Shoppers Drug Mart reviews and complaints 1
View all 1538 complaintsShoppers Drug Mart - Rude cashier
I was in the Shoppers Drug at 2223 Bloor St W on the 29th of July, looking to purchase a hair color.
L'OREAL Preference was on sale for $9.99
I purchased one and when I got home realized I picked the color number next to the one I wanted # 18 vs # 17
On the 1st of Aug. I returned to the store, suggesting I just wanted to switch the colors. Not a refund.
The sales lady then proceeded to do a refund of the first and then do the purchase of the second one as a new transaction.
The problem was that the sale price was over and I was told I had to purchase the new one at the regular price. From $9.99 to $18.99
The lady brought over someone who confirmed that there was nothing they could do as the system will recognize that there was a price difference. I'm sorry, but I just don't get that she just couldn't do a straight switch of the same product. This does not sit well with me as its not right and the sales staff was rude about it.
Desired outcome: I would like a refund of the difference
Latest Shoppers Drug Mart Reviews
Poor Customer Service costs disabled man 50 Dollars Sooke Shoppers - Not a good place to get a prescription filled Sale price not honored Canceled my filled prescription and did not bother to tell me. Prescription blister packsGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!