Leon's Furniture

I purchased a EDEN bedroom assembly with tall dresser and extra night table. I paid the full price of over $5, 000 dollars up front. The only thing they had was the head board, foot board with drawers and the tall dresser everything else they had to order. The sales person assured me the planks that were on the list would support my new mattress. The rest had to be ordered. The side rails with drawers would be in at end of Nov/21 and dresser with mirror in second week of Dec/21 but the night tables at end of Feb/22. Everything came in at beginning of Dec/21 except the rails with the drawers for the bed. I could not put mattress on bed I had to purchase boards to lay mattress on at hardware store. Over two weeks before I made arrangement's to had everything delivered on Dec 11th/21 and took days off work for it. On Dec 10th/21 I called to conform delivery and the person said they would call before delivering. On Dec 11th/21 at 4pm they still did not call so I called them again and the person in charge said they had no delivery request from me and they would deliver it the following week on Wednesday. Here is my problem I took two days off work loosing over $600 dollars waiting for a delivery that never came and they want me to take another day off for a delivery on a work day.

MUST READ. :) :)

Bought a sectional couch. A cross beam on the pull our bed broke after 2 months. Waited 10 months for it to be fixed, including customer service to return call. Once we called customer service again, we were told we had to call the manufacturer to get out couch fixed and were given a bogus phone number to call(roofing company).

Once fixed and brought back to my home, it broke again! Same day, Same piece. We called Leons and our manufacturer warranty ran out but our paid 2 year warranty kicked in. Waited another 1 month, until we called back (customer service was suppose to call back) and we were told we have 30 days to pick out a new couch. (When were they going to call us to let us know). YES finally some relief!

We get to the store on December 20th and we were told we have a credit of manufacturee credit of $2400.00 (what we paid for the original couch). We were told we cannot spend it on anything else in the store, just on a couch.

Our choices, either we spend it on a cheaper couch and take the loss OR buy a more expensive couch and keep paying!

Sales lady brought us to see over priced couches(3-4 grand). We picked out a cheaper couch that ran up too $1999.99. Next, we couldnt switch over our 2 year warranty (which we paid for and is only 2 months into the 2 yr warrant) to this new couch. I tried to get expensive pillows or lamps to go with the couch to even-out the cost to $2400.00. Nothing they could do. I lost out on roughly $300.00.

I've been loyal customer leons. I bought a bed set, a flat screen tv and new a couch.

You just lost a loyal customer.

Happened in Thunder Bay Ontario.

Customer :Wendy Young, Jayme Swan

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