Shoppers Drug Mart

I've gotten my Marvelon (the pill) prescription from this location for the past 3 years. Earlier this year they ran out, didn't tell me, and gave me the generic version. I asked them why and they told me they had sold out of the brand name that my doctor had written on my prescription so i transferred the remainder of the year's worth of pills to another shoppers. (I can only pick up 3 packs at a time - restriction in place from my insurance). I got a new prescription from my doctor this summer on which she specifically wrote 'no substitution' (irrelevant to my complaint which medical reasons for this). I picked up another 3 packs today and went to take my pill at bedtime and I had again been given the wrong prescription. I called the pharmacy to see if again they'd ran out of Marvelon, and Sam the pharmacist started yelling at me! Said it was the same thing (it's not) and what did I want him to do. I told him I need to return it, and was wondering if they'd again ran out of the kind I was supposed to get - in which case he should have told me as my prescription says they're not allowed to substitue. He told me they didn't run out and he had HIS customers in front of him to deal with and if I wanted to come wait till he had time he could replace it tonight. This is not an option for me at 10:50pm to leave my family to go wait until a rude pharmacist decides he has time to rectify his/his team's error. I said I wanted to be assured that it would be ready by the time I got there since i only had time to jump out of my car and run back home. He said he could not do this. So, I have to skip my pill tonight and go back in the morning and hope the day time pharmacist is not so rude and callous. If I knew to expect this service from Shoppers, I might as well go get the same thing at Wal-Mart for half the price!

I have purchased this same type of mascara from them in the past on multiple occasions. The cost is $20. Not an inexpensive product and the reason I purchase it is because it does not run or smear. No raccoon eyes. Well I purchased the same product yesterday and half way through the day, the mascara had smudged. When returning home I decided to stop at the store and explain the situation. When I told the retail employee that the tube inside the box was a different colour, she told me I was wrong. She did not want to hear my situation and was only worried about if I had purchased it there. When I told her that I had never had problems with the product in the past, she told me she never liked that product. Totally disrespectful. To top things off, when I walked away she started laughing with her co-worker. Once home, I called the store to share my experience and concern. Since the manager was not in, they would not even listen to what happened. When I went on-line to file the complaint, a note states, expect a two week wait time.
I purchase mascara every 4 to 6 weeks. So this annual purchase of $173 will no longer be seen in their cash register or the shareholder's revenue reporting. This equates to at least another 40 years of me wearing mascara, if I'm a typical women, equalling $6920. The worse of it, I will not return to this retailer who cannot ensure that their employees treat a paying customer with respect. My total annual purchases with them on all drugs, groceries and misc. is $2500. One lonely lifetime customer lost from a disrectful employee caused from a bad hiring = $100, 000
Stand up for what your hard earned money is worth. Don't let profit driven retailers treat you with disrespect. Let the shareholders know the consequences, simply ban them.