Shoppers Drug Mart

I went to return a Christmas gift I received, “Infiniti Pro Conair Curl Secret” but was told it was not refundable as I had opened the box.

I only opened it to read the information and how to use it. The product was not used in any way.

The person who gifted the item to me was not told or aware of this policy either.

I am disheartened, as we are a small community and are privileged to shop local. Learning about your policy for this product, seems inappropriate, as it was a Christmas gift and the person paid a considerable amount. $150

I would like to receive a full refund or credit at the most, as I do shop at this location

Jacqueline Phillips

[protected]

jacqueline.[protected]@hotmail.com

**PETAWAWA SHOPPER'S DRUGMART**
The rudest, most unprofessional, unlawful service I have EVER received!

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All staff at this store need to be retrained on the policy and process of mask mandates and exceptions.

I entered the store today to quickly pick something up on my way home from work this evening at around 7:20pm. I cannot wear a mask due to medical reasons. I'm used to the skeptical looks at this point of the pandemic and usually let it slide as most people are ignorant of the Canadian Charter of Rights and Freedoms right to commerce. As well as the Human Right to not be harassed or discriminated against for medical reasons. I make my shopping as quick as possible, I stay 6 feet away from every other person, I only touch what I am purchasing and I check myself out to avoid any unnecessary contact and to respect my fellow human being.

Upon entering, I had another customer come in the door behind me, less then 6 feet in my presence and told me I should be wearing a mask. I told her I couldn't wear one for medical reasons and to mind her business. It should be noted that we had a provincial lockdown commence today specifically stating restrictions on store capacity and there was no employee at the entry doors counting to ensure they do not exceed capacity mandates. I went down the aisle and grabbed what I needed and was making my way to the front of the store to cash out when I was cut off at the end of the aisle by your employee Tristan. He put his hand up to stop me and told me "You need to wear a mask", I told him "I can't wear one for medical reasons", he then said "Well you need to leave the store then", I told him he should relearn the law and that I should not be being told to leave based on the fact I was not wearing a mask. He then said "Jesus Fn Christ" loud enough for me (the paying customer) to hear (on Easter weekend of all days!), I turned around very frustrated at this point and told him "Seriously, you're at work and you're talking to a customer like that? Where's the manager?" He told me "There is no manager tonight", so I asked who was the senior staff on duty, he pointed out a gentleman at the front cash and told me he was on the phone (he was not). I said I would wait to speak to him. I waited for the senior staff member to turn to me and he asked me to wear a mask, again I repeated that I could not wear one for medical reasons and he said "Okay". I then told him "See, that's how that conversation is supposed to go. Your staff member Tristan here seems to think he can harass and unlawfully eject me from the store for not wearing one and to top it off he was swearing at me which is extremely unprofessional". The senior staff gentleman then said he would "deal with it".

During the time I was speaking to the senior staff member. Tristan took it upon himself to tell every customer now waiting in line that I was difficult, that I "wasn't worth it" and I had 5 customers then verbally harassing me while I'm just trying to pay and get out. It felt like a mob situation was happening around me. Like the employee Tristan was recruiting customers to gang up on me. I had 2 of them swear at me and tell me to get the F out if I don't like how I'm being treated. At NO POINT did the senior staff member take control of the situation appropriately or professionally, he did not speak to Tristan, he did not speak to the customers, he let all of this happen less than 4 feet away from him and I. It increased my anxiety so high I could feel myself shaking the entire time I was there. I had to sit in my car in the parking lot for 15 minutes before I had calmed my heart rate to be able to drive away.

This is extremely unprofessional behaviour and should not be acceptable in the state of affairs that we are in today. I have a right to commerce and livelihood as a Canadian Citizen and the Human Rights Code protects me against harassment due to medical discrimination.

I am ABSOLUTELY DISGUSTED with the unprofessional and abusive treatment I experienced today and will be addressing this issue with the owner, and Head Office on Monday when they reopen.

I'm also reporting this location to the BBB.

i wrote a large note in the subject of the complaint sorry did not see this section its concerning the sales prices never being correct ever you get to the cash and a;ways have at least 40% of your items not the sale price which is on the shelf im getting sick of going threw this everytime i shop there its mis leading as well as frustrating i would like you to send someone in the store as a normal consumer and let them pick up abunch of so-call sales items and see what really comes up at the cash i again spend a 100.00 dollars there where if the signs where correct or at least made more sense i would not have spend 7.49 each to buy to mayb ny mascarra if the sign did not say they where on for 3 something or would i have spend5.59 on rimmel khole pncl when again i only bought them because i thoght they where a good price this happpens all the time there so please allow consumer to know what is really on sale and what is not so far my husband and daughter refuses to shop there as well as others i know i keep giving the store a chance because i like the products and it is basically a one stop store for everything i spend alot there as i am also on smoking patches gum lodges and other quit smoking products including vitamins and other things but feel if these things do not get more clearer so you dont think your getting a deal when your not i to think another store would be worth going to even if i have to go to several to get everything i need i tired of spending about 50.00 extra each pay on things i thought was on sale thank you and please contact me at home i would like to know someone at shoppers actually cares about ther customers

SHERRY PATOVIRTA
502 LLOYD.DRIVE
PEMBROKE.ONTARIO
K1G7A7