Leon's Furniture

Order # 04261TTTRSY. I placed a large order with Leon's. It was delivered June 9, 2021. Within 4 weeks one mattress was clearly defective. I sent photos. It took another 4 weeks to get a rep from Leon's to inspect the mattress, which they acknowledged was defective. I hear nothing for a week. I follow up with the London store (who delivered it). They ignore my messages. Then finally tell me to call Leon's Ottawa. They say they got the pics from inspector and sent to Serta. Then tell me I have to complete a self inspection form. Why didn't they tell me that when I called in six weeks ago? The mattress is brand new and clearly defective. Now I'm waiting for store manager Kaitlyn to call me back and tell me I need to complete a self assessment form? What was the purpose of sending an inspector. And why didn't the inspector send photos with notes to Leon's? Horrible customer experience. The hoops I have to jump through because they sold me a piece of crap. Just gross.

cce: [protected] : Zucora
I purchased two chairs by a high pressure salesman who guaranteed the material would last a life time and pushed for the 5 year Zucora warranty to prove it. During pandemic I worked 7 days a week as an essential worker and finally got around to contacting both companies who both said sorry a couple of months past 5 years so "take a hike." The chairs material shredded all over and the arms and seats are lumpy and unusable. They will be thrown out with no recourse.

Purchase Date: March 27 2021
Delivery Date: April 16 2021
I went to Leon's to buy a high quality sectional. Not even a month after being delivered, it has ripped at the seam, and is starting to rip at another seam. I have been nothing but gentle with this section, but the quality just isn't as great as I was told it would be by the sales people within the store.
I have tried calling multiple times to bring this issue to their attention, but they keep "redirecting my call" and then the line gets disconnected. I should have just went to Ikea. At least I know they have a good customer satisfaction team.