Shoppers Drug Mart

Tuesday, September 6th around 6:30 pm i went in to fill a prescription after leaving the hospital. I waited 45 mins for the prescription. The prescription was an antibiotic Cephalexin 500mg. the bottle said take 1 pill 4 times daily. Tuesday September 13th i realized i still had almost half a bottle left. thinking they gave me too many i called the pharmacy to get clarity. at first the women that answered was trying to say the Dr made a mistake. then said "oh" let me get the pharmacist. the pharmacist proceeded to tell me that they had an administrative error and i was supposed to take 2 pills 4 times daily. he apologized and offered to refill the 56 pill prescription and that i could take it again. i said no that doesn't seem correct and he offered to call the dr that prescribed me pill at the hospital to get clarity. i said okay. Friday September 17th i was called back by the same pharmacist and he advised me that the dr says that they need to see me and reassess. i asked him why he told me i should get a refill and continue to take the medicine. he back tracked. not happy with the lack of care at this pharmacy.

Hello, my name is mary ann chantal tucker. I would like to start with saying thank you for taking the time to read this letter. Your work is very much appreciated. Customer care is one of the most important roles for a company and when the that care is breached from a employe who is the face of your company it looks so very bad and then you lose clients. I have never had a complaint with this franchise until friday sept 13/2019. Its now thursday and 8 cant seem to shake off what happened. I am still feeling very disrespected and embarrased by the lack of empathy from one of your employres. I originally got my purchase at thr st-laurent mall. I went to your store to get a birthday present for my sister in the usa. I had a wonderful young lady help me choose my gift set. I was happy because it was a lovely gift plus I got 20x the points and I love my pc points! I had spoken with this young lady who helped me about my sister in the usa who I have not seen in 2 years so this present was of importance to. Me. You see I have just been released from hospital after 5 cide bleu and finding out I have 10 tumors. The only reason I am saying that part is ti show you the value this gift was to my sister knowing that I have been brought back to life so many times in the past few months and she needed something special to remember me by in case the next time is the last time. I purchased her 3 small perfumes that also had 3 bath salts all in 1 set. It was perfect! On my way home I started second guessing the scent I got her so I stopped at the shoppers by my home on montreal rd close to vanier parkway. Again I got a beautiful young lady who tried to help find something else in a set no matter the price! We did not find anything else really that I thought she would like so I went to the back and got in line at the post office. I needed to get this out assap because her birthday was the 16th and being in hospital in a coma I did not get a chance to get her anything. By the rime it was my turn the man seemed very agitated and angry. Im not sure if it was because I was the 3ed person back to back he had or if he was just being rude because he was having a bad day. I was asking the worker questuins on the best way to send it. After about 1 minute he began his attitude again. I continued to smile and be polite but he just did not care. He rhen looked at me and said well is that perfum? I said yes and I showed him my gift I was so proud of. He rolled his eyes at me and started speaking pretty loud and said well yoy aint sending that in the mail! I was confused and looked at my husband. You see I lost some brain function after my coma so my husband is always there to remind me of things or even ve my voice. I ask the man why I vould not send my package and again he raised his voice at me like I was a 2 year old stupid person. Then he kinda shouted well its flammable ya know.. What did you expect. I immediatly teared up I felt so embarrassed because of all the other customers that were around us. I walked away crying and hurt first because of the shame I felt for not knowing any better and second for the discrimination I felt because im dying and lost my memory. Its not my fault im sick and I walked away with my tail between my legs. I could not even lift my head up because I did not want anybody seeuing my tears. My husband brought me back to the cosmetics dept so I could return the gift set because I had no use for it now. The young lady seen I was shaking up and asked me if I was ok. I told her yes but I would not be back at shoppers. She asked me why and I told her. At this tine tge manager was there to do the void and refund me so she heard what I said as well. Funny thing is they also both did not know we could not ship that gift set to the states. Unfortunatlly I also lost all my points as well and that really upset me because I was missing 2 dollars to be able to get my points so I bought another 20 dollar concealer to hide my darken sunk in dying eyes. The face of a company is so very crutial and you never know what somebody is going through in their life so kindness is always importand. You also never know who you could be talking to. My family owns butterball turkey. I could go get my own shoppers franchise if I want. I feel terrible wrighting this letter and disturning your time you could be giving to another customer that needs your help as well as I had to have this aweful treatment in my head to remind menygat I wont be around much longer. I was noy going to send this but I just could not shake my feelings off. If he was able to treat me this way I cant think of how he would treat someine who can not advocate for themselves. If you need to reach me my nimber is [protected]. Again thank you for your time! Have a great and safe day!