Shoppers Drug Mart

There is a Shoppers Drug Mart at Eglinton Square Mall. I go there most often and purchase what I need. Every time that I have been in that location I find the staff rude and aggressive. Not only that these people chase me every time that I go for shopping as if I am a thief. My worst experience came yesterday as I went there to buy the Revlon lips tic which was on sale only for Saturday. I went there and asked for help, I waited for almost 20 minutes till I find a lady to help me. I bought the lip stick and than I noticed that I needed to buy a face wash. So I picked a couple different brand to ask their suggestion. The young lady at the counter was helping a women and than she took off without telling the customers in line that what she is doing. During this time another lady come from SDM employees and she helped another lady. I told her that I was waiting in the line and I should have been the next in line. Without any excuse or courtesy she told me that she help who ever she was dealing with and that I have a problem. I told her that she should at least call for another cashier or asked someone to help me. She rudely continue with her excuse and she called her manager that had no knowledge of her job and customer service. She was worst the two of her employee and not only that she told me that I only spend 5 dollar and they have customers that spend more and when I told her that I spend as much as I need and she has no right to discreminate the customers by how much they spend she asked me to leave in a very rude manner.
Now I work in a retail my self too and we had customers that was extremly rude to us and my manager. In this 12 years of my customer service experience not a single manager of mine or me or any of my colleagues have told the customer that she can not come to this store because he she is spending less money. And not to forget this location of SDM has mostly employees from south Asia that dominateed the whole store.

I totally agree they are rasist. I live in BC and there is a white lady who is not happy to serve for asian customers. She refused to take my parcel because "the wrapping paper is not good", saying it's gonna rip off easily. Then she pushed my parcel back. The way she talked was very rude and arrogant. I wonder if she does it towards white people. I used the same paper last time and another non white stuff took it and she was very helpful. This time eventually I went to another branch and a brown lady took it without any problem. This white lady gave me a hard time when I went to pick up my parcel also. I didn't know this kind of people exist here.

I made a complaint regarding customer service at this store. I believe through using your website this complaint was listened to and acted upon. I thank you for your help in this matter.
I want to state that the apology was slow in coming to me from the Duncan store, but I am satisfied that the owner now knows the problems she has and will act in a rigorous manner to change bad customer service.
Bravo Zulu to Complaints Board.

Thank you again

actually YOU need to get a life! The defaced toonie evidences the BIGGER problem- Shoppers Drug Mart's ATTITUDE PROBLEM.

i wish my biggest problem in life was over a "defaced' toonie. get a life.

The store employees represent the store. So the store is responsible for the conduct of it's employees.
Complaining to store management does nothing with Shoppers Drug Mart. It is a superficial farce.
The reward system is effectively not much use. 10, 000 points buy you a cookie. It is comparable to that offered by competitors such as Metro (AirMiles) and Zellers (HBC reward points).

I agree with these people, I too recently had a really bad exprience at my local shoppers in calgary (i will post my story later) anyway it is the principal of the matter not the value of the toonie, the level of service I received was terrible. What i feel is that people will have issues with people wherever you go that is the nature of humans its not really fair to tarnish a complete stores reputation based on an incident. I love shoppers drug mart their reward system is brilliant (if you havent figured it out i am willing to enlightn everyone on that subject) and the incident i had was way morev serious than this one posted. Im sure I will get negative responses to mine when i get around to posting it too :)
If you dont get a certain level of customer service from a large store you should complain so that person can be repremanded and the store can fix the problem, this in the end will keep improving customer service and then there will be less incidents in the future. Good customer service skills are getting harder to come by.

I too am a lawyer. And there is absolutely no psychiatric required here, except for you. Furthermore, there is no minumum required to sue in this case. Brush up your law, else you may be joining the low wage cashiers too. I would not want a misinformed lawyer such as you to represent me.

Wow i am a lawyer and there is a minimum in order to sue someone and a toonie is not a legal case seems to me that you are having personal problems pleat get a psychiatric my honor goes to the cashier that works hard for a low wage and bad customers.

I AGREE. Shoppers Drug Mart has been KNOWN to VIOLATE private citizens rights SIMPLY because they think they can get away with it. UNLESS PUBLIC OPINION is mobilized AND they realize that this can ADVERSELY affect their sales and reputation, as a consequence of US private citizens exercising our RIGHTS IN VOICING OUR opinion, NOTHING is going to change. They should have provided PROPER currency, especially since the cashier had the cash available with her.

We DISAGREE with you.

The question is NOT "perfect shinny new coinage", but IF Shoppers can REFUSE DEFACED currency, THEN so CAN an ORDINARY PRIVATE CITIZEN.

It is about Shoppers BAD attitude and treating customers LIKE DIRT AND being BUREAUCRATIC, simply because they are a corporation with more money.

If the currency was Canadian then it is appropriate, And you are way out in left feild on this, Sorry you had the issue with non-perfect, shinny new coinage, , I hope the girl guilds never sell you cookies and you need change, , , feel sorry for the next person that has to provide service to them..