Menu
For Business Write a review File a complaint
CB Drug Store Shoppers Drug Mart 2345 Yonge St, Toronto, ON, M4P 1E4, CA
Shoppers Drug Mart company logo
Shoppers Drug Mart
reviews & complaints
Shoppers Drug Mart company logo

Shoppers Drug Mart

2345 Yonge St, Toronto, ON, M4P 1E4, CA
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
12:00 pm - 12:00 pm
Tue
12:00 pm - 12:00 pm
Wed
12:00 pm - 12:00 pm
Thu
12:00 pm - 12:00 pm
Fri
12:00 pm - 12:00 pm
Sat
12:00 pm - 12:00 pm
Sun
12:00 pm - 12:00 pm
ComplaintsBoard
I
6:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shoppers Drug Mart - shoddy service

Re: the shoppers drug mart pharmacy at 2345 yonge street, toronto on.

I dropped off a prescription before 10am this morning and at 6:30pm it still was not ready. Moreover, 3 staff chatted away for several minutes, ignoring customers waiting at the pick-up counter.

This is not the first time my husband and I have experienced extremely poor service and lack of courtesy at this location. While the lackadaisical customer service is especially pronounced at the pharmacy, even the general staff members here are difficult to find, the check-outs are always undermanned and the staff lacks knowledge of products and services.

Considering we pay a higher dispensing fee at shoppers drug mart than at others, we cannot adequately express the depth of our disappointment and reluctance to continue as shoppers drug mart customers for any purchases whatsoever.

A cursory apology is not sufficient.

Read full review of Shoppers Drug Mart and 1 comment
Hide full review
1 comment
Add a comment
P
P
Pierre A.
Hamilton, CA
Dec 14, 2011 5:52 pm EST

Re: Mohawk and Upper Ottawa, Hamilton, Ont.

I was in there on 12/13/11 at around 7pm. I wanted to buy a perfume gift box but I had other items to buy in the store. I set the gift box on the cosmetics counter and said I'll be back. When I returned she had a long line at the cosmetics counter so I tried to bring it to the front cash and she said I couldn't do that. Pressed for time I left it there. When I got to the front I was being checked out by a supervisor, when I asked her about bringing the gift box to the front she said she would refuse me service. I then said that I would not be back and she said that's fine, goodbye. Both ladies were a bit rude with me. My question in all of this is "Where was the customer service?" I stayed polite and expressed my disappointment with the store. It's to bad when there are so many stores competing for business.
I suppose they don't need my business that bad.

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.