credit within the 30 days? If she is saying they only issue it within 30 days, why would someone ask for a store credit, one would just exchange or return then. The reason someone would be asking for a store credit is only if the 30 day policy has passed.
I am extremely disappointed at the lack of effort and attempt Letoya made to satisfy a customer, she was very curt with me and simply said no and walked away. The beauty specialist (I believe her name is Ariba) actually picked up on the rudeness and apologized to me on her behalf and said "normally they would issue it but I guess sometimes they don't". I even phone up Ariba prior to writing this to confirm the managers name and she is aware that I am filing a complaint.
I would really appreciate it if somebody could please look into this matter and assist me in obtaining a store credit. I have attached a copy of my receipt below, item SMASHBOX LIPST.
I look forward to hearing from someone
My email address is [protected]@gmail.com and phone # is xxxxxxxxxxx
Thank you,
[name removed]

My husband and I we walked in to this store out of town looking to buy a gift for my sister daughter sweet 16. As we walked in holding hands one of your beauty associates saw us walk in Asian at first she smiled at us when we she saw us holding hands her smile became distasteful. As we continue to browse around I started to pick up some shades and try them out. She immediately ran at us screaming put them down they are only for females! My husband and I were appalled. She proceeded to lecture at us how we shouldn't touch them. Then another associate named Sara looks paki wears a hijab started to give us a rude look. Like she doesn't want us there. My husband and I immediately decided to talk to a manager, but there was no one in sight. Then Sara started to kick us out by saying you need to leave. Saying we don't serve your kind in shoppers and never come back. So we left the boutique ashamed I never knew shoppers discriminated gay people. I have never been discriminated like this. I spent hours crying and I don't want to be rude. But I want immediate action. We talked to a cashier near the exit they said the hijab name is Sara and Asian one lily we wrote the spelling down.

Around a min or two later the cashier pointed to a manager names Tarick I don't know if that the spelling he bald light brown skin. We told what happen he started to support the girls saying "you are man and man shouldn't love to start girls are right you need to get out"

I hope the girls get terminated for their behavior I will never come back here ever again

Sincerely
-Holt Anderson