Shoppers Drug Mart

I have been a customer at this location for 20 plus years.When Mike(do not know his last name) was running this store he was the best pharmacist .I am a low income earner and Mike put my fee down to $8.83.In the last year I have been covered by government drug plan until a couple weeks ago.I went to get my prescriptions this week and she (the new pharmacist) has put my fee back to $11.99 when I asked about this I was told that she would not drop my fee and no reason was given.I have now decided that I will take my business elsewhere as she does not seem to care about losing customers.Not only did I get my prescriptions from there but I also bought a lot of food and other things approximately $500 per month is spent in that location between myself and my husband.This past summer I had second degree burns on my arms and when I went to ask her for help as to what I should put on it she says there is nothing I can do to help you...are you kidding me? I went down the first aid isle and found a cooling gel specifically for burns again are you kidding me? And since self checkouts you NEVER see any cashiers..I have left things because no one is around.Your pharmacist at that location is never around to help anyone and when she is its a bother for her..always checking her makeup and hair..again are you kidding me. After I redeem my points I will be cutting up that optimum card and never setting foot in any shoppers drug marts again.