Shoppers Drug Mart

Today when I brought my items for check out to pay for them. The store Manager Alana asked me out of no where, where are the eye lashes?! I had asked her what lashes she were referring too. I didn't have any eye lashes with me. She said I saw you with them. You could have dropped them in the aisle. I had to empty my pockets to prove I didn't have them. I then asked her are you accusing me of stealing? She said I didn't say that. I said who told you I took eye lashes. She said the lady at our beauty counter. So I then asked her for the lady to come talk to me right now. The other customers in line had to wait. I proceeded to buy my items of $39 dollars worth of products. Thankfully the cashier asked me if I wanted to use my optimum points and I did. So I only had to pay about $9 instead. I went to look for the Store manager Once I paid and she was with the lady at the beauty counter. The lady at the beauty counter said it's not you. It's another lady wearing a hat. What is that suppose to mean I was thinking?! So mistaken identity I started to assume. I don't know if it's about race because I'm an Indian lady but I explained to the manager she made a big mistake and she should use a different approach next time. No apology and no remorse of what she did. I am a long time customer at Shoppers Drug mart and I never had felt so insulted, humiliated, upset and sad. I'm writing this because I don't want someone else who is innocent like me to feel or experience what I had too today. I don't wish the store Manager to be fired but she needs to be aware of how to manage this incident better. If there is an issue with stealing in this store it must be addressed respectfully as it was not handled professionally at all. Please let me know how this matter will be address. Thanks for your time in reading my email.

Lorraine Bhargava